How to Check for Outages & Planned Engineer Works

In this video Paul will be showing you how you can check if your Zen Internet service is experiencing a Major Service Outage (MSO) and Planned Engineer Works (PEW).
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Service Alerts: servicealerts.zen.co.uk/
Broadband Status: status.zen.co.uk/broadband/
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As with all of these check its a good idea to have a pad and paper to hand to make notes of any steps you complete should you need to refer back to them later.
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If you want to know more about the Ultrafast Broadband click here: www.zen.co.uk/broadband/ultra...
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Zen.co.uk: www.zen.co.uk/
Twitter: / zeninternet
Facebook: / zeninternetuk
Instagram: / zeninternet
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Audio: Country Cue 1 by Audionautix is licensed under a Creative Commons Attribution 4.0 license. creativecommons.org/licenses/... Artist: audionautix.com/
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#Zen #Internet #Openreach

[@TestGearJunkie.]

Another question, how do you check for outages if you don't have any service, and therefore no phone number (assuming full fibre). Not everyone has a mobile you know, my late mother would not have known what a mobile phone was if it jumped up and bit her in the ankle.

[@poppiebailey9167]

With full FTTP there is now no requirement to have a landline, so how can a customer easily check the service status without a telephone number?

[@howtobyzen]

Hi Poppie, Thank you for the great question! If you do not have a telephone number you can simply use the first 4 digits of the "Area Code" for your town/city in the search bar on status.zen.co.uk and this will bring you back the results for that area. e.g. if you live in Rochdale simply enter "0170" Hope this helps, Thanks, Paul

[@JamesGowans-zo9sv]

There are five buttons on the top of my 7530 router so which one do I press? What is the point of a video if you do not show the button which is to be pressed! That said why should I be wasting my time sorting out a fault which this ultimately compulsory switch to digital has caused?