How do I reset my AWS root user account MFA device?

[@gjayanthi1485]

Helpful video , Thank You

[@aparajitabhowmik4353]

recently I added MFA to my root user in one machine-1 . now while trying to access from another machine-2 its throwing error as root user not exist where as I can easily access in machine-1 with same root user. Is MFA machine specific?

[@awssupport]

Sorry to hear this. 😔 Our Support team will be able to provide additional guidance on this one. If you haven't already, please reach out to them, here: go.aws/contact-mfa. 💻 In the meantime, check out this re:Post article which has MFA troubleshooting steps: go.aws/3W658pm. ⚒️ ^KS

[@ankitraghuvanshi7384]

I am also facing the same issue with the MFA , not getting any call on my mobile number, I have tried multiple time, even i have raised service request multiple time , but I have not received any response.

[@awssupport]

Sorry for any concern. We have this contact form available that may help, no login needed: go.aws/contact-mfa. 📋 Choose "I'm still having problems and would like to contact AWS Support" and fill out the form to the best of your ability. ✍️ ^SA

[@productsunboxing6255]

hi i am facing a problem when i click on call now button to reset my account MFA it give me the error try again phone number couldn't complete

[@awssupport]

Sorry to hear this! Please reach out to the AWS Account support team, in order to review this issue with you: go.aws/contact-mfa. ^ES

[@donaldprogrammeur]

@@awssupport Hi thanks for the tutorial. i'm facing the same issue i'm not receiving any call and i can't contact the support team because i need to login before contact them i'm inside a close circle. pls what can i do?

[@awssupport]

I’m sorry for the trouble you’re experiencing. You’re welcome to contact our Support team by following this page, here (no login required): go.aws/account-support. ^RZ

[@donaldprogrammeur]

@@awssupport Ok thanks

[@lolitaad19]

Same problem... My old number doesn't exist.. I cannot update my phone number

[@Eric-w5o5x]

i need urgent help my account is hacked

[@awssupport]

Apologies for the concern.c This guide provides troubleshooting steps you may find helpful: go.aws/4aOFF9V. If you're able to sign in, create a support case via this link for assistance: go.aws/support-center. If you can't sign in, you can still create a case via this form: go.aws/account-support. 💻 ^MO

[@itaybeyder9701]

but i forgot my root password........