How to Answer Behavioral Interview Questions | With Sample Answers

[@ReaNinja]

⭐ Ready to go from broke and unemployed to becoming a confident and employed BPO pro? Learn the step by step frameworks and formula to ace your interviews and mock calls. Check out the Get Hired Mini Online Course here: bit.ly/tca-get-hired-mini

[@axelarjun5111]

sorry to be off topic but does anyone know of a method to get back into an instagram account?? I was dumb lost the account password. I would love any tricks you can offer me.

[@Kenken-eb5qg]

After my initial interview, my interviewer actually taught me this technique to help me prepare for the final interview. But you just made me understand this even deeply. Thank you very much!

[@ReaNinja]

wow happy to know that. ❤

[@rachelannelee3823]

Hi I just want to thank you. napaka helpful ng videos mo. 2018 nag apply ako sa mga bpo companies and kahit isa di ako nakapasa. this year i tried again. But nag google ako and youtube nakita ko videos mo. Inaral ko and inintindi ko. Guess what? 3 bpo companies hired ako. ngayo. problem ko sino pipiliin ko. hehe i dont have any bpo experience kaya sobrang thankful ko sayo. dahil sa videos mo naging confident ako. nakakuha ako ng tips and ano yung mga bagay na hindi dapat gawin. Godbless you and Hopefully makatulong pa to sa mga viewers mo. xoxo ❤️

[@ReaNinja]

Hi Rachel! Congrats on getting hired. Your message means a lot to me. I'm very glad to know that I've helped you in some ways. Wish you the best in your career and whichever company you finally choose, for sure, it's gonna be a meaningful experience. ❤🙏🤗

[@redditartc6386]

Pano ba yun? 3 ang gusto ihire kaa? Sa final interview ang j.o dba

[@rehamadomay7899]

the best part is I don't just learn about behavioral interview but your grammars and proper sentences. 💓

[@kyahmonching2510]

HI Ms Rhea i aldready had passed my Behavioral and Verstant this Morning In Concentrix! I've made it after i watched your videos, and this is absolutely perfect and a big help!! More videos and Blessings to share pls!! Godblessyou! 💕❤️

[@ReaNinja]

Wow, congrats Raymond 🙏🏼🙏🏼

[@Empath1111-io2ql]

because of this, I realized I am really subjective when it comes to my teachers or the ones I listen to. I have worked in the call center industry for 2 yrs already and I am now looking for another job. As for my career plans, this will be my last job in this industry I will change to another corporate job. So I hope I can get just one job in this industry prior to transitioning career. I appreciate you and all those who shared insights into bpo thru KZbin. Honestly what I am looking for now is a part-time call agent and a part-time as general VA. I studied BS Chemistry back in college but I was not able to graduate due to health issues and financial issues, and spiritual reasons. I really like working in the laboratory more than in the computer but I guess the spiritual reason why I was not able to be on that path is that I needed to know myself more so I can serve God more. But I really appreciate the bpo culture esp. the support system, although some companies did not have that. my advice to those who are applying to bpo is to actually look and apply for a company with good culture. i can still work in the laboratory in the future, I am still a licensed Chemical technician, but for now, I don't want to get exposed to chemicals, I have some professors who have fertility issues and so as much as possible I want to have kids first before going back to that path.

[@ReaNinja]

Thanks for sharing! I wish you all the best in your career and hope you can find the best one for you right now. 💖🙏

[@raviadagatla7103]

The STAR 🌟 Format technique really works. Wow! What a learning!

[@ReaNinja]

Glad you liked it!

[@touahriabdessamad3125]

Tomorrow is my interview, and I really get nervous. I really hope to succeed it.

[@elmerwowop7983]

same

[@markangelobelarmino164]

kamusta

[@el8243]

Same

[@donnadomingo5010]

I love this portion. It made me review what I learned before which I forgot to apply in the long run. This time I will always remind myself to stay on track. God Bless.😁

[@charizzesandiego]

Thank you for your tips! I'm Hired todayyyy 😊

[@ReaNinja]

Congrats Charrise! ❤

[@Better_Call_Bulba-Saur]

I love that last sample!

[@marginereyes3083]

Hi, I have a question. How can I answer: Describe a situation when you had to deal with demands from unreasonable customers and Describe a situation when you have to calm down a very angry customer if I haven't worked in a call center before and if this is my first time applying for a job as well. Thank you so much for your videos 😊

[@marginereyes3083]

@@reignloren3911 yes, right now I'm working in a call center :3

[@byunpark405]

what is your answer of that question?

[@mhayannacala714]

What's your answer?

[@ThaKingzsouljahPR777]

Hey Call Center Ninja! I just want to shout out and thank you for your awesome videos and good news! That Call Center job that I was applying for this past month, I finally got that job all thanks to your videos! Thank you so much!

[@ReaNinja]

Wow congrats! So happy for you ❤ Glad my videos helped you. 🙏

[@ThaKingzsouljahPR777]

Call Center Ninja you're totally welcome!

[@ReaNinja]

Thank you!!

[@katoto125]

Thank you for the advices.. It's my first time applying and getting my first bpo interview and im a bit nervous.

[@mikkailnandang3820]

Just got hired on the spot! Thank you for the tips. This will be my first time in BPO Industry

[@ReaNinja]

Congrats ♥️

[@markbroqueza1537]

congrats sana ako din assestment ko bukas 🥰🥰🥰🙏🙏😇😇😇

[@joymaepetalioastrologo5785]

I'll have my behavioral interview today 😍 new subscriber here 👋

[@marineltuazon9585]

This is really helpful!

[@jean6414]

I just got a text message for the behavioral interview and I have no idea what it is. This is the first time that im trying to apply in a call center company. After I watched your video, at least I have an idea how to answer the questions. Whoo! I hope I can make it.

[@jean6414]

I passed the behavioral interview. Thankyou!

[@eid4021]

Really love your accent 😍 Thanks for this, Rea Ninja. I love watching your videos. I'm one of your avid facebook followers. However, a new subscriber here in YT 😊 God bless you always! 💗

[@ReaNinja]

Thanks so much, Ella ❤🤗

[@angeljeon6993]

During my part time job. I commit a mistake but it has a good result in the end. Is it fine to tell the interviewer? Can I tell bad experiences with good result?

[@honoratski]

Ff

[@arizonabrandy]

Hi rea i watched your video 8 months ago about nesting and now im watching this because im up for promotion as a trainer and ill be interviewed tomorrow 😭. Wish me luck!

[@ReaNinja]

Woww congrats ❤️❤️

[@madelastrera7717]

Got my JO today... 😊🙏 thanks a lot ms Rea for your videos.. Newbie here ‘ 😊😊

[@brbtch3615]

Pag poba tinanong ka nung interviewer bawal poba mag hmmmm or ahmmm kapag sasagot?

[@ReaNinja]

Di naman bawal. Pero kapag napuno ng ahhms and uhmms yung sagot mo, it has a negative impact din.

[@brbtch3615]

Thank you poooo

[@RMD1313]

i want to apply in bpo company, but im think im nervous, i hope this video is helpful. thankyou

[@janscenttuyac5845]

I love it ! Noted copy paste madam ! ❤❤❤

[@tastemania8327]

Thank you so much, I really love youre advice 💘 and your very sweet

[@mackybumanlag8037]

Thank you Ms 😭😭😭😭it helps me a lot 💚💚

[@shermainealarma2848]

How will I answer behavioral questions for “What is your greatest success and failure?” Hehe.

[@ReaNinja]

It's there on the video. 😊 Though it's not really totally behavioral, you can choose to answer it using star method.

[@arjaytraquena5316]

Have you tried to apply as VA/freelancer? I find this video very helpful. Thank you.

[@ReaNinja]

Yes

[@aprilmori1056]

u're such an angel.😊 thanks for the tips🤗

[@malouranez512]

Good day mam..I always keep watching you I like the way you talked and how to pronounces.. the reason I always watch you because I can learn how to speak properly, to be prankly I don't even finish my school but I have a lot's work experience. i would like to try to work in call center or bpo Ma'm, do you think I have a change to work in call center I want to learn and get more experience from this job

[@archiemiranda3415]

Hi Rea, i need your advice please. How to anwer this question. What made you decide or what is the reason why you wanna work as CSR in BPO instead of continuing your career in accounting? Im 34. Worked in accounting field for 9yrs. Please help. Tia

[@jarrod4115]

Would they ask the third question even if you dont have any experiences? If yes then what do i answer

[@ejej1491]

Hi miss rea can you make a call simulation tips and examples because last time I failed on passing it😐

[@ReaNinja]

I already have some. Check out the home page for the mock call playlist ❤

[@ashlypatropes412]

I have been watching this video of yours every time I will be scheduled for an interview. Tonight, I will have my second round of interview for a Senior Quality Analyst post that I applied for and the recruiter during my initial interview gave me a suggestion to make sure to use the STAR format during the interview. Being an avid watcher of your videos, I immediately remember this video in which you featured the said format. I know its been playing inside my brain but there’s no harm in reviewing this every now and then. Wish me luck for later. I hope to ace the interview till the employer choose me to be the one ❤️❤️❤️❤️. Also, I watched your versant videos and got my first versant last night which I did pass 🙂🙂. Thanks a lot. God Bless you for making these useful contents. Keep it coming 👌🏻😘.

[@ReaNinja]

Wow so happy for your success so far Ashly. Glad to know my videos helped you. All the best with your interview. ❤️❤️

[@ashlypatropes412]

@@ReaNinja Hehe you’re most welcome po. Promise whatever the results, I’ll make an update here ❤️❤️

[@ashlypatropes412]

@@ReaNinja Hi Ms. Rea 🙂❤️. As promised, I made this reply to update 😅. I got the Senior QA post ❤️❤️😉. I really thank you for this vid. The behavioral questions were asked to during the Final Interview. And although I’m familiar to STAR format already, watching you how to strategize it made me improved a lot when I answered it. So I’m really grateful. I’ll surely recommend your vids whenever I will encounter someone applying in the future 🙂🙂. All the best po 😘😘

[@amimangaran3460]

Same with Prof Heather Austin

[@sherwinpaulmagnaye6074]

Hello mam. How did u know f theyre asking u behavioral or situational question?

[@ReaNinja]

Behavioral usually starts with "Tell me about a time when.." or anything about an experience. Or "what will you do.." (Situational)

[@yohr6950]

ms rhea pwede po ba humingi ng mga keywords for additional vocabs often used sa conversation between agents and customers. salamat po

[@ReaNinja]

I will try to make a video about that. :)

[@yohr6950]

@@ReaNinja thanks

[@bevszone412]

I've just subscribed 😁Thanks for the helpful tips🙂🙂

[@Wochiww]

Thank you so much for these advices ☺ I would just like to ask if is it fine to pause for awhile to think for an answer if ever they would ask some questions that i haven't prepared?

[@ReaNinja]

Yes it's okay 😊😊

[@albertlaman5829]

Pag nakapasa kaba sa initial and behavioral interview, may final interview pa ba?

[@susand.m7714]

Happy to be here....hi mis rea , i have a question ....i've been working in bpo wid a good performance and no issue about my ATR, what my problem is my status is awol, how can i explain this to my next job interview ? I hope u can help me to give me some tips and thank you so much!

[@ReaNinja]

You may want to check this out: kzbin.info/www/bejne/pIndn3ilZs9lb8k

[@marshallmatter84]

maam, berlits ko po bukas ... any advice ....?

[@josephramos980]

Hi miss rea i have concern what if you didn't experienced any of those questions for behavioral or situational interview how do you deal with it? Are we advisable to pretend and say that we just experienced those occurrences even if not? The interviewer might notice that were just fabricate our answer and not up front or uncertain to what we had answered.

[@ReaNinja]

I don't recommend making up stories because it will only set you up for more questions that you may not be able to answer. Just be honest and say something else - an alternative or another situation that's related.

[@johnfordcoley5228]

it really helps, thanks

[@lgsunga2727]

how can i pass berlitz exam?

[@thimothylote1815]

Good day ma'am, Had this situation before got sick and I really needed to stop from working. While having my 30 days render in my work but failed to finish it. Cause I can't perform my work well I don't want to be a burden to them. But my supervisor asked me if I can still be able to go on with it but I refused then I Got dismissed. I hope you can give me some advice really appreciate it

[@rachelaube320]

Hi , i failed today's interview , Because she said that my thoughts are inconsistent and my grammars need to improve 😪

[@mightymeaty8962]

1st round of interview pa lang po ba?

[@kr4692]

after passing behavioral interview, what's next?

[@rhomzkietfttv5571]

Hello Ma'am, pag behaviorial interview ba isang tambak ba ang itatanong sayo or isa lang dyan sa mga nabanggit mo? Thank you

[@ReaNinja]

Depende kasi. Pwedeng 1-2 na halo with other questions. Pwede rin isahan na 5 or more.

[@rhomzkietfttv5571]

@@ReaNinja Ah ok Ma'am. Salamat

[@gerongomez2301]

Thank you soooo much. Bacause of this video. I got the post. I'M A LEARNING Speacialist na!!! I hope you guys can do it too!

[@ReaNinja]

Wow congrats ❤️😊

[@shrivlogs1902]

Now within 15mins I have phone interview..pl pray for me ..I'm really scared

[@JoseHernandez-oj8sq]

did you pass?

[@louycoalouycoa79]

Any tips "How to pass the computer exam/ grammar exam"

[@ReaNinja]

Yes, just brush up your basic grammar knowledge. Check out Google for the grammar rules. Then search for basic computer navigation and shortcuts also. Practice typing test online. 🙂

[@louycoalouycoa79]

Okay thanks po.

[@marcialayalde5843]

That's it, Bye! Me: 😲 Hahahaha labyu Ms. Rea ♥️

[@ReaNinja]

❤️❤️

[@brdcvlogs4606]

Im so nervous Im not fluent on English and Later is my Interview on TP

[@ocramnamyegoob4836]

Did you pass?

[@brdcvlogs4606]

@@ocramnamyegoob4836 I did not pass

[@ocramnamyegoob4836]

@@brdcvlogs4606 why not

[@emerson-russelvillanueva3615]

What is the title of your backrounf sound mam?

[@ReaNinja]

I think it's in the description of the video 😊

[@ronfamilara371]

Great video. Hope we can collab someday. I can really learn from you.

[@kuamacky9021]

What is the importance of an accent ? Thank you.

[@iskorpyoboy]

Not necessary, it should be neutral.

[@anthonypauladdun8570]

Hi..Can you give me sitiational Questions and Answers for Grocery Clerk Position... I have an interview tomorrow...thanks a lot & Godbless...

[@shirlyvillanueva9854]

Hello, new subscriber here and i was so thankful when i started to watch your videos about Q&A about CC interviews. Actually i am planning to apply for a call center so i made a research and then you....🙄🙄😂 It helps me anyway and i become more interested in CC it feels os interesting and challenging😊😊

[@markyuribrugada5180]

hi maam..paano po ba sasagutin yan star format kung first timer ka po ..wala pa experience??

[@ReaNinja]

Use you experiences in school or daily interactions with people

[@zoreladreanrivera9822]

hi! I'm just wondering if is it still possible to use the star format even if the questions aren't behavioral or situational

[@ReaNinja]

Sure, if you just want a guide on answering and if it makes sense to answer that way, there's no hard rule. 😊

[@zoreladreanrivera9822]

@@ReaNinja Hi! great news, I just got hired thanks to your tutorials/ lessons. J.O. na ko ugma sa TP ITpark :D

[@ReaNinja]

@@zoreladreanrivera9822 Congrats!! Happy for you! ❤

[@TheArtlaurence]

Call center ninja. Hello. I have 2years of experience from my current company but now I'm planning on applying on a different company. To be honest I'm still afraid with interviews. What is you best advice for me? Pls thank you!

[@ReaNinja]

Preparation is the key - which I think you're already doing coz you are watching this video. 😊

[@angeleyesxo]

Art Laurence Tolentino yeah did you get the job

[@hyacinthros]

Pwede po kaya mag tagalog pag behavioral interview po or taglish? First time ko po kasing mag aapply for job 😁

[@ReaNinja]

English po :)

[@neyneyvlog1538]

Hello new subscriber here 😁

[@ReaNinja]

Thanks Rodney! 🙏

[@hellostranger2709]

Nakapasa ako sa Versant pero sa Behavioral Assessment hindi kasi napakababa nung Positive Attitude ko HAHAHAH

[@chismosakabhie3289]

Do you need to be physically fit para maka pasok sa call center?

[@ReaNinja]

Physical fitness has a lot of levels. You will have a medical exam to prove that you're fit to work.

[@winterandchaos]

I came here just after I finished my final interview to check if I did something right in that interview. And I guess I did it. I'm just waiting for the results of my interview. Wish me luck!

[@ReaNinja]

All the best❤️

[@jordanfilen9995]

Good morning. I have a question if u pass the 1st interview and u are going to behavioral interview theres passibilities that u can failed again

[@tasdingo88]

Usually Behavioral questions will be conducted by hiring managers on the final interview to gauge if you're the right person for the job. Initial interview will be conducted by HR personnel and will only asked basic info such as qualifications, salary and some out of the box questions to test your comm skills.

[@ReaNinja]

@Jordan, yes it's possible

[@frugalchic545]

Ma'am ask ko lang po, ininterview po kasi ako nung isang araw, then kahapon nakatanggap ako ng gift check worth of 1,000 php. Meaning po ba nun hired na ko?

[@ReaNinja]

Most likely, "freebie" nila. But you will know na hired ka na if napa sign kana ng contract ❤

[@frugalchic545]

@@ReaNinja Over the phone kasi lahat ma'am eh. nakalagay naman sa post nila pag pasado daw po sa final interview may gc na 1K. Then natanggap ko yung 1K kahapon. Hindi ko lang sure if tanggap ba ibig sabihin nun since wala na silang further instructions sakin hanggang ngayon kung kailan ako mag start. Thankyou maam, been watching your videos and it has helped me a lot :)

[@wiloisatabio5835]

iQor?

[@armanfernandez7395]

Hello'

[@judithquisol752]

Hai nganung crush nmn taka oi hehe

[@JayHomerez-l1h]

how to answer this question: if your supervisor told you to take the stairs will you take the stairs?

[@darrenmartinez6940]

tenkyyuu

[@pepperonipizza396]

pwede ba mag taglish sa local account interview?

[@ReaNinja]

I'd suggest na English pa rin unless the interviewer specifically said na pwede mag taglish. 🙂

[@pepperonipizza396]

yey. thankyou haha interview ko kasi bukas.😊

[@ReaNinja]

Welcome. Good luck sa interview. 😊

[@2ltkellysaligumbalegario733]

Ano ba mas better chat or voice?

[@ReaNinja]

Depende naman sa skills mo. 😊

[@2ltkellysaligumbalegario733]

Thank you po. Godbless you always 💕😇🙏🏻

[@Patrick-rp8gi]

On allllll videos here on youtube, your videos are the best. Very helpful, I want to be your friend 😂 seems you're a nice person

[@ReaNinja]

Aww thank you Patrick. Means a lot to me!! 🤗❤

[@armyphilippines6928]

Good luck to me

[@Josh-su4es]

❤

[@roevelynayuban1536]

Hi po new subsciber 😍. Well, Im planning to apply for a call center job i just want to ask on how i can tell that i am still undergrad though i only have one sem left i already completed 4 yrs and 1st sem, and what will be my response if the interviewer ask me if i will continue my study. Thankyou 💓💓. I've been watching your videos Ma'am and it's motivates me to try and apply.

[@ReaNinja]

Thanks for watching. Tell the truth. If you're gonna study while working and the company doesn't allow that, might as well look for another company. If you're not gonna continue studying, then just say it that way. 🙂

[@roevelynayuban1536]

@@ReaNinja Thanks a million po ❤❤

[@rhomanemendoza9753]

Napaka tagal mag salita bess.

[@ReaNinja]

Kanya kanyang trip lang yan. Increase mo nalang speed. 🙂

[@kliosaavedra2506]

Here I am getting anxious because tp have behavioral interview. And I have interview tomorrow wish me luck!

[@ocramnamyegoob4836]

Did you pass?

[@diomerufino4190]

Generic

[@thimothylote1815]

Good day ma'am, Had this situation before got sick and I really needed to stop from working. While having my 30 days render in my work but failed to finish it. Cause I can't perform my work well I don't want to be a burden to them. But my supervisor asked me if I can still be able to go on with it but I refused then I Got dismissed. I hope you can give me some advice really appreciate it