How do I deal with challenging customers as a CSM??

How can customer success managers enhance customer retention? In this enlightening episode, Alon Ahronberg, AVP of Customer Success at Cheq, shares invaluable insights on navigating common yet challenging customer scenarios!
🔑 Highlights Include:
- Strategies for scaling CS teams from 5 to 30 members.
- Tech stack recommendations for managing long-tail segments.
- Creative solutions for common customer challenges.
- The power of peer influence in customer webinars for boosting product adoption.
🌟 Whether you're an aspiring customer success manager or looking to refine your customer retention strategies, this episode is packed with actionable insights and success stories from the front lines of CS.
#CustomerSuccessManager #ProductAdoption #CustomerRetention #SaaSInnovation
🔔 Subscribe for more insights on driving success in the tech industry through innovative customer success strategies. Share your thoughts and experiences in the comments below!
TIME STAMPS
00:00 The High-Tech Class
03:17 Scaling With Vitally
05:11 Data-Driven Success
06:36 Thinking Outside the Box
10:41 Customers Who Don’t Prioritize Your Product
14:49 Be Proactive!
16:55 Where CSMs Should Be
17:56 Dealing with Misaligned Expectations
20:57 Importance of EBRs
22:34 Customers Who Don’t See the Value
25:52 The Power of Webinars & Peer Influence
ABOUT OUR GUEST
Alon, a seasoned Customer Success Leader with over 15 years of experience, excels in building and scaling CS teams at B2B SaaS companies. Currently, he leads the Customer Success Mentorship program at SixFigures and is the Senior Customer Director at CHEQ, managing international teams and CS Ops. His dedication to delivering customer value shines through as he expertly navigates complex scenarios.
🔗 You may connect with Alon via LinkedIn: / alon-ahronberg
ABOUT OUR HOST
Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.
Follow Irit on LinkedIn:
/ eizips
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Additional Resources:
📑 Read: CSM Proactivity Assessment
www.csmpractice.com/proactivi...
🎥 Watch: What CSMs Should Know About Their Customers
• What CSMs Should Know ...
⏬ Download: Customer Success Technology Stack
www.csmpractice.com/customer-...
SixFigures High-Tech Class: www.sixfigures-cs.io/en
Vitally: www.vitally.io/
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. www.csmpractice.com/resources
2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. www.csmpractice.com/newslette...
3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. www.csmpractice.com/cs-consul...
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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:
📌 Listen to our Podcast
www.csmpractice.com/podcast
📌READ our Customer Success BLOGS:
csmpractice.com/blog

[@CSMPractice]

What’s your most challenging customer scenario? Share below!

[@cloudtraining4391]

Really love your work... Keep going..

[@CSMPractice]

Thank you so much 😊