How To Create Group Emails in Google Workspace (Collaborative Inbox)

[@MBLebo]

I had tried everything to make this work. I think your "allow suspicious messages" setting made the difference. Thanks!

[@StewartGauld]

Welcome!

[@needleandhookbykerryngillan]

Heya, this was the clearest tutorial I've found!! Thanks!

[@StewartGauld]

Glad it helped!

[@LEGACYFIX]

Wonderful instruction on how to use Google Groups!

[@StewartGauld]

Thanks Leah!

[@littledroid5753]

Can we turn existing emails/users to groups so we can access them with different admin users?

[@morelricht8013]

Hey Stewart, great video, thanks a lot. Is it possible to answer to a customer mail from the group email instead of the individual mail of the employee answering? So that the customer don't get the "private" mail address of the employee. Thanks

[@StewartGauld]

Hey Morel, Yes you can set this up.

[@brickbrow]

@@StewartGauld I was looking for this as well! Do you have a video on this already?

[@danielleroy1376]

I have the same question. Do you have a video explaining this in Google Workspace's current build?

[@romaspecial]

He goes through this at 07:05

[@babisilent]

I'd like to know this and if they can use their own signature when replying...

[@chrisspk4514]

I'm unsure why, but it won't let me access the "Moderation and Advanced settings" at 6:12. When I try to hit either the advanced or moderation settings, a new tab opens and it says forbidden. EDIT: In case someone else is having this issue, I tried using a different Google Chrome Profile since my main profile is signed into the email account that is not from the organization (it was just a normal @gmail email instead of a @mywebsite email). I thought it would be no issue since I did sign into my organization email but for someone reason, the profile thought that I was trying to access those settings from my non-organization email. So if you're having this issue, then try to sign out completely of the Google Chrome Profile, try a guest window or a different browser.

[@StewartGauld]

Hey mate, I'm glad you got value. Thanks for leaving this helpful comment.

[@chrisufo05]

Thank you so much! I couldn't figure out what was going wrong.

[@pipsimpson]

Thanks for posting this! You've saved me a great deal of time 🙏🏼

[@west_wright]

Thanks for sharing this video. It was very helpful. I was receiving an error, but now all is well. Not exactly what I didn't do the first time, but this worked like a charm. Thanks!!

[@StewartGauld]

I’m glad! ☺️

[@petemarriage5941]

Another great video. Thanks. When the email is sent are the addresses Cc or Bcc

[@gmartini5]

Hi Stewart, Who is hosting the emails sent to the group's email address? Is it included in the quota of each member separately? I found no description of this anywhere. Thanks

[@StewartGauld]

Great question. I will have to double check this and get back to you.

[@gmartini5]

​@@StewartGauld Did you check it out? Thanks

[@InfiniteFragments]

I see you created a video on how to setup 👍👍. But I was looking for a walkthrough on how its used.

[@StewartGauld]

Coming soon!

[@techlearning-l8u]

I cannot seem to find the customer support email when I typed in the To: section. What did I missed?

[@StewartGauld]

I'll have to look into this.

[@LinusHaferkemper]

Hi Stewart, thanks for this probably best tutorial that I've seen. I'm looking for 1 setting, that I cannot find: I would like to hide the senders email. I have the exact same situation: Support. Client contacts support@.... Agent responds. I ONLY want the client to see the support@... Address, but not the sender.... Thoughts?

[@StewartGauld]

Hey! I'm glad! Hmmm I'll have to look into this.

[@jenniferedwards80]

This a great video! I am wondering how other people managed messages within the collaborative inbox, when a conversation is completed and perhaps locked, is there a way to remove the conversations from the main inbox, labels help organize but it doesn’t look like the thread gets removed from the main inbox when you label it, just wondering how other admins handle this! Thanks!

[@StewartGauld]

Good question! I will look into this.

[@darylmiller3561]

How can I set up admin console group email so that any member of the group and send an email from the group email address?

[@StewartGauld]

Hey! I'll look at creating a tutorial or article on this.

[@dibyajyotideb]

Thanks this is what I was looking for!

[@StewartGauld]

Glad I could help!

[@j_aaron116]

Hello Stewart, if I have added a new group and assigned an owner. Does the owner receive an email allowing them access and controls to the new group email? (i.e - setting up password / login credentials). Thank you for your help.

[@lduley80]

Can a member choose to send an email outside the group with the “customer support” email address not their individual

[@StewartGauld]

Hey! You can enable the ability too.

[@russchau]

There is a 403 error when I click on "Advanced Setting" so I can make it a collaborative mailbox. Do you know what's the issue?

[@StewartGauld]

Hey Russell, There could be a few reasons for this. I will ask my team.

[@tylermcrobert]

@@StewartGauld I am also getting this error.

[@reecebrauer7289]

@@StewartGauld You respond to everyone with "i'll look into it" and then here we are 4 months later with no follow up reponse.... this is on almost every comment you respond to.

[@holeinc]

@@reecebrauer7289 like how you go to Admin panel, there's a group panel

[@ryan6391]

@@StewartGauld I'm also getting this error.

[@frasermackay2327]

Hi Stewart, is there any way to send an email from the customer support email address instead of an individual's email address? I've set up a Google group and I'm keen to enable emails to be sent from our group's email address rather than an individual's email address.

[@StewartGauld]

Hey! Yes we are planning to create a tutorial for this.

[@JonJong]

I can't set "Publish posts" to "External". At 4:30 I see you have publish posts set to "external" but I do not have this option. I only have "Entire Organization" as an option so I cannot receive outside emails. I'm using Business Starter. If anyone has a solution, I would be forever grateful.

[@StewartGauld]

Hey Jon, I will have to look into this mate.

[@JonJong]

@@StewartGauld so I think I figured it out. I attempted to set this all shortly after completing all the DNS and MX record changes as I recently switched from GoDaddy Mail to Google. I think it took some time for everything to propagate before it would allow "external" to be selected. Thanks for the great video, I created an SOP sheet based off your recommendations.

[@alfredbailey4785]

Thanks for a Great Video! How many members can you have in each group?

[@kateandrew1987]

Stewart, great video. I have everything set up correctly (i think) but am confused about why the conversation thread doesn't appear in the groups message unless you 'reply all' to an email. Does that mean any time a team member replies to a customer service message they have to select 'reply all'?? Isn't that just going to make everyone's inbox worse not better with hundreds of 'reply all' messages coming in every day? I feel I must be missing something. :)

[@StewartGauld]

Hey Kate, You may missed something when setting this up. I'll look back and see what that could have been in this video.

[@kateandrew1987]

@@StewartGauld thank you so much. I have had a separate support@ email created but am hoping groups will solve that for the public interface of customer service.

[@kateandrew1987]

Hi Stewart. I have just had another go at setting this up. I have used all the settings you suggested except i set the 'default sender' to be the group address as I wanted us to all be able to send external emails from 'support'. When I go to send a reply I can still only send as my own email. Should this automatically be sending from the group email or do all members of the group need to have another email address added to their account in settings? Is this the missing piece? And if so, should I be have the check box for 'alias' ticked? Thanks for you help. I'm so stumped!

[@rotravelsaround]

is it possible to send forward email option for group emails?

[@StewartGauld]

Yes sure is.

[@rotravelsaround]

How is that? Just curious

[@s.driggins8378]

So, I'm new to google workspace admin console. I'm attempting to create a group mailbox to receive "Out of Organization" emails. I followed your tutorial but I continue to receive a kickback email stating the email address does not exist. Any ideas?

[@StewartGauld]

Hey! Hmmm I'll have to look into that.

[@Prfctdtlz]

For some reason it’s not allowing me to go to advanced settings.

[@StewartGauld]

Are you sure? What issues are you seeing?

[@Prfctdtlz]

@@StewartGauld error 408 or something can’t access this page

[@jmat45sr6]

Is Workspace useful for a club membership if there is only one owner? Can I collaborate with our members if they aren't users?

[@StewartGauld]

Hey mate, Yes you sure can.

[@AndrewLee-uf1hz]

I am getting the 403 error when I try to access the advanced setting, any help?

[@StewartGauld]

I'll have to look into this.

[@AnwarMzee]

Helow I am getting a 403 error when I try to access the advanced setting for the group, please advice

[@StewartGauld]

Hey mate! I'm sorry to hear that!

[@curiouselixirs]

Super helpful!

[@StewartGauld]

Thanks!

[@CaseyArthur]

Ive tried everything an no matter what i do, i cannot email (from my personal email) my group email on workspace, nothing comes through, does anyone know hoe to fix ?

[@StewartGauld]

Hey! I'll have to look into this.

[@getEAtechnologies]

Thanks for making the video. Google should hire you to make videos. I was able to figure this out with your instructions. One question - Is there a way to delete an email for the whole group? So if 5 people are in the customer support group and one person handles the email, thus now the email can be deleted, can the person who handled the email delete for the whole group? This way the others know the email was addressed.

[@StewartGauld]

I'm glad! From what I understand from this question, no the email can not be deleted for the group.

[@KamalakshaDas-be9yt]

How do I land the emails sent to a group in primary (gmail) instead of Forum?

[@StewartGauld]

Hey, Good question, I will look into this.

[@mahyemyisrael9483]

Hi Stewart. I did everything the way you said and sent a test message but it shows as a message spam saying i couldn't verify. Is there a reason its doing that?

[@StewartGauld]

Hey Mahyem, Double check your settings again. Make sure your account is setup correctly.

[@GustavoDireitinhoAlmeida]

what is the difference between Email Groups and Email Alias ?

[@StewartGauld]

An email group is for a group of people to collaborate through. Alias is just for receiving emails to your primary address by setting up a different alias.

[@cedrickgg]

Jesus We have the video that we need thank you god !

[@StewartGauld]

No problem mate!

[@Madras79]

How to add profile picture in google group?

[@StewartGauld]

Hey, You can from the admin account.

[@leejr9999]

Thank you.

[@StewartGauld]

Welcome!

[@MarisaGarrett-f3p]

Hello, I created the group but when I clicked on advanced settings I got an error page saying I’m not allowed to this page. I’m admin. What do I do?

[@StewartGauld]

Hey! Strange! It will have to do with your settings.

[@KaifShaikhTaufiq]

Hello, i found the problem too And the fix to this one is create new profile of google chrome or try in incognito mode with only admin google account signed it It will not give the forbidden error So the problem is you have multiple accounts logged in and the first account which was logged in to it was not admin so it is giving error

[@carmelitaramirez-sanchez6774]

@@KaifShaikhTaufiq I hope more people see this as they are scrolling! This is the solution to that awful 403 message :)

[@leahmerriam]

This is great, but I cannot find any tutorials about how it works/how to use it once its set up! going crazy over here lol

[@StewartGauld]

Will look into this! Thanks!

[@Glendacares]

I don't have admin

[@StewartGauld]

You will need to ask your GW admin.

[@nghjflk5832]

عالی بود

[@StewartGauld]

Thanks

[@DavidSiegelVision]

Good, thank you, but this doesn't show how to use google groups for support, etc. It's not straightforward.

[@StewartGauld]

Thanks David, We will update this soon.

[@hsyffyy2156]

make tutorials about promote youtube channel by google ads thanks

[@StewartGauld]

I will look into this. Thanks!

[@christopherkirkos1790]

What does "Collaborative Inbox" actually give you?

[@StewartGauld]

Hey mate, The ability to group people together to collaborate on conversations.