How IVR Payments Boost Efficiency & Reduce Costs | Real-World Example

Handling payments over the phone is time-consuming, unpredictable, and costly-especially for hospitals and organizations receiving hundreds or thousands of payment calls per month.
In this video, Barnard Crespi and Jonathan Reick discuss how IVR Payments can transform the payment process by:
Freeing up staff resources to focus on higher-priority tasks
Allowing 24/7 payment access by phone, reducing missed opportunities
Minimizing outbound collections and improving cash flow
Preventing call overload-avoiding the chaos of Monday morning voicemail piles
Real Example: One organization sent automated payment reminders on a Friday and returned to 250 voicemails from customers wanting to pay! With IVR, those payments could have been instantly processed-no staff needed.
Want to improve efficiency and customer experience while cutting costs? Watch now!
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