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This video is a theorist on how to create a returns policy on ebay. It is very important to have a clear returns policy and that it remains consistent throughout your listings, by following the steps in this tutorial it will automatically apply to all of your current listings.
The returns policy page is apart of the business policies section on Ebay.
How to create a return policy on Ebay
How to change my returns on Ebay
How to edit my return policy on Ebay