How Airbnb Pivoted | Simon Sinek & Brian Chesky

[@self-english-training]

I love Simon Sinek so much since I met him through TED. I am Korean... so, even though I have never met him in person, I have always been admiring him and always appreciated. I started to see him to study English and the way he sees the world and now it's time for me to learn how he influences his world and will do for my people in Korea. Thank you.

[@drdemi]

"When you focus on survival, that's all you get."

[@QuestionEverythingButWHY]

"Bad companies are destroyed by crisis, Good companies survive them, Great companies are improved by them." --Andy Grove

[@younangrace]

Cannot express enough how deeply I appreciate listening to Simon Sinek and Brian Chesky's words of wisdom. As an ex-airbnb employee, I consider Airfam are mainly lucky because they get a unique chance to listen to Brian in his Q&A and World@, a privilege that very few people get to experience.

[@MPW-2]

Love Simon’s agreeing face. So much “yes” feelings. Love it haha. Great piece of content guys!

[@juanday2302]

MPOUW Super agree. And notice how he does not interrupt his guest. That’s how one does a conversation-active listening.

[@RiverstoneART]

agree. Simon is very likable in addition to his incredible advice

[@TanSatori]

Was just about to say the same haha

[@wafa_alkhalifah]

That’s exactly what we need to hear and believe in during this time. Our businesses will be determined by our way of seeing and thinking of it. Thank you for sharing this 👍🏼

[@kbssidhuex-ias7959]

A quote attributed to do Sir Winston Churchill: crisis is too good an opportunity to be allowed to go waste.

[@Mltms1444]

@@kbssidhuex-ias7959 take the lesson Read the message and continue life

[@LyndseyMacPherson]

Right now, in this global economic situation, this is the way and the light. Companies, listen up! Not only for your own prosperity, but for the prosperity of those employees who depend on your success.

[@PreeMarket]

Be a receiver of ideas, and listen. That Part!

[@kbssidhuex-ias7959]

The antenna needs to be well tuned and well-directed to receive ideas, which are being transmitted at it.

[@StartupFundingEventGlobal]

Covid was unexpected for so many businesses.. you gotta adapt and think quick!

[@racaciaruth4460]

Thank you Brian for being so optimistic, hopeful and resilient. Correct about adopting that mindset, by using your antena to listen and being curious you not just survive but thrive through crisis. This was so fascinating to listen to. Missed book club Simon ❤️. Be safe and inspire on. Thank you for the motivation and encouragement always. 💘💘

[@AndreaGibbsZasJimenez]

Great to hear intel Andy Grove's teachings about what makes great companies "great" is well and alive. Great companies trive in crisis.

[@fasalulhaq8632]

Simon u r so inspirational... ❤️Thank you so much for your help

[@QuestionEverythingButWHY]

"Success breeds complacency. Complacency breeds failure. Only the paranoid survive." --Andy Grove

[@kbssidhuex-ias7959]

“Only the paranoid survive”- with ulcers. The quote is the autobiography of Andy Grove, the suffix is my addition.

[@AnyFactor]

What a interesting conversation!! Loved it.

[@preppygirllife]

ummm what conversation? I never even heard simon speak....

[@aspire081989]

"if you focus on survival that is all you get" by far this is a great phrase

[@Shepsterof92]

Sinek was humble by putting his name in the title when Chesky talked clearly the most. But super good stuff from Airbnb CEO. Pretty neat.

[@jhanashree3925]

Mindset matters Always.. Curiosity n listening are aids for great learning. Tq Mr. Sinek for this video. 😃

[@Beardyvlogger]

I've never seen Simon nod and fan boy so much!

[@kbssidhuex-ias7959]

Simply resonance, literally and metaphorically. The CEO’s ideas resonated so much with Simon.

[@blackdogcoaching4436]

what you focus on expands. Identifying that focusing on surviving instead of expanding would have been key. great interview

[@kbssidhuex-ias7959]

Correct. But most of us cannot distinguish between focus and concentration.

[@missypurplestar]

This is great and I love all the positivity that Simon generates, and Brian, it's fabulous that you are finding opportunities for your business through these strange times, however question for you please - I used to love Airbnb, especially the customer service - so why is Airbnb refusing to refund me nearly £600 when I am covered by your extenuating circumstances policy?

[@chinabill379]

To the kind you that’s reading this. You are unique and likable, stay happy and healthy during this pandemic. Bless you. I am from China, my dream is to reach 10k, I been struggling to get there.

[@aeiouaeiouaeiou]

10k what? subs?

[@OptimizeMyAirbnb]

I love this! This is why I love Airbnb.

[@tejasshetty1789]

Where is the full video

[@sbodrillo]

even big CEOs like Chesky struggle to look at the camera during webinars. there is hope ;-)

[@kbssidhuex-ias7959]

Most of the time we are not even aware of where the camera is.

[@jse4730]

What a great 4 minute monologue by Brian!!! Too bad someone else was actually in the conversation, bro.

[@Gorf1234]

It'a funny - I thought this was one of the rare occasions that Simon didn't need to interrupt to break it down into something simple for the viewer.

[@kbssidhuex-ias7959]

Simon had his antenna well-tuned, to seize the novel ideas that were being transmitted towards him.

[@gerardsays]

Thanks Simon! Hi from Indonesia!!

[@angeltafolla9783]

Awesome Video!

[@josianakash]

Incredible leadership but I hope they will add HUMAN CONNECTION EXPERIENCES because that's the future. The best way for humans to get a 'natural high' is by activating our global connection in a systematic way.

[@willbennett08]

Honestly, Simon, I really love all of your ideas and books, but Airbnb is a complete garbage company. Perhaps they take care of their employees-though from what I’ve heard. However, they truly treat their customers in the worst way. As long as you don’t have any issue with your listing, Airbnb is functional. However, as soon as there’s an issue, they give you the runaround (I spoke with no fewer than 8 representatives), renege on their promises, fail to return calls. Here’s what the company needs to do: focus on the people, their employees, hosts, and customers. Not the shareholders. I’ve spoken to too many representatives and agents in order for this to be an isolated incident or just a bad apple. There is a rot in that company that has infested the way they do business. Buyer beware. I hope, for their sake, you can get in there and truly turn them around.

[@mindtheprivacy]

True. Horribly painful but true.

[@kbssidhuex-ias7959]

A company in a shutdown status-like a King besieged in a citadel-will be defeated sooner than later.

[@kjbiz]

It’s a shame Air BnB could pivot at the cost of the customer. we booked to go back to Australia from Sri Lanka. I work in Sri Lanka and when COVID broke my family and myself couldn’t fly home to see our friends. My kids were very upset as we were in lockdown for 3 plus months. Air BnB decided to keep most of our money from the booking as we didn’t fall into the criteria. No empathy given. I argued and argued and they gave some money back but kept a substantial portion of the payment that we never used. they wouldn’t even offer a credit. So no service given yet around 50% cancellation kept and me in the tourism industry with a 305 reduction in salary. Perhaps they need to look at this aspect of their business before pivoting. Not really a great company 🙏

[@koutanot]

And Airbnb is doing well from the pivot ? One can always sell fish instead of sushi but did it lead to measurable outcomes? Less hyperbole more examples please. Stop prattling with ur philosophies unless the outcome proved it worked

[@DestaniKitchen]

GIven the fact that just within July they have a future booking of over 1M+ I would say the pivot and learning to survive has done well also yes not many people wanna say the 25% of layoffs with the 2B in debt funding round has help the company to stay strong.

[@koutanot]

@@DestaniKitchen sure. That was mentioned in the video where ?

[@DestaniKitchen]

kee ming ang I will send you my data and research that I have done and literally any other videos out there then whatever videos you have watcg

[@DestaniKitchen]

kee ming ang Lee or even just read any article out there that’s stated what I mention

[@DestaniKitchen]

@@koutanot your welcome.

[@Beardyvlogger]

1:20 yes!!!!! So much this! More CEO's need to think this way.

[@michaelg7904]

My wife and I have been to a few AirBnB "domiciles" and each one was bad for unique reasons, one being black mold in the bathroom and master bedroom and at another one, the guy lived with us. A better filtering system would be great. Oh, and I would be remiss to include this: AirBnB refunded me a $75 voucher (seriously!) on a future stay when we complained about the black mold. (We left the condo and stayed at the only hotel room left in Ocean City, Maryland that night so they could send in a cleaning crew, but the renter turned around and rented it out, leaving us to stay in the expensive hotel ALL WEEK!) Thanks, again for nothing, AirBnB!

[@reneecouture920]

Just surprised how he can't look straight at the camera. But love how they are both humbly dressed :)

[@cthornton523]

Kinesthetics look down at their hands when thinking deeply. Auditory types look to the left.

[@reneecouture920]

@@cthornton523 interesting...

[@wbee311]

When my friend got a house that was not suitable for living, he contacted the Airbnb staff. She replied to my friend's messages 2 hours before her 2 day holiday. Then she didn’t care at all that my friend had already slept outdoors all night, enjoyed her 2 day holiday without passed my friend case to any colleagues. After 2 days, she completely ignored my friend’s repeated refusal to accept the cancellation terms. Without my friend’s permission, she accepted the cancellation terms for my friend, so that my friend could not get a refund. When Brian Chesky cares about his staff, does he care about his customers?

[@1AmSwapnil]

Brian's face looks so similar to Zlatan Ibrahimovic, specially when he raises his eyebrows

[@pedrofmbs]

Dear Airbnb, stop ruining cities. Thank you.

[@geraldladera]

how can a Company, who does not exist in physical, get broke?

[@lilsmooth5258]

Oui

[@itsmylife8164]

And Alison Felix, dude ¡¡¡ youRock

[@nothingmuch67]

I wonder why simon is in the vedio!😂

[@RH-qj5xk]

Pretty soon new generation will be like "Air BNB? What's that?" Just like floppy drives.

[@preppygirllife]

what will they have instead?

[@typxxilps]

airbnb game is over - at least in Germany. city by city will limit the numbers and now german tax police is behind the turnover of each host. You need to move to a different business model :..

[@kamalalama-lama-ding-dong4452]

How they pivoted? These clowns reported HUGE losses their first two quarters and have been stealing from people for years!

[@darinakalinova2180]

Well sorry, this business didn't bring that much positive. Living in a City where have been so many visitors, without money.... mostly drinking....... local government decided to significantly limit this. And we citizens are really happy as we became strangers in our own place. Beside that. Again. I don't want to meet every week different people in the house, I don't know who they are, why they are here. Etc.

[@user-gn3mh3bh5p]

How about the hosts their money per terms they signed up for. Brian talks a great game. Painful to listen thus guy.

[@DestaniKitchen]

Then why did you take the time outta your day to listen to him? Like that is kinda dumb of you complaining of ugh painful to listen to this guy but then watch the game.

[@AllisonMagicElite]

It's easy to talk when you're successful. This is the same pointless self help garbage that only people who are successful put out there. And you are successful by luck.