How to create raving fans

Ken Blanchard on creating Raving Fans!

[@christopherarmstrong2710]

5:30 You won't beat the competition on best product or lowest price, you'll beat them on moments of truth (any & every point of contact with the customer). 7:50 Hire people who get a kick out of serving people, then give them the skills and the training to do it. 8:12 Policies should be guidelines. You want to let people use their brains instead of inflexible rules and policies.

[@stevekirkbride3211]

Fantastic Thanks

[@provisionlivingseniorcommu7178]

Love this! #momentsoftruth #DirectorsofFirstImpressions