How to Be a Restaurant Partner for UberEATS and MISTAKES to Avoid (MORE $!) | Restaurant management

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Want to learn how to be a restaurant partner with companies like UberEats, Doordash, Foodora, Postmates, or Grubhub to get MORE customers AND MORE profits for your restaurant? This video is for you.
If you are wondering "Should I work with UberEats?" and you are planning to fill out your application for ubereats restaurant partner, then definitely watch this video FIRST so you can stop yourself from making common mistakes AND leverage this advice so you can learn how to get more customers with uber eats, how to make money with uber eats, and how to be a successful uber eats restaurant partner.
The ubereats restaurant partner experience can do WONDERS for your business, and if you are looking for a ubereats restaurant partner review and want to learn how to set up a restaurant partnership (specifically how to partner with ubereats or any best food delivery apps 2019), then this video is going to give you all the restaurant partnership advice you need.
How to Be a Restaurant Partner for UberEATS and MISTAKES to Avoid (Get MORE Profit!)
#RESTAURANTPARTNER #UBEREATS
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ABOUT WILSON:
I’m Wilson, your new restaurant business partner. I’m here to help turn your food and beverage concept into a reality with expert tips & tricks for success.
My videos are based on years spent in the industry building multi-million dollar businesses, including my own international dessert chain (720sweets.com/) with locations spanning the globe. Since my franchise was acquired (2020) it’s been my mission to share this knowledge with people like you who have great ideas, but just can’t seem to break through. If I did it all with no experience, so can you. I know firsthand the struggles and mistakes most entrepreneurs make, and want to show you exactly how to avoid them.
I’ve helped hundreds of restaurant owners and entrepreneurs create explosive Food & Beverage businesses. You don’t have to take my word for it. I’ve been awarded Top 30 Under 30, Young Entrepreneur of the Year, Top 10 Emerging Entrepreneurs, and recently a Forbes Business Council Member.
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[@WilsonKLee]

💎 [FREE COURSE] Learn how to start an online food business - swiy.co/start-FPF-program 🚀 [FREE COURSE] Learn how to start a restaurant/brick&mortar business - swiy.co/Start-PRO-Academy

[@FiestaTacoParty]

.Gcecerccdgffvhpl k

[@cateringcoachal]

Here are the 5 Common Mistakes to Avoid: 1. Logistics 2. Neglecting High Percentages 3. Targeting apps with low percentages 4. Neglecting Food Quality and Food Nature 5. Treating Delivery Customers as Regular Customers Thank you for also delivering clarity of the benefits that it brings to the restaurant owners in partnering with the UberEATS. These tips are indeed valuable. Kudos to you, Wilson. 🙌

[@jamilam.barfield8203]

Thank you so much, you provide information that hit me! We are a small family own restaurant struggling after the Coronavirus economy.

[@freelancer07]

I’m binge watching all your vids. Really helpful.

[@WilsonKLee]

Glad you like them Lloyd! Hop on our FB group to join other aspiring restaurant food business owners.

[@derrickquan5704]

Hey, love your advice on putting a dine in special coupon in the to go order. Good way to pull in additional customers.

[@WilsonKLee]

+Derrick Quan thanks brother! Hope it helps!

[@jeffersonianideal]

Our restaurant contracted with UberEats to provide service for our patrons. UberEats has some of the most incompetent, rude, and unhelpful customer service representatives I have ever encountered. Across the board, these semiliterate, outsourced support representatives are nearly useless.

[@bsxboy]

Yes, because they're sadly outsourced, meaning they don't specialize in anything. The customer service is shared between restaurants, drivers, customers ... First line of support only needs to answer basic questions and resolve "stupid" issued but they can't do anything else. And they're not supposed to ...

[@vagnerrosavaz2611]

Thank you bro you open my eyes

[@lilcitycreamery8857]

Very compelling points, Thanks and Continued Success!

[@WilsonKLee]

thank you! :)

[@GreenSmurf21]

Excellent video! So much value

[@WilsonKLee]

Glad you think so! Join our FB group if you have any questions during your restaurant journey

[@RaptorHunt]

We very much appreciate this video! We made it clear that we will not charge any commission fees to our merchants!

[@rudshehu]

Very informative, thank you

[@WilsonKLee]

Glad it was helpful!

[@Steve_Takes]

Grub hub is for marketing, send all your food with a label that says, "We deliver in (your town), 555-5555"............. then get off the platform in 6 months

[@WilsonKLee]

agreeeed.

[@rogermartins690]

Great video Wilson - I'm planning on using UberEats or DoorDash for my Ghost kitchen, would you recommend that? I can't use your great idea of coupons to bring them in for example.

[@yourhighness4746]

Thank you very much your video is excellent.

[@WilsonKLee]

Glad you liked it!

[@sophonhang7527]

Great info 👍

[@WilsonKLee]

Glad it was helpful!

[@scratchingtheitch1314]

Very informative video. You made lots of valid points by say"Treat this service as a marketing strategy to gain more exposure"

[@WilsonKLee]

Yes, exactly! I think a lot of people have the wrong idea and expectation of what marketing is...especially when it comes to the delivery apps.

[@mariacaltabiano422]

This is a myth. Uber places only the fast food chains at the top of the available choices. These pay "sponsor" fees ( besides the delivery fee) and UBER asks you to do the same or end up at the bottom.

[@mattyd3079]

Do restaurants have to confirm an order on the app before a delivery driver is dispatched? I have friends who are Uber Eats drivers and they say when they turn up to a restaurant sometimes restaurants haven't even started cooking and they have to wait 20 to 30 minutes. One delivery driver turned up to a restaurant that had been closed all day. Does that mean Uber assumes a restaurant is making an order with no confirmation?

[@northerngal43]

I operate a successful home business making frozen meals like lasagnas, and I'm thinking of joining up with uber eats or similar. What is your opinion on this? Most of my food is frozen uncooked. I'm in Ontario Canada. Thank you 🤗

[@jwillisbarrie]

Thanks for taking time to add actual captions for the Deaf

[@KBeezyATX]

I love it

[@apostolitsilikas5905]

Incredible advice! Just explained all these points to my client and they respected the homework I did. Btw, where did you get those framed pictures?!

[@WilsonKLee]

glad you liked it! :) let me know what else you'd want me to share! :)

[@krackmusik97224]

Hey hi, I just wanted to know something, being on the other side of the barrier, I’m a uber eats delivery man and i noticed that random people use Uber eats to sell ice cream from their home !! So i was wondering if you had any information on setting up a online grocery shop and a partnership with one of these platforms ? Could that work ? Im from France btw

[@WilsonKLee]

This is becoming a very popular model now. The founder of uber started a new company cloudkitchen, that provides white glove services to home based cooks with a commercial kitchen and the logistics. you should take a look at that.

[@andijalandoni6587]

If you have low margins, and at the same time wanna treat your customers differently (not like a regular customer) by adding a coupon for example, as mentioned, how could you ensure a return on investment?

[@WilsonKLee]

count it as marketing cost for the future, an investment rather. can't really calculate direct ROI on this.

[@seanlee5054]

I'm interested on perhaps you doing a followup on everything you've covered in this video, now that there are commission caps in certain states for these online ordering platforms and also the fact that our new normal is to social distance and the implications this has with restaurant owner relationships towards these online ordering/delivery apps now. Do you think most of your points in this video still hold true given the current climate of affairs, especially the bit about converting online delivery customers to long-term in-store customers? Most places are still not offering in-store dining due to social distancing regulations. Many customers still feel cautious even to walk out their door. And hiring your own in-house delivery person on a more full-time basis is going to eat into a store's own profit-margins. Many stores are also only take-out to begin with. Do you have a solution to these issues?

[@WilsonKLee]

things will platuea sooner or later. human crave personal interaction, so dining in is not ever going to go away. its a matter of time before things go back to a new normal. just look at asia countries as example. that means now is even more important for you to "train" your customers to read your messages and notes that you leave in the deliveries, so when timing is right, you can convert them into dine in. as for hiring your own driver - this is feasible given volume. check out my interview with mark canlis, his staff delivers 1500 meals PER day....

[@krafthouse]

Nice video

[@WilsonKLee]

thanks!

[@missmyrtleschocolatechipco3405]

How does Uber Eats work for people who operate a strictly ecommerce business online?

[@justinu4521]

Hey Wilson great video! I’m actually on the other side of this video. I’m trying to start a delivery business, it a bit different than the big 4 out there right now but it does follow the same strategy to a percent. What do you think I could do to stand out differently not only to succeed but also to help the restaurant themselves? Last thing I want is bankrupting and sucking the life out of small businesses

[@WilsonKLee]

don't start it unless you are billions to throw in the game. thats the name of the game - lose money to gain customers.

[@justinu4521]

Wilson K Lee - How To Open A Restaurant / F&B Shop hmmm not sure I follow

[@lattyboo2]

Hi Wilson, I have a food ordering platform and i have a question. How should I approach restaurants to get them to use my platform?

[@WilsonKLee]

give them a irresistable offer :) whats in it for them?

[@rootedconsulting3895]

@lattyboo 2 Hello, what's your company name & social media handles?

[@amandamusso7768]

Hi. I was just wondering if restaurants pay the Uber drivers or is their payment (regardless of how much their payment is) supposed to be paid by the restaurant at a later date?

[@WilsonKLee]

uber deducts the payment and pays the restaurants end of month

[@CaterinaChristakos]

Hi Can you tell me how and where to upload the main picture for the restaurant on uber eats?

[@WilsonKLee]

best to contact your uber eats rep to get that sorted.

[@froy_boyproductions8488]

Leads to have an app for your own restaurant? With pick up feature only. Like wawa or five guys etc?

[@WilsonKLee]

not quite sure which app does best. go on shopify and find a plugin that supports this feature. typically f&b shop with apps focuses on the prepaid option like starbucks. the by product would be the ordering aspect.

[@skunksmisery]

nobody wants yet another app on their phone.

[@davidrasavong4432]

If I have an existing restaurant but want to set up uber eats as a different concept using that same kitchen, is that possible?

[@WilsonKLee]

yup. talk to your reps at ubereats

[@poohbear2441]

I used doordash for free for 3 months cause they just came in to our area. There are lots of cons and few pros. Cons are our servers are so busy getting phone calls, packing the to go orders taking less care of dine in customers cause they are so busy. No tips since doordash gets the tip. Delivery service charges so much to us but to customers as well. They charge 25% to us, customers pay for delivery fee, service fee 18% and tips. I personally didn’t like it but it does give good exposure. So like Wilson said its not to bring in more income/ profit its more for people to see you.

[@WilsonKLee]

thanks for sharing your experience!

[@carrieresammy]

I’m one of those people that works takeout and from experience I really hate these third party delivery services. The loyalty has dwindled so much and I’ve seen so many of my regulars turn to these apps. We make nothing off of them and the drivers can be very rude. It pretty much making me work 3 times harder for no compensation. I’ve had drivers skip the entire line and walk into the kitchen and throw their phone in my face

[@WilsonKLee]

@@carrieresammy oh my...

[@georgeyoung5887]

I am interested in NOT owning a restaurant. I want to use Uber from an approved kitchen to deliver my food and to create awareness of my products. You are saying that this would lead to bankruptcy. I wonder if it's possible to have a menu of items that are low cost to make but of high price value, and then add the 30% delivery fee to the price, to ensure profitability. I guess I am asking if Uber and the like can ONLY be used as a marketing tool, never a profit producing service??

[@danieljoseph7407]

❤ thinking outside box how to convert

[@PeaceChanel]

Peace… Salam... Shalom... Namaste and Thank You so much for All that you are doing to Heal our Mother Earth 🙏🏻 😊 🌈 ✌ 🌷 ❤

[@WilsonKLee]

Thank you!

[@xBrohemothx]

Hi, Wilson. Just wondering if you think this would be a good option for a hotdog stand? My dad's business is struggling a bit because of the virus. Hes not very tech savvy and Im not very business savvy either. So Im trying to be creative with different ways his profit could be a little more steady through out this whole thing. thanks!

[@WilsonKLee]

umm at this point in time, i wouldn't start anything. bunker down, stay safe, save your money. having said this, if you know what you are doing, capitalization on this opportunity is a great idea. once again - only if you know what you are doing.

[@rachparov]

8:16 I'm about to create a kitchen with burgers, they'll be easy to produce however i came to a thinking : the fries, which is the exemple you gave here. In fact i ordered one menu today and thought that they were alright (probaly home made), has you any ideas on what could be a good substitute? Potatoes are not quite the same as french fries so i don't know...Force salad on their throat?

[@WilsonKLee]

I wouldn't do that. do a survey to see what people are wanting. offer them what they want, not what you want.

[@rachparov]

@@WilsonKLee Thanks for the reply, i'm pretty sure they'd want the fries (so do i), i was just asking though. I can't create a survey as the kitchen will not be opened to the public however i do have access to a restaurant that does burgers from times to times and people were happy with fries or that whole potato that came with the last version. I'm looking for an alternative but if i can't, i'll just go with fresh fries like the restaurant i ordered today. Thank you for your time. :)

[@WilsonKLee]

@@rachparov fries seem like the best option, maybe look into alternative packaging

[@yourhighness4746]

February 7, 2020, Hi, we open this month our Burger Shop, and like you I study all the ways to avoid to sale fries, for many reasons, to much work, high risk hot oil, to much heat in the kitchen, our place are very, very small, and after see so many videos I found out that originally when burgers start, they was served with a pickle and POTATO CHIPS FROM A BAG or home made, in that moment I start asking many people, would you feel right to order a great burger with a potato chips as side, and almost everybody said, !!! YES !!!, is nice because I open one bag at the time, then they are always fresh and also ad a 2 onz dip for the chips, Here in canada I buy $ 0.65 bag of potato chips classic that give me 3 generous portions, NO BAD, because I do nothing to prepare that, no peal, no chop, no fried, no oil, no machine, no time to prepare, to buy it, etc. In my personal opinion this was the lifesaver of my burger shop, we offer 4 kinds of dip's= Mayo chipotle, Guacamole, Fresh Salsa, Hummus, and we charge for. I wish you the best, Happy 2020, MAKE MONEY $$$$$$$$$

[@snypes]

YOUR HIGHNESS Please contact me on instagram @cashtaliban I would like to know more !

[@Observedwalnut75]

Do you think it’s possible to be profitable as just a semi-permanent pop-up restaraunt? Just selling 3-5 items and operating out of a ghost kitchen? I wanted to try doing it myself, any insight would be really appreciated.

[@uranusplanet1226]

me too, i dont have a restaurant but i want to make food few meals in home and sell them. Im looking into it to see if its worth it. I saw many listings in uber eats near where i live they offer burgers, sandwishes and when i google mapped the place, i found a home address lol its not even a restaurant i bet they are doing it from home. lmk if you found anything. Connect with me in whatsapp if you like [phone] - i live in Miami

[@ZaidKhan-hc9vt]

M a owner of hungers point shahdara east delhi 110053 how can i tif with uber eats

[@kennedykakes]

Hi, I operate out of a small bakery out of a commercial kitchen. Do you think it's feasible to partner with one of these apps or get my own delivery driver?

[@WilsonKLee]

Long term I always recommend having your own delivery operation. But it does add more things on your plate. If you have the capacity to do it and do it well, for sure. You could also join the apps and ask for a no locked in commitment. You should be fine as long as you avoid the mistakes I mentioned. Just really watch your numbers and compare them to historical numbers if ya have them. If you got any more question Kennedy, make sure to join the FB group!

[@a.a9046]

I do bakery business from home, can I use this apps too? Thanks

[@WilsonKLee]

umm depends on your vicinity and city that you are operating in. best to give these apps a call and inquire. my first take is probably not since you need to be operating from a licensed facility.

[@sneakergeeks2299]

Check your cottage food laws for your country, province/state. Most times if it’s not meat or products of that sort. You’ll be able too, without a licensed facility.

[@moonrain23]

So it is ok to mark up the price to cover the fees?

[@WilsonKLee]

totally. but do it in a smart way. create a separate menu specifically for delivery apps. change up the portion, renew the menu items, repackage it. this way, customers won't complain. 😄

[@WilsonKLee]

@UCbraQ75k_33kqPiDx6b49Vw Nope.

[@aripon298]

@@WilsonKLee what do you mean with repackage it?

[@jimmyg6531]

If I am a restaurant does the order show up as an email. Do I have to use a cell phone or tablet or can I use computer. How do I print the receipt?

[@WilsonKLee]

once you sign up with the delivery apps, they will supply you with an ipad for taking on orders and working out the logistics for you :)

[@fresnoniiji]

I wonder. What if you have a business license but you sell dinners out of your house. Can you partner with postmates or uber eats? Im thinking i could drive for one of those delivery apps and hand out my menus with every order.

[@WilsonKLee]

+Lee Choctaw interesting model. Ask yourself why you are doing this in the first place and what your resources are. If it’s for a quick buck, plenty of other options. If you want to build a brand, I’d advise otherwise. Go big or go home.

[@fresnoniiji]

I guess my question how do you partner with uber eats or post mates?

[@WilsonKLee]

i love your reply :)

[@WilsonKLee]

just give them a call. they'd want your business. just be mindful of the strategy youd like to employ.

[@jamalpeoples3736]

It depends on your state and city. I know a Indian Restaurant that really successful in Chicago that was ran out of a home. They shut her down and she had to turn it into a Supper Club. My advice would be to find out your local regulations. If you can't run it out of your house, find the cheapest spot available to rent. I run three different virtual restaurants out of one kitchen. No pickups only delivery. Use these apps to build your brand and then hire your own drivers on a per delivery rate. You can use them at different times of the year to build new customers. This was the best thing. I ever did. I am starting to move away from them all together maybe once or twice a year model. As you can put together a pretty good social media campaign for less than what they are charging. Also remember you aren't building your brand, you're building theirs. Email list, text list, all of that the company keeps.

[@TM-go2fo]

I’m looking for how to signing up not marketing part

[@WilsonKLee]

go to their website to sign up....

[@YoBoyAssem]

facts

[@franklinly9345]

25%-30% charge to restaurants is ridiculous. It doesn't seem like these delivery apps care much about the success of the restaurants themselves. I get that they have to compete with each other but there has to be a better model that at least doesn't turn a loss for restaurants. Thank you for sharing! Learned a good amount from your video!

[@WilsonKLee]

yea - thats why a new model exist now - cloud kitchen. have a look!

[@bsxboy]

It's not that ridiculous. Restaurants can have different prices for orders through these apps. And many people who order through DoorDash or UberEATS DON'T care about a 5$ price difference. NO THEY DON'T! Food delivery is a total commodity. NOBODY really needs it.

[@jamalpeoples3736]

These apps aren't worth it. These apps should only be used for marketing. Also for short periods of time. I use them 3 times a year. I always put coupons in the bag with a discount to order from my website. Although, I run a different business model, in that I run three different virtual restaurants out of one kitchen. No pick up only delivery. It was much cheaper to hire delivery drivers on a per delivery basis. I charge 4 dollars a delivery. The delivery driver gets that fee and tips.

[@WilsonKLee]

haha nice! wow. exactly what i preach!!! fnb typically with more margins of only 10-20%, how can anyone afford to use these apps on the regular with 20-30% fee off the top... smart that you are putting in coupons to drive to your own website/store. where abouts are you running your fnb? would love to connect with you, possibly get you on an interview. :) email me [e-mail]

[@jamalpeoples3736]

@@WilsonKLee I just saw this after commenting on another one of your videos. It was your top most profitable. I kayed out the current way we do potstickers and gyoza only concept for delivery and for bars. If you can't open a restaurant you can make good money doing this for bars on the weekends.

[@sebaalrashdan8042]

Jamal Peoples can you email me please [e-mail]

[@asianguyinmd]

Convert them to become dine-in customers, genius!

[@WilsonKLee]

That's the goal!

[@muqeet1500]

Can homecook food deliver by uber

[@WilsonKLee]

don't think so. you may need to make them in a commissary kitchen or somewhere approved.

[@fitzroyhanson7631]

how do i sign up my restaurant for uber eats, its a jamaican restaurant

[@WilsonKLee]

You'll want to get in touch with their team for set up.

[@lattyboo2]

Uber Eats is not in Jamaica. You can try Comidaxpress.com

[@jimmyg6531]

What's your instagram will contact you.

[@syedabdulrehmanshah461]

can we start uber eat restaurant business from your home kitchen? is it legal or illegal?

[@WilsonKLee]

Best to look at the regulations in your country/city. Where I'm at, it is a No. You need health permits to sell any food from your kitchen.

[@queentrapsoulskitchen8571]

Hey did you get your answer because I’m wondering the same thing

[@nundadalyton8462]

Hi, great content and amazing advice. I'm currently in the process of building a food delivery app in a totally ready yet under served market, using the order and delivery model. Kindly advice me on the best way to raise funding for such a venture at the same time protect my idea. Thank you.

[@WilsonKLee]

too late to the game - industry is already consolidating.

[@christianfunez6389]

😆

[@sarapeter7888]

Uber eats is charging outrageous fees on top of paying membership fees and then when you still pay extra for priority and it does not come within allotted time they refuse to refund your priority fee with bs excuse that it’s so they don’t take any other orders with yours. That may be true but at the end of the day they are charging you so much! That they should just refund it or at least let you cancel your order and refund your order out of their pocket. Just rectify your customers situation. With these types of fees, slow delivery time should NOT be the customer’s problem. I canceled my membership and deleted the app. So should everyone else. Uber eats needs to be put in their place. And as a driver if you’re not happy with your tips, take it up with Uber Eats and their fees.

[@elmultimediaschoolofartscu3924]

❤❤❤❤❤❤❤❤

[@mariacaltabiano422]

Uber eats DOES NOT give you exposure UNLESS you already have a big audience. My restaurant appears AT THE BOTTOM of the Uber platform because only the businesses who get A LOT OF CUSTOMER REVIEW get a little higher up. It,'a a myth that UBER works for you. YOU are working to make money for UBER. They ask for more money if you want to move higher up to where all the major fast food chains appear!

[@leejason7581]

Hi Wilson 我第一次想加入ubereat，但想doubleconfirm一下 tax 的问题，例如 food ordering，是不包括税的， 消费者要另外给税的。 通常餐价会提升几多百分比? 到最后我们要交多少税? 一周结算一次? 我想了解好问题 才加入ubereat， 方便留下联系方式吗？ 我叫Jason 0433933630 为方便理解，原谅我用中文。 谢谢

[@WilsonKLee]

Hey Jason, for the specific taxation, i usually don't deal with that. the best bet is to confirm with your 3rd party agent to see what their regulations are. I don't work for ubereats, so i don't have their specifics.

[@juancastellanos5769]

Wow when this dude teaches that hiring your own driver fleet is such a bad thing I’m scared that others think like him because if they were in charge they’d chop off all the drivers positions for their greed of making money. Dude u seem very cold and money hungry and those drivers you don’t want to deal with you act like you and your followers are major corporations when in fact your aficionados. Lastly there’s a reason why companies hire drivers and that’s responsibility. A lot of the fly by night business who subcontract drivers fail because there is no accountability.

[@TN4theWIN]

I thought Asians we're good at math.

[@WilsonKLee]

only some.. :)

[@bprofit4]

This video is telling why and why not to be a partner, but the caption says how to be a partner. This dude is boring and redundant. Not helpful at all

[@gvaletti]

Useless information!!! You should change the title. Were you just trying to make it long to profit from it???

[@WilsonKLee]

yup - trying to profit that $5 from google ads... lmao.

[@WilsonKLee]

What makes this useless? Maybe you're just a bit advanced? It doesn't mean it isn't helpful for others ya know.

[@gvaletti]

Ok sorry. I was looking for information on how to set up the account and you didn’t mention that at all. Do you have another link?

[@WilsonKLee]

@@gvaletti np. best way is to contact them. im just here to give u the overall view. every company is different

[@AdaptedStudios]

This video doesn't even tell me how I can partner with uber eats?

[@WilsonKLee]

call them. i can't do the work for you lol.

[@AdaptedStudios]

Wilson K Lee - How To Open A Restaurant / F&B Shop Don’t think I asked you to call them hmm. The video literally says “how to be a restaurant partner for UberEats” hmm