How to Build Patient-Centered Relationships

A patient-centered relationship can improve patient outcomes, says Dr. Marcus Tower, medical director of gynecology and care management at the Cleveland Clinic Foundation/Hillcrest Hospital. And it can also improve physician job satisfaction.
The first step in developing a patient-centered relationship is starting a dialogue with the patient and exploring the patient's concerns. Dr. Tower says that empathy is the single most important tool in improving the physician-patient relationship. Establishing a connection allows for better interaction between physicians and patients, which leads to a higher level of trust. Ultimately, a patient-centered relationship can lead to better care because the physician and the patient are united in working toward the same goal.
Dr. Tower was a featured speaker at The Doctors Company's OB Advisory Board Meeting. Leading obstetrical specialists gather at this annual meeting to discuss industry best practices and patient safety trends.
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