How to draw a Simple Process Map

Søren Pommer demonstrates how to draw a simple process map, and why keeping it simple can be very beneficial to your business.
TIMESTAMPS
What is Process Mapping? 00:32
How to draw a simple Process Map 01:19
Swimlanes 01:53
Events 02:28
Activity 03:14
Decisions 04:04
Work Instructions 04:54
Next Steps 05:36
SUMMARY
- Draw a Process Map (a swimlane diagram) with an active name and an outcome
- Draw a swimlane for each role which is involved
- Draw an event to demonstrate what starts the process
- Use activity shapes to represent jobs to do
- Decisions can be used to show how a process can split into multiple paths
- Write work instructions for activities with best practices
- Digitalise your process map so that it is easy to update and share
RESOURCES
A written guide to process mapping - www.gluu.biz/s...
Guide to process success - www.gluu.biz/p...
Gluu Help Centre, Process Mapping with Gluu - intercom.help/...
Thanks for watching! If you have any questions let us know in the comments.

[@uncontroversial]

This is great - concise, clear and easily applicable. Thanks!

[@gluuTube]

Thanks Tom - appreciated!

[@ronplays]

Thank you so much

[@gluuTube]

You're most welcome

[@stevegraham4481]

Excellent Introduction Søren - thank you! I would ask (and recommend) for future videos that you set the camera autofocus OFF. It will help reduce the distracting micro focus of the camera during the video, but again, thank you for the simple introduction to process mapping.

[@gluuTube]

Thanks Steve - your input is much appreciated (trying to practice continuous improvement ;-) will do this for the next video.

[@Michelle-rq8vk]

thank you SO much

[@GGsupply]

great way to learn! thank you!

[@patricgarcia1579]

Thank you, for your great tutorial!

[@gluuTube]

Thanks for watching!

[@ecosolutionrevolution3238]

Finally a simplified process diagram method. Very clear and easy to use. Thanks!

[@gluuTube]

Thanks so much - we're happy to hear that :-)

[@obypanda]

Very informative, thanks a lot Søren

[@WaveFive]

Very informative video. Thank you very much.

[@gluuTube]

you're welcome - happy to hear that. We'll create some more soon!

[@Earth-360]

Great one!!!

[@MartaniPanganSehat]

Thank you

[@Imitation_Jewellery_RJ]

Thank you, very well explained!

[@gluuTube]

You are welcome!

[@RomuloMagalhaesAutoTOPO]

Congratulations. Very simple exposition. Clear. Objective.

[@ajitanayar7393]

very clearly explained!

[@gluuTube]

Glad it was helpful!

[@Shadi-akil]

Thank you for this simple explain

[@gluuTube]

Thanks so much for your comment! do let us know if you would like other topics (within this area) covered.

[@marijatosic217]

Thank you so much for helping us understand the process map a little bit better! :)

[@gluuTube]

Happy to hear that! Thanks so much for the friendly comment.

[@Fillorian112]

informative video thank you

[@gluuTube]

Glad it was helpful!

[@diegosegura8715]

thank you sir

[@gluuTube]

Most welcome

[@gamerboys1843]

Very clear

[@gluuTube]

Glad you think so!

[@timandonopiyo]

Excellent presentation

[@gluuTube]

Glad you liked it

[@leskowitz]

Good overview for swimlanes discussion. Process, Objective, Whose responsible & Activities. Thx

[@gluuTube]

Thanks Paul!

[@MrOMYSTARZ]

His German blood is coming off stronger than a Mike Tysons 👊! Great explanation 👏 👍.

[@grandhi05]

Thank You !!

[@gluuTube]

You're welcome!

[@TheFryShrimp]

Very good video. Considering learning more about process optimization

[@kennyz5021]

Thankyou good sir

[@michaelmifsud4763]

Very useful thank you

[@gluuTube]

Happy to hear that. Let us know if you have other process topics that you'd like covered.

[@maulinmansuri5030]

Really nice video to document process in simple way, Thank you!

[@alphatv7325]

Great video...thanks

[@nathaliejeanestanero5754]

Thank you sir! Great Video

[@scooble]

That's all well and good, but how do you visually represent a collaborative activity such as a document or design review including other representatives from e.g Engineering, Manufacturing, Quality and Shopping?

[@gluuTube]

You're right - that is not covered in this simple approach. You may add more swimlanes to show these, or simply events about informing them.

[@scooble]

@@gluuTube ....plus, I never really liked the idea of a whole swim lanes, especially when young have a whole swimlane dedicated to one activity. It gets annoying on diagrams.when you don't have much space

[@johnascialpi5247]

Hey 👋🏼 thank u

[@maggief6653]

what software do you recommend?

[@gluuTube]

If you just want to draw a process, then any tool will do. If you want to make sure it becomes reality and impacts behaviors, then we would recommend our own software.

[@GOLDEN--FF]

Good

[@jazraag]

VOLUME!!??????

[@hikingtravelmemories]

What kind of roles to be considered for customer making purchase order?

[@gluuTube]

That's a good question. Some choose to map the customer as its own role - especially if the customer has work to do in the process. Others chose just to show the person who is in contact with the customer and then interactions with customers as events. Hope that clarifies it?

[@hikingtravelmemories]

@@gluuTube I see, If you can please highlight what can be different types of department/ people that this purchase will go thru..or if there is no defined business process that doesn't exists ? ...as I am new to business process model subject.

[@gluuTube]

@@hikingtravelmemories the purchasing flow is fully depending on the business. It may involve managers and directors depending on the amount involved. This may help with some examples: www.gluu.biz/solutions/sourcing/

[@stephensomersify]

Close up Microphone - please

[@gluuTube]

Thanks Steve - will work on that!

[@crazycutz8072]

Nice presentation - but better Microphone sound :)

[@mohammedhusain7641]

Yes, good legible voice but volume is low. An intelligent mike could've kept the voice volume even. But I thank you for a useful tutorial.

[@maxbush3409]

The editing/transitions need some work 😉 good content though, very helpful 👌🏽

[@gluuTube]

Thanks! (yes, we know it's a little rough :-) - it's made inhouse)

[@jeffersadams8]

WHAT THIS MAKS NO SENCE

[@IsaacPiera]

Booooooring

[@gluuTube]

😂 yes, process mapping isn't exactly stand-up comedy.

[@jessyloveallen]

Why do you need to have the competency in creating process flow chart?

[@gluuTube]

You may not need it. However, if you work as a manager in company or organisation with more than 10 people then it may be very useful. Happy holidays!