How to charge your ReSound custom hearing aids

Below are the instructions on how to charge your ReSound custom hearing aids.
1) Grab your hearing aid charger and locate the charging power port on the back.
2) Plug in your charger cable.
3) The green charger light should illuminate.
4) Set your charger down and open the lid.
5) Locate the blue dot on your hearing aid, blue is for the left side. Place hearing aid in.
6) Now locate the red dot on your hearing aid, red is for the right side. Place hearing aid in.
7) Close the lid to start charging. The green indicator lights in front of the charger should illuminate to confirm your hearing aids are charging.

[@Bryan5288]

Hey resound team, "Does this charging box have wireless charging on-the-go or must it be plugged in to recharge? " My Ai-Starkey rechargeable case holds a charge where I can put the aids in it for extra power when traveling and using my headphones. I tried that with my new ResoundGN hearing aids and the batteries were still dead. 😟

[@jiofreed7855]

The glowing lights that show that I am charging my hearing aids are not illuminating and my hearing aids are not charging. What do I do? I couldn’t find what I was looking for in the troubleshooting guide and I need help.

[@ReSoundUS]

Hi Jio. Thank you for reaching out to us. Wondering if you are seeing the solid light next to the port on the back of the case? We recommend trying to plug the charger into different outlets or trying a different cable if you have one that matches the one the charger uses. We also encourage you to contact and visit your hearing care professional, as they will be best able to assist you and provide you with the next steps. Thank you so much!