How BAD are the seats? LNER Azuma Train First Class vs Standard Class - TRIP REPORT

It's a TRIP REPORT. LNER Azuma train first class vs standard class Edinburgh to Durham and back.
I'm comparing LNER First Class with LNER Standard class on the Azuma train.
I'm also asking whether, as UK trains get more modern and sleek, and full of technology - are the seats getting worse - harder and more uncomfortable?
We'll look at the First Class seat and service and the Standard Class seat and the "Let's Eat at your seat" experience.
The LNER Azuma train is built by Hitachi and is a Class 801 used predominantly on the UK East Coast mainline.
What do you think of LNER First class? What do you think of LNER Standard class? Are the seats (especially in standard) a massive downgrade from the older trains? Comments below, please!
00:00 Intro and today's TWO challenges
00:59 LNER Azuma First Class seat review
04:41 LNER Azuma First Class breakfast service - where's the FULL ENGLISH?
06:45 East Coast mainline scenery (including Berwick Upon Tweed) and COFFEE
07:46 Arriving at Durham and Cathedral
08:52 Back at Durham station for the return journey
09:24 LNER Standard Class seat review
11:24 Standard Class "Let's Eat at your seat" service
12:32 Brutal truth about the LNER seats - are they like concrete ironing boards?
14:44 Arriving back in Edinburgh
15:43 Wrap Up - did I succeed in my two aims?
16:55 Bloopers with a WHISTLE!
#LNERAzuma #LNERTripReport #UKTrains
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[@RogEdwardsTV]

Watch this video next - it's all about POSH food on LNER: kzbin.info/www/bejne/hHezc6OhiaeBitU

[@kelvin3309]

Very well produced video - very informative. Thanks for doing this.

[@RogEdwardsTV]

Much appreciated - thanks so much for commenting! 😀

[@steve-marsh]

Super-helpful stuff Roger, and fun to watch too - cheers!

[@RogEdwardsTV]

Thanks Steve. Been wanting to do the Azuma double for ages! 😀

[@GrahamGeorge1]

The Azuma First Class Seats should be the standard in Standard Class and the older version First Class Seats as on the 225 trains should be brought back. Train tickets cost a fortune so we should get our money's worth. Great Vlog very informative!

[@RogEdwardsTV]

Thanks so much Graham. I agree with you about changing the seats! 😀

[@johnridpeath1728]

Enjoyable video good clear account of the journey good energy well done.

[@RogEdwardsTV]

+John Ridpeath Thanks 🙏🏻 Really appreciate your feedback! 😀

[@luisstransport]

Great trip report

[@RogEdwardsTV]

Thank you! Have you tried the Azuma trains? What did you think? 😀

[@bigmanbarry]

awesome video - can tell you really are enthusiastic about your channel! :)

[@RogEdwardsTV]

Thank you so much! Appreciate your comment. 😀

[@playerone4698]

Great review 👍

[@RogEdwardsTV]

Thanks a lot! Much appreciated! 😀

[@neilburns8869]

I have never had any real reason to catch a train from Berwick upon Tweed but I used to help out at an old folks Day Centre in Dumfries and during the summer months (March to September) we would often take a day trip and one such day trip saw our bus pull up in the car park of the railway station for Berwick upon Tweed and I will always remember the fact that i had reason to go into the railway station itself which is one of those old-fashioned sandstone buildings, very well kept exterior and inside was absolutely immaculate but a real feeling of nostalgia and of yesteryear. Such a beautifully well-kept station, i hope that they received an award for their efforts - a real credit to the staff of Berwick upon Tweed and Scotrail.

[@RogEdwardsTV]

Berwick is well worth a look round. I love the station and it's buildings. And the Viaduct is superb.

[@donnamesser340]

Thanks for this Roger showing my age here; I used to love travelling up in the 70’s to Newcastle from Kings Cross. The seats were like armchairs really well cushioned. Travelling back there soon so will book the first class😊

[@RogEdwardsTV]

Thanks for you comment Donna! Enjoy your trip and let me know how you get on on the Azuma! 😀

[@geoff2671]

Really excellent review.we are travelling Durham Kings X in 2 weeks and was particularly interested in legroom.thanks

[@RogEdwardsTV]

Thanks so much, Geoff. The legroom is absolutely fine. Let me know how you get on and what you think of the seating! Enjoy your trip. 😀

[@brianmorrison9168]

Having not been on a train journey fro 20+ years, my wife and I had a short break in London in November 2022. We travelled down from Newcastle on LNER and had a great time. We loved the experience so much, we had further mini-breaks to Edinburgh, Glasgow, London again and Manchester / Liverpool all in 2023. For most, we were on LNER, even travelling to Manchester, via Doncaster again on LNER. We have found the experience perfect .. the seats were never a problem and the ability to actually specify seat numbers when booking is brilliant too. For us, it's 10/10 for LNER In January this year we once again went to Edinburgh and had a day trip to Dundee during our stay. The fare for first class on that trip (outbound) was only £10 extra (for the two of us) with a railcard which was too good an offer to refuse. We made use of the first class lounge at Edinburgh, then had a lovely early lunch on board while crossing the Forth Bridge .. perfect !! Sadly the return leg would have been about £40 more for first .. so I didn't pick that .. much to my wife's annoyance. Regards from Whitley Bay

[@RogEdwardsTV]

Thanks so much for watching, Brian and for sharing your experiences. Glad you’re enjoying your train journeys. Crossing the Forth Bridge is always a massive highlight. Cheers. 😀

[@shehryar_]

Definitely agree with the theory about technological advancement = less comfortable seats. An upgrade in the train shouldn't mean me fearing the new service, yet I often find myself actively avoiding routes with the newer trains and going out of my way to bag an older unit. This isn't how it should be, and its such a poor indictment of the state of our British railways. I'm sure in Europe or the far east, they dont compromise on comfort for a new train.

[@RogEdwardsTV]

Hey - thanks for the comment! I agree and I also find myself trying to travel on “older trains”. They really should be going out of their way to make the experience more comfortable!

[@christopher9727]

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[@TarrelScot]

Just got back from a trip to Italy which involved a train from Geneva along Lac Leman to Brig on one of the Swiss Railways double deckers. Travelling on the upper deck in 2nd class was comfortable, smooth and virtually silent. The seating was mostly groups of four around tables but there were also some "corner group sofas"! Very spacious, nice wide, shallow staircase up to the top deck. I wouldn't call it flashy or luxurious - more minimalistic, very good build quality and very... Swiss!

[@RogEdwardsTV]

@TarrelScot sounds great! 👍🏻

[@ronkerns6369]

VERY nice video....I am in the USA....going to be doing a self-planned/solo all-rail trip of the UK in March 2023. Will take LNER from London to Newcastle. (Likely an Azuma!).... Then, other trains elsewhere So this is VERY helpful...to know what to expect. (even thought it's not the exact same route!!)

[@RogEdwardsTV]

Thanks Ron! I hope you have a good trip. An alternative to LNER from London to Newcastle is LUMO. Same style trains but all standard class though i believe the seats are a better design than the LNER ones. I will try and do a LUMO video before spring 2023. 😀

[@RealStAndrews]

Thanks Roger for the heads up on the seats. That’s disappointing to say the least. I see others saying the same on Twitter, even LNER saying they are comfortable and disagreeing with a customer. Next time I take this route, I will definitely consider first class.

[@RogEdwardsTV]

It’s such a shame because the legroom is incredible. I guess LNER have to play their PR card but if customers continue to say the seats are uncomfortable then hopefully they will eventually listen and do something about them. 🤔

[@alexmcwhirter6611]

When I tried the Pendolino on a media launch many years I was astonished how cramped were the Standard class seats. A banker (attending the same event) told me the owner had to justify a 'financial case' for these state-of-the-art trainsets. So you correct Roger. However this is the UK. Just look at the products provided for the best classes on Italy's Frecciarossa 1000 or China's Fuxing trainsets.

[@RogEdwardsTV]

Thanks Alex. I see the new seats being put into the Pendolinos are the same as those on the Lumo fleet. Apparently a little better than the Azuma seats but still very hard and uncomfortable - though I’ve yet to try them for myself.🤔

[@jamesdoe1479]

Rog, thanks. Did KX to Dundee in 2021 in first and was great. Leeds last year in std, yes the seats are hard. The Azuma is great but my main complaint is the rough ride quality throughout, don’t remember that from the Class 43 HSTs back in the day.

[@RogEdwardsTV]

Thanks James - I definitely think the older trains gave a smoother ride. 😀

[@bbqnh50]

It had been along time since I’d traveled by train on the ECML that was until a couple of weeks ago when I travelled from Kings Cross to Retford and back in standard class in the most uncomfortable seats imaginable, so the next time I have to up North I’ll give First Class a try because it’s got to be an improvement on Standard.

[@RogEdwardsTV]

Thanks for commenting John. It’s such a shame. They had a real opportunity here but we’ve ended up with impressive looking trains and a poor onboard experience. Fingers crossed, eventually, they do something about it.

[@danielbaroy]

I’m always travelling between Liverpool and Newcastle and even on the ECML quite a lot of the time. I used to go Standard Class but then when TPE, LNER and other companies introduced these seats we now don’t go Standard Class anymore. I go First Class now due to the seat comfort and also because I travel with someone who has a disability so comfort is a big factor when we travel.

[@RogEdwardsTV]

Maybe it was a plan all along to more people to upgrade to first? 😂🤔

[@danielbaroy]

@@RogEdwardsTV it does make you wonder doesn’t it😂

[@garybroadhurst3548]

I totally agree with you about those seats! That's how I found your site - I wanted to check it wasn't just me being over critical. These are honestly the most uncomfortable seats I've sat on in ANY train anywhere in the world. I just returned from two months backpacking around Asia and even the third class bench seats in 1970s carriages in Thailand and Vietnam are much better to sit on for 3 or 4 hours and they are bare WOOD! Sorry LNER but NEVER again! I'm about to do a 6 day Interrail around the UK and I've decided to shell out the extra 74 Euro for first class as I'll be using quite a few Azumas, unfortunately.

[@RogEdwardsTV]

Thanks Gary - I do hope LNER consider putting in some better seats at some point, but I imagine it won’t happen any time soon. Enjoy your trips around the UK. Are you filming the trip or is it just for the experience? 😀

[@Doris-trainpalcode-RT777E]

Every time I take the LNER train, I feel like the seats are really cramped😂 By the way I know a discount can find cheaper train tickets, if someone needs, I am happy to share ❤

[@RogEdwardsTV]

Thanks for watching, Doris. 😊

[@siriuslee137]

My fiance and I are getting married later this year, and the venue is near Glasgow. We weren't sure if we wanted to take a train or plane from Heathrow, which is why videos like this are so helpful! I thoroughly enjoyed your review and how delightful and informative you are. We definitely plan on taking the train to get to Glasgow now, just have to make sure we are in first class.

[@RogEdwardsTV]

Hi Tori - thanks for your comments and congratulations on your upcoming wedding. If you're travelling to Glasgow will you be travelling up the West Coast line with Avanti? If so you have the option of their "Standard Premium" which is a First Class seat without the food and at a more reasonable fare. But as it's your wedding definitely try and go First Class! 😀

[@siriuslee137]

@@RogEdwardsTV In all honesty, I'm not quite sure yet. We are actually getting married in Ayrshire, but I don't know the area as well as I'd like to be able to properly plan the route out. The wedding isn't until September, so I'll be doing more research as time progresses, though I've heard great things about Avanti, and I certainly will be going with 1st class on the way there.

[@TarrelScot]

What a great back-to-back comparison! I use the Inverness-London service sometimes. I wouldn’t do it in Standard unless I really had to; it’s an 8 hour trip! The Azumas are a big step backwards compared to the Intercity 125s that used to run the route. We’re heading down on a Sunday later this month and we’re getting the “Dish” menu. I thinks that’s actually an improvement over the previous weekend 1st class offering, but the Dine menu is definitely better. Nothing like a “full LNER” as you’re cruising through the Cairngorms!

[@RogEdwardsTV]

Thanks Mark 😀🙏🏻. Agree about the older trains - much better seating and ride quality. I’ll have to head up to Inverness on the train sometime - never been further than Aberdeen!

[@h.rachellagiakos2502]

@tarrelscot @rogedwardsTV Hoping for your recommendations. If I want to take the train from London to Inverness as a scenic excursion, I read to sit on the right hand side of the train. However, the first class seating arrangement seems to only accommodate two travelers on the left hand side of the carriage. So do we go Standard class where we can both sit on the right, or peer from the left side in first class? Many thanks for your thoughts!

[@TarrelScot]

@@h.rachellagiakos2502 Personally I'd take the better space, seat and service in 1st over the view. The time the view really makes a difference on the right is between Newcastle and Edinburgh, which is a relatively short stretch, travelling along the coast. If there are two of you and you book ahead, you could secure a pair of table seats on the right hand side, although one of you will be facing backwards. When you book your ticket on LNER it gives you a seating plan from which to choose your seats. Bear in mind the train doesn't arrive into Inverness until after 20.00h, and the most scenic parts are in the second half of the journey. So don't leave it too late in the year or you'll be travelling in the dark! A better option in my opinion is to do the journey from Inverness to London, 1st class, with full breakfast, leaving Inverness at 07.55h, arriving London around 16.00h.

[@RogEdwardsTV]

Great insights @TarrelScot 😀

[@h.rachellagiakos2502]

@@TarrelScot thank you so very kindly for your thoughts!!!! These are wonderful insights! Have a great week ahead.

[@ananyajoshi8994]

Thanks for the extremely informative review! I was wondering what your thoughts are re: leg room in seats in front of the table vs those not in front of the table? I'm 6ft+ so like having a decent amount of leg room. On a side note, my wife and I are travelling from Edinburgh to London in August and we were almost about to book the standard tickets when I came across your review! First class is £70 more per ticket but for a 4.5 hour journey it seems like it might be worth it.

[@RogEdwardsTV]

Thanks so much. I must admit to preferring the airline style seats so I don’t sit at the tables unless I have to. That said the legroom is pretty good as long as the person opposite is considerate with their own feet. I recently tried LUMO on the East Coast line and their seats are all standard class but much more comfortable than LNER so worth considering. 🚅😀

[@ronfyffe3169]

Just in from London to Leuchars in First Class coach, seats way too hard for such a long trip, uncomfortable after 2 hours. The last leather seats upgrade on the Virgin trains were terrific and I miss them terribly.

[@RogEdwardsTV]

I agree, Ron. Those leather seats were vastly superior to the new seats. Thanks for watching. 🚊

[@ollie9769]

A good comparison would be the same format of video but on the WCML with Avanti West Coast - trying both standard and first class on a much older train!

[@RogEdwardsTV]

A good suggestion Ollie! I’m not sure how many of the Avanti Pendolino have been refurbished with the brand new Standard Seats and the updated First seats - and whether it’s easier to get on a refurbished train or one that hasn’t been done yet! 🤔

[@jtwrally]

I usually travel 1st class.. The new seats don't seem as 'posh' as the old leather ones, however, they are comfortable (esp in recline position). A few days ago, I traveled on two Azuma trains in standard class and I agree, the seats in standard class are very upright and not as comfortable. I however sometimes wonder if First class is really a big enough experience difference to warrant the extra price difference.

[@RogEdwardsTV]

It’s a good point. I feel 1st is an okay premium when you can get a decent advance fare - but the flexible and walk on fares are ridiculous (as are the Standard ones too I guess). At those prices for me an Edinburgh to London becomes cheaper to fly! 😊

[@neilburns8869]

After watching your journeys on the LNER Azuma i think that i would rather travel on the Pendolino or one of the Transpenine Express trains.

[@RogEdwardsTV]

Pendolinos all the way. The standard seats on the TPS Nova trains are the same as the Azuma, albeit with a cloth covering. Some trains have white leather seats in First Class but I've not tried one of those yet.

[@rockyrode]

Thanks for such an insightful vlog. Are you able to recommend a seat number in 1st for a good window view (single seat) for Edin to Lnd? What seat number were you during this trip?

[@RogEdwardsTV]

Thanks! I was in Coach L Seat 46 - but it was a partial window. The seat in front, 45, had a full window view and I would go for this next time if I could. 😀

[@ricjuk]

I know what I'm about to say has been said a million times before but having just suffered from a 47 minute delayed, 2.5 hour journey on an LNER Azuma set yesterday, I simply cannot see why anyone would see their seats (and general ride quality and ambience) anything other than just horrible. I literally spent the whole journey squirming about trying to avoid backache and a numb bum and being shaken around laterally, all the while listening to loud rattles and hums etc through the plasticky interior... I mean, the seats were pretty much rock solid with hardly any give in them whatsoever and I could even feel what felt like metal support bars digging into my behind as if what foam there was, had collapsed. It wasn't just "not as good as the 225 and 125 sets that they replaced", it was just straight up, genuinely uncomfortable and unpleasant however you look at it. I just don't understand why it's SO hard to provide a relatively pleasant experience for long distance train travel in this country when you pay so much for it. Comfortable seats, warmer, dimmer lights and a couple of extra carriages would be a great start and doesn't seem like rocket science considering that's the way things always were in the past. Surely things like this should evolve over time, not go so far in the opposite direction!?

[@RogEdwardsTV]

Agree with everything you say. I was on a LUMO train today. Their seats are much better, but the 803s have all the same rattles and shakes! Though maybe the lighting is a little less harsh! 🤔

[@harri2626]

Airlines have also been making their seats with thinner cushions and backs to give the impression of being more roomy. It is deeply ironic that home furnishing upholstery becomes ever deeper, yet we are now expected to travel on seats which we would never dream of having in our homes. Traditionally, train seats (even on suburban trains) were heavily sprung or cushioned and were equal to home furniture standards (often better). Thank goodness we still have the chance to ride (and dine) in real First Class comfort thanks to preserved railways and charter trains.

[@RogEdwardsTV]

Hello! You make such a good point. Most people wouldn’t choose to have such uncomfortable seats in their own homes - such a shame. A little investment could make the LNER experience so much more comfortable.

[@adamospilletti660]

I have never seen an LNER train so empty tbh - must have been lucky

[@RogEdwardsTV]

I was definitely lucky! Loads of people got off at Newcastle! 😀

[@SGtravelsEU]

Mate, the plastic used for the seats actually is stronger than concrete. And no I'm not kidding, the 5mm sheets used are stronger than 18mm of reinforced concrete slabs. The standard class seats are rated unfit for journeys over 60 minutes in Italy. And I recently did London - Montrose in LNER's 1st class and even those seats aren't that comfortable really. Those 7.5 hours (delay) eventually also became quite uncomfortable. I never had a problem with the old seats however.

[@RogEdwardsTV]

They are so bad and it’s pathetic how LNER stick to the “Ergonomically designed” PR rhetoric even though so many people have fed back the truth. But I guess as LNER is now under Govt ownership again I guess a retrofit is unlikely anytime soon! 😵‍💫

[@SGtravelsEU]

@@RogEdwardsTV a retrofit is never going to happen. Those boys and girls behind a desk in London know a lot better what passengers want than the passengers themselves. Or so they think. And they prefer cheap seats rather than happy passengers. But it's funny though, that cheap-costs operator Lumo has better seats for their Hitachi EIP units than 'premium operator' LNER...

[@RogEdwardsTV]

Yup - the Lumo seats are fine! 😀

[@richardturnbull6333]

Hi Roger.... hey best to get them insatiable seat cushions..... I bought one off Amazon for £12.00. Hey it saves the day mate.

[@RogEdwardsTV]

Good tip! 😀

[@mitsuyamaeda-railfan]

At some point, I think that the Class 800 series will also undergo vehicle remodeling work, so I think it would be good to list the problems that are of concern. In particular, I think you should do a popularity survey focusing only on the seats. (However, manufacturing costs and freight charges are related, so I think it is necessary to narrow down our wisdom.) Besides, the UK has the ability to industrialize, so if we can foster the materials industry in the UK, it may be an opportunity for export business.

[@RogEdwardsTV]

Thanks for your comments! 😀

[@peterboulton137]

didnt understand a word!

[@pianocatphone5084]

The problem is that "they" don't want us to travel in trains. They are deliberately making them expensive and undesirable and running down the railways. They want us to drive and fly and destroy the environment for their short-term gains. Perhaps they think they can hide from the tides in bunkers

[@1RichieRich]

your right about the seats but compared with other opperaters of the same train I think LNER azumas are better than GWRs IETs for example,the addition of a buffet is definitely helpful

[@RogEdwardsTV]

The buffet is a definite plus over GWR. I also love the way you can order using your phone and they bring your food and drink to your seat! 👍🏻😀

[@paulkeay5032]

I booked an early service from Kings X which supposedly got the full breakfast - didn't materialise and got a pretty poor veggie roll instead - it was cold (Regretted not having the Bacon roll but had one earlier that morning on the Night Riviera)

[@RogEdwardsTV]

The LNER service can be a bit hit and miss. I’d love to try the Night Rivieira train!

[@paulkeay5032]

@@RogEdwardsTV because of mistake at their end, I was double booked so ended up in a much larger accessible cabin (which fortunately was vacant) -which sits right above the wheels and next to the loo - didn't sleep a jot all night - carriage bounced and jolted all night. I'm not convinced I'd have slept worse of i'd been in one of the regular seats

[@duncanspiers8855]

I have had the misfortune to travel backwards and forwards to London from Edinburgh in recent years. I found the LNER and Lumo standard class seats to be very uncomfortable and painful after a couple of hours of sitting. They are not suitable for long distances. As a result I now travel by First Class on LNER or fly. Regrettably flying into London City is often much cheaper than first class rail so I am forced to choose that most of the time. I don't know why first class is so expensive. You don't get there any sooner.

[@RogEdwardsTV]

I find the Lumo seats much better (for me), perhaps it’s the fact they are more reclined and less bolt upright. I’ll always go First if I can, though. Thanks for watching. 😀

[@duncanspiers8855]

@@RogEdwardsTV Thanks for the very prompt reply Rog. I learnt from your video about the "secret" catering spreadsheets. i had always found the catering somewhat mysterious and so disappointing. Now, i have the missing information and can choose my first class travel to get decent food. That saves hanging about in the lounges at the stations and getting the basics there before I travel and have the usual disappointment. It is much more esoteric than is necessary. My next trip is next Thursday, now I can prepare in advance!! Thank you. And your video is great. I see Durham every time I pass and have always meant to visit. It looks a great place.

[@philnewton-england7795]

The most annoying thing for me (on pennine express, I believe) is that blooming arm-rest beneath the window. It's fixed in place at the most inconvenient position where my arm/elbow likes to sit. I looked for a way of raising it up but I don't think they do. 😡😡😡

[@RogEdwardsTV]

Thanks Phil! Funnily enough I went on a TPS train today and thought exactly the same thing. Better to rest your elbow on the window ledge! 😂

[@seizuregoat1622]

waaeee edinburgh

[@herschell64]

I mostly go first class and must admit I prefer it over standard but I do miss the leather seats that were on the Azumas, still there's the leather seats in the Scotrail HST's though not as good first class offerings

[@RogEdwardsTV]

Those leather seats on the ScotRail HSTs are fantastic. I find it pretty hit and miss trying to get on one though. They keep getting replaced by 158s at the last minute. 🥲

[@neilburns8869]

I am thinking that LNER have been their own worst enemy when it comes to making their 3 menus. I don't know if they are just simply trying to please everyone or what. But one thing I would definitely say is that they have chosen 3 4-letter words all beginning with the letter D in Dish, Deli and Dine and each are on very similar colured menus so its not particularly easy to tell which is which at first glance which in itself can be very off-putting. If they were insisting on having the 3 menus, i think that i would have attempted to colour code the different menus - simply to help people distinguish between them. For example one menu red background with white writing, maybe a yellow menu with black writing and finally a white menu with blue writing. And I would try to give the menus very different names instead of trying to be too clever for their own good which is something that I think LNER are indeed very guilty of.

[@RogEdwardsTV]

It's certainly a complicated approach. I guess only regular travellers will know what's going on. Cheers, Neil.

[@user-ug9dv9ip1m]

The azuma first class will NEVER NEVER b as nice and comfortable as the wonderful 125 and the 225. The first class in the 125 and the 225 had a proper first class look and feel. I especially luvd the leather black seats with the red piping that was in first class on both the 225 and 125 just b4 the change to the Hitachi trains. I was looking 4ward to the new trains coming in, I will admit that. They looked modern and sleek. And the pics of the first class i thought looked modern. I did have a sad feeling that the legend that was the 125 was being taken outer service and I also luvd the 225. On the 125 I luvd the slam doors. I also luvd the buffet car on the 125 and I can remember the buffet being all red back in the late 70s and 80s when I was a small kid. Yeah I know these azumas have a buffet but there not a patch on the 125 buffet. I have travelled up and down the ECML on the azumas and always in first class and, OMG, I totally miss the 125 and 225 first class. I was up in Edinburgh a few weeks back and coming back from Edinburgh I was seated at a single seat and the recline button was broken. Fortunately there was plenty other vacant seats in the 3 coaches for the 4 hrs 30 mins journey back to the Cross. Even when the seats r working properly in first class the new trains r still uncomfortable 4 sure. Also I greatly miss the curtains on the 125 and 225. And another thing i recall from when i was a small kid was the yellow slam doors on the 125 on the inside. Its just little things like that i remember and the red buffet as i mentioned that make me nostalgic. I doubt very much the old trains will ever return to the ECML. But OMG how brilliant would it b if they did 😀.

[@RogEdwardsTV]

Thanks so much for such a detailed reply - I can see you are really enthusiastic about trains and the old ECML stock in particular. We still do have some 125s in Scotland - they’ve been refurbished and have sliding door now - but they still have gigantic leather armchair seats in First! 😂

[@neilburns8869]

I personally couldn't possibly comment on the Azuma trains, having never travelled on one myself as yet. But I have heard whispers that they aren't as great as some that have maybe gone before. Whether or not that's reference to the 125 Intercity, 225 Intercity or the Virgin/Avanti Pendolino i really can't say.

[@RogEdwardsTV]

Thanks Neil. The leather FIRST seats on the 225s are far superior to the new ones on the Azuma. The Pendolinos have pretty much all been retro-fitted with the same StandardSeats as LUMO - which i think are better than the LNER seats.

[@timdaugherty5921]

I am coming to the UK in June....I plan to take a train to Edinburgh..just not sure which one yet...Have you been on the new LUMA service?

[@RogEdwardsTV]

Tim, I've not tried the Lumo trains yet. The trains themselves are pretty much the same as the LNER Azumas - but all in a Standard Class configuration. I've heard the seats are an improvement on the LNER Standard Class seats - but still quite hard. What are you going to go with? 😀

[@worigami]

Hi Roger, a great review and it echoes my sentiments. A few times each year I take a return trip on the LNER Azuma from York to Inverness. I'm in agreement about the standard class seats: they are uncomfortable for even relatively short journeys and for 6 hours plus journeys they are back breaking. First class is a little better although I still found it a little uncomfortable after a few hours. As shown, the legroom in both classes is exceptional. Of course on a table for four this isn't much help, which is why I opt for the airline or seating for two. I was told by LNER that food and drink are "complimentary", so there's no guarantees as to what, if anything, will be on offer. In my experience menus will often change or the stock will be so limited that they've run out if you're further down the carriage pecking order. My last trip back in first class, breakfast options were limited and in short supply, the dish menu was substituted for deli and some of those items were unavailable. I don't factor food into my decision making of first over standard. I'll prep something to take with me. I'm travelling again next week, for the return journey by first class was £25 more than the £49 standard ticket. Pretty good value for UK trains so I took that option. For the outbound journey first class was around £60 more than standard so it's going to be an uncomfortable ride up. I have put in a cheeky Seatfrog bid for a first class upgrade. However, in the past every auction has closed early as all the first class tickets have sold out. It's pretty busy from York to Edinburgh and it seems a lot cheaper and enticing than using Cross Country for the same journey.

[@RogEdwardsTV]

Hi Iain. Thanks for such a great comment! British Airways have used the “complementary” argument before as well. It’s a shame service standards are so patchy. Hopefully the strikes will be resolved soon and things can become a bit more consistent. 😀

[@worigami]

@@RogEdwardsTV Having taken that journey since the pre-LNER days you can see that the service is being paired back. My cheeky Seatfrog bid for the journey tomorrow won through so I get to go first class both ways. I'll report back on how that fairs 😉

[@worigami]

I'm glad my bid for first class was successful, this time I found the first class seats fine for the 6.5 hour trip from York to Inverness. The advertised Dine Menu was in force and I managed a sandwich as I joined and a little further ahead, the hot food offering. I enjoyed the egg and tomato sandwich and I think the hot option was asparagus tortellini, which was excellent. Drinks were pretty regular too, every hour or so with tea and coffee and longer intervals for the soft drinks, wine, beer, etc. It was a good trip and worth the small extra uplift for first class. Coming back was less fun, flooding meant my train was cancelled and a replacement coach service was in operation from Inverness to Edinburgh. Apparently it has been organised the evening before and was really well organised. I jumped on the direct coach, another was making stops at stations on the way. We left at 7:55 and arrived at Edinburgh at 11:30, 10 to 15 mins of that is circling through the traffic and roadworks to get to the back of Waverley station. I made a dash to the train which was being held and jumped on with 5 mins to spare, I'm not sure others would have made that train but another was running 30 mins later. Back to York in time for my connection and apart from the coach and running about, not too bad. Food only came on board at Newcastle due to the disruption, so not much was on offer. These were relatively new coaches, not sure how they compare to National Express or Megabus but I certainly wouldn't want to make a long trip on them again. Leg room was poor there is no head rest. If I hadn't a free seat next to me to stretch out sideways it would have been a horrible trip.

[@RogEdwardsTV]

Thanks for the update Iain. The coach doesn't sound ideal but at least they tried, I guess. I might try the bidding trick on a future trip. 😀

[@worigami]

@@RogEdwardsTV The Seatfrog App is supported by many of the rail operators for bidding on upgrades. I normally put in early bid before the auction starts. Bidding started at £10 on my trip so some bargains to be had 😉

[@paulwyse878]

I'm off to london from kdy on monday. Managed to get 1st class on the way down for only £20 extra per person. The return a few days later looks a bit bleak though!

[@RogEdwardsTV]

Enjoy your trip! Let me know what you think. 😀

[@syafiqrodzi9864]

Very good review. But do u know if the internet connection is stable?either train wifi or EE. Im thinking if this train is suitable to work in ,let say u have online meetings.

[@RogEdwardsTV]

Hey - thanks for watching! The WiFi is much better these days but I’m not sure it would carry a Teams/Zoom meeting - it can be intermittent! Mobile signal does drop in the more remote coastal areas. That said l, I’ve done Zoom on my phone and it’s been okay!

[@sandletters39]

It's a similar case with the IET trains.

[@RogEdwardsTV]

Yes - pretty much the same seats! Thanks for watching. 😀

[@osakasenri7352]

I would like to see not only high-speed trains but also commuter train cars exported. Personally, I would like to run maroon Hankyu express trains of the 1000 or 8000 series in British cities. Hankyu trains have a luxurious feel and would fit in well in the UK.

[@RogEdwardsTV]

That would be great - but then the train operator or the Government would install concrete ironing board seats at ruin the whole experience! 🥲

[@osakasenri7352]

kzbin.info/www/bejne/b4u5gYuki9Keidk

[@bexieid2456]

I’ve done Edinburgh to Kings Cross a few times in standard 😅 trying to decide if it’s worth the extra £50 to York (and back) from Edinburgh.

[@RogEdwardsTV]

The seats are definitely better in First. Worth trying at least once and then deciding whether it’s worth the extra money going forward. 😀

[@diegoandresmunozvargas4840]

Hello! I have a question, does LINER operate on holyday days? For example on dicember 25, 26? Thanks a lot.

[@RogEdwardsTV]

Hello! Most UK trains don’t operate on 25th and 26th December, LNER included. On other holidays there will be services but they maybe limited so it’s always worth checking. 😀

[@librapondo_]

I am just back from London. I live in Edinburgh. I took the first class down and standard back. I am in a lot of discomfort because my back aches so much from those awful standard class seats. What a terrible decision to install such horrid seating.

[@RogEdwardsTV]

Such a shame. It’s about time LNER took notice of the overwhelming feedback and look to fit more comfortable seats. Hope you had a good visit despite the seats, though! 😀

[@ChoobChoob]

I think the standard class seats only need about an inch and a half of extra squish to make it comfy enough.

[@RogEdwardsTV]

Thanks Cubed! I think that would do the trick. It would also make a good marketing campaign. “We’ve added an inch and a half of extra squish! See it. Squish it. Sorted!” 😂😂😂

[@andyjamess]

I can't comment on standard but having traveled in a Mk4 225 First Class and then an Azuma First Class I can agree that the Mk4s are far more comfortable. I am yet to travel standard in an Azuma

[@RogEdwardsTV]

Thanks Andy! Those older LNER leather First Class seats were great. ScotRail recently bought in and refurbished some GWR Intercity 125s - they have even more impressive leather seats like arm chairs. I’ve yet to try them but I reckon they could now be the best F seats in the UK. 🤔😀

[@AndrewG1989]

To be honest I quite like LNER. I have been on the Azuma up to Edinburgh for few days because of a funeral that was taking place near Edinburgh. But the train ride was very nice. Didn't like the seats however because the seats are hard and not comfortable.

[@RogEdwardsTV]

The Azuma trains themselves are very impressive, I agree. Sleek, modern and a great livery. 😀

[@AndrewG1989]

@@RogEdwardsTV Indeed 😊

[@juliamaitland7160]

As a retired occupational therapist I can see that the standard seat pads are far too shallow from front to back to give anyone over 5ft 2" any support at all under the thighs which will make for all kinds of discomfort

[@RogEdwardsTV]

Thanks for that insight, Julia! The short seat pads also seem to be common on short haul airline seats these days as well. 🤔

[@njd1224]

Planning on riding first class next month from Edinburgh to London. Do all first class single seats have windows?

[@RogEdwardsTV]

Most have windows (or like the seat I sat in, 46 in Coach L - half a window). Avoid seat 1 in coach K and seat 58 in coach L though as I think these have very limited views. Enjoy your trip. 😀

[@njd1224]

@@RogEdwardsTV thanks! I’m in L40 so hopefully will be fine

[@brianbks02]

Believe it or not! I found the seats to be quite comfortable on my two journeys from London to Edinburgh/Dundee. But that might just be my opinion.

[@RogEdwardsTV]

Thanks for your comment! I’m really glad you had a comfortable journey and enjoyed your stay in Edinburgh/Dundee! 😀

[@ronaldhodgson5301]

if you found those seats comfortable I can only suggest that you have a well padded rear end, as in fat, because I, at 80 kgs. and thin, was feeling the seat through my bones within the first half hour, dreadful seats.

[@gftyhify]

I actually think the ironing board style seats found on a lot of commuter trains like the class 385s and scotrail class 156s are better than the seats on lner’s azumas. Something about the shape of the seat back helps to make up for the minimal padding

[@RogEdwardsTV]

I don’t mind the Class 385 TBH. Not sure I’d like to sit in one for 5 hours but they are much better than the Azuma seats as you say! Cheers. 😀

[@gftyhify]

@@RogEdwardsTV the class 385s are only used in short journeys but the class 156s can be used on journeys of up to 5 hours like the west highland line from Glasgow to Mallaig via Fort William. I rode that line once and despite the ironing board seats I didn’t let that spoil the breathtaking scenery on that route

[@RogEdwardsTV]

@@gftyhify Incredible scenery always compensates for poor seating! 😂😂

[@pianocatphone5084]

I'm in first class in an azuma now. The seat is marginally better than in standard, with a bit more room and a slight recline, which actually is more like a rotate. I think it's just as hard as in standard. I HATE the dangling head rest thing, which moves about. The single table does not raise on a hinge like in the video, but at least it's a proper table. I agree with everyone saying first class in the old 125s was much better. The dish menu is rubbish and they seem to think everyone is on weight watchers. They do not have the oat milk much vaunted in adverts - apparently they ordered it but it did not appear. So far not worth the extra in my view. Testing again with dine menu on return journey....

[@RogEdwardsTV]

Agree - the portions are so small - it' so half hearted. Thanks for watching and commenting!

[@richardturnbull6333]

Your very right to point out in the beginning of your video that seats are becoming more uncomfortable as trains are made more modern. In the days before the inter city 125.... deltic era.... seats were like the most comfortable arm chair... come the 125.... thin and flat backside killing after Newcastle to King's Cross... 3 hours.... then inter city 225.... no slight change to seats but space was restricted.... come the azuma.... horrible hard seats.... I done my first azuma trip Newcastle to Darlington.... 25 mins... sitting on rock and feeling it.... so goodness knows what Newcastle to London is like ??? This video is on a good platform to let the rail company's know what we think.... (idiots as if we wouldn't notice but like you mentioned it is the Dft at fault) !!... Not only that.... new trains were put in place on the Glasgow Queen Street to Edinburgh.... so new ....so modern... yet no Air conditioning.... I was first class on a summer day and my short hours journey was absolutely torcher to say the least.

[@RogEdwardsTV]

Thanks for your thoughts, Richard! I hadn’t realised the Class 385s between Edinburgh and Glasgow have no aircon! 🫣 LNER’s standard response to complaints about the seats is to trot out the PR line about them being ergonomically designed for comfort even though they inherited the seats from DFT/Virgin. Maybe one day they’ll do something -even if it’s to install thinker cushioning rather than an entire new set of seats. 🤔

[@patricialockhart2135]

Agree about standard class. I use a wheelchair and just remain in that, far more comfortable

[@RogEdwardsTV]

Thanks for your insight, Patricia 😀

[@sarahillingworth2718]

I'm trying first class on azuma between Wakefield and Newcastle in three weeks £86 return 👍

[@RogEdwardsTV]

Fantastic! I hope you have a great trip. Please do let me know what you think! 😀

[@sarahillingworth2718]

@@RogEdwardsTV yes I will do 👍

[@nisawardiahchannel9270]

From king cross to leeds. Which side seat better to choose and have the best view? Left or right 😁

[@RogEdwardsTV]

Hey! The most spectacular coastal views on the East Coast Mainline are north of Leeds when you would definitely want to sit on the right of the train. From Kings Cross to Leeds I think you’ll be fine on either side. 😀

[@pikachu8508]

The problem of those Azuma/IETs isn't just the seats, but the train itself is a total disaster. I traveled from London to Penzance onboard GWR IET just before the pandemic, The build and ride quality were completely terrible. It was so bumpy whenever the train hits 125 mph, and even galley doors and reservation panel seemed to be falling apart.

[@RogEdwardsTV]

Thanks for commenting. Definitely a missed opportunity to introduce a truly modern and comfortable train. I don’t think people will be as nostalgic about the 800s in 40 years time as they are about the HSTs now! 🥲

[@DENPTrains]

​@@RogEdwardsTVCouldn't agree more about the HSTs being remembered more favourably than these. Do really miss the HSTs rumbling past!

[@andreejor]

The first-class Azuma seats are not comfortable for a long journey, our local Turbo Star trains have better seats in standard class. I did wonder if this was a weight problem and if the seats could be upgraded as soon as possible.

[@RogEdwardsTV]

I do hope the seats get an upgrade at some point - but I expect it would be a very expensive exercise. And also they’ve only been running a few years so far. 🥲

[@paulholden4702]

Love the trains overall but those seats are awful and bloody uncomfortable.

[@RogEdwardsTV]

Thanks, Paul. Most people seem to agree on how uncomfortable the seats are. Hopefully, LNER will do something about them eventually. Cheers for watching. 😀

[@bigfeetx]

Are you able to recline the seat on standard class?

[@RogEdwardsTV]

Sadly not. They are bolt upright and fixed. One of the reasons IMHO they are so uncomfortable. 😣

[@Mim.27]

If you go on LNER do you have to buy a ticket or can you just go by tapping your card

[@RogEdwardsTV]

I’m not certain. You definitely can’t tap in and out with a credit card like you can on some of the London network. I think it’s safer to buy a ticket and the associated reserved seat if you can. 😀

[@Mim.27]

@@RogEdwardsTV ah thank you so much I’m going on Saturday and your info really helped

[@johnyare8576]

w e fist went to wembley and want on this train the bathroom was not good but roger it it what it is

[@RogEdwardsTV]

Thanks John! 😀

[@omegadeep1]

I can honestly say that the Azuma is the most nasty and uncomfortable modern train I've ever travelled on in the last 30 years. First class seating is a joke, cramped, uncomfortable and difficult to get in and out of doesn't even express how nasty these carriages are by comparison with the 125 and 225. Two words, nasty and clostrafobic😂...

[@RogEdwardsTV]

Agreed! A massive downgrade for seating in both First and Standard. Doesn’t look like they’ll do anything about it on the short term though! 🥲

[@leonkasper97]

Japanese bullet train’s standard class has reclining seat with soft cushion…. DoT really specified badly…

[@RogEdwardsTV]

It’s a shame. I’m sure investing in a comfier seat would have been a better option long term. 🤔

[@Alan_Mac]

Four of us went from Edinburgh to KX 2 weeks ago in standard class. The seats are fine.

[@RogEdwardsTV]

Thanks 😀. Glad you had a good experience on your trip!

[@christopherfox735]

Having been in LNER from Haymarket to Dundee only a couple of days ago. You’re absolutely right those seats are the worst I’ve sat on since I went on the Birmingham Metro. A stone seat would be more comfortable. I was on Avanti up to Haymarket from Birmingham and the seats are far superior to LNER.

[@RogEdwardsTV]

Thanks Christopher! Of course the Avanti trains are being refurbished and getting more modern seats in Standard Class which probably means a downgrade there as well! There aren’t many units in service yet so it’s hard to plan a review trip! 🤔

[@Ted010]

The Fainsa seats in Standard Class are truly dreadful. Transport for Wales have spent £1.9m on getting them removed from their new trains which they inherited from the DfT.

[@RogEdwardsTV]

Interesting to hear about Wales trying to increase comfort levels in this way. I’d hope eventually LNER and GWR might follow suit, but it would be a massive investment! Shame DfT made such a poor choice in the first place! 😵‍💫

[@Alabamafwee]

I didn’t find the seats to bad , all in all was a decent journey on the Azuma

[@RogEdwardsTV]

The huge amount of legroom is definitely very welcome! 😀

[@3506Dodge]

What's "mockette"? Is it a miniature form of mockery?

[@RogEdwardsTV]

Ha ha! 😂

[@3506Dodge]

@@RogEdwardsTV I really have no idea what "mockette" means.

[@RogEdwardsTV]

Moquette - it’s a heavy duty thick fabric used for seats in transport across the world. It can sometimes feel almost like a carpet. And moquette is the French word for carpet! 😎

[@3506Dodge]

@@RogEdwardsTV It's not a word used in the US. That's why I didn't know.

[@RogEdwardsTV]

😀

[@Chauglington_Station]

I seem to be one of the few that don't have a problem with the Azuma seats. I often think people just like jumping on the bandwagon. I personally like them and feel they are good for posture. Class 700 seats are far worse

[@RogEdwardsTV]

Definitely not a band wagon for me - I had the backache afterwards to prove it! 😀 Haven’t been on a Class 700 yet. 🤔

[@emmarigby9839]

the standard seats are not the best BUT they are not as bad as the GWR version THERE TERRIBLE

[@RogEdwardsTV]

Thanks - haven’t tried the GWR trains yet! ☺️

[@jackwatsonepic626]

In first class do you get all your beverages and food for free ?

[@RogEdwardsTV]

Yes. You get one meal selection per trip and can ask for drinks and snacks every time they bring the trolley through the cabin (about once every hour or so).

[@jackwatsonepic626]

@@RogEdwardsTV thanks

[@Tavothelms2mt]

i really hate this type of locomotives the LNER azuma is not a cool train

[@RogEdwardsTV]

I guess they are going to be around for a good long while! ☺️

[@oliverzhao1005]

so bad , so slowly

[@RogEdwardsTV]

😓