That jacket is perfect with the right accessories...red rubber nose, oversized floppy shoes, white face makeup and a loud rubber bulb horn. See, it's all about the accessories.
@jeromelbbs95925 ай бұрын
😅
@kelpfarming4 ай бұрын
pardon me while i guffaw
@w.adammandelbaum18054 ай бұрын
@@kelpfarming no problem, guffaw it.
@DavidHalfordsLane5 ай бұрын
Some good points but it’s always good to formally recognise good service too. Not many people do.
@neiltupas44632 ай бұрын
I just found your channel, great topic and excellent content. Thank you very much!
@TheChapsGuide2 ай бұрын
Welcome!
@mikebodner18125 ай бұрын
For interpersonal problem solving, live communication via in person, phone call, or video conference will lead to better results than email and texting.
@themoderndandy7135 ай бұрын
Here are some emergency recovery steps, in proper order: 1. Ask the company if they're willing to redo the jacket, explaining what was wrong with the jacket. 2. Complain to the company, and ask for a refund. 3. Debate the charge with your bank, or consider not paying if the bill hasn't been delivered yet and you have a legal right to do so. 4. In the worst-case scenario, donate the suit to Goodwill, leave a negative review, and consider reporting them to the Better Business Bureau if that's possible. Don't consider this revenge, but instead precautionary steps to avoid others being scammed by this company. As Ash says, remain polite throughout the entire process; poor behavior almost never serves any useful purpose, but kindness always has the chance of working things out alone-besides, it's just what a gentleman does.
@w.adammandelbaum18055 ай бұрын
Ask the screwups to fix their screw ups? The fact they muffed it the first time does not mean, like love, it's better the second time around. Complain to the two tailor company? Buona fortuna with that. #3...YES! Report Italian company to BBB? Io non credo che hai detto questa cosa.😆
@johnorchin85674 ай бұрын
Great advice Ash.
@danielmanor6055 ай бұрын
Thank you so much for the great tips Ash! Also - the jacket you’re wearing here is lovely and suits you perfectly.
@TheChapsGuide5 ай бұрын
I hope you are able to obtain a suitable resolution for this commission Daniel. I think thst the comments are resounding.
@alalder15335 ай бұрын
A bespoke suit should have had at least one intermediate fitting so perhaps the real lesson here is use a tailor within a reasonable travel distance from where you live. I'm surprised that the tailor didn't point this out when the suit was commissioned.
@danielmanor6055 ай бұрын
They did ask me during the intermediate fitting where I want the button stance placed. But at that stage the garment is all over the place, with lots of threads and the canvas is revealed so it's very hard to properly see and imagine how things will look at the end and fit on the body. Additionally, I'm not a tailor and shouldn't be expected to estimate precise decisions regarding fit, without the tailor stating his professional mind
@alalder15335 ай бұрын
@@danielmanor605 Ok, didn't realise you had had a fitting. As you point out as customers we are laymen in the arts of tailoring so it can be difficult. I hope you have better luck with your next tailor!
@richierich76095 ай бұрын
I am really enjoying this channel. I like the host and enjoy the country flavour of the channel, in contrast to most tailoring channels which focus almost exclusively on the city. One thing I'm having some dissonance about lately is the rules between English tailoring (country, city, fabrics & shoes in each), and fashion tailoring I've been looking at in channels such as MilanOnTrend. On the streets of Milan - presumably outside fashion week - all the rules are broken, usually to good effect. I don't live in a place where people wear suits often outside of Sunday morning, so I don't feel bound by English rules, but I also want to know what those rules are so I can obey them in more formal settings and then get more playful for evenings out. Anyway, I enjoy your channel. Cheerio.
@martinbonniciphotography5 ай бұрын
Great advice Ash. As you suggested, I would always follow up with a clinical but polite email of points covered in a conversation. I think most artisans would want to know and fix issues, not all of course but most. Good luck to Daniel.
@TeisteBrito-r4k5 ай бұрын
That jacket is absolutely terrible ! I'm surprised about that since Napoli taylors are usually extremely good Very sad experience
@БелорусскийРусскийБостон5 ай бұрын
I have just learned a great lesson from this fine English Gentleman! 🇬🇧👍 Greetings from Boston from Russian American subscriber.
@505509richard5 ай бұрын
Great point about reputation Ash. In the age we are living in, a one star google-review (containig just undisputable facts). And mentioned in a follow-up call or email (asking if there are any mistakes in it), works suprisingly well.
@JOHNCHENSJCA5 ай бұрын
This video advice is very applicable to so many situations in life or work. Thank you! 😁
@TheChapsGuide5 ай бұрын
Glad it was helpful!
@par3caddy5 ай бұрын
Gr8 video as always sir. Now let's back up..... In my opinion, as a long time professional stylist. The design looks good to me. I understand it's not in everyone's liking. It's outside the traditional box store styling. Go back to design and some darting will help after a few wears. Thank you for your gr8 content. Your program is of the best in the world, in my opinion. Keep up the great work
@alabamatechwriter69599 күн бұрын
IN-PERSON FITTING : Never buy expensive tailor-made anything through correspondence. Travel to the establishment and have it fitted in-shop. The money paid is simply too much to trust to a virtual fitting based on sent measurements rather than professional, in-person measurements from your body. I’ve had no complaints because I’ve always been present during each process when the tailor can make appropriate suggestions and adjustments can be made to my immediate satisfaction. Additionally, other items can be brought to fittings to decide how well they match, i.e. shoes, belt, etc., since it helps to have a full-dress review of the design after its initial completion. In short, in-person ordering is more likely to be a satisfactory process for both you and your tailor as you work together to create your suit.
@JamesDavis-ke5qk5 ай бұрын
Dear Sir. Make this video a chapter in your book. Excellent video as all ways.
@A.J.Lawson5 ай бұрын
I’d be asking for a full refund. Unfortunately his issue is by walking out of the shop he’s in effect accepted it. Difficult to go back after that.
@rogerr.85075 ай бұрын
I've returned 3 suits or jackets, ask me anything. Yes I shop in vietnam and thailand 😅
@goggo95 ай бұрын
Hi, neapolitan sartorialist here, I’d like to tell you a little bit about my experiences if you don’t mind. I currently have gone bespoke twice and with 2 different neapolitan tailors. One is a reliable, old fashioned, not-so-famous and the other is a worldwide known artisan. Just want to reassure you that in both cases, even after 3-4 fittings, at the delivery the jacket still wasn’t right. Both times, in my case, it was about the collar-shoulder-arms fit that was off and had to be adjusted. That’s probably because since I’m fairly athletic built and into running, I would like to emphasize my efforts to stay fit and so I try to push tailors to go a bit more “fitted”. Apart from that and my personal taste my first bespoke, at delivery, had ridiculously short sleeves and the second has the collar that doesn’t stay in place (collar gap etc) so quite serious issues that needs to be addressed . With that said your case is a bit more extreme and needs fixing IMO. My broad suggestion is of course to talk to them and be polite but also don’t be afraid to be direct. Italians are usually direct and neapolitans are possibly, even more. As Ash said, once you let them understand the mistake and trigger their pride in the right way, I’m sure they will be very keen to sort it out. I hope this is helpful and makes sense.
@silasmoser3012 ай бұрын
I'd love to see a follow-up episode on how this suit issue gets resolved.
@esiu745 ай бұрын
Were there any fittings? I'd assume if there were, such issues would have been caught.
@geoffreysundstrom5 ай бұрын
I good approach very much in keeping with your law enforcement background
@alabamatechwriter69599 күн бұрын
COMPLAINING LIKE A GENTLEMAN : In general, I don’t complain. Rather, I explain what happened, so as to understand the issue together, and then ask if they are open to suggestions how service or training might be improved. Owners and mature managers are always very thankful for the collegiality of finding a solution together rather than a mere statement of complaint. COMMENDING LIKE A GENTLEMAN : Likewise, I also speak up when the system is excellent. I usually ask for a manager so I can commend the staff in front of that manager and then commend the manager for training the staff. So far, I have had no complaints. Everyone deserves to be commended for excellence and people of good will deserve to be treated as we would desire if it was our system that had gone awry.
@johnbunton91775 ай бұрын
I've bought suits at thrift shops for twenty dollars Canadian that look better and fit better than the garments displayed in these photographs. I agree, Ash, that this doesn't even look like a bespoke suit, in terms of fit, or even quality of materials or construction. I will never have the money to buy a bespoke suit, unless I win a lottery, but I honestly believe that the law of diminishing returns applies to some high-end, ultra-expensive purchases. -At some point, you cross a threshold where you're simply not getting your money's worth. I do feel sorry for this gentleman. -It's a shame when you have your heart set on something, and you work and save for it, and it turns out to be a real disappointment.
@joeo72575 ай бұрын
Most transactions are done by using credit cards. Most credit cards include a free extended warrantees. I have used this benefit before, but it requires documentation. Photos etc. If that is the case return it to them. They are not skillful enough to make it right, let your credit card company make you whole again. The measurements were pitiful, the tailoring was worse. This was not a mistake. It was the best they could do. They shouldn't be proud of it.
@pjyast5 ай бұрын
I would just send them a link to this video as my complaint. LOL
@kennethjohnson48385 ай бұрын
I was thinking the same thing!
@mattd-p97205 ай бұрын
Fantastic video Ash. If I may, it may be prudent for the gentleman to review his payment method. For example, in the UK credit cards are afforded additional protection for payments between £100-£30k and there would be recourse for the gentleman to recoup his considerable expense. It may be different abroad but it may still be worth looking into 👍🏻
@TheChapsGuide5 ай бұрын
Good call!
@ronaldpoppe37745 ай бұрын
Great advice Ash. After working in retail for many years I can say you get more bees with honey than vinegar. A grievance can be resolved better and quicker with respect on both sides. Going in person or on phone is the best way to convey your grievance. When purchasing a bespoke suit you should expect to be satisfied with the results. I definitely would not worry about hurting their feelings. Just be respectful and lay out your case and disappointment.
@StephenCowley0015 ай бұрын
The first thing I'd do is look at the refund policy on their website or on the contract you signed. In fact, I'd do that before I ordered from them. Then I'd ask for a refund, offer to deduct postage or materials as a courtesy and - subject to agreement if necessary - send the items back. Basically, you have both contractual and statutory consumer protection rights. Dealing with people overseas might make working out what they are more difficult, but it should still be possible. If it's not fit for purpose you're entitled to your money back. A final point is that some of the cheaper end bespoke businesses are known to have these kind of problems. I'd only deal with local people you can trust for that kind of service.
@JoeBeim5 ай бұрын
You are correct.
@bjartone-ip5cd5 ай бұрын
Very good advice.
@j.burgess44595 ай бұрын
It just goes to show that there is no substitute to the old names on Savile Row
@Dappertrucker5 ай бұрын
Bespoke has multiple fitting prior to the final product this we have to keep in mind
@Santoshlv4265 ай бұрын
If an item is unacceptable, this should be disputed and/or returned within 7 days. In this case, the opinions of what's good is subjective. This video has taught me that if I commission bespoke garments or jewelry, ALWAYS obtain a detailed drawing which both parties sign off on BEFORE manufacture. What are the T&C's of the contract/quote. There's probably clause addressing disputes and a resolution process if any. It's common here in South Africa as part of your common law consumer rights. The jacket is unflattering no doubt.
@Heywood.Jablome5 ай бұрын
Looks like a 1930's hobo. Shouldn't have taken delivery on it. Too much time has passed. File a dispute with your credit card and cross your fingers.
@ankurbamne71555 ай бұрын
This should be included in an MBA curriculum:-!
@Olyfrun5 ай бұрын
Oh no, what a bother. My heart goes out to Daniel- being stuck between "I am gutted" and "is this an issue" is a horrible place to be. Great advice, as ever.
@b_altmann5 ай бұрын
The jacket is way too short. I’ve had an experience with a store where six people told me different things, some of which were plain wrong. It took a while to get to a satisfactory point. As it was a chain, there was a customer services department and that helped. - Generally you need to sign off on work you have commissioned. The business then can try to make amends if that seems feasible. If this fails, then you can ask for a replacement or your money back.
@MisterBurtonshaw5 ай бұрын
Sorry to hear about this chap's plight. I've suffered shoddy work from supposed "alteration tailors", thankfully, we are only talking £50 or so.... Neither used recognised/proper alteration methods when doing the work. This wasn't a case of me hunting down the cheapest place locally, it's all that was available locally and no better than what could be done by yourself with a bit of practice . It's always been the way, a lot of business people are just chancers.
@daniell22175 ай бұрын
Re - offering solution, as a general rule I agree, but I think this situation is different. One goes to a bespoke tailor in much the same way as to a doctor. That is, absolute reliance on and deference to another’s professional judgment. To me, a refund the only satisfactory solution here. Expecting the victim to suggest a professional solution places an unreasonable burden on the victim (Daniel cannot be expected to identify all the flaws of a bespoke coat), allows the ‘professionals’ an unwarranted escape hatch in the event he does propose solutions (“we did what you wanted; not our fault it didn’t work out”), and in any event the trust bond sounds completely broken.
@shelbypayne36205 ай бұрын
Would say. You are a tailor your expectations should be higher than mine.
@ZoomZoom-ng6sn4 ай бұрын
My behavior or personality approach would usually depend on what kind of person I'm dealing with. I'd be encountering all kinds of different people. From street guys to sweet little old ladies.
@Crazy_Joe_Davola5 ай бұрын
This was hard to watch because I can 100% relate.
@douglasdietz75035 ай бұрын
Is that polyester?🤔
@_Gartne_zum_verschoenerne_5 ай бұрын
Seems like they placed the button for a two roll three jacket and just left off the lower two. I found in my own experience that people in this custom business are incredibly forth coming, so i would expect there to be a good chance they would willingly re do the jacket if he voices his dissatisfaction with it. It would be such a shame to have well fitting pants and waistcoat, but no jacket, purely on that i would consider getting the jacket redone. But i do have to wonder, if that hasn’t been discussed during the first or second fitting.
@danielmanor6055 ай бұрын
They did ask me during the second fitting where I want the button stance placed. But at that stage the garment is all over the place, with lots of threads and the canvas is revealed so it's very hard to properly see and imagine how things will look at the end and fit on the body. Additionally, I'm not a tailor and shouldn't be expected to estimate precise decisions regarding fit, without the tailor stating his professional mind
@scrambaba5 ай бұрын
Good Lord! He needs to demand his money back or sue them.
@themoderndandy7135 ай бұрын
I'd recommend against a lawsuit unless there was some guarantee of satisfaction. It's unfortunate, but I don't think poor taste is a valid lawsuit basis. Demand the money back or debate the charge on the card with the bank, in my opinion.
@w.adammandelbaum18055 ай бұрын
Uk guy sue Italian guy for couple of thousand? Jurisdiction in Italy, not worth a lawyers time, not worth travel expenses, different legal system than uk, lots of luck with that.
@scrambaba5 ай бұрын
@@w.adammandelbaum1805 depends on cost-benefit relative to outlay. Probably not worth it.
@mahmoudghoneim80045 ай бұрын
It's really sad when you think you are indulging your dream and find the result is that horrible, however i think the gentleman hasn't done well enough in the process, there are obvious issues that must have been obvious in the pre-fittings the most obvious is the jacket length , drop and as you rightly mentioned the buttons height , those should have been captured earlier.
@pjyast5 ай бұрын
People wouldn't buy that suit as it fits at the rummage sale I volunteer at.
@polpan19735 ай бұрын
This sounds briliant, well mannered and it is probably the best approach that I am trying to follow when I want to complain about something. However, and admittedly, this is an extreme example, allow me to bring up the example of Neville Chamberlain and Hitler who, right after the Munich Agreement in 1938, Chamberlain very reasonably presented his points to the latter and they both agreed and signed a declaration saying that UK and Germany would never go to war again. My point is that, unfortunately, more often than not, people are not very reasonable. They do not seem to care as much as one would expect about their reputation or the damage that they may suffer if they do not provide a decent service. Of course, you will say that is their damage and, therefore, their problem. Well, it is still yours too, if you are left with the expense for a bespoke suit you cannot wear. My conclusion? Avoid situations that have a high proobability of giving you a headache. Get references on a tailor before you actually try him. Word of mouth is the best way. Ask someone you know and trust to provide information, if possible. Try something more simple with that tailor first. An MTM jacket for example or a pair of trousers and, if you are happy, proceed with the bespoke suit. Check the tailor's other work. Usually, they have on display pieces that they have prepared for others. I can think of quite a few ideas on how to avoid a problematic situation, rather than trying to find a solution for it. Dear Ash, if you agree, it would be very interesting to share your opinion on this approach. Thank you.
@alekhidell70685 ай бұрын
A gentleman writes a book ;)
@l.r.quimson4 ай бұрын
Is that boutonniere of a Knight in Obidience of the Order of Malta by any chance?
@TheChapsGuide4 ай бұрын
Member of the Most Excellent Order of the British Empire (MBE)
@MikeB0715 ай бұрын
I guess what I'm wondering is, didn't he see examples of this tailor's work, either online or when he visited their shop for the first time? If you visit Henry Poole or Huntsman, or any reputable tailor on Savile Row or in Italy (or anywhere else, for that matter) you'll be able to get a sense of what their house style is; it looks like the "house style" for these guys is boxy, shapeless, too short jackets with a comically high button stance, but he should have been able to determine that long before he got the suit.
@vevey755 ай бұрын
The product was not a custom fit for him. The photo tells the story explain to them in a polite way that this needs to be fixed and be open to their solutions. List 3 to 5 items and be very clear so there is no room for ambiguity using a second opinion from an expert. Have this information ready for your bank so you can apply for a recharge if there is no movement within the next 28 days. Challenge if the company is based overseas, but in the UK, my advice would be to see them in person wearing the ill-fitting suit 😉
@vevey755 ай бұрын
Think about options: partial refund, full refund, correction, with no additional cost. It could be that the tailor lost your measurements or a new person was being trained up, and they dropped the ball.
@adrianwalker28335 ай бұрын
Any man would look like Humpty-Dumpty in that jacket!
@elegant_travelling5 ай бұрын
As an Italian please allow me to share my two cents: I have encountered this type of jacket with absurdly high buttoning before. It always left me puzzled as it almost seems like a three-button suit with the bottom one removed. But I have seen it often enough and in different contexts that I am now convinced it's a stylistic choice rather than faulty tailoring. Although it is certainly not a style I like, Italy is a rather warm country most of the year, and (often) one not really concerned with etiquette (but then again, we wouldn't be the home of 'sprezzatura' otherwise). The result is that if you walk around most italian cities (Pitti Uomo is absolutely NOT an indicator of how the average suit-wearing italian dresses) you'll see that most people wear their jackets unbuttoned. A jacket designed to be mostly worn unbuttoned may have a relaxed enough fit that the high button may simply become a distinguishing feature. Ultimately, all of this shouldn't matter for a bespoke suit which should be made exactly to match the requirements of the customer. But unless you specified it (and you might not have had any reason to do so as you would have expected the button to sit at a 'normal' height) they may have just gone with the styling they are used to. I think you should contact them and say that you're not happy with how it turned out. I can't imagine you spent less thant €1000 so you are well within your right to complain. My only question to you would be if you researched these taylors beforehand (i.e. looked at several suits made by them, compared them with other tailors or suits you already have etc...). If their other suits have 'regular' buttoning, then you will definitely be in a stronger position as you may simply indicate to them that you expected the buttoning and fit to look like those other ones. The only problem would be if you realise that all (or at least most) of their suits have that type of cut. Then it would be much easier for them to say 'well, this is our style, why did you choose us if you don't like it''? In any case, I am sorry you had this experience and hope you can find a way to rectify it!
@kaykunz47305 ай бұрын
Thank you so much your insights. I am in the middle of sourcing the right tailor for my bespoke garment. I agree with you, research and compare the tailoring styles. Look at a lot of pictures.
@Dappertrucker5 ай бұрын
Today I wear a pair of spectators black and red Oxford Dress shoes by Girotti brand light charcoal trousers by Brook Brothers and a burgundy dress shirt by French Crown and green pattern regimental tie with a brown belt and dress watch brown band blue dial gold edges boss watch a navy blue linnen 2 button blazer by Paul Frederick and a Panama Fedora Hat all topped of with a combination of the Royal Water by Creed and the Dubai extreme by perfume de Dubai
@MrGeorge5141313 ай бұрын
You got what you paid for !!!!!!!
@philw40535 ай бұрын
I feel so sorry for your viewer! Good advice as always. By the way the jacket you are wearing looks beautiful Ash. Could we know the maker?
@TheChapsGuide5 ай бұрын
Debenhams - now defunct department store in the UK. Purchased for £7 from Vinted. Wool blend and excellent condition.
@wayneford19815 ай бұрын
@@TheChapsGuideWow there are no flies on you Mr Jones that is a fantastic purchase👍
@philw40535 ай бұрын
@TheChapsGuide Wow! That's an amazing purchase. Fits you perfectly and looks like a very good quality material. Just goes to show you don't need to spend a fortune. Rather ironic given the subject of this video! All the best.
@trumphy9115 ай бұрын
A third hand suit from a flea market would likely fit better. What a nightmare.
@ccooper87854 ай бұрын
Yes, a Chap will indeed do this but a Gentleman would just dispatch his Valet...
@whitespectrum6032Ай бұрын
Go to Lebanon and make a suit that rivals the best suits in the world at a very cheap price.
@darkphotographer5 ай бұрын
well company has 3 choise .. make a new one , refound , or say no you left the shop is your problem now ,, if they say no , you can go on social and say they suck , with the risk of getting sued by them ,( may aslo get some jall time for that ) or sued them and pay legal fee to get refound but you also may end up spend lot of money and time and get nothing ,,
@masterprogrammer83325 ай бұрын
Good advice. My friend's restaurant gave me a horrible meal once. I called my friend, and He was actually very thankful for me to report this. The cook was new, and He always prepared that particular meal like this. He thought it was good. Actually, it looked good as well, so my friend was not aware it tasted so bad (too much tarragon smells like feet) They simply thanked me and offered another meal from the menu for free, which I accepted. He was genuinely thankful for me pointing out this mistake, which could have damaged his business. Similarly, a tailor is becoming better through helpful criticism. The worst thing you can do to them is to walk away with a bad looking jacket and tell your friends who made it.
@richardsmegma50815 ай бұрын
Crikey, that jacket's a monstrosity! No professional tailor should allow something like that to leave their workshop. Daniel, it seems your big mistake was to be too passive during the process. However, take the excellent advice that Ash gives here & try to end up with a garment that reflects what you wanted & what you paid for it.
@martinbevan40155 ай бұрын
I would go in personally taking another jacket that fits you perfectly, tell them you were expecting some thing like that. A second button would make it look better but it still would not be right. Bad reviews is something they want to avoid.
@parkosterwich72745 ай бұрын
Calm down it's not that bad
@ZoomZoom-ng6sn4 ай бұрын
Doesn't even look like a suit (3:39)
@lindaabraham87154 ай бұрын
Prevention is key. Do your homework before ordering. There is much info on KZbin regarding the qualities and fit of a bespoke suit. Most people would research the types and quality of cars before getting on the lot, and ordering an expensive custom-made garment should be no different. Also, -is this a shop in an out-of-the-way place, with a price that seems too good? See samples or pictures of their work, and investigate their reputation. Nowadays you can often find reviews posted online. I would be wary of a tailor younger than 30 yo, because a tailoring apprenticeship is very long. Ask about his/her training, the elements of their signature style, and their ideas about flattering the figure. Know what measurements they should be taking, the quality of the fabric, lining, and canvas, etc., and the number of fittings you should expect. The problems with the button placement and lack of shaping should have been caught long before the garment was finished.
@freddiephillips65565 ай бұрын
Jacket too short and button too high.
@RaoulKunz15 ай бұрын
Oh wow... the jacket looks... honestly worse than my first *made to measure* (!) jacket looked... and that was pretty much way too large and I seriously commissioned it in an unintentional 80s look of double breasted with a notched lapel... it looks very 80s... but it's at least wearable... in a 80s kind of way...😅 The button is just...weird and I think it's the worst. It completely throws off the look and proportions and looks a lot like the whole jacket is three sizes too short in order to fit a thin frame if it where ready-made - I don't even know if it's too short or if this is an effect of the high button... wow... you have my condolences. In addition to the other options I'd also try to appeal to professional pride without condemnation - "it might be intended to be in this boxy style but I feel I was clear in that I wanted it - *in this and that and more "English" or "American"* ". I'd also try to formulate it non-confrontational, if possible, yes you initially said nothing but now, with time to consider, you've come to the conclusion that in spite of the great workmanship in the details... **euphemism,** **euphemism,** **criticism,** **euphemism.** I recently had a pair of trousers as part of a suit arrive in the wrong fabric (same pattern but dark navy instead of charcoal... understandable how this could have happened) so I went ahead and took a photograph with everything highlighted by flash light so it was actually visible, and they immediately remade the trousers in the right fabric. But of course there is no vanity involved in this. But even if... heck we re-made shoes almost competently because of a miscommunication regarding the hue of the leather... and it's a health-insurance paid-for article, we could have just (correctly I feel) made the point that there was a misunderstanding and it's still a medium brown... But to us this is a matter of *professional pride* and this is what I'd *try to appeal to.* Maybe also mentioning the trousers as very satisfying and in this context I'd honestly suggest that I'd use this to plant a "white lie" in that you mentioning that you feel that you belive you *could* be satisfied (if you get redress). You can always escalate if you feel it's needed. I'd get the opinion of other professionals *but* to keep it in reserve, not opening with it in the first communique. Best regards Raoul G. Kunz
@joeo72575 ай бұрын
Great topic: What do you do when your guest in a restaurant receives bad food. If I receive bad food I don't eat it and stay quiet. What they bring next may contain revenge by the chef.
@w.adammandelbaum18055 ай бұрын
Yep, don't want pea soup to become pee soup.
@paolom34 ай бұрын
Why is this guy getting "Huntsman" looking clothes in Naples? Sounds like someone getting what they paid for. Go back and get their house-style. But it looks like the customer played designer.
@jt.81445 ай бұрын
This Episode truly will come handy to the majority of whiny Man Children out there especially to those under 40 year old with High Degree in Entitlement and Self Pity.
@rogerr.85075 ай бұрын
3:30 your "am i a chap" series wears worse suits than this, seemingly everyday 😏
@Olyfrun2 ай бұрын
A multi-target insult!
@fredrooks5 ай бұрын
Wow, that is terrible, like a prop for a self-deprecating comedian. Nine out of ten, if not nineteen out of twenty, randomly selected tailors in Vietnam would probably do a much better job at a fraction of the price. I'd take it back like Basil Fawlty carrying a garden gnome...