How is AI reshaping support roles and the customer support industry?

In this episode, I had the pleasure of sitting down with Krishna Raj Raja, the CEO of SupportLogic, a true pioneer in the realm of AI-driven customer support. What makes Krishna's journey so captivating is his evolution from an operating system engineer to the visionary founder of SupportLogic. His story revolves around the remarkable transformation of support operations, shifting the focus from being a mere cost center to a dynamic revenue-generating hub.
We dived into the fascinating capabilities of SupportLogic, particularly its knack for predicting and averting support ticket escalations by meticulously analyzing the data within these tickets, identifying emerging trends, and proactively addressing issues. Krishna also shared valuable insights drawn from an impressive list of clients, which includes heavyweights like Salesforce and Gainsight.
If you're curious about the future of customer support and the vast untapped potential of AI, you won't want to miss this enlightening discussion. Join us as we take a deep dive into the world of SupportLogic and the transformative power of AI in customer care.
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