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Need support? We got your back. We understand the tuning process isn't always smooth, but we have an efficient support ticket system built to help get your questions answered.
Hear from Eddie about how our support ticket system works and how to gather the three main (and very important) files our support team needs to help you best-info log, Debug.dat, and License.dat.
Need to send our support team a ticket?: bit.ly/3btRx6T
Other support resources 👉
VCM Suite Help Center: bit.ly/3O3TB2U
VCM Scanner Help Center: bit.ly/3IElA8g
VCM Editor Help Center: bit.ly/3uQdAv9
HP Tuners Forum: bit.ly/3SnJskQ
Helpful Articles: bit.ly/3PTPqbv
Contents:
0:00 Support Basics
0:24 Support Ticket System
1:17 How to submit a ticket.
2:29 After you submit a ticket.
2:51 Files explained.
3:04 What is an Info log?
3:17 What is the License.dat file?
3:33 What is a Debug.dat file?
3:56 How to gather an info log
4:25 How to gather License.dat and Debug.dat files.
Check out HP Tuners 👉
Purchase Universal Credits here: bit.ly/3x42g0q
Explore our supported vehicles: bit.ly/3po6Hym
Check out the NEW MPIV3 interface: bit.ly/3yA4bch
Download the latest version of VCM Suite here: bit.ly/3srnBOG
Check out our ECM/PCM/TCM services: bit.ly/3BBLDLB
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