How to Change PAN to NRI Status | Adhaar Linkage Issue

Non residents are facing a tough task to get their PAN and Aadhaar linked. In this video we will cover following points :
1. PAN Card Active and Inactive Check
2. How can PAN Card Aadhar Link be Checked
3. How to login to Income Tax website if you are unable to reset your password
4. How to apply for NRI (non resident) status in PAN
Links used in the video :
Income tax website - www.incometax....
Verify your PAN Status - eportal.income...
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[@jayanti5359]

Thank you so much for this video and clear instructions. I followed the steps and my issue got resolved within 3 working days ! Timeline of events - I emailed AO and raised the grievances as you mentioned in the portal; within 2 days AO emailed me & asked me for details of my India stay for last 6 years (which I sent promptly). The very next day my issue was resolved. I am really grateful to you for helping me in this matter. A very Big Thank you !

[@BanyanFA]

I am glad his worked for you. Keep watching and Subscribe to our channel.

[@RolandAlemaoFCCAUKCPACGA]

Excellent application and resource for NRI and foreign citizens

[@BanyanFA]

Thank you for your appreciation. One more relevant video for NRIs was released yesterday - kzbin.info/www/bejne/oKmuhnl4i7Zqo80

[@manojpillai2109]

Thank you so much , my pan became operative now just by following your procedure ,

[@BanyanFA]

Very happy to hear this. Pls spread this video with your contacts to help them further.

[@kalyanipatel8964]

Thank you so much. My pan became operative by following your procedure. Brilliant work.

[@BanyanFA]

Glad to hear that this helped.

[@kalyanipatel8964]

Why is the IT doing this? Whey did they make the NRI pan card inoperational all of a sudden?

[@BanyanFA]

This was being signposted for several years and finally last July 2023 this was actioned. The bottom line by the Govt is - PAN must be linked with Aadhar. Why ? There are many people who have multiple PAN and they may game the tax systems. By linking with Aadhar, such ghost PAN card will become inoperative. While sorting this out, the NRI PAN got impacted as these PAN were tagged as Residents. If they were tagged as NRI, they won't have been impacted. Does this answer your question ?

[@Curious.2024]

@@BanyanFA Even NRI PANs (obtained as NRI while living overseas) have been made inoperative.

[@bharatramchandani9268]

Amazing clarity and explanation - I was stuck and did not know what to do. This really helped me. Thank you

[@BanyanFA]

Glad it helped!

[@ChanduSingh]

wow. that's nice to know i have been struggling since more than a 15 months now i will try this approach thanks for video and will update once i get my PAN activated

[@BanyanFA]

Glad it was helpful!

[@kafil1102]

Thank you sir, my card became operative in just 1 week after following the process you suggested.

[@BanyanFA]

All the best. Thanks for your feedback.

[@archanamathur2275]

Thank you so much. Had been struggling to get it sorted for months and followed your steps. I didn't get any reply, but I can see my pan is operative now🎉

[@BanyanFA]

Thank you. It is great to hear that this worked for you. Do consider to Subscribe to our Channel for such useful content on weekly basis.

[@swapniljunnarkar2762]

Great video, as most of us - OCI holders are going thru this exact scenarios. I followed your video and done the same in the last week but with Diwali holidays, I was not expecting much. But My brother had updated on the website, emailed to his jurisdiction in September even raised the grievance and got some nonsensical response and the grievance was closed. I just happened to visit an old IT office to see if they could help and I found their new address. Visited the new address and viola, i had to get the reps to open my e-mails and ask them to change the status. For my brother, I had to find his jurisdiction and get them to update. This all happened yesterday afternoon.

[@BanyanFA]

This is good to hear on your experience. I am feeling so good about this video. The comments of all of you is showing that it is helping NRIs. It would be great if you can share it within your NRI community groups. It doesn't surprise me to know that many aren't even aware that their PAN is blocked.

[@swapniljunnarkar2762]

@@BanyanFA , Puneet Ji, After my last week's visit to te local IT jurisdiction, the message has changed from inoperative to "PAN is Active but details are not as per PAN." I am now wondering what am I supposed to do next ?

[@BanyanFA]

This message comes when the name entered in the link is not same as per PAN. It often comes when PAN has Last Name & Then First Name, while you are entering your name as First Name & Then Last name. Try different combinations. Once you hit the right combination, you won't see an issue.

[@swapniljunnarkar2762]

@@BanyanFA You are right again. I had to put my complete middle name and now i am getting - success_icon PAN is Active and details are as per PAN.

[@BanyanFA]

This is lovely.

[@AugiSpak]

Thank you Puneet for this comprehensive explanation. It is simply amazing. A couple of questions / clarifications 1) why do you suggest choosing "resident" under profile update, despite this being a process for NRIs who reside abroad? 2) I do not seem to find the NSDL department (Aadhar seeding) that you mention anymore - only DIT (systems), AO, CPC-ITR, CPC-TDS and e-filing. I have pursued grievance only with DIT and AO. Please let me know if I should be submitting grievance with any other departments as well. Once again, thank you for your help.

[@BanyanFA]

Apologies if I said so. Pls use Non Resident. The best tagging for your Grievance is Assessing Officer.

[@Hearthesound1]

This is a great video resource for NRIs. Thank you for making this step by step in detail. I’m stuck at the step of Submitting Grievances. After attaching a zip file (less than 10 MB), I click submit Grievance however it keeps loading for some time and then nothing happens. It does not give me a ticket no nor I can see my submissions in Submitted Grievances. Your kind help will be greatly appreciated as I can not move forward. Thank you so much.

[@BanyanFA]

We are glad this is helpful. We also try to respond to any queries at the earliest. We have seen this challenge in the past. There could be an odd issue with one or more files in the zip. To identify, try uploading individual files and see if that file uploads. If it does, delete the file and try another one. Keep repeating till you find the odd one. For that odd file, instead of pdf / image, just take its screenshot and try uploading it. If it does, then zip all the files and upload it again. I think it should go through.

[@Hearthesound1]

@@BanyanFA thank you for taking time out to respond to my question so promptly. Many thanks. I received email confirmations few hours later about my grievance submissions going through so apparently even though it was showing loading, at the back end requests were submitted. Same thing happened with Rs. 1000 chalan payment from ITD website via bank acc/bank debit card/NEFT. Now waiting for their email responses.

[@BanyanFA]

@@Hearthesound1 Good to hear this worked. Now you need to wait. If this video helped, pls consider to subscribe to our channel & share it with your friends :)

[@KKKACHA]

Dear respected Puneet, I followed all instructions you gave and sent a request to make my PAN operational again. Hopefully my PAN becomes operational again sooner. I very much appreciate and respect the way you have explained every minor details. God bless you. I will again get in touch with you through this comment section once PAN becomes active Thank you so much

[@BanyanFA]

Thank you for your kind words. This has worked for many of our clients and I hopeful that this will work for you. Please keep checking the Grievance status every other day.

[@KKKACHA]

@@BanyanFAMay I please know if I need to do anything about following received from my JAO Most Urgent Sir / Madam, Kindly refer to the trailing e-mail w.r.t Inoperative PAN. The grievance is being forwarded to your office for taking necessary action as the matter in respect of changing the citizenship flag pertains to the jurisdictional assessing officer and in this case the PAN lies under the jurisdiction of your office. For your convenience, NRI_screenshots pdf is attached with steps to be followed by the JAO for changing the citizenship flag. Basically NRI is exempted from linking PAN with Aadhaar but still the PAN has become inoperative as a result of which lot of hardships is being faced by NRIs. In this regard, I am directed to request you to take immediate action in the matter and status report may be sent to this office within a period of three days of receipt of this e-mail. -- With regards, -- ITO-(S)-1(1) O/o ADG (S)-1. 0120 - 2770907

[@ajimali2283]

May I know how many days it was taken

[@KKKACHA]

@@ajimali2283 about a month

[@BanyanFA]

No action is required for now.

[@milesapart]

I've gone through all the steps you recommended, and my PAN is officially activated! Thanks a bunch for your help; truly informative video. My CA in India did not know how to go about it. This really helped!

[@BanyanFA]

Glad it helped. You may share the link of this video with your friends/ contacts to help others too. Thx for your feedback.

[@swapniljunnarkar2762]

How long did it take

[@BanyanFA]

It has taken us any where between 3 days to 30 days.

[@ajimali2283]

Anybody can tell it how many days it will take

[@ajimali2283]

Many I know how many days it will take

[@malfamilys9122]

This video help me a sort out my Pancard inoprative problem, me aap ka bahot sukriya ada karta hoo tahe dil se. Arif

[@BanyanFA]

Thank you Arif ji. Do consider to share this video with other friends.

[@purvapednekar]

Thank you so much for the detailed video. I am an OCI holder and have been living outside India for 14 years. My PAN was issued even before that. I never had any account on e-filing before. The only bank account attached to my PAN has been closed long back so I cannot take the login via bank portal route. Please guide the best way ahead.

[@BanyanFA]

You can try registering as a fresh user. If your account was never registered, the system will allow. The user id is PAN and follow the workflow.

[@syncwinks]

My PAN became operative using your process. It took 3 months. I got official emails too that grievance was resolved fully.

[@BanyanFA]

Glad to hear this worked for you. Keep watching and subscribe to our channel for more such weekly videos.

[@Curious.2024]

Very helpful. Appreciate your time and effort that has gone into this.

[@BanyanFA]

Glad it was helpful! Do consider to share with your contacts.

[@AjaySingh_Dec]

Thanks for this video walk through. To submit Grievance, NSDL category is no longer showing up. I did submit for the other 2. Lets see how soon this gets squared away for me.

[@BanyanFA]

Okay

[@NovelNavin]

Thank you and quite informative. Could you please help with this query? How does one change an existing active PAN status from Resident to NRI, especially when the PAN is already linked to the corresponding Resident Aadhaar?

[@BanyanFA]

You can raise a Grievance via the exact same process and request the Assessing Officer to update your Resident status. Do upload your Overseas address proof for the Assessing Officer to confirm the data.

[@shekhar1010]

Adding to this question. Is it required to do this? Filing an ITR as a NRI won't suffice?

[@sharadjain588]

Thanks for this vey comprehensive informative step by step guide, which has been very well explained.If you could explain how to apply for Nonresident (NRI)status for my PAN card online .I hold OCI card and Foreign passport. Many thanks

[@BanyanFA]

Thanks for your lovely feedback. You can follow the same grievance process and request your Assessing Officer to update resident status of your PAN. Please attach the same documents in your request.

[@thankyou4eveything]

Very informative video sir Thank you May God Bless you 🎉

[@BanyanFA]

Most welcome. Thank you.

[@dineshmathur9003]

Thanks Puneet Sir for free guidance. I am OCI holder. I got my PAN operative after raising x3 Grievances. It took one month. Same process I am following for my spouse. I have one more ❓ How New Zealand Citizens can save capital gain on Mutual fund ?

[@BanyanFA]

Good to hear that your PAN is now operative again. For tax consultation, kindly connect with us for a paid consultation. You can email us via the contact email id mentioned in the banner of our channel.

[@ramtamodkar1624]

You are great 👍 thank you so much for this video. Aadhar problem solved

[@BanyanFA]

So nice of you. Please consider to share the video with your contacts as many aren't aware of this issue in the first place. You may also want to Subscribe to our Channel for weekly videos on Personal Finance

[@user-ej9tl1qf3m]

Thank you so much on this video to change the resident status of pan card. In my case, i moved to overseas and not filing the income tax returns in India and my aadhar and pan card linkage is there. Now Do i need to file all the pending returns from previous years to change the resident status of my pan card or not required? Thanks in advance for your reply.

[@BanyanFA]

Hi Thx for the feedback. You don't need to file the returns.

[@user-jg3xo4qu5s]

thanks for this! 2 quick Qs please- 1. I applied for Adhaar 5 months ago but it's still under process- do I mention this in the email to my officer allocated? 2. I'm an NRI but I hold an Indian Passport and citizenship- in this case do I still attach my passport copy for reference? thanks!

[@BanyanFA]

Thanks for your Q. Point 1 - not really required. But Adhaar doesn't take that long. Pls track using the Adhaar enrollment document. Point 2 - It doesn't harm uploading your passport. But the key document is your Overseas Visa and address proof to give AO a comfort that you are a Non Resident.

[@sanjivraj9160]

Good video.Ince the PAN is changed to NRI is there a need for applying for Aadhar card or is it optional. Please confirm.

[@BanyanFA]

Thank you. Aadhaar is optional for NRIs. You may still want to apply for it as it is a critical proof of ID & Address in India.

[@sanjivraj9160]

Thanks for your response. What ar the documents required for Aadhar let’s say you are not Indian passport holder.

[@BanyanFA]

This link would help. uidai.gov.in/images/commdoc/26_JAN_2023_Aadhaar_List_of_documents_English.pdf

[@Seemstobereal]

Excellent video ..thanks for sharing

[@BanyanFA]

Thank you for this feedback.

[@sciencepark6341]

Thank you, your video helped me resolve my pan issue

[@BanyanFA]

Glad it helped. Do follow our channel to get such useful regular videos.

[@sumanj73]

Thanks for this video. Question: If an NRI has PAN and Aadhaar but only wants to change the status to NRI on PAN. Still wants to retain the Aadhaar and the linkage. Would an email to AO trigger a delinkage and deactivation of Aadhaar?

[@BanyanFA]

As I understand, you can raise a Grievance to the AO requesting for tagging the PAN as NRI and post that you won't be required to mandatorily link Aadhar. Aadhar doesn't get deactivated post that.

[@amaitra]

Great video - however the initial screen does not seem to have the left hand column to select. Great video all the same! I will try it out!

[@BanyanFA]

Thanks for taking time to leave your feedback. We could not understand which screen you are referring to. Pls can you share the specific timeline ?

[@amaitra]

@@BanyanFA the immediate first one. When we log in - the one you show is no longer there? And one does not seem to get the OTP in the US - as you predicted. So it is complicated to find the relevant AO.

[@BanyanFA]

Looks like you are not able to login. Please follow the steps on how to login using your bank's netbanking.

[@amaitra]

@@BanyanFA the problem seems to be the OTP is not received on a foreign (US) number. I succeeded with that finally - it was US day time - India night time. Maybe the load levels are lower?

[@meghashyamssinkar]

Puneet , wonderful work and very well made

[@BanyanFA]

Thanks a lot 😊

[@user-rq7tu4km5h]

Dear sir,thank u for ur assisting,vidoe was so helpful,i hv done all.in income tex portal my pan is showing active & residential status is updated as well.but my deemat aci cant open.as per them JAO has to update in pan database.i hv sent all documentsto JAO buti hvnt got any response.pls advised

[@BanyanFA]

After the PAN is active, the issue is now not of Income Tax Dept. There is a disconnect between the Tax Office and NSDL. You may raise another Grievance under an appropriate category and also followup with your Demat provider for a solution.

[@AdityaGupta-ml6bp]

Hey ! Great video but i am unable to log into the website as I don't have access to my indian phone number and I don't have an indian bank account anymore. However, I do have an old pan number and I am now trying to open an indian bank account

[@BanyanFA]

Unfortunately, I am not aware of any other way to login to the system. Last resort could be to apply for a Digital Signature Certificate and then try to reset. However, I haven't tried this option.

[@ybagga]

Very informative. Thanks for sharing. I live abroad. I have same issue, that my PAN has become inoperative. On website, for my AO office , it doesn't show AO's email, name or phone. I found only 2 of 3 options to submit my grievances 1. AO, 2. Systems issue. I files grievances as well sent an escalation email. If I send someone in person to IT office, will that help?

[@BanyanFA]

Thanks for your feedback. I think you should wait for a few weeks. By default, the grievance would land with the respective AO.

[@ybagga]

@@BanyanFA I got my issue resolved. Again thanks to your video. I have been trying this for a long time. This time I got a resolution in 5 days.

[@AKr-ve7no]

Yes I did all first raised grievance request then got Letter with fully relsoved letter then till it is inoperative

[@BanyanFA]

Please keep raising Grievance. This is the only way to do it digitally. Else, you may need to visit your Assessing Officer as the last resort. You may see from the large number of comments that this worked for all of the viewers.

[@steveking3108]

Very informative but I have a question here I was a NRI for past 7 years in Dubai but now I have returned back past 4 months but expecting anytime to return back on new job to Dubai. So my first question is do I put my status as non resident?? And when I send a mail to jurisdiction what should I tell him. Your response will be of great help

[@BanyanFA]

Thanks for your feedback. If you are back in India after a long time and are about to go back, it is likely you are still a Tax Non Resident. Irrespective, if you have an Aadhaar, you should link it to your PAN. If not, you may apply for one and link it.

[@Samir-2]

@@BanyanFA If he is a Tax Non Resident and also has an Aadhaar, and if he now links the PAN to his Aadhaar, would his Aadhaar be deactivated?

[@BanyanFA]

I don't think that Aadhaar will be deactivated. Non residents can maintain an Aadhaar

[@gaganduggal2082]

Thanks for the video, how would I know if my status has been updated to NRI? Will they make any changes in my Income tax portal?

[@BanyanFA]

While the PAN is not tagged as NRI, you will a ticker once you login to your tax website account stating that your PAN is inoperative. Once it is resolved, you will stop seeing the hover. You can also check the status by checking on this link eportal.incometax.gov.in/iec/foservices/#/pre-login/verifyYourPAN

[@hemaxipatil3452]

Thanks for the video. It was very helpful :)

[@BanyanFA]

You're welcome!

[@muk4prolfc376]

Thank you. Very insightful. We tried but we are not getting OTP on our mobile.

[@BanyanFA]

We have noted that OTP does come to overseas mobile numbers. We have tried in UAE, UK, US and Singapore. It may be an issue for that moment. Pls try after a few hours. Alternatively, if you can, you may use an Indian number.

[@RasnidhiDesai]

I filed grievance and AO replied there are no attachments !! I perfectly remember I DID attach one PDF file showing all proofs

[@BanyanFA]

This happens at times. I would suggest to reapply. It should happen for you. You can see there are so many comments in this video where all got success. Do consider to share this video in your contact groups as there are many who aren't even aware of this issue.

[@ovaishasan1967]

Very informative video. Dear sir, i have a pan when i filed a correction application to nsdl my application rejected . Reason of rejected my application is " according to itd data your citizenship is nonindian.But my citizenship is indian.I have adhaar also and i filed ITR last 12 years regularly.Now how can change my citizenship nonindian to indian in ITD Data.

[@BanyanFA]

Best way is to follow the Grievance steps in the Video and log it. Attach your passport to show to the JAO that you are a Citizen of India.

[@bloke312008]

Great and helpful video. Only issue I am facing is uploading zip file which is under 1 mb and I get an error file not getting uploaded due to server error. It is usual to have server outage only for 2 servers back to back two days in a weekend or it is faced by everyone?

[@bloke312008]

I tried chrome and Safari on MAC and the upload continued to show server error. When I switched to work windows computer and tried with IE edge it worked file. Either it does not work from MAC or the file zipped from MAC but think I tested on PDF too on Mac. The error handling and the error messages are very generic. It does help to switch computer or browser - FYI

[@BanyanFA]

The issue is an odd one. We got that a few times. Try avoiding zip and upload one file after another. You may spot one file would be creating an issue. Spot that one and try uploading it's screenshot or another pdf.

[@ganeshbyale5024]

If I am not wrong changing residentails status to NRI in the profile section of ITR website changes the PAN card residentails status too ?

[@BanyanFA]

We assumed that in the past but this doesn't work. This field is not used by Income Tax Dept to change NRI tag on your PAN. They have some other field outside the Profile which they manually update. We have learnt this through a hard way and hence please follow the steps in the Video to get this resolved for you.

[@jpharimane4774]

Thanks for nicely explained process to re activate the pan. This IT officers are useing this as an opportunity to collect bribes to re activate it. They openly ask money stating if your refund need to be processed quickly they are asking 10-15% of the money you suppose to get back... such a shame on this IT department. They try to use every opportunity to make money...i don't know when we can see currupt free India

[@BanyanFA]

It is sad to hear. Ideally you aren't required to visit them in person. If you are rightfully supposed to get refund, then any delay from your end is earning you interest. You should continue to raise grievance. If that is failing, your last resort should be raising a complaint on CPRAMS portal pgportal.gov.in/ Here it gets a direct oversight from the PMO and a different team altogether.

[@jpharimane4774]

​​@@BanyanFAthanks. Yes i am in the process of preparing for a complaints. Un believable they sent email saying your refund / assessment is completed. But since you have not linked your Aadharcard to Pan (i don't have Aadharcard as i am an OCI holder) we can't process your payment. Then my CA personally visited their office and give them official letter with all the required documents and get their stamp saying they received all documents. Next day they called my CA saying if this need to be processed you need to give me 1 lack bribe😮 I just can not belive..😊. I told my CA nothing doing. Let us fight it out. So i am giving them 3 weeks time and then processing my complaints

[@sudeshgupta3326]

very informative video. thanks

[@BanyanFA]

Glad it was helpful!

[@Meojas]

Hi Puneet Sir, Thank you for this wonderful explanation for the process. Does this work even if the NRI is not having an OCI? Do all the NRIs have OCI? I’m not very clear about OCI. Will the copy of Visa work as an alternative? Can you please explain?

[@BanyanFA]

Yes it should work. In that case you would need to provide their overseas Visa and a utility bill of their respective country to prove that the person is a Non Resident in India.

[@briancoutinho1196]

How long does it take for the pan to be activated after following this procedure. My CA did not know this procedure. I did as per the video 2 days ago.

[@BanyanFA]

Thanks for following the steps in our video. If you will see the responses of other viewers, you will realise that for most this got resolved in a few weeks. I would say within a month, most of the cases get resolved.

[@srinig880]

Sir..Good morning.. I followed your steps.. I was very useful..thank you so much. Now my PAN card status says like.. Your PAN is Active, details are as per PAN." On the next line it says " The PAN of Taxpayer is inoperative as it is not linked with Adhar" ".please help me how can we resolve this issue.. thank you.. Vasanth

[@BanyanFA]

Thanks for your kind words. It means that your PAN is not operative and you need to request the AO to tag your PAN as Non Resident. Pls follow the procedure in this video to raise a Grievance with your AO.

[@padmanabha-re8ws]

A NRI PAN has been made inoperative due to non-linkage of Aadhar. We have come to known regarding this matter on 21-07-2024. The due date of ITR is coming soon. Can we file the ITR even the PAN is inoperative and later send an application to the Income tax department or should we first make the PAN operative and later file the return. My concern is that even if i filed the application, the AO will take a lot of time to process the application and the return filing gets pending. What should i do now??

[@BanyanFA]

You should ideally start the PAN conversion process right away. Try seeing if you can file the return. I would be surprised to see if the system would allow filing of tax return for inoperative PAN.

[@vincypais6366]

Hello sir... Can u explain me I am nri but I want to change staus as nonresdient how to mail which documents need sir...

[@BanyanFA]

NRI details are covered from 10:20 timeline onwards in this video. To get your KYC validated, you will need to submit Aadhaar card as address proof for India + Overseas address proof as mentioned in the video. These docs would need to be physically submitted in India.

[@zuhaibpn]

Sir, Can we file return even if the pan is inoperative as due date are reaching Will it consider as defective return please replay sir

[@BanyanFA]

I think you can. Give it a shot. In the mean time pls take action to get your PAN operative.

[@pradeepgb986]

Sir, should we inform AO if we are NRI but not overseas citizen (OCI)?

[@BanyanFA]

You can.

[@pradeepgb986]

Is it necessary to update the PAN card if we are NRI but still hold Indian citizenship?

[@BanyanFA]

We havent seen any enforcement of this requirement from the tax office.

[@PH-ch4eh]

India citizen galti sa NRI pan card bangya citizen document subkuch India ka kysa Indian citizen pan card hoga kindly help me

[@BanyanFA]

AAP is video ko poora dekheeye and Grievance raise kareeye for citizen change. Apna citizen proof upload kar deejeyega.

[@sdatta3657]

very informative video, can I update my Citizenship also (Indian to Canadian) in this portal?

[@BanyanFA]

Thank you. You can give it a try. There is a seperate drop down in Grievance requesting for update of Citizenship

[@yhharishadyar7843]

Very good information sir

[@BanyanFA]

Thanks and welcome

[@ausking4093]

My issue ic changing RI PAN to NR PAN. Does ITO update NSDL database or we have to approach nsdl sepately ?

[@BanyanFA]

Once your PAN is tagged as NRI, the relevant details should flow through all systems.

[@ausking4093]

Thanks@@BanyanFA

[@vinodemehta3866]

I tried to get my JAO details by clicking on Efiling link in my HDFC bank account but the link is not opening. Also can I get this work done through you and what are your charges for the same?

[@BanyanFA]

Please connect with us via [e-mail]

[@RupenderKaur]

Thanks a lot for sharing such useful information. I have been struggling with Inoperative PAN for several months now. After following the steps mentioned in your video, I have now received an email from the AO in response to the Grievance stating that the citizenship status has been updated. However, looks like my PAN is still inoperative. In response to the DIT system's grievance, they are telling me to send the documents by post to an ITO ward for a change in citizenship! Is there usually a lead time between the change of citizenship and PAN becoming operative again? I am trying to understand if I just need to wait or take further action.

[@BanyanFA]

Thank you for your feedback. I would suggest to reopen or raise the Grievance again to your AO asking them to change the residence of your PAN to Non Resident. It is critical to have the resident status changed. You can be a foreign citizen but still a Resident in India on your PAN.

[@RupenderKaur]

@@BanyanFAI can't thank you enough. My PAN is now operative again. Do you also have some suggestions about receiving IT refund? I I could not receive a refund on my filed returns for 2022 due to an inoperative PAN, though the processing status on IT returns is shown as complete.

[@BanyanFA]

We are very happy to hear that this worked for you. For refund, pls raise a Grievance for Refund to the AO. This should get resolved. It may need you to click the link to "Request for Reissue of Refund"

[@partyfame2024]

Sir. First i thank you for sharing this experience and it was very helpful. Kudos. But i am getting response from AO by closing the grievences with note saying that i need to furnish travel details of past 10 years and explain section 6 compliance. He already closed the grievances without me responding. How does this work back and forth on this queries? Open another greivances or directly respond to him. Any thoughts or experiences

[@BanyanFA]

Thanks for your feedback. If you liked the Video, pls do consider to Subscribe to our Channel for weekly updates. On your query - Yes, please raise another grievance uploading the required documents. It is strange that the AO is asking for that. For all our clients, this level of detail wasn't required. I don't see why he needs 10 years data when even just last one year data showing you as living abroad should be sufficient. Considering the effort, I would suggest to try once again raising a fresh Grievance & upload your overseas passport / address proof and see what the outcome is. Perhaps you may get a favourable outcome and could avoid the need to compile the 10 yr data.

[@swapniljunnarkar2762]

Please see my response, i went thru the same situation with me and my brother's yesterday.

[@sdatta3657]

I have not filing in last 21 years, so no portal log in, can I send an email (from non-registered email) request attached with the required documents to AO to make PAN operative?

[@BanyanFA]

I appreciate this challenge. If you have a bank account in India, you will be able to login to the tax website. I have added the procedure in the video itself.

[@sdatta3657]

@@BanyanFA Thanks, as I didn't have portal before, I opened a new profile. One question please whether the documents (Passport, OCI etc.) need to be self-attested and scanned?

[@vishalg.9690]

I have one question. Will these work if NRI has a Aadhaar Card ? Since, In template it mentions that I do not possess Aadhaar Card. But, I being NRI, I also have an Aadhaar Card, but the issue is it's mobile no. is very old and not updated, which requires me to visit to India to get it done.

[@BanyanFA]

I was reading the FAQs on Income Tax website and it doesn't say that if you are a NRI and if you have Aadhaar, then you must link them. I couldn't find a circular which states the same as well. All I could spot was - Mapping is optional for NRIs. In such a case you may want to modify the declaration to suit your background and then try. Once you are in India, you can fix your Aadhaar & then map it.

[@vishalg.9690]

@@BanyanFA Thank you for your prompt response.

[@rickyslifeintheukabroad8552]

Hi, Thanks so much for this detailed video. I have followed your advice. Now when I log in after a week I don't see the running ticker above which says PAN is in active. Does that mean my PAN is active now. Also the 3 Grievances are not closed as yet. Please advise.

[@BanyanFA]

It is likely your PAN is now active. To check, you can click Verify Your PAN option. There are a few comments in this video where you will see this being discussed and answered. If you still struggle, pls message back.

[@rickyslifeintheukabroad8552]

Yes It shows PAN is active in Verify your PAN Many thanks again for this video and your quick reply. You are a star.​@BanyanFA

[@BanyanFA]

Do consider sharing this video with your connections. Many NRIs aren't aware that their PAN is inoperative. Do follow us for more such videos.

[@ChanduSingh]

Puneet Can i use the HDFC NRO Account to do the login which you showed in the video , when I tried it gave me " other Error Click to Login to e-filing portal"

[@BanyanFA]

You can use any bank account. Does not matter. The error could also be a bug in interface. You can try again later or with a different bank login if you have one.

[@ChanduSingh]

@@BanyanFA Thanks for the reply , NRI Account is ok. or it should be a bank where i have PAN attached, and i don't have a login earlier with the incometax portal in that case the bank login option will work?

[@BanyanFA]

I think these days all banks have PAN linked to them. So you could use any bank

[@ChanduSingh]

@@BanyanFA I don't have PAN linked to any other NRI/NRE account in other banks and linked only with NRO in HDFC and that throws error and fails . Have to wait for my lazy AO to wake up and do the work its 15 months now and still waiting to hear from him.

[@ausking4093]

My issue is convert RI status to NR for PAN .ITO my profile tab is updated with Australian address. However, it does not send this info to NSDL who appear almighty custodian of PAN related information. I want to change my PAN card status from RI (PAN issued many years back) to NR in the NSDL database without changing the PAN card number. I visited TradeWorld A wing NSDL They sent me to TimesSquare Protean 10th floor for PAN related activity. Protean says I have to fill change reuest online I tried online form. if I say foreign citizen, it comes back with error - database status mismatch. if I say indian citizen, it wants adhar card detail. Being Australian citizen, I am not eligible to have Adhar card. in short, I am unable to progress this matter further.

[@BanyanFA]

I appreciate your condition and this is the exact situation which should get resolved via the steps mentioned in the video, digitally Please raise a Grievance via the portal using the steps in the video and give it a few weeks. Do message back if you have any clarifications.

[@karteekchalla7451]

Hi Puneet, I had already raised a Grievance to AO. Can I raise one more Grievance to AO for the same request as I had enclosed only copy of OCI in my first Grievance?

[@BanyanFA]

Yes you can raise another one.

[@karteekchalla7451]

@@BanyanFA Thank you for your prompt reply Puneet! By the way, don't you think the sub-category "Change of Citizenship Flag" suits better instead of "Restoration of deleted/deactivated PANs" as I raised the first Grievance with "Change of Citizenship Flag".?

[@BanyanFA]

You are right for getting citizenship changed.

[@vishalgupta-yr9ec]

Hi I have done all the things in the video for my inoperative PAN . It is still not active 😞

[@BanyanFA]

It is not an automatic process. It is a workflow to submit your request. From here the request goes to your Assessing Officer for approval. It can take any where from one week to 6 weeks. Depends upon how responsive your Assessing Officer is.

[@vishalgupta-yr9ec]

@@BanyanFA I have done the process back in December and again in march this year . Nothing happens so far ,No mails from them .Pan still inoperative

[@BanyanFA]

We have seen very rare situations like this as the AOs are mandated to resolve grievances raised through the portal. Your last bet is to visit in person or via a representative. In the mean time do consider to raise another one level grievance via the PMO office - CPGRAMs. Google it.

[@maniekdobhal4516]

The AO is not responding nor taking any appropriate action. Its more than 15 days. Can you please suggest something I can work upon/

[@BanyanFA]

Please do not leave your hope. They often take time. Even a month is at times possible. I am assuming that you have raised a Grievance ?If you still don't hear from then, please quote the grievance number and send an email to the escalation email id which I have provided in the video.

[@aditya_vz]

How to change adhar section status to “not applicable” it says link aadhar under adhar status in personal details I want “not applicable “ can you please help me?

[@BanyanFA]

This video is exactly about getting Aadhar status as being made as Not Applicable. The mapping is NA if PAN is tagged as NRI. Please go through the steps and it should resolve your issue.

[@aditya_vz]

@@BanyanFA thank you soo much sir

[@s4sunshine01]

NRI pan made inactive due to name mismatch compared to aadhaar card. plz suggest how to correct name on the PAN.

[@BanyanFA]

I think you can attempt to request for tagging your PAN to NRI and then it won't need a Adhaar linkage. Post that, you can work to get the name changed in PAN. There are clear instructions on income tax's website on how to update name in PAN

[@meeraramadurai4339]

If you are a Indian passport holder and NRI how should we go about

[@BanyanFA]

Exactly same steps. We have resolved this for same situations. You can upload your Passport, Overseas Visa and address proof.

[@lajamur1]

Hi My profile shows PAN is active, and Non resident. I have been filing returns for my rental income. Does this mean that my PAN is an NRI PAN and not a Resident PAN ?

[@BanyanFA]

If you are filing as NRI, it is likely that the PAN may be tagged as NRI. Active PAN does not always mean that it is tagged as NRI. If your Aadhaar is linked to PAN, it will be active.

[@BonginITALY]

I live in italy last 15 years 2012 last it returns submitted. Now my pan is inoperative .some share i buy last years. Now demat ac inoperative. What can i do? Please reply. Thank u.

[@BanyanFA]

Thanks for asking your Question. Your demat account has been inoperative perhaps because your PAN may be inoperative. Owing to an Inoperative PAN, they KYC gets on Hold. Please follow the steps in this Video to get your PAN operative and after that your Demat should become operative again.

[@BonginITALY]

Thank you for reply. KYC the bank or zerodha? Please reply

[@BanyanFA]

Please follow the steps in the video to make your PAN operative. After that your KYC should get resolved.

[@BonginITALY]

Thank you

[@ruthfernandes8858]

Hi Mr Agarwal Thanks for the video, great help, so far so good, I noted the email address for the Jurisdiction Officer to send the attachments as mentioned, I tried several times and rejected on every occasion, can you please help me. Or another email address from the Jurisdiction Department ? Thanks for your time.

[@BanyanFA]

I get your situation. I would suggest that instead of emailing the AO, now try just the grievance route via the portal. See for a few weeks and then report back here with your experience.

[@maheshteckchandani4222]

Hi Puneet, I am an NRI but have never filed ITR till date. But I do have PAN Card that was taken almost 25 years back. I do not have login details. I have been using this PAN Card for my NRI MF Investments. Now I am stuck as new investments are not going through. Pls suggest.

[@BanyanFA]

Your problem is exactly resolved in a step by step tutorial in the video. Pls follow the steps and if you get stuck, please message here again. Once your PAN becomes operative, your investments will start again in a few days.

[@user-qf9eu4yc4m]

Hi sir if pan is active and details are not matched with pan and adhar what I can do

[@BanyanFA]

If your PAN is still active, it is likely that that it is linked to Aadhaar. I think you should be fine. But it is helpful to have same names in all your records.

[@pavanemi6145]

Hi sir. My client is an NRI but she has aadhar. Now she wants to link aadhar to pan for some property registration purposes and later update her PAN status to NRI. How can I do it? Kindly help

[@BanyanFA]

Hi, Yes definitely she can get her Aadhar linked to her PAN. For that first she would need to pay a fees of Rs. 1000. Then in a few hours, she can visit her income tax login page and link PAN with Aadhar. The process is same for NRI & Residents for linking of PAN & Aadhar. You can in parallel request her Jurisdiction Assessing officer to update NRI status on the PAN based upon the steps in this video.

[@pavanemi6145]

@@BanyanFA okay, thank you

[@princeverma820]

Hello Sir, My wife is US Citizen. She has got the Aadhar Card. We have applied for Instant E pan. By mistake her citizen got marked as Indian. When we received the pan card it was showing Red cross on the right dsc. When we checked the Residence category was filled in Indian. I have written an email to ITO for the Cancellation and Surrender of Pan Card. My question is what should i do: Should i follow the same process as u have mentioned in the video? Should Pan Card be surrender and to be made new? Or i can just change the Nationality by filling up the grievance?

[@BanyanFA]

If you have applied for PAN as a resident, you would have already got your PAN Aadhaar Linked. You can validate if your PAN is active and valid by this link eportal.incometax.gov.in/iec/foservices/#/pre-login/verifyYourPAN The reason you may be seeing a red cross is perhaps DSC validation issue. Pls Google and you will find a way how to validate DSC. It is likely your PAN is active and operational.

[@princeverma820]

@@BanyanFA but should be get i cancelled since it is not made on the basis of Foreigner?

[@BanyanFA]

You can log a Grievance tagging the Assessing Officer and select the option to change the Citizenship.

[@nitheshrohatgi6196]

good

[@BanyanFA]

Thank you.

[@Prabhjot_bassan]

I dnt remmber my mobile no wat to do ??

[@BanyanFA]

Pls go through the video, there is a section which talks about how to login using your Bank's netbanking. Once you login, Update your password and contact details.

[@gooddayok]

I am NRI - What if I have Aadhar - should I Link them

[@BanyanFA]

If you have an Aadhar, please go ahead and link it with your PAN

[@gooddayok]

@@BanyanFAthanks - will this reactive PAN card or make it operative.

[@BanyanFA]

If it is inoperative owing to non linkage with Adhaar, then it should become operative

[@Aniket-ww3er]

Hi sir how to get a consultation with you

[@BanyanFA]

Please write your email id in the comments and we will connect with you.

[@radheyradhey5211]

your suggesstions please, if the grievence has been resolved with this message "The resolution for your grievance application: Kindly file PANcorrection request along with passport at the Aaykar Seva Kendra Centre at Civic Centre, NewDelhi or send the documents through post at ITO Ward 72(1) New Delhi Room No.1207 E-2, BlockCivic Centre for further necessary action."

[@BanyanFA]

Doesnt seem so. We have seen different Assessing Officers taking different route. Here the AOnis asking you to send the docs through post. I would suggest raise another grievance and in parallel submit the documents to The ITO Ward via registered post.

[@radheyradhey5211]

@@BanyanFA Thanks for your prompt reply, I would say that he did resolved it in a day but sending the documents from here via registered post takes time and money. Thanks

[@radheyradhey5211]

@@BanyanFA Should I escalate?

[@BanyanFA]

You should definitely give it a shot to raise grievance again. If some one is coming to India, send the docs with them. Try what ever way it works. Not many AOs give you such a prescriptive response.

[@radheyradhey5211]

@@BanyanFA Thanks your guidance. Your suggestion regarding raising a grievence for DIT(Systems) worked and they change the flag to NRI🙂. thanks again.

[@jkj1459]

LOT OF PROCEDURES AND TENSIONS TO LIVE ON EARTH . HOW CAN ORDINAY PEOPLE COE WITH ALL THESE THINGS

[@BanyanFA]

We appreciate this part & yes it is challenging for people to comply. Hence to assist, we have these step by step processes to self help people.

[@meghaparamatmuni984]

If the govt gives the option to link your Pan card with your International phone number instead of Indian phone number then getting OTP very easily.

[@BanyanFA]

Thats how it works. You can link your overseas mobile number and the OTP comes on overseas numbers.

[@meghaparamatmuni984]

@@BanyanFA Thank you Sir for your prompt response. Can you please share details of how to do it? After changing residency status how to change the phone number from Indian to international number? Thank you in advance.

[@BanyanFA]

Once you login, you can go on your profile section (top right) and there you have an option to update your contact info. You will need to enter OTP to update your contacts.

[@meghaparamatmuni984]

@@BanyanFA Thank you

[@user-ef3vz6gy7d]

Sadakchaap company zerodha

[@BanyanFA]

What happened sir ?

[@user-ef3vz6gy7d]

@@BanyanFA My trading account is blocked. I have already done rekyc and everything.Already 7 working days passed but still no response

[@BanyanFA]

If your KYC is done, then please raise a support ticket to get this resolved.

[@meerapatankar7275]

Why is India so backward technologically. They like to say they are a developedd country with highest growth and economic development but any online portal be it banking immigration or Income-tax is totally redundant and not at all user friendly.

[@BanyanFA]

I appreciate the frustration. Isn't online banking in India one of the best considering the short tenure it has been vs Western counterparts. Also, most countries don't even offer online digital solutions for immigration & are even more painful. Re tax, I have seen massive positive change & yes more to go