How Customer Anger is Affecting You - The Hidden Impact on Employees

In this video, I'm diving deep into the science of anger and how it impacts us, especially in customer service environments. Ever wondered why certain situations make you freeze, fight, or want to run away?
It all comes down to a tiny part of your brain called the amygdala-your personal "risk officer" from prehistoric times!
I'll share a powerful, yet simple method called LOVE that will help you turn anger into an opportunity for connection and calm. Here's a sneak peek at what LOVE stands for:
L - Listen attentively with a calm and caring presence
O - Oxygen, because breathing is the key to controlling your stress
V - Valiant, be courageous and step into your role as a service warrior
E - Eager, approach each situation with eagerness and compassion
We want to teach you to be ready not for battle but to love your customers back to life. To create loyalty in those moments where the experience breaks.
You can join us online, or immerse yourself in the beautiful surroundings of Mauritius for an in-person experience this October.
Register here for the Masterclass in Superior Service Recovery 3-4 October Online and 16-17 October in Mauritius.
⚡Online: www.brandloveg...
⚡Mauritius: www.brandloveg...
More ways to connect:
Linkedin - / brandlovecxp
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Brandlove was established in 2012 as a customer-focused innovation consulting and training agency. This year we celebrate 10 years of putting the heart back into experiences, one interaction at a time.
BrandLove is not a wise-ass, tell-you-what-to-do consultancy, and neither are we a kiss-ass tell-you-what-you-want-to-hear agency. BrandLove is a partner, working with brands to connect the dots. We are facilitators of an authentic discovery process, to help organizations find and implement their experience essence, while creating a safe space for design-thinking, collaboration and innovation.
We provide our clients with very pragmatic actions to immediately start improving their customer experience. In addition to that we guide the long term strategy to achieve customer and employee experience objectives.
- CX Agency of the Year 2022 (Customer Centricity World Series Awards)
- Member of the Customer Experience Professional's Association (CXPA)