The Art Of Handling Angry Customers

Are you ready to instill a profound sense of pride and ownership within your customer experience (CX) and service teams? We are delighted to invite you to our upcoming mini workshop, "Ignite Brand Pride: Cultivating Ownership and Accountability in Service Teams." This 60-minute session is crafted to help you empower your customer experience (CX) and service professionals to consistently uphold and elevate your brand standards.
If you enjoyed watching this mini-workshop, make sure to join our Masterclass on 3 - 4 October!
Masterclass in Superior Customer Service Recovery - Handling Angry Customers with Confidence and Care
More information about the masterclass: www.brandloveg...
Thank you for joining us. We hope you found this session fulfilling. Stay tuned for our next monthly workshop, and for our friends in Mauritius, we look forward to our full-day Brand Warrior™ session in October. For more information or to bring the Brand Warrior program to your organization, contact us at [e-mail]. See you next month!
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Brandlove was established in 2012 as a customer-focused innovation consulting and training agency. This year we celebrate 10 years of putting the heart back into experiences, one interaction at a time.
BrandLove is not a wise-ass, tell-you-what-to-do consultancy, and neither are we a kiss-ass tell-you-what-you-want-to-hear agency. BrandLove is a partner, working with brands to connect the dots. We are facilitators of an authentic discovery process, to help organizations find and implement their experience essence, while creating a safe space for design-thinking, collaboration and innovation.
We provide our clients with very pragmatic actions to immediately start improving their customer experience. In addition to that we guide the long term strategy to achieve customer and employee experience objectives.
- CX Agency of the Year 2022 (Customer Centricity World Series Awards)
- Member of the Customer Experience Professional's Association (CXPA)