Manage Customer Service Using Google Workspace Groups

  Рет қаралды 3,365

Mspired Room

Mspired Room

Күн бұрын

Пікірлер: 15
@gamesforeveryone2022
@gamesforeveryone2022 2 жыл бұрын
Thank you for this video! I spent an hour trying to read Google help to figure out how to get a customer-facing email to work. The whole concept of "allowing to post" when you just want customers to be able to email a group really wasn't intuitive. Your video answered my questions. Cheers!
@mspiredroom6035
@mspiredroom6035 2 жыл бұрын
So happy to hear that. I was stuck at that same place when learning how to set this up. Hours and hours and it was one setting. lol
@nsikumoh
@nsikumoh Ай бұрын
Thank you!
@melissawhitley-zb
@melissawhitley-zb Жыл бұрын
Thank you for this email. It really helped us out.
@BahadurAli
@BahadurAli Жыл бұрын
Great video and detail
@daydreaming6957
@daydreaming6957 5 ай бұрын
Hi, i have been trying all day to figure this one issue out. Everything is setup however when I try and respond to an email within the group convo it wont allow me to email from the group name email, it defaults to my standard email as the owner. The option to send from the group email only is on as well so I have no idea how to fix this. Thank you
@krzemian
@krzemian 2 жыл бұрын
Thanks. Just following through with this. One issue I've encountered is that I was unable to access the advanced settings. HOWEVER, it seems there's a bug when you're logged in into more than 1 Google account and the Google Workspace one is not the first in the row. In that case, incognito mode is coming to the rescue. Lol
@mspiredroom6035
@mspiredroom6035 2 жыл бұрын
Thanks. I'm sure this comment will help countless others.
@svmbrown
@svmbrown 2 жыл бұрын
You're a lifesaver!!
@aryavanmcsweeney4643
@aryavanmcsweeney4643 2 жыл бұрын
Thank you for the video! I followed the steps you did, but I'm unable to have someone email from outside of the organization. Is there a setting that I'm missing?
@aryavanmcsweeney4643
@aryavanmcsweeney4643 2 жыл бұрын
Ah, I figured it out. I had set up the "publish posts" setting in Google Admin incorrectly. Yours was the fifth or sixth video on this topic that I watched, and it was the one that got me where I wanted to go. Thanks again!
@mspiredroom6035
@mspiredroom6035 2 жыл бұрын
Great! Hope this helps in managing the day-to-day more efficiently.
@geckyboy
@geckyboy 11 ай бұрын
Hi there - I'm confused about something. In your example, the customer email is 'contact@...' - now when you replied to the initial customer message from the 'test@' email (1 of the 2 users in the group you showed), the 'reply-to' field is set to the google group email at 'support@'...the issue is that this reply doesn't actually get routed back to the customer (with the 'contact@' email). The reply is forwarded to the 2 members of the google group ('test@' and 'generalcounsel@'). Am I wrong? I've worked through all the settings like 10 times at this point and tried all sorts of variations and cannot figure it out. This whole this is useless if company replies don't get forwarded to the external email that initiated the post :(
@y.a.z8067
@y.a.z8067 10 ай бұрын
I've ran into the same issue, have you figured out a solution?
@LoganOgletree
@LoganOgletree 28 күн бұрын
This is what I was thinking as well. I was really hoping & wishing that it worked like she said, or there was an option for "Send to author of the message + group members" But I believe the way to go about this is leaving the "Post replies to" option to "Sender chooses recipient" and then doing a "Reply All" whenever those emails come in. Please someone let me know if I'm wrong or there's another way that I'm unaware of! 🙏🏻
Shared Mailboxes: Google Groups Vs Delegated Access
8:53
Damson Cloud
Рет қаралды 38 М.
#3 Mistake Call Center Newbies Make | Email Customer Service
13:07
Quando A Diferença De Altura É Muito Grande 😲😂
00:12
Mari Maria
Рет қаралды 45 МЛН
The evil clown plays a prank on the angel
00:39
超人夫妇
Рет қаралды 53 МЛН
Каха и дочка
00:28
К-Media
Рет қаралды 3,4 МЛН
VIP ACCESS
00:47
Natan por Aí
Рет қаралды 30 МЛН
Guided Setup of Distribution Groups & Delegated Mailboxes in Google Workspace Admin
8:23
itGenius 🤓 Biz Tech Experts
Рет қаралды 7 М.
Microsoft 365 vs Google Workspace - The Ultimate Comparison
14:41
Jonathan Edwards
Рет қаралды 131 М.
How to Write a PERFECT Customer Service Email?
10:33
LiveChat
Рет қаралды 24 М.
How To Create Group Emails in Google Workspace (Collaborative Inbox)
11:12
Creating and Managing Groups on Google Workspace
10:58
StuffedBox
Рет қаралды 27 М.
How I manage My Email (80+ Emails / Day)
13:58
Carl Pullein
Рет қаралды 67 М.
Comparing Microsoft 365 to Google Workspace
7:40
Regroove
Рет қаралды 6 М.
Quando A Diferença De Altura É Muito Grande 😲😂
00:12
Mari Maria
Рет қаралды 45 МЛН