How to Create a Request Type in Jira Service Management (JSM)

In this comprehensive video tutorial, we walk you through the step-by-step process of creating a custom Request Type in JSM (Jira Service Management). JSM is a powerful tool designed to streamline your service desk operations and enhance customer support.
Whether you are a Jira administrator, IT professional, or simply someone interested in optimizing your service desk workflow, this tutorial is perfect for you. We start by explaining the importance of Request Types and how they can be tailored to meet the specific needs of your organization.
Throughout the video, you will learn how to navigate JSM's intuitive interface and gain hands-on experience in creating a new Request Type from scratch. We cover every aspect of the configuration process, including setting up custom fields, defining issue transitions, and establishing proper permissions.
By the end of this tutorial, you will have a deep understanding of the JSM Request Type creation process and the confidence to adapt it to your unique business requirements. Unlock the full potential of Jira Service Management and revolutionize the way your team handles service requests with this practical and insightful guide.
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[@ChrisJordan-zk3wv]

This is exactly what I was looking for. Thank you Alex!

[@jahgol]

How do you edit the dropdown options in the request types

[@Bo-gp2tb]

Which version of jsm cloud or data center edition

[@lebogangchabalala6365]

Are we able to make request time mandatory?

[@AmitSingh-er3lk]

unable to show a multilevel cascading field in request form, it is showing hidden..