How to download ALL GOOGLE PHOTOS in just a few clicks. Save your memories!

[@neilmossey]

HOW TO FIX YOUR GOOGLE PHOTOS STORAGE PROBLEM: kzbin.info/www/bejne/iJDJYpijlJygoLc HOW TO FIX GOOGLE PHOTOS STORAGE PROBLEM FOREVER with these tips: kzbin.info/www/bejne/hmeUhKhuqMaSaMU HOW TO OPEN GOOGLE PHOTOS: photos.google.com HOW TO OPEN GOOGLE TAKEOUT: takeout.google.com If this video helps, LEAVE A COMMENT below to say hi - I'd love to hear from you. You can also help me by clicking THUMBS UP or get to 10,000 subscribers CLICK HERE TO SUBSCRIBE TO MY CHANNEL thanks! youtube.com/@neilmossey?sub_confirmation=1

[@c.c.3878]

Hi I may have lost some film and photos.. in the download. Using a Chromebook and a notification comes up unconfirmed download not supported, Have I lost all the ones that state this?

[@fantasticini]

Hi Neil, I only get json files

[@mitchellm90]

Why subscribe to/for an incomplete video instruction? You provide a start but then whizz through the most important instructions. I don't get a list of files after downloading. Never. How did you get to that point? Useless.

[@reginoldogiuseppe7457]

WORDS CANNOT EXPRESS HOW MUCH I WISH YOU TO BE BLESSED FOR THIS TIMELY HELP

[@mitchellm90]

How did this help you? I did what he said and I can't move my photos.

[@Jumpeyuk]

Files are all over the place? one folder might have only2 or 3 pictures I dnt like this method at all😭😭

[@JustAboutAnything66]

Why won't they include a "select all" option within Google Photos? Guess that would make things too easy.

[@neilmossey]

Very true thanks.

[@HoLeeSheett]

Because they want you to pay for more storage 🤔

[@GaryWrightMusic]

I have a feeling its not wanting to deal with the massive amount of bandwidth necessary to handle many people downloading all files at the the same time.

[@YouTh3r3]

they removed that feature

[@johnwoodworth2862]

This is frustrating. I have over 1k photos in Google photos. I have to manually click on each pic. It's ridiculous

[@smilingsydney3149]

Thank you! I wasted hours trying to download 500 pics at a time from Google! This method was so quick and easy. I downloaded 1 year at a time onto my external hard-drive. You saved my mental sanity!

[@smilingsydney3149]

Well maybe I spoke too hastily! How do I open the images I downloaded?

[@doatmidnight8540]

I searched for an hour before your video explained it in 3 minutes. Thank you.

[@neilmossey]

Thanks for the kind comment, I appreciate it

[@sylvanevulo6801]

Ni jilione mbithi

[@andrewbillowsatmtatravel5880]

Brilliant video. I went to copy photos from my Pixel 7 to my computer and found they weren't there. I had been looking at them and didn't realise they were uploaded and not physically on my phone. Downloaded straight away....thanks for a great video.

[@sarahlazar5339]

I was downloading photos the dumb way by selecting individually 🤣. Thank you, you have saved me so much time and effort!

[@neilmossey]

Thanks for the kind comment Sarah. The Google Takeout does strip the photos of metadata (like time and date) though Another way to do it is to put the photos you want into an album and download that album - it's a bit longer but all the information is downloaded. Good luck with your Google Photos!

[@raybright5805]

Good one Neil !!! So many KZbinrs try to explain TakeOut & they drone-on for so long BUT your KZbin is clear and specific on how to do it in one short video.

[@neilmossey]

Thanks for the kind comment Ray, I really appreciate it. Good luck with your storage!

[@m.travels2244]

This was a sanity saver as I was staring at 15GB of photos needing to be moved. Very easy to follow, thank you!

[@davidx6912]

Mate! A thousand thanks! This has been popping up recently, and frankly I didn't even know google was backing up ALL my photos and videos! Of course, Google websites are completely USELESS in solving this issue- and you did in only a couple of minutes! I owe you a serious pint! 💪😅🍻

[@neilmossey]

That's really great to hear David, thanks for taking the time to leave this kind comment. It does strip the metadata from the photo files, so the other way to do it is to put everything you want into an album and download the album, but that takes ages. Good luck with your Google Storage and thanks again!

[@BrookeRex-o8w]

This is just what I didn't know I needed!! I was downloading all of my photos and videos the first way you showed and it took so long. Can't wait to try this more efficient way of downloading everything to an external hard drive. Thank you!

[@mcmasti]

Excellent help! What I need now is an explanation of the resulting Zip files...PART files, etc. And how do I know when the download is finished?

[@mavo.online]

Thank you for the informative video! I used to work in the tech industry, and it's literally beside me how simple tasks such as downloading your photos can be so difficult. Great video and thank you for the help.

[@zebracorn-chan]

3:13 Would I still be able to get the mail even if I have the "Can't send or receive emails You don't have enough storage. Get more storage, or delete items from Google Photos, Drive or Gmail." Error?

[@RavariyaKartik]

Hey neil please help me...... So will i receive that email of exported file in the same gmail account whose storage is full?

[@evanmercer1181]

Hey Neil, Do you know if it is possible to download the photos directly to an external hard drive? Or must one download them to your computer first? My computer storage is full also, so that is why i'm asking. Thanks!

[@samhogg8233]

I don't know why they can't explain this or have a link in Google photos?! Well I do... so they can make more money. Thanks for this!

[@neilmossey]

Thanks for the kind comment Sam, good luck with your storage!

[@TheJoandsam]

Hello Neil, hope you are keeping well. Would you please be so kind to let me know why when I download the pics and extract them I cannot open them, they seems to be in json format. Thanks

[@Maaaaarkus]

Hi Neil, thanks for the video. Is it possible to also extract the date and time of the photos? Unfortunately this information got lost during the download. Thanks for your support!

[@CleoJunction1]

Thanks for this. Please explain the .json files it creates and what do do with them once I download my photos to my computer's hard drive.

[@neilmossey]

Hi Cleo - thanks for the kind question. Google Drive strips out all of the metadata - all the extra information attached to a photo file - and puts it into the .json file of the same name. I don't use these, but some people use them. Hope this helps!

[@tonjefrysa3659]

Hi! Great video! Tried this, but the date on all the pictures get changed to today's date. Any suggestion on how to keep the original date?

[@neilmossey]

Hi Tony Thanks for the kind comment and question -- Sorry to hear this: There is a way to download the .json files that have all the date and metadata and then reintegrate them into the files but its way to fiddly for me. The best way to download the pictures and have all the metadata - including dates - is to put all the photos into one big album, or a series of albums, and download the album instead. It's not ideal but the best solution I've found so far. Hope something here helps and thanks again

[@PankajMandal16]

I did follow the same but the photo dates for few of the photo got changed to current date, how to preserve the date time for all photos

[@halovee.n]

i downloaded the takeout but a few of the files have only come up in .json format and not .jpeg. is there any way to ensure that all my files get downloaded in the .jpeg format too?

[@HopeReidt]

Hi @Neilmossey Thanks for making this video. This may be a silly question, and I don't see that anyone else in the comments has asked it, but when I followed your method, Google seems to have separated all my photos and saved them in a bunch of separate takeout folders, so I have multiple folders with the same name, but each folder contains different files, some .jpg and some .json. Is there an easy way to determine that all my photos have been exported, without me manually having to go through every single folder?

[@melvinsaldanha4565]

How do you maintain the original time stamp of the pics taken?..

[@dennisrudloff2071]

thanks , I did get the downloads but can't open or extract the files..the actual pics. MS is asking for an app to open the "CRDOWNLOAD" file. What should I use? Presume now I need to download something from the MS App Store to actually open these files to see the pics? Thanks, D

[@neilmossey]

Hi Dennis Thanks for the question -- I think the file that is downloaded should be named something like Takeout, rather than CRDOWNLOAD and the filename should end with .zip I think the file you have might not be fully downloaded. It would be worth fully downloading again, and make sure you have enough space on your drive to download it. If the file name ends with .zip you should be able to right click on it and choose "Extract all" where it will extract everything into the folder that you need. Hope this helps.

[@eggsmungling7960]

.crdownload is the file extension Google Chrome uses for downloads while they are in the process of downloading. Upon completion it will have the correct extension. Your file is either not fully downloaded or the download has failed.

[@subbusubbu695]

I tried it, but I have downloaded photos along with copy of each photo. Now I cant delete that copy. How can that be sorted out?

[@himi8788]

Hi Neil, quick question, I did all this and now trying to open photos and videos on my computer, some files are JSON and Windows media player files that I can't open.... What can I do to open them?

[@neilmossey]

@@himi8788 hi thanks for the kind question-- the .Json files are the metadata for the photos - if you need the metadata to stay with the picture file, mass download them as folders - put the pictures into one big folder and download that folder. For the videos - sorry about this, it seems that Google has given the videos a dumb format now- I convert them by uploading to KZbin then downloading from KZbin Studio, but there are easier walkthroughs online for converting them Hope this helps!

[@louiselaker8475]

How can I save them straight onto my harddrive rather than onto my laptop then my hard drive? Thank you

[@xy5732]

Wow. WOW. WOW. WOW. The things we don't know until explain. Thanks a million. So easy!! Liked and subscribed. Wow.

[@vasileiam.v.n9717]

Is it possible to do this on my iPhone ? I don’t want the pics on my laptop!

[@albertagius5267]

Hi Neil what are jpg.json files all about? Can I delete them? Thanks

[@neilmossey]

Hi, thanks for the kind question @albertagius5267 It seems that Google strips out all the date information in the photo files into separate .json files. So you can delete them: I think some people need that information and try to combine them back with the photos but I've not bothered with that. Hope this helps!

[@carrotauntie]

thanks for the information. I have downloaded the zipped files, but after unzipping, many files are in .json format and not viewable. Is there any way to open them?

[@neilmossey]

Hi @CarrotAuntie - thanks for the kind question - I believe the .json files contain the metadata for each photo and video. If you right click on the file name, and choose the "Open with" option, then open using your web browser, so something like Chrome or Safari. Hope this helps!

[@aaaaaa-qc9ot]

What about photos that have not been classified into albums? Are they exported as well?

[@neilmossey]

Thanks for the kind question - for me, it exports everything, all photos and videos. Hope this helps!

[@wikkiCouture]

But does this way save the orignal date that the photo was taken? My harddrive doesnt show any of the orignal pic dates.

[@AhmadYazid21]

The date information will change according to the day you download the file.So it will not be the same as the shooting date.

[@l.k3433]

Thanks-you so much. I was stressing clicking each individual photo, just for it to unselect and having to start over again. This video has definitely been absolutely amazing. Very grateful, thank-you very much.

[@neilmossey]

Thanks for taking the time to leave such a kind comment, I appreciate it. Good luck with your downloading!

[@darkoak404]

Does this also work if you can't receive emails cause google photos are full

[@neilmossey]

Hi @darkoak-varnish6404 really appreciate the kind question. Yes! It's what I used to backup before removing things to bring it back down under 15GB Hope this helps! You can download by album as well, so you could put everything into a single album and download that. Hope this helps and good luck with your storage!

[@MicChecker88]

Does this work for videos too?

[@abdulms786]

sir !!! nice , pls guide what to do further , i have down load all photo so what next step ? as after down load still space not arranged , do i need to delete from gmail ? after down load to lap top ?

[@funnyattacks2748]

The problem you mentioned at the begin of the video with the 15 gb was exactly the problem I had. Thanks for this tutorial it helped a lot!

[@neilmossey]

Thanks for the kind comment @funnyattacks2748 - really appreciate it. And good luck with your Google Storage!

[@miryanhernandezperez8318]

I most definetely wish to have learnt your tip weeks ago!!! Yes!!! I've taken weeks to manually select photos year by year since 2013!!! Some even categorising into folders on my drive!!! I'd say probably more than 6000 photos and videos altogether 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭 I only learnt your advise because I searched for a tip on how to have free "unlimited" google storage for life!!! Then your video on "How to fix your Google storage space forever... for free!" took me to this other 😬😬😬If just I had known better... Now I do know for next time! Thank you. Already subscribed to your channel. Best wishes to you and your family for life and at this point in time for the year round the corner 2025.

[@miryanhernandezperez8318]

Now I'm only frigthened I won't be able to stop my yearly subcription of the 100Gb I tried for a month free then @ £15.99 yearly 😭😭😭😭😭 I signed up for my free-month-trial on 28/6/23 then charged first year on 28/7/23, then forgot to cancell it before first year was over and then charged for a second year last 28/7/24. Any advise or help on this issue and or terrible "miss" ... ??? !!! Thanks ahead 😌

[@Aruaj]

This was super helpful but most of my images downloaded as either .json or .jpg.json files and none of them can be opened. Does anyone know why this is? Im afraid to delete everything from google photos before I know I have all my pics.

[@gorambo]

Hey Neil is there anyway to get the dates and information of the photos downloaded?

[@arnoutkooiman903]

This is a nice way to download all the photos. But it frustrates me that you don't get back the date of the time you took the photo. Behind every photo you download is the time and date of the download. ...today at 8:45 for example. do you know a solution for this.

[@neilmossey]

Hi thanks for the kind question - I'm so sorry to hear this. My photos are originally named by the phone with the date and time so I didn't notice this but can see that on mine it has all the metadata - phone, dimensions and even focal length - but not the date and time data. All of this information seems to be in the .json file which has the same file name and the .json suffix. I don't know how to reunify the json data with the photo or video file I'm afraid, so the data is there but frustratingly not in the original picture file. I really hope you find a workaround for this and sorry I can't be of more help. Thanks again.

[@bruhman8946]

Thanks for the video. Quick question though are the downloads ordered from earliest picture to latest, vice verse, or just randomly?

[@neilmossey]

Hi thanks I don't know - for me they're ordered by file name.. Sorry I can't help more and thanks again for the kind question

[@GerryStevens-yd6pu]

hi thanks for video, i followed the steps if i open the file from emails on my phone will the pictures download to gallery? many thanks

[@kayjeanne8346]

My issue is that my albums get transferred, but I'm missing photos from each one. One album had five photos and I got one. One album had 25 photos and I only got 10. Do you have any experience with this type of problem? I have started downloading my albums one by one and I guess I'll go by year after that but I'm having to count them to make sure I get them all.

[@neilmossey]

Thanks for the kind comment Kay - so these are albums within the Google Takeout download? This is really strange. Downloading the albums - if I've understood correctly - looks like a good idea, because the album downloads include all the metadata... but that's not helpful if it's not including all the photos! Hope you manage to find a fix and thanks again.

[@pabloesco2007]

For me i seach to empty my phone to photos/videos but keep it in my cloud Google Photo. I'd like to have an option that only send photos/videos to Google Photo but only that. Like i use a external disk but in the cloud. Then when i delete a photo to my phone nothing happen into my cloud. Is it possible ?

[@rubinababar6299]

why some of my pictures and videos are downloaded in .JSON file format. How can I access them on my PC ??

[@ceezgeez1793]

You probably posted this picture originally on an app or website instead of taking the photo directly using your camera phone.

[@Sodany21]

Dear Neil Thank you so much for the video- May I ask if I can select to download/upload all my 15Gb at once instead of 10gb. Thank you so much 🙏😘

[@markvigneaux3246]

How do put all the downloaded photos back on your phone? After i gave in and added more google storage it took all my photos off my phone . I want them back.

[@gelandersen]

Hi, does Google photos download include the videos?

[@neilmossey]

Hi @gelandersen thanks for the kind question: yes, it does! You don't have to do anything extra, the videos are just there in the download folder. Hope this helps. Good luck with your download!

[@gelandersen]

@@neilmossey thank you. Would you say I can safely delete the photos from my google photos after this procedure?

[@neilmossey]

​@@gelandersen If you have them backed up to a hard drive or memory stick or storage card (or both!) you can delete... Be aware that this download is of all the photos but Google has removed the date information from the picture and video files... If you're feeling brave, you could even set up a google account just for your photos, and use partner sharing to share your google photos over to that photos account so that you don't lose them! The shared photos do not take up quota in the shared account so it's a good way of backing them up. Make sure auto save is switched on, so that when you delete from the original account, they'll stay undeleted in the partner shared account - I'm sure you dont want or need to see another one of my videos but I show how I do it in this very long video here kzbin.info/www/bejne/a3jCf2d3o7GAn68 Good luck with your Google photos!

[@gelandersen]

Thank you so much

[@imtrappedinsangwoosbasemen246]

Tysm! But question, when doing this, does it restore the date/time the picture had when it was in google photos? For example, i have a picture from 2019 in Google photos. I want to download that to my gallery while also keeping that time and date.

[@neilmossey]

Hi thanks for the kind question - forgive me, I think Google strips out the data using this method. If you want to keep the data with the picture file, it's best to download the picture individually from Google Photos. Hope this helps.

[@AGONY6085]

I have 108gb files. So i do 50 50 gb two times? Create export then click create another export?

[@sanjolikhurana8322]

what to do about json files , how to get them in jpeg or jpg ??

[@neilmossey]

Thanks for the kind question - this is a big downside with this method. As you may know the json files are files with the metadata for the photos (type of camera, exposure details etc) I think the only other way to do this is to put the photos into large albums and downloading the albums, where the json file information is kept inside the jpegs. It takes longer but it keeps the information together. Hope this helps and thanks again.

[@sanjolikhurana8322]

this is a pity on google photos side!!!! but thanks for suggesting this hack, I am stuck and want to get my huge photos data back.@@neilmossey

[@Jenn..N]

Loved your Video, so clear and fun. Please can you tell us if the photos keep their 'Date Created/Taken' correctly when you use Takeout? So annoyed with google because I wanted to download photos 2019 and 2020 from GPhotos, used the Download method which all downloaded in a zip, but when I extracted them and checked, the dates were all changed to the date I downloaded them!!! aaarghhh! I spent hours going through them all to change the dates back, and even then I had to guess roughly! Does TakeOut do it correctly?

[@neilmossey]

Hi thanks for the very kind comment and question Jen. Unfortunately it does not - the date created and other metadata is stored separately in Takeout as .json files I've heard you can use an app to stitch them back together but that is way too much work for me: The best way around this is to download photos as albums. If you put the pictures into really large albums, maybe by month or year - when you select 'download' on an album in Google Photos, it downloads the files with all the data intact. Hope something here helps

[@rosemaryametcalf]

I followed these steps but when I unzip the file and click on the folder I just get taken back to the previous folder. It's most strange, the zip file shows data but the unzipped file doesn't. What am I doing wrong?

[@neilmossey]

That is strange. Sorry you're experiencing this. I don't know your computer setup, but is it possible to save to desktop. and make sure it unzips into a different folder on the desktop so it doesn't unzip it into itself. That's all I can think of, sorry. Good luck!

[@rosemaryametcalf]

@@neilmossey - thanks for getting back to me. I wonder if everything just took a super long time to extract as when I went back yesterday low and behold there were files. Many of them are JSON files rather than JPEG. Do I need to convert these? I can't view them when I try to open them but from doing a little research it seems that these files might just contain data relating to the photos and not the photos themselves.

[@damitaundeniable1957]

Hi! what do I do if I cant get in my email at all? my email has been locked because I have too much data in it.

[@mcmasti]

The Takeout files appear to be downloaded, but when I try to move them to another folder, it says it can't, because they're already opened in Firefox. When I try to close Firefox, it says this will cancel the downloads. What do I do?

[@daisywalker604]

THANK YOU! Can you show us how to piece together photos/albums when multiple 2G archives have been created?

[@peterwatson7302]

Many thanks. Very useful but how do I find the downloaded photos, please? I want to save them on my pc (Windows 11) so I opened the email saying that a copy of my photos had been created, and clicked the Download button. What next? Thanks again

[@aymenkhaleel5253]

Thank you so mych, but is there a way to reverse this process. i mean i want to transfer the photos from my laptop to google photos.

[@Muhamedim]

I just have a question. do you lose quality when you download or export them. Thanks

[@VeryOnBrend]

I've had to download 5 x 50gb takeouts. Now I need to merge them back together into 1 folder. How do I do that? Also How do we get rid of all these JSON files?

[@muminamohamed6325]

Followed all the steps with you,export is in process...... How long doesnt take usually?

[@chicano_travels]

it saves it with the date the pic and video was taken right ? my old method doesnt save it like that

[@chaziasiskowski9544]

are you able to that the pics u downloaded and store them on a new google photos account?

[@lynnesunshine]

I downloaded to my macbook backup LACIE but on the top right of my Macbook it states in red, "Permissions required" so it didn't download to Lacie. In chrome download history "failed - insufficient permissions" . How do I proceed? I am so happy to have found your KZbin Neil . Thank You!

[@JanithKavinda]

Hi i have more than 500GB photos in google photos. but I can download only 50GB. any solution?

[@ThatStevenLouis]

It'll export them in 50 gig chunks meaning, if you wanted to export all 500G worth of images, you'll have ten 50G ZIP files instead of one large 500G file. Reading is fundamental 😉👌🏾

[@craignorman30]

The only problem with this method is I have like 5 million folders all fragmented, when all I wanted was a flat single folder with all my photos, any ideas?

[@fateheditor7322]

Hello sir can you tell me how much time did it take you to get the link to this export? & Tell me this also Your data was how many GB

[@sam.lmaooo]

Heyy amazing video!! Really needed this it helped alot tho i have a question suppose the storage is full and we arent recieveibg mails we ll still get thir right???

[@neilmossey]

Hi thanks for the kind question - yes the download still works if you are maxed out on storage, and it's what I used before I started deleting stuff on my Google Drive. Hope this helps and good luck.

[@mohammedsaqib8150]

Can I leave the page where it says export in progress or do i have to stay there and stay connected until it is complete?

[@kether70h]

After you choose the first amount of pics/vids from our Google photos app to download, which is obviously not ALL of the photos/video✓, OK.... ...how do we know where to pick up where we left off of ✓?, with this initial transfer you talk about. I'm wonder if it is obvious, like there is a box to tap that says "next blankety-blank amount" or what do I do after this very first chunk is transfered away & I wish to continue to dwnld more/all of my media stuffs???

[@hautaigreensill8844]

Hi Neil, thanks so much for your video with clear instructions and for sharing the website. Just wondering if you can shed some light on my circumstance, I received the email up to 35 minutes after requesting the photos and vids via the 10GB option then it said mine is 31.02GB but, my storage is 15GB on my Google account, I went through this process on my laptop so I'm unsure why it has so much over, I have over 30GBs of photos and vids on my phone that backs up to Google but, I'm unsure if it was trying to transfer excess but, my Google account isn't over 15GB so I'm puzzled. Can you clarify what's going on here? I thought I'd try download them all at once and it crashed and failed to download, so I'll try download it by having it at the default 2GB as recommended then try download them 1 at a time to be more manageable for the system. Also, just a question, when you download the content, it has the download date, but, does it still have the original date photos and videos were taken in the properties of the image? I hope so...

[@neilmossey]

Hi Hautai Thanks for the kind comment and questions. The total download might be over 15GB if the photos and videos are stored at Storage Saver quality - happily the download gives us the photos and videos at Original quality - so this might explain the difference? Downloading 15x 2GB doesn't sound like fun though - hope you're able to download in larger chunks. Also - I should have mentioned this in the video, but the downloads separate the metadata in the properties into separate files. I don't know why because it's really unhelpful. If you want to download and keep the properties in the file, we have to download them directly from the Google Photos site. One way to do this a bit more quickly is to put the photos into albums and download the album one album at a time. I hear this keeps the properties intact. Hope this helps and good luck with your downloads!

[@hautaigreensill8844]

Thank you very much Neil for the clarity re: my circumstance & for the further tip re: downloading to keep the property data.

[@AquaFrost777]

If we are completely out of storage and cant send or recieve emails can we give a different email address to send the zip file to? Or download the zip file directly to computer?

[@neilmossey]

Hi thanks for the kind question Yes - you can go directly to takeout.google.com from the computer to download there. Takeout shows you the status of your download - if it's ready to download yet. Hope this helps and good luck with your Google Storage!

[@KGBhat]

I have downloaded the photos and videos from Google. I have some screen recorder videos and unable to play it on my computer, can you please help?

[@harzemsahcanoglu]

hey my storage is already full and i cant recieve emails anymore will i be able to recive it or no if so are there other options

[@severinem7768]

I've done as you explained. But somes photos are missing, and many others are '.json' ... Impossible to read it. Can you help me please ?

[@neilmossey]

Thanks for the kind question, and sorry to hear about this. There might be folders which are backed up elsewhere in Google Drive folders, but I'm sure you've checked everything downloaded. Google strips out the metadata from the photos into .json files, so those files just contain data. If you'd like to keep everything together, you could select all photos into very large albums in Google Photos and download the albums instead. It's more time consuming but more thorough. Hope this helps and good luck with your Google Photos storage!

[@vikasjaganathan6190]

As when we click export. it shows it takes days and hours to complete. should our system be turned on for it to complete? can you help me on this Neil.

[@neilmossey]

Hi, sorry for the delay in replying - you might have seen now that you don't need to keep that window open. It prepares the files for export on Google's side, so you can leave the page and come back later. They send an email to let you know when it is ready. Hope this helps and thanks again for the kind question.

[@juliethyarks4183]

Can this be done from TCL smart phone. Init ho doing check laptop to see what photo are saved there or how to bring them all together. To oicee

[@neilmossey]

Hi Julie I'm not sure if this can be done on a smart phone because the download is a zip file and I don't know how a phone can unzip files. Maybe there's an app for that. To get as far as downloading the zip file, I would go to takeout.google.com in my phone's web browser (eg Safari or Chrome) and follow the instructions on the video. Then if it were me, I would look up how to unzip files on a smart phone. Hope this helps!

[@PreciousWon]

Ok, but what if im already at googles email max (all of a sudden) and cant recieve emails anymore? Will google still send me tye email or can i download it to an external drive?

[@DieTabbi]

Would be nice to mention HOW LONG the download for how many GB took.

[@umairswati5773]

Will I receive a link email when I have no space available to receive anymore emails? Thank you!

[@kartata9447]

HI, after download does the google photo still in the google drive storage?

[@villyvalley1698]

I have a question, if I have a 90 GB worth of photos in google photos, wouldnt I need to set the export settings to 50 GB?

[@IchigoIchigo3]

Will the download link still be able to send to the Gmail account that is completely full and not accepting incoming emails anymore?

[@frederickzimmerman8124]

We followed your instructions and they were great! We downloaded the first 10gb but now we cannot figure out how to get the last 5gb.can you help?

[@pewapie]

What is the implications of downloading a smaller size zip opposed to the larger option?

[@neilmossey]

Hi thanks for the kind question - the smaller size zip means that you'll get the same files downloaded, but in more folders - the zip is the size of the chunks to download the same data. Hope this makes sense. Good luck with your download!

[@pewapie]

@@neilmossey thanks 💕

[@zahrandryani]

is the date of pics change when we download it or still the same as the origin photo?

[@chaneymotoxracer]

What if i got more then 150 gb en zip file is max 50 ? Thanx

[@little.pixiedoll]

Me watching this nearing the end of my 2TB storage 😬

[@neilmossey]

Thanks for the kind comment - fingers crossed... Good luck with your Google storage!

[@Abitur15p]

Hello, have you already tried it? I am considering to upgrade my Google One Sub from 200GB to 2TB but don ´t know if I will still be able to save all of the pictures after upgrading it. Sorry for my English and greetings from Europe!

[@gordonmilne4323]

At last, some advice that makes sense! I'm still having issues though. I have a Motorola G7 phone with a 128gb SD card, but everything appears to have been stored internally on the 64GB memory. I have only used 36% memory, but I'm receiving the no storage message. So, I bought the additional Google storage, which didn't help. I'm unable to download, take pictures or screenshots on my phone, even though I have LOADS of memory. Plus everytime I delete a thousand photos, they just reappear. I bought an Acer Chromebook and a 2TB external harddrive. Can you please suggest how I can sort this. I'm only 40, but technology is just not my thing and it's really frustrating me, as I want to back up photos and videos of deceased loved ones. Thank you for any assistance.

[@sanjidarahaman2115]

What to do when the files get downloaded in .json and I can't access the photos because of that even when I selected mp4 and .zip?

[@paolopjollaj357]

After i download them on my old pc , will the quality of photos and videos will change or no ?

[@mr.dakshsharma3213]

I have followed your procedure but after create export...message came that it will send link when ready but I am waiting since last 15 min how much Should I wait

[@harshadasharma3231]

Heyy , due to full storage I am not receiving any mail...so what can I do ?

[@neilmossey]

Hi Harshada - I've got you covered! Follow the steps in this playlist - if it's Google Photos try the photos video, if it's Gmail follow the Gmail video. kzbin.info/www/bejne/a3jCf2d3o7GAn68 Good luck with your storage and thanks for your kind question.

[@harshadasharma3231]

@@neilmossey Thankyou so much buddy 😊🤩

[@padmanabanr8229]

nice video. what about gmail storage or storage full alert message? it is automatically moved? or we try to deleted after backup?

[@neilmossey]

Thanks for the kind question. With Gmail, make sure you empty your trash/bin folder to make sure the memory is freed. Good luck with your Gmail!

[@JeanineMcKinnies]

I thought this would work great, but then all of my videos and pictures were sent over as a JSON file onto the external hard drive and now I cannot open any pictures. How can this be fixed?

[@neilmossey]

Hi Jeanine, thanks for the kind comment and question. The JSON files are the metadata for the photos as separate files. There should be a folder with jpegs in, with similar file names but ending in Jpeg Can you see those files? There's a chance that only json files were selected for the download, but unlikely - and if that's the case it would be easy to use takeout.google.com to create another download with the jpegs selected. Hope this helps - they exist if you can see the Json files. Fingers crossed and thanks again

[@jessicab1919]

For some reason the dates aren't showing up correctly. Did I do something wrong? It shows Jan 1 1980 for everything..... Instead of the date I have them listed in google photos. :(

[@neilmossey]

Hi Jessica - thanks for the kind question: you're right, you've not done anything wrong. Google seems to separate out the data for the photos into a different file which is the .json file. Which is extremely frustrating. There are things online to recombine this data back again but I've not tried it. The other way to download all, which takes much longer but keeps the data together - is to put all the photos into a single album... or a number of large albums (maybe by the year?) And then you can select 'download' on the album which seems to keep the data and dates on the photo files. Hope this helps and thanks again for the kind question.