Thank you for this video! I spent an hour trying to read Google help to figure out how to get a customer-facing email to work. The whole concept of "allowing to post" when you just want customers to be able to email a group really wasn't intuitive. Your video answered my questions. Cheers!
@mspiredroom60352 жыл бұрын
So happy to hear that. I was stuck at that same place when learning how to set this up. Hours and hours and it was one setting. lol
@nsikumohАй бұрын
Thank you!
@melissawhitley-zb Жыл бұрын
Thank you for this email. It really helped us out.
@BahadurAli Жыл бұрын
Great video and detail
@daydreaming69575 ай бұрын
Hi, i have been trying all day to figure this one issue out. Everything is setup however when I try and respond to an email within the group convo it wont allow me to email from the group name email, it defaults to my standard email as the owner. The option to send from the group email only is on as well so I have no idea how to fix this. Thank you
@krzemian2 жыл бұрын
Thanks. Just following through with this. One issue I've encountered is that I was unable to access the advanced settings. HOWEVER, it seems there's a bug when you're logged in into more than 1 Google account and the Google Workspace one is not the first in the row. In that case, incognito mode is coming to the rescue. Lol
@mspiredroom60352 жыл бұрын
Thanks. I'm sure this comment will help countless others.
@svmbrown2 жыл бұрын
You're a lifesaver!!
@aryavanmcsweeney46432 жыл бұрын
Thank you for the video! I followed the steps you did, but I'm unable to have someone email from outside of the organization. Is there a setting that I'm missing?
@aryavanmcsweeney46432 жыл бұрын
Ah, I figured it out. I had set up the "publish posts" setting in Google Admin incorrectly. Yours was the fifth or sixth video on this topic that I watched, and it was the one that got me where I wanted to go. Thanks again!
@mspiredroom60352 жыл бұрын
Great! Hope this helps in managing the day-to-day more efficiently.
@geckyboy11 ай бұрын
Hi there - I'm confused about something. In your example, the customer email is 'contact@...' - now when you replied to the initial customer message from the 'test@' email (1 of the 2 users in the group you showed), the 'reply-to' field is set to the google group email at 'support@'...the issue is that this reply doesn't actually get routed back to the customer (with the 'contact@' email). The reply is forwarded to the 2 members of the google group ('test@' and 'generalcounsel@'). Am I wrong? I've worked through all the settings like 10 times at this point and tried all sorts of variations and cannot figure it out. This whole this is useless if company replies don't get forwarded to the external email that initiated the post :(
@y.a.z806710 ай бұрын
I've ran into the same issue, have you figured out a solution?
@LoganOgletree28 күн бұрын
This is what I was thinking as well. I was really hoping & wishing that it worked like she said, or there was an option for "Send to author of the message + group members" But I believe the way to go about this is leaving the "Post replies to" option to "Sender chooses recipient" and then doing a "Reply All" whenever those emails come in. Please someone let me know if I'm wrong or there's another way that I'm unaware of! 🙏🏻