How to Change a Printer from Offline to Online

How to turn offline printer online in Windows 7, Windows 8/8.1 and Windows 10.
There are many reasons why a printer can go offline; they range from connectivity issues to a powered-down printer. Most of the time, you can bring the printer back online with a few clicks in Windows, but if not, there are additional troubleshooting steps you can take.
1. Reboot your printer by shutting it off and turning it back on again. Give the unit a minute or two to finish booting.
2. Verify that the printer is plugged in to your computer (for local printers) or that it has network connectivity. If the printer is a networked unit, double-check the link light on the back of the printer to make sure it’s flashing green.
3. Log on to your computer using an account that has “Manage Printers” rights to the printer. In most cases, a local administrator account is sufficient.
This tutorial will apply for computers, laptops, desktops,and tablets running the Windows 10, Windows 8/8.1, Windows 7 operating systems.Works for all major computer manufactures (Dell, HP, Acer, Asus, Toshiba, Lenovo, Samsung).

[@MDTechVideos]

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[@1blastman]

NO it only made it more confusing

[@amyslifelocsandmakeup8731]

unfortunately my computer keeps saying that configuration is not supported smh

[@janettorres8738]

No, you did not. Now my laptop is saying "An error occured during port configuration. The requested resource is in use." What do I do now?

[@Happilynumb]

👌🏽

[@nocaed]

no, i have nothing checked and none of the ports work

[@nekcnod1]

Thanks! I really appreciate the person giving this solution to my problem. He had no accent was very articulate and very easy to understand because he was speaking slowly. Thanx from a senior with hearing aids. Ken

[@MDTechVideos]

Glad it helped!

[@jujubees711]

I have been having this problem for over a year! It took hours to print anything. This works! I love you! THANK YOU!!!!!!!

[@MDTechVideos]

You're welcome!

[@ashleynikol4906]

It worked automatically. At first i was getting the same message that everyone else is posting about "not being supported" But after I created a new port and added the IP it worked great! THANK YOU!

[@MDTechVideos]

Glad I could help

[@stevewilson4321]

So how did you find the IP address ?

[@goldtraplaw5028]

I just viewed the tutorial. I used it, step by step, to get my printer back on line. IT WORKED! I am the techno idiot so thank you so much.

[@462-x5n]

Thank you so much for the video. As many have stated, when I clicked "Configure Port," I got the pop-up window that stated "This operation is not supported." I then clicked the "Standard TCP/IP Port" and followed the rest of your tutorial. Afterward, I clicked "Run the troubleshooter," and it didn't recognize the new port. So I clicked back on the original port (WSD Port). Now everything works perfectly. It cleared the "Offline" error. Thanks again.

[@MDTechVideos]

Glad to help...and glad to hear some viewers can figure things out using the framework of my tutorial, even if everything does not match 100% the video.

[@adrianvega7804]

Ivory Tower i

[@hedzpearlamigos8122]

Same here

[@mohanmurali4655]

This tip solved my problem immediately without even a restart of the printer or laptop. Thank you.

[@MDTechVideos]

You're welcome!

[@arnettecampbell4748]

I tried many options to get my printer back on line. This method worked. Thanks

[@MDTechVideos]

Glad it helped

[@bonsai532]

After 6 years still helping thank you 😄

[@MDTechVideos]

Glad I could help

[@AntrAcsA]

Gosh... why so many down votes ? its WOKRS .. for days i was worrying what the hell is going on with my printer... but now works fine, thx :)

[@elainewade5815]

If printer is set up as default printer ---then when i clicked on configure port..a window popped up saying This operation is not supported....Now my friend has this beause hers is not set up as default printer....this comes up for her but not with default printers

[@erickv1977]

thank' very much I was ready to broke the printer, 2 days traning every thing, and your video fix my problem

[@peterfeenstra4482]

I did exactly what you said in the video and it worked. Thank you so much. This printerproblem almost drove me crazy. Yes, you're a true lifesaver.

[@paintermagic]

Just leaving a comment here to say this worked. My printer is a HP Color Laserjet CP2025dn, and I'm running Windows 10 64bit. I couldn't even get a test page printed before this. Thanks again for posting this! It's still helping people in the year 2020.

[@MDTechVideos]

Great to hear.

[@dianewatson1356]

I followed steps, but didn’t restart the printer as status went back online, HOWEVER my application could not find any printers at all. Then I changed settings back and printer appeared offline again. So I did all steps to include restarting the printer, and now everything works properly.❤

[@derekbaugh3191]

absolutely brilliant Spent a lot of time trying to sort it and even contacted HP and they said technician could do it in 40 minutes + went on your site Bingo couple of minutes [erfect

[@MDTechVideos]

You're welcome!

[@naturalhealing4u]

Your advice helped with some added advice from one of the commenters below. Thanks for sharing!

[@MDTechVideos]

Glad it was helpful!

[@lytzypantoja]

For those of you who get messages like “This operation is not supported” I found out that if you right click on the printer that isnt working and click “remove device” then unplug the usb and plug it back in that should work! Thank me later.

[@abigealstephen5662]

Thanks a lot, it really worked!

[@phillybahama]

What if my printer is set up wireless?

[@adrian264]

Thank you man!

[@hyeeagle]

Thanks for helping. What's wrong or why when I click on CONFIGURE PORT it show me warning THIS OPERATION IS NOT SUPPORTED?

[@Monkegotwild.]

yes exactly

[@lizziemagwire675]

You have know idea how long I have been trying to resolve this problem. A simple reset and done! Thankyou!

[@buddyboy4x44]

Really helpful video. Question. How can a software product make such a simple matter so complicated? Surely there could have been a button saying "Put printer online"

[@RedSeaCustomz]

Seriously!!!! Why do they do this to us!

[@lemracrassac]

Hi I did everything like you did in the video, came to the point of clicking on configure port but a dialogue window opened saying this operation is not supported. My printer is HP f300 and my OS is windows 10. Can you help me solve this problem please

[@simranbrar1502]

I am having the same problem right now, were you able to solve it?

[@mahraalkaabi2769]

@@simranbrar1502 i am facing the same problem as well, did u figure it out?

[@mikemcbride4283]

Same

[@sajavalahmad5714]

same here

[@rosiefoster713]

same, and no help from the poster of this video .

[@mpn1966]

Lifesaving video! I have a Brother wireless that while getting a bit older, still works well, except for all the times it is "offline." I've tried various fixes, reinstalled drivers, etc. IF these fixes work they are always temporary. This fixed my issue immediately. Thank you!

[@MDTechVideos]

Glad it helped!

[@susanavelasquez3235]

When I click configure port error occurred so what now

[@Rmirishjewels]

Thank you so much.. I dont know how my printer went to another port! I worked on this for 4 hours yesterday...wish i found your video earlier...thank you again!

[@MDTechVideos]

You're welcome!

[@fitrianhidayat]

thanks man, way more helpful than the chat bot from the official manufacturer 😁

[@princeoffei858]

you are awesome...just tried it on my printer and booom....it worked

[@MDTechVideos]

Great to hear!

[@kelliehosch8839]

Perfectly clear instructions but I have a problem. When I get to the “configure port” step, I get an error and can’t get to the next “SNMP” step. Any suggestions?

[@adorahenson1096]

Same

[@Trulymimi17]

This worked on my HP printer. Thank you so much sir!🙏🏾✨️

[@MDTechVideos]

Glad it helped

[@rickwall8941]

What would we do without you. So simple and well explained. Thanks so much.

[@MDTechVideos]

You are so welcome!

[@guycarignan2263]

What a luck I had to find this video but most important, what a luck for me that you did this video. Thank you 100 times.

[@MDTechVideos]

Glad it helped!

[@LeadSurge3000]

@1:56 *This operation is not supported* ☹☹☹☹

[@kittypaws4evas]

My printer has been offline for ages thank you so much

[@MDTechVideos]

Happy to help

[@dominickguerra189]

when i clicked on configure port... a window popped up saying This operation is not supported. Any ideas? Thanks

[@Escape977_]

You have to create a new port that says "Standard TCP/IP Port" and follow the instructions from there. After that, you can do what he did in the video. Hope that helps!

[@fishermclemore9120]

Did that and it still says offline.

[@domsira3759]

Dominick Guerra +

[@whistlingdixie3791]

I had the same problem and finally just unplugged the USB cable and plugged it back in and the printer worked straight away. Technology!!?

[@ajaymandal8314]

YOu might have clicked when WDS port was selected

[@Magdalena-xm8hl]

When I click on 'configure port' it tells me 'An error occurred during port configuration. This operation is not supported'. :/

[@patrickfrancis5509]

I’m in the same boat

[@michaelalejandro01]

@@patrickfrancis5509 me too

[@Josh-hy1yw]

Me too

[@pinacolada2051]

Thank you very much for your knowledge! I added a new port and it’s working just fine.

[@MDTechVideos]

Glad it helped!

[@leendaroberto]

Finally an easy fix. Thank you so much.

[@MDTechVideos]

Glad it helped!

[@Kashford60]

Finally I got my HP printer off Offline easily. Thanks a ton

[@MDTechVideos]

Glad it helped

[@daimmahdi8492]

great dear... i solved my printer problem . thanx dear. carry on for videos like this... God bless you.

[@MDTechVideos]

Happy to help

[@chedderjayambos2222]

Thank you so much your video really helps me... God bless you more.

[@MDTechVideos]

Glad it helped

[@paicapital]

very good work sir! been search for years for this solution.

[@MDTechVideos]

You're welcome!

[@dekoshastutorials8371]

I’ve been at this for 30 min and usually I fix it FOLLOWED EVERYTHING AND IT WOEKED 😭😭😭🙏🏽

[@MDTechVideos]

You're welcome!

[@mayann1414]

What to do sir if it said on configurated port its said is not supported.

[@gamecrusher2024]

When I click on Configure Port, I received an error message that says: Configure Port. An error occurred during port configuration. This operation is not supported. How do I fix this, please? My Printer will not print, even though it says that it is connected and ready to print.

[@dboyd1651]

You are magic. Thank you. And thanks to the comment for the configure port. That seemed to fix the issue.

[@MDTechVideos]

Glad it helped

[@lcowen1948]

Thank you so much but in my case when I clicked on configure port I got this message " An error occurred during port configuration. This operation is not supported. What van I do now? I appreciate your help..

[@dominicmeehan8322]

I can follow steps to 'Configure Ports' but when I left click the message says 'Operation not supported' .. 'An error occured during port configuration' ??

[@jedriquedoroja9579]

mine too

[@timeoutforthis]

Good job and just what I have been needing to know, but...…...In Windows 10 home you cannot get administrative privileges', and so I get a an error message "this operation is not supported" when I uncheck configure port. It is checked on a WSD port with my HP Envy in a column.

[@tripjet999]

I slapped my printer like the bad boy it is and it began working. Now, it wants to file charges against me.

[@justbecause502]

😅😂😅

[@marielanncangas9708]

Thank you so much! I've been looking for tutorial like this to help me fix my printer.. so far this is the one helped me.. huhu

[@stephenhogg6154]

This is the same advice given on other videos. Unfortunately the 'configure' command isn't allowed for many of us, so no help unfortunately.

[@mcgwwide]

it worked !!!! THIS HAD BEEN DIRVING ME CRAZY FOR AGES

[@MDTechVideos]

Glad I could help

I tried, and it worked. That exactly what I was looking for. You are the best.

[@MDTechVideos]

Glad I could help

[@MsAmanda1104]

I got an error when clicking the Config Port option: An error occurred during port configuration. This operation is not supported. What do I do?

[@Carol-zn3ms]

Great job sir, I got my printer back online and working. Thanks a million.

[@MDTechVideos]

Glad it helped

[@saundra1571]

When I click on Ports. A pop up comes up that says "this operation is not supported.

[@Jamaica-the-land-of-my-birth]

What if you click on printer properties, then ports and the one that is select you select configure port it says “An error occurred during port configuration, this operation is not supported

[@RoshanZ]

You my friend is a genius! Thank you so much

[@MDTechVideos]

Glad I could help!

[@paparipapari2899]

Excellent and functional, I easily fixed the problem of a colleague's printer.

[@MDTechVideos]

Great to hear!

[@christinamorin1914]

It won’t let me click on “configure port”. It says “An error occurred during port configuration”

[@gjergj124]

same

[@IgorTravelsTheWorld]

Can I do the same for mac?

[@parveenaman6746]

Thanks you very helpful info I fixed my printer from offline to online

[@MDTechVideos]

You're welcome!

[@Naniizar]

can you make this tutorial for a usb cable printer

[@paulmusonda9121]

Was very helpful on one computer but not the other Thanks alot though

[@MDTechVideos]

Glad it helped

[@samishinee-girl3942]

My ts3300 worked fine till last night then as I printed it suddenly stopped and says E-01 error and says it still can be used for "non-printing" I can't get it to come back online and it keeps saying to contact epson tech support. So...even though this may be directed to canon, the epson isn't too different is it? Just saying it's weird that it worked perfectly then now refuses to do anything. I have no internet at my home, so to hook it up we had to find Wi-Fi of some sort to turn it on at first. I hope it isn't needed to use web to fix this error too otherwise I'm screwed. I don't even know what to look for to fix it even if I had web

[@biroleau]

WoW - Did as you said and my problem is resolved. A millions Thanks

[@hasnaanid1288]

Thank you so much for your helpful vidéo it’s simple clear and effective 🎉

[@MDTechVideos]

Glad it helped!

[@rfite9494]

Thank you, saved my printer.

[@MDTechVideos]

You're welcome!

[@zulaihazakaria3068]

Thank you so much. Very helpful tutorial.

[@MDTechVideos]

Glad to help.

[@paulpadmore8275]

When I try to complete the instructions and configure port, it says this operation is not supported. Would have a fix for this??

[@skinner1961]

Hi, i have been doing the step by step in your video and when it comes to configure port i am getting a msg saying "no item to be set for this port...what am i doing wrong?

[@cortneyoverstreet8130]

unfortunately, in the configure port section, I'm not able to click and get an error message that the function is not supported. Was hoping I could follow these steps but can't! :(

[@skylink2184]

Thanks for this video But unfortunately the printer I wanted to get back online has been locked by admin password

[@pinacolada2051]

I followed your directions but when I clicked on WSD port a message came up after I selected configure port that said, an error occurred during this port configurations, this operation is not supported. Any suggestions?

[@MatikoxPL]

I just unchecked this port and it works. Thanks

[@alekumar]

My Canon TR4520 does not allow 'Configure Port', says, 'The operation is not supported'

[@royalshiro15]

it doesnt let me configure port 1:57 what do i do?

[@tateannasmith3105]

Finally a video that helped cause this was pissing me tf off

[@MDTechVideos]

Glad to help!

[@rebeccahempe5144]

Followed up to - Configure Port is not highlighted. Any suggestions?

[@1976kookiemama]

I followed your instructions, but when I click on the configure port, I get an error message stating that "An error occurred during port configuration. This operation is not supported." Any suggestions? Thank you for sharing. I was so hopeful. Printer was working perfectly fine yesterday. Now my laptop is telling me that it's offline, but it's not a wireless printer. My printer is an HP LaserJet 2055dn.

[@dhanya07]

I am also facing this issue, but my printer is an HP Inktank wireless 410 series

[@129140163]

I got to 2:01 and after clicking on “Configure Port...” I got an error message saying “An error occurred during port configuration. This operation is not supported.” How do I remedy that? I mean, I have no cable (printer cable OR internet cable) and therefore have to connect it “wirelessly”, but I’ve done all I know to do and it’s still “offline”.

[@MDTechVideos]

If you can kindly elaborate, I will do my best to assist.

[@tejaldamania153]

my layout looks a bit different when I open the printers and scanners, its vertical, and i when i click configure port, it says "An error occured during port configuration, operation not supported" Can you please help? Thanks.

[@adilshingre5943]

Hello Sir, can you please teach us how to fix like urctcbase.dll, ntdl.dll, crnprnt.dll,cdrfnt.dll all this error, and what's to any software get while giving print command.

[@ThatOneOddGuy]

Is this for wired or wireless

[@صبريالربيزي]

Do you have a way to make print with epson by using interner . That mean if I can make printer using from my office to my home

[@MDTechVideos]

If you can kindly elaborate, I will do my best to assist.

[@magalimohammad1190]

after reading other comments, I make sure my printer selected was the default printer, but I still get the message error and this operation is not supported, do you know why?

[@strokervette7327]

Man that worked right away, very easy to understand video. Outstanding.

[@MDTechVideos]

Glad it helped

[@CenTexTom]

excellent video, but I noticed that your port name and IP address are the same but on mine they are different, my printer icon is grayed out and offline, do these need to be the same and if so how do I do that?...router network? thanks

[@davidqi8073]

Awsome, just simple click and bring the pre configured printer back online

[@MDTechVideos]

You're most welcome

[@G4MBIT]

Can you tell me why would you uncheck SNMP?

[@solomzitukamone9927]

Thank you very much this was very very helpful👌👌👌

[@MDTechVideos]

Glad it helped

[@spyro8842]

I got "This operation is not supported.", reinstall driver fix this problem

[@negui46togui]

thank you I tried every video about this problem and none of them worked and I listened to you and I did what you did and now my printer is back on line you are a genius !!!!! thank you

[@tardarsauce3355]

How do I do that?

[@spyro8842]

@@tardarsauce3355 1. find out the brand and model of your printer, go to their website and download the driver 2. uninstall the old driver, reboot computer, and install the one you just downloaded if you don't understand what I'm talking about, please find someone has some computer knowledge to help you

[@larryk4311]

Hi. Well this doesn't seem to be working for me. HP Windows 10 desktop, HP 2622 printer. Follow your guidance, step by step, until I find my printer highlighted in blue from the drop-down, click on 'Configure Port' and get this message: "An error occurred during port configuration. This operation is not supported". Can you advise? Thanks, Larry

[@hotwireman49]

Does it work for wifi printers?

[@arthurherrera9880]

saved me alot of money and time thank you gods speed

[@MDTechVideos]

Glad I could help

[@kingjo_8769]

At work and thos helped me alot thank you 🤦🏾‍♀️ thought I broke the printer lol

[@MDTechVideos]

Glad I could help

[@kashishbanka1763]

Thankew so much bro.. it worked ❤️❤️🙌🏻🙌🏻

[@MDTechVideos]

Glad I could help!

[@jenniemul]

When I click on the configure port ....a pop us box appears and it says 'an error occurred during configuration. This operation is not supported.....OK What can be done to rectify this problem? Am I nearly there? The printer is an Epson workforce 2830 series. Thanks, if you could advise.

[@garyomandac5482]

Hi I have error doing this an error occurred during port configuration. This operation is not supported. Any workaround on this please.

[@Aaron751]

Wow! It actually worked! Thank you!

[@MDTechVideos]

You're welcome!