How to configure SLA in ServiceNow

[@richardcastillo1984]

Thank you. Well explained.

[@techwithpri]

Welcome brother..keep watching and keep learning.

[@amitsankhyan9630]

Thank you for the wonderful videos. Much appreciated!

[@techwithpri]

The pleasure is all mine 🤓 Keep watching and keep learning 👍

[@simhareddy1948]

Good content...what is purpose of retroactive start and retroactive pause.

[@techwithpri]

Thanks for the comment.. If you select retroactive start it means suppose the incident priority is P3 and you change to P1 then the SLA time will start from the creation of the incident time. Without retroactive if you change the SLA then it would start the SLA clock from the time you change the priority P1.

[@simhareddy1948]

@@techwithpri Thanks for update

[@techwithpri]

@@simhareddy1948 You welcome, keep watching other videos to learn more about servicenow.

[@dagmarajanczyk738]

@@techwithpri It's spot on! Thanks for your input.

[@techwithpri]

@@dagmarajanczyk738 Thanks for your comment!! Keep watching and keep learning 👍

[@sandhyanaresh2330]

Well explained 👍

[@techwithpri]

Thank you 🙂..keep watching and keep learning.

[@sandhyanaresh2330]

Please upload the vedios for Notifications and ITSM modules. Thank you

[@techwithpri]

Videos for email Notification will come soon and for ITSM module also, keep watching and keep learning.

[@sandhyanaresh2330]

@@techwithpri ok thank you

[@ark_explorer864]

Nice video, thank you. Is there any way to identify AHT in service now?

[@techwithpri]

Hey 👋 It is possible..check out the community link to find out more - www.servicenow.com/community/itsm-forum/report-average-handling-time/m-p/476834

[@kuldippatil2006]

can we can create our custom lookup as well for fields?

[@techwithpri]

Yes 🙌 You can 🤓

[@PriyankaSathinedi-uo3pw]

Hi Pritam, while creating new data lookup table, we have predefined matcher table list from dropdown. Where can I create a new Matcher table?

[@techwithpri]

Hey 👋 You can follow these below link to know more about the same - www.servicenow.com/community/developer-forum/how-to-get-matcher-table-in-data-lookup-definition-in-scope/m-p/1354828 docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/field-administration/reference/r_CreateCustomDataLookups.html

[@PriyankaSathinedi-uo3pw]

@@techwithpri Thank you

[@shahenashaik4959]

well explained but you didnt mention anything about OLA and underpinning contract in this video... is there a new video coming for OLA and Underpinning??

[@techwithpri]

Hey!! Point noted !! Will upload video on the same topic as mentioned!! 😃 Keep watching and keep learning 👍

[@shahenashaik4959]

Thank you pritam I have my CSA exam in 4days wish me good luck 😃@@techwithpri

[@techwithpri]

@@shahenashaik4959 All the best buddy !! Make sure you are clear about all the topics that are relevant for the CSA exam. Do let me know for any issue. 😀

[@shahenashaik4959]

@@techwithpri hey pritam, thanks to you 😍I have cleared my CSA exam today with the help of your series videos on CSA and questions provided by you. I really appreciate you ❤️

[@techwithpri]

Thats great to hear !! Congratulations !! Next target is to clear the CAD exam and become a ServiceNow developer. Already JavaScript Series is uploaded and Developer series is going on..So jump into that. Let me know for any further concern !!