customer "now your telling me a different story?" Adrian "Yeah." love it
@Jack.Napier2 жыл бұрын
You love bullies?!
@GH-oy8mp2 жыл бұрын
@@Jack.Napier do i read that in a Joker voice? lol cos i did
@fame00952 жыл бұрын
😂
@georgmettmann5722 Жыл бұрын
@@Jack.Napier you like liars? what else can he tell him then a lie? he told him he fucked it up and was at least honest. he owed it and worked out a solution. what about that makes him a "bully"?
@amberflores18532 ай бұрын
@@fame0095kw2aakm8. L
@allenmichel25182 жыл бұрын
"he's a car salesman" probably knows every trick in the book. Adrian dealt with the situation like a mench.
@jakegutierrez23232 жыл бұрын
Nah a lot of car salesmen know better just gotta set em straight
@andrewchapman56595 ай бұрын
why does he trip cost 1000 dollars? Lol He used that number as leverage
@kosar1932 жыл бұрын
Adrian is a stand up guy. He has proven it many times in previous videos with customers. He admits when he is wrong, owns it and comes up with a solution to appease the customer.
@bigzabba17582 жыл бұрын
💯 💯
@yousajiveturkey12 жыл бұрын
Came here to mention the same thing. I don’t watch all the vids, but I’ve seen him squander a lot of these types of situations pretty professionally, while being stern on their position
@k.caruso7689 Жыл бұрын
Why argue at first? Just make it right.
@degenerateWA2 жыл бұрын
As a car salesman I wonder what he would have done if someone sent him a picture of a car for sale saying it was an R/T, GT, etc only to find that it was a base 2.0 liter model
@glorifiedng2 жыл бұрын
if the put down the VIN number for an R/T and then ended up being an SE. Yeah i bet you money that has happened and he had to do the same back up.. or lose money.. I seen at least 1 honest? mistake.. wrong Ref Number.. but if you look at the watch, between 9 and 12 o'clock you can definitely see a smooth bezel
@kierannotch3989 Жыл бұрын
Home run end ov conversation!👌
@derekstiles5801 Жыл бұрын
@@glorifiedngSeeing this 10 months later the real point is they don’t buy off pictures they buy off reference number. So obviously If the picture looks like what you say it is even remotely, they offer. Otherwise people would send all sorts of crap and hope you miss the picture.
@haydenbain3633 Жыл бұрын
Yeah bro if you send vin of a GT and send pics of a base mode with fake badges and then show up with that, they’re not honoring that 😂 they had room to break even and just hoped the guy would come back and spend more money…… the dude definitely knew what he was doing and more than he was trying to let on. Listen to the questions in the beginning and how he asked them about the watches he was getting. Dude knows what to look for 😂
@StephenCornelius2 жыл бұрын
Dude absolutely knew what he was doing. He was definitely trying to get more for that Wimbledon.
@nateshoots2 жыл бұрын
Facts
@jons232 жыл бұрын
Yep
@utubeisajoke2 жыл бұрын
He had box and papers he definitely knew what he was doing.
@Rusmiester Жыл бұрын
Guys put the wrong serial number and a photo that he hoped would pass... He then hoped that LB would honour it due to their approach to customer service. He ended up getting the deal just not the 1k extra he was chancing! Muppet!
@TNKDestroyer Жыл бұрын
To give the reference of a watch thats more and is the same model line but fluted his beyond just rare chance. He knows what he was doing hoping it would not get noticed till after the sale. The way he talks at the start and to think he had the box/papers and yet gives the wrong serial but it being one thats much more, the picture has a fluted glare on the bezel. He knows what he was doing and hats of to them going extra when they shouldn't have.
@glennbeadshaw7272 жыл бұрын
The customer was a shyster and you're lucky you caught him nobody needs customers like that..... by the way you're going to have to dismantle that F1 car and reassemble it inside the office
@BourbonInhibitions2 жыл бұрын
Idk if shyster is the right word. I can understand his frustration but two mistakes were made by both parties so he should have been more receptive to Adrian's new offer with the new information he learned.
@passedthemark2 жыл бұрын
@@BourbonInhibitions between his body language, attitude, and the fact that he’s a car salesman we can certainly conclude the guys a shyster.
@kingofdeath56002 жыл бұрын
No I think they planned on ripping down half the building to get the F1 car in🤦♂️
@OQO002 жыл бұрын
How can you say that when they didn't even look at the picture they guy sent for longer than 3 seconds to see if it was a fluted bezel?
@OQO002 жыл бұрын
@@passedthemark attitude? You're joking right? The guy drove 18 hours, probably spent $500 on gas, and then was given a lower offer because the buyer didn't bother to look at the picture for longer than 5 seconds. I think if that happened to you, you'd have some 'attitude'
@bryantso80752 жыл бұрын
When someone says I’m not like this, yea you are…
@ricksousa39322 жыл бұрын
Adrian the dude was probably on vacation heading to Jersey shore. I never did trust a used car dealer.
@kyleltk2 жыл бұрын
Funny how the buyer is comparing his job as a car salesman LOL.... everyone knows not to trust a car salesman. He definitely knew what he was doing sending the exact "wrong" reference number that matched the other bezel worth more.
@ItsOkLilFella2 жыл бұрын
I’m also in the car business and people misrepresent their vehicles on a regular basis to inflate the value of their trade when working a deal over the phone. When they arrive, of course their first go-to is that the dealer lied and misled them because all dealers are slimy and deceptive. This guy used that exact approach and unfortunately it worked.
@slammnlex Жыл бұрын
You guys also say you have this or that and when you get there, oh sorry we just sold it, let me show you something else.
@michaelf.2449 Жыл бұрын
@@slammnlex well that's completely fair though lying about what your selling versus telling someone you have something and then selling it isn't the same because you never put a deposit down on the purchase
@Thomas28772 жыл бұрын
I think that customer knew he was offered way more than his watch really cost and thats why he drove there. Thats the price of doing business. He even gave the wrong reference number i believe so ya he knew what he was doing.
@samuelburton55762 жыл бұрын
Yes I think so too. I wouldn't have given his ass shit.
@thereissomecoolstuff2 жыл бұрын
Dude was a scammer. Adios bro.
@jkid92442 жыл бұрын
I was thinking the same exact thing.
@nubbyrose872 жыл бұрын
Customer is a scammer.
@drax49012 жыл бұрын
But he sent pictures of the watch!!!! Not everyone will be knowledgeable with reference numbers. Adrian and the team fucked up on this one not the customer given that he even drove there. Seriously…..
@warhammerfaction2 жыл бұрын
If he sells cars, he should know that's like telling a dealer a mileage, then it shows up with 3k more miles than you were told
@miteshvaidya92482 жыл бұрын
Exactly
@JoeyJiggles2 жыл бұрын
But you showed a picture of the mileage as well. If I was Adrian, I would have ate the mistake. It’s on Luxury Bazaar to eat the mistake. THEY are the professionals. Shocked by this.
@jaimevillafranca26712 жыл бұрын
Looked very deliberately done 🤔
@crunch98762 жыл бұрын
@@JoeyJiggles he did eat the mistake
@JoeyJiggles2 жыл бұрын
@@crunch9876 eat it ALL. Not what he did here.
@wristwatchtrader71532 жыл бұрын
The problem with "appeasing" a customer like this is you incentivize them to do it in the future to someone else. He's probably pulled stunts like this his whole life, and he's used to people giving away concessions. And the worst part is he's probably patting himself on the back all the way home, thinking what a shrewd "negotiator" he is. At least you have this schmuck outed on KZbin for the whole world to see.
@lovethyANGELS2 жыл бұрын
lol
@OQO002 жыл бұрын
What are you talking about? This has to be the stupidest comment I've read all year. ALL THIS COULD HAVE BEEN AVOIDED IF THE BUYER LOOKED AT THE PICTURE FOR MORE THAN 3 SECONDS. I took one look at that picture and INSTANTLY saw it wasn't fluted. And this guy is supposedly a "professional"
@james60482 жыл бұрын
He knew he was getting more money than he should that's why he drove there.
@BourbonInhibitions2 жыл бұрын
So you think the guy drove 18 hours round trip with gas at $4.50 a gallon to try and make $1000?
@james60482 жыл бұрын
@@BourbonInhibitions maybe you know better than me
@lovethyANGELS2 жыл бұрын
@@BourbonInhibitions if he's getting above market for his watch he's not thinking about price of gas. showing his face has best odds of adrian honoring the deal. adrian even said so. he said if you're not here, this deal doesn't happen.
@passedthemark2 жыл бұрын
@@BourbonInhibitions hahaha bro… are you the dude in the video?? There’s three separate comments in here with you trying to defend this guy super hard.
@monkeypawism2 жыл бұрын
@@passedthemark If this was not live on youtube, Adrian would not make the deal. F that.
@LiterateDuck2 жыл бұрын
“I’m not like this” lmao the dude jumped into ~being like that~ immediately. Clown.
@kaygkiller2 жыл бұрын
The wrong reference and the picture. Dead set give away he knew what he was doing. Plus how he originally trying to move the cash his way to 5k from the original 4K it doesn’t add up. Adrian is a boss
@frankielaguardia6452 жыл бұрын
Adrian handled that perfectly. The guys fault for putting in the wrong watch
@kowzter2 жыл бұрын
Its a two sided mistake, Adrian did handle it perfect but you can’t trust an every day joe to be correct every time on the model #. A thorough look at that pic would have warranted a follow up question of is that bezel fluted or smooth because to me I can see most of the watch looking non fluted and a small portion looking fluted.
@frankielaguardia6452 жыл бұрын
@@kowzter it comes down to what you inquire about/or trading/selling. Exactly when Adrian looked at the phone first in the upstairs office. He goes this is not the watch I gave a price on. The guy knew he was trying to get alittle extra. Oh I don’t know serial numbers. U got the card with it written exactly in front of you.
@evanoneill6192 жыл бұрын
@@frankielaguardia645 it does (but on Adrian's end) he didn't notice the fact , that it's a smooth and not fluted bezel. That makes all the diffrence and he should've corrected the seller, but he didn't and made an offer.
@frankielaguardia6452 жыл бұрын
@@evanoneill619 it does all u had to say g. Say all u want after the fact. U can’t mess things up like that in an industry where all you deal with is serial numbers. Buddy seemed alittle sketch from the beginning. Oh I don’t know serial numbers. Like Adrian pointed out. And looked at him like he didn’t know what he was talking about. It’s on the card u owned for how long. Prob 5-10-15 yrs. Buddy knew the serial. Hopped right in the car when he got that offer and started driving
@evanoneill6192 жыл бұрын
@@frankielaguardia645 hu?
@John-vt3gt2 жыл бұрын
Adrian is the man, I never seen a alpha big dog size up to him before, until now, that man knew how to handle his business. Respect to all parties
@closer71 Жыл бұрын
Ha! Ha! Ha! Not really. He’s just a jack off. No class.
@ginge822 жыл бұрын
He was dodgy and I wouldn't want to do business with characters like him. Knew exactly what he was trying and hoped that you would back down.
@Lions7.62mm2 жыл бұрын
Marco pretending to be on the phone was fkn hilarious 🤣 Havent seen some scripted shit like that since I Love Lucy!
@jfoz7602 Жыл бұрын
Adrian. “Yeah.” That was brilliant 👌🤣
@Damc38082 жыл бұрын
He knew exactly what he did and I’d bet it was intentional. He said he’s in the car business so it’s like he said he had a Porsche and brought a Hyundai idk how anyone could make that mistake esp when he had the damn card in the box w the reference number
@christopherlee46482 жыл бұрын
How on earth did he get the wrong reference number?
@stevenlee43902 жыл бұрын
I dunno. To me, it doesn't sound at all likely that he intentionally gave the wrong reference number and then intentionally followed up with a "confusing" photo, in hopes that he'd get a higher quote for a fluted. I see how Adrian could've mistaken it for a fluted if he just glanced at it (based on the reflections), but no watch expert or even a mere enthusiast looking at the photo for longer than 2 seconds would actually mistake that photo for a fluted - it's clearly a domed bezel and the photo is pretty damn up close and clear. It sounds like mistakes were definitely made on both ends but I think Adrian ultimately did the right thing here.
@vanillapaste96712 жыл бұрын
Bad analogy with the Porsche and Hyundai lmao. Lexus and Toyota would’ve made more sense there.
@SubaruLove2 жыл бұрын
Claiming it's a 370Z and showing up in a 350Z.
@miteshvaidya92482 жыл бұрын
@@SubaruLove i think it’s more like having a car and claiming it has the sport package but it doesn’t
@mbmusicoficial2 жыл бұрын
Love how LB stresses buying inventory 15:46 , unlike competitors that are looking for any and all consignment opportunities
@robertdouglas93452 жыл бұрын
So many of the "watch channels" have quickly become quite boring, but I have to say that you guys keep it interesting! God Bless!
@devol38292 жыл бұрын
This dude had it all planned out. No shot this was a mistake, it was all premeditated and he didnt even make a good job hiding it. He was pressing a lot which doesnt matter to someone like Adrian, but quiet a few new employees would break under the pressure and would atleast award him about 1k just to get out of the situation. He knew what he was doing.
@sc25282 жыл бұрын
Agreed. Honestly a pretty low move
@BourbonInhibitions2 жыл бұрын
Speculation. Seemed much more like an honest mistake by both people.
@james60482 жыл бұрын
@@BourbonInhibitions have a day off
@OQO002 жыл бұрын
I mean, maybe take a look at the picture of the watch before you make an offer??? If you look at that picture for longer than 10 seconds you can tell it's not fluted at all. It's not like it was hidden in any way.
@sfqm10832 жыл бұрын
@@OQO00 any cursory glance of the watch, with the premeditated info that it was a flute bezel, would look like it was a flute bezel watch. Customer gave FALSE INFO, and only one candid photo of the watch in poor conditions. Are you telling me that tentative offers made virtually can’t be changed after physical inspection? Especially when the customer gave false info? You must be insane. Besides, try looking at hundreds of watches a day for your job and tell me that you would spend more than 2secs on a shit photo of a low tier Rolex.
@juliusrowe93742 жыл бұрын
Dope vlog everyone! Adrian, awesome customer service because that conversation could have went "south" great technique in keeping your composure. Can't wait to see the FI display car arrive.
@Superbudss2 жыл бұрын
You guys really brought it back, loving the shows!!
@Jimmy-yo7xy2 жыл бұрын
The best was , when the guy says to Adrian . Now your telling me a different story ...... YA 😆
@patrickobrien53672 жыл бұрын
Great video 📹 👍 👏 one of the best 👌 thanks again for your video and help 😀 👍
@cumulusvapes72 жыл бұрын
Just proves they will say ANYTHING to get you in the door
@BooooClips2 жыл бұрын
Funny seeing two salesmen duke it out
@mariosofurioso95912 жыл бұрын
I like when a car salesman saying..."i'm not like this"
@AKhan.282 жыл бұрын
We need more Adrian content, he's the best
@pardus8panthera52 жыл бұрын
I bet that bet that Singapore deal was with an Indonesian...That is the way they go, yet when they are buying, they can be solid gold! Thanks for a great channel!
@jasontuck56192 жыл бұрын
Well done Adrian re that customer, because of those ethics ,you will have a larger customer base following guaranteed.
@frankielaguardia6452 жыл бұрын
Yessir made my day 100x better.
@brendanmaguire41342 жыл бұрын
Yous need a TT bike sitting next to it . Maybe a JOEY DUNLOP bike. Both icons wore yellow helmets and considered legends in each sport. ✌from Belfast ✌🏍🏍🏍🇮🇪
@pardus8panthera52 жыл бұрын
Adrian, well handled. Difficult situation that you never lost control over & still ended up saving his face.
@1Nevergone2 жыл бұрын
Customer is definitely not always right, that's old school thinking that's outdated.
@jf68532 жыл бұрын
Love it that Marco puts his mobile phone down on the table like it’s an old school desk phone telephone 🤣👍
@mikefry57042 жыл бұрын
You were too good to him wrong reference number I don’t know about references numbers BS great vlog great watches. Enjoy PS great move with Marco bye the way he is one of the nicest people out there. Enjoy
@djjorge872 жыл бұрын
Good job Adrian. You both. You and the gentlenmam hendled it very well. I commend both of you.
@MngrFlotschi2 жыл бұрын
There is Marc Gebauer on his shirt! Love to see that you are dealing with this guy from germany - greetings from vienna
@LUCIFER-wr8xj2 жыл бұрын
Love you All from San Antonio Texas Content as always AMAZING can’t wait for the next video blessings to you all as well !!!
@djrolln2 жыл бұрын
That sales man is a con artist. He knew wtf he was doing.
@Grek15742 жыл бұрын
13:17 it’s just me or we all heard Nico cursing all the way from Belfast?)
@MrDilly-NA2 жыл бұрын
Might be the best episode yet! last few minutes had me rolling.
@danvozenilek62912 жыл бұрын
Watching a shyster who still says "ax" and "fustrate" get shut down and fail made my morning. Thank you.
@maithuinas2 жыл бұрын
Well Done Adrain, you handled that client very well in the face of aggression. Make it about them !!!!
@3mjay5772 жыл бұрын
This was the wicked unboxing they did. Simply stunning
@golfgod62432 жыл бұрын
That new kid is annoying af. I don’t even work there and I’m already tired of him
@erion52982 жыл бұрын
So happy that you are involving F1 into the channel and shop :D
@KevLetsGo2 жыл бұрын
Adrian customer service is one reason why I love this channel! I’ll be getting my first Rolex from you guys very soon mark my words.
@saljablo27672 жыл бұрын
What happened here isn’t customer service. You should treat your loyal and truthful customers like gold. Scammers and liars like this dude should be shown the door
@marcrichmond38482 жыл бұрын
My new favourite show ! you guys are all awesome. Such a great bond and working atmosphere !
@adamsweder8732 Жыл бұрын
I have never contemplated a career change ever in my life........ until I've started watching these videos
@Jack-S40972 жыл бұрын
Excellent deal given to your client. You went above and beyond for him and hopefully he knows how lucky he was
@harrypalms12 жыл бұрын
I'm glad I watched the whole video. Was about to form a shiat opinion about this guy at the office. Then he showed true professionalism and made it right. Good job
@DefinitelyNotKeyserSoze2 жыл бұрын
the way you handled that miscommunication in the beginning is note worthy! I plan on buying a watch from you guys just because of your customer service. Long time fan, love the vids !
@SubaruLove2 жыл бұрын
He should understand. If someone did the same thing with a car, he'd back out the deal. It wasn't what was claimed to be.
@saljablo27672 жыл бұрын
This.
@SkateSoup2 жыл бұрын
"Hold on a second sir" as soon as he drops that "sir" you know shit is about to jump off.
@MistaiRek072 жыл бұрын
shoutout to whoever put pictures of the watches they are talking about so that a newbie like me can actually visualize them!!!
@AvgJoeWatchReviews2 жыл бұрын
Dedicate an entire video on how in the world you’re going to get that F1 car inside. Once you have it, I’m coming over to see it. Have seen you all in a bit.
@brandonporkka11262 жыл бұрын
Looks like an amazing place to work. God bless and keep going!!!
@suitcafe2 жыл бұрын
Great to be buyers in this market. You make money when you buy, as my grandfather always said. Cash is king here.
@libertyv54262 жыл бұрын
I've seen every Luxury Bazaar YT vid ever! Love you guys!!!!
@thug7ife12 жыл бұрын
Absolute brilliant episode guys thank you really enjoyed it ⌚⌚⌚⌚
@Scott-jf1nh2 жыл бұрын
That Wimbledon bezel photo was done on purpose. No way it was “just a coincidence” that fluted bezel illusion shows up by accident. Scammy scamington. Adrian was super nice to put up with it.
@balerionthedread46932 жыл бұрын
Echo others who want to see the process.of getting the car into the building! Though personally I'd put it on the ceiling in the lobby/reception area. Everyone on the second floor can see it as they walk around there, and visitors and clients will see it as one of the first things they see.
@AJ-bi6ns2 жыл бұрын
03:10, always introduce yourself to the spouse as well :)
@davidskold38092 жыл бұрын
100%
@miloshlaz2 жыл бұрын
She didn't even seem like she w as making an attempt, but I do agree in terms of courtesy
@adriantaskin2 жыл бұрын
Your right. Was mentally a bit occupied at the moment. It was certainly out of character. I know better than that
@ivanmejia68432 жыл бұрын
Indeed. Not even a handshake was necessary, at least a verbal "Hi" would suffice.
@davidskold38092 жыл бұрын
@@adriantaskin We know that amigo, you are a good stand up guy 👍⭐️
@wd85572 жыл бұрын
Remove some outside windows and crane it up, take out a office wall roll the car in. Put every thing back together. Did this with a 1500 ton chiller once 16 stories up.
@BAF6052 жыл бұрын
No mistakes made when Pugsley's on the case. That's why an expert like him was brought into the family.
@Giniw929 Жыл бұрын
Wow Adrian kudos big dog. Your people skills are top tier for sure!!!
@tanneguyrygaards93142 жыл бұрын
The F1 car from Ferrari from 2006 wasn't driven by anyone. It's a wind tunnel car, so it was never driven by Schumacher or any driver. Still cool though
@andyvankerkhove69022 жыл бұрын
The best ones never loose... but ones the supply will exceeds the demand.... the watchmarket is the top of the luxury goods pyramide ... those big players selling lots of top pieces... is the beginning... all my respect, from Spain
@roooooin Жыл бұрын
Dude knew what he was doing here. No doubt in my mind.
@vicente142 жыл бұрын
That guys guilt trip was very interesting to watch
@MrAumbra2 жыл бұрын
I seriously don’t understand how this is not a series on Netflix.
@eddiebesic3345 Жыл бұрын
Producers funny as hell for putting kyles name before he admits she’s calling him wrong 😂
@TheBossEntrepreneur2 жыл бұрын
25:48 - haha he is so pissed...he wants to say way more! That little sound he make hahaha
@jiro80832 жыл бұрын
Much respect for Adrian.
@dylancraig-darroch1802 жыл бұрын
Loved the interaction with the first customer great content ! Adrian handled it ace
@stalone992 жыл бұрын
You guys need to set up your office like big brother....cameras everywhere and let the ratings soar 😆
@Zazzri2 жыл бұрын
Fantastic video love it! Chelsea as head of video I beg you, 30 minutes a week isn’t enough, more more more grey market!
@ymerejpwns2 жыл бұрын
Liked, commenting and already subscribed.
@mad_cow94862 жыл бұрын
“Get the fu*k outta here” 😂
@izamizam29262 жыл бұрын
Lots of love from singapore
@dannysimenauer57452 жыл бұрын
Kudos to my main man Adrian at 22:04 for sticking to a "deal is a deal". Adrian did everything right and signed a contract only for the guy to get greedy and back out. It was also refreshing to hear that the guy lost $150,000 with the market going down.
@JohnCrispin-vt6qu11 ай бұрын
Loosing a 150,000 doesn't sound refreshing for anyone right now with how the economy is and I wonder what his real reason for backing out of the deal was..
@RosieLLC2 жыл бұрын
Great content boss man
@satoshione81452 жыл бұрын
Good Epsiode 👌🏽
@p.j.floridavibes8643 Жыл бұрын
Big salute from Orlando
@scottallan33272 жыл бұрын
I love that Anna is hip enough to do a cool hand shake, that was beautiful.
@skally702 жыл бұрын
Congrats on the acquisition. That's very cool!
@cameronduncan60082 жыл бұрын
Love the content
@lsamobilevaletingservices74282 жыл бұрын
Yes Anna that's a great idea!! Air horn the shit out of that office.
@TheTownWatch2 жыл бұрын
Great episode! Congrats on the F1 car! Excited to see it arrive and how you’ll get it into the building! 😄
@thefirstdutchguy2 жыл бұрын
we all make mistakes but it takes a real man to admit it.👏
@sleepy10172 жыл бұрын
Sleaziest car salesman 😂😂
@neli5p2 жыл бұрын
Those package watches .... all STUNNING!!!!!
@JC-bj1xb2 жыл бұрын
Solid business from Adrian. Mistakes were made on both sides. Cooled the situation and kept a customer who will be coming back. That's how it's done
@tbd16132 жыл бұрын
Dealing with Adrian is like dealing with a hemorrhoid. Buys a watch that "nobody wants" and turns around and tells the next guy "its a rare piece." Joker.