How to Edit Your Google Business Profile (Full Guide)

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It's official! Your Google Business Profile manager has been replaced. From now on, If you want to make changes to your Google business listing you need to do it from a brand new dashboard accessible directly from Google search or on the Google maps app.
In this video, you'll learn how to make changes to your listing using this new dashboard interface both on google search and the Google maps app.
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📑TABLE OF CONTENT
0:00 Intro
0:43 Logging into your account
-- 01:00 Log in on desktop
-- 01:43 Log in on mobile
02:10 Interface Anatomy
03:27 Icon Panel
-- 03:55 Edit your profile details (contact, categories, hours, website)
-- 07:11 Read & respond to reviews
-- 07:35 Messages
-- 09:01 Adding Photos
-- 09:19 Check your performance
-- 09:57 Manage products
-- 10:38 Manage services
-- 11:10 Booking links
-- 11:39 Q&A
-- 12:03 Add Google Posts
-- 12:55 Review Link
14:12 Advanced Panel
-- 14:28 Business Profile settings
-- 16:17 Notifications
-- 16:37 Adding a new business profile
-- 16:49 Accessing all profiles
-- 17:04 Help/Feedback/T&Cs
17:44 Business Panel
19:17 Suggestions panel
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[@MakinMoves]

Luc, thank you for this update. I'm sure a bunch of us have noticed this new back end in Google Business Profile and wondered where to go and how to utilize it. It's always, you're on top of things. Keep up the great work.

[@rankingacademy]

Many thanks Biggest Franck

[@aquamaster1st]

Well done Luc for your effort in explaining everything on how to update all the info. Great video content as usual.

[@rankingacademy]

Thanks a lot Chris

[@golddigger0000]

thank you, I had no idea how to edit my business website 4:56

[@rankingacademy]

My pleasure

[@southdakotahistory]

Thank you. Very comprehensive and easy to follow instructions.

[@rankingacademy]

Glad to hear it

[@pacifictelephonedata6656]

Thanks Luc, once again great video!

[@rankingacademy]

Glad you enjoyed it!

[@robinasr6805]

Most anticipated one 👆 very kind of you 🙏

[@rankingacademy]

My pleasure robin

[@Mr.CleanbattleoftheSurfaces]

Thanks for the video, very helpful. I was so confused.

[@rankingacademy]

My pleasure

[@christianlecuyer6380]

Hey Luc, great video! I preferred the old dashboard to view all of my clients, I don't understand Google, It was fast and easy to view all profile. Thank for the tips :)

[@rankingacademy]

The rational is based on the fact that 90% of all business listings are just stand alone as opposed to agency running multiple listings. It allegedly makes it easier for users with a single listing to manage it and of course for google.

[@MrChompy]

Just when you get comfortable- they change it!

[@atomickat1888]

Wonderful done! Thank you.

[@rankingacademy]

Many thanks!

[@thelastbrobo7826]

The only channel you need to optimize your business profile.

[@rankingacademy]

Thanks so much.

[@RizwanKhan-dl7vu]

well explained. you have got a new subscriber for sure thank you ,,, appreciated

[@rankingacademy]

Awesome, thank you Rizwan!

[@dennisseahorseone]

Perfect, thx for the video!

[@rankingacademy]

No problem! Thanks for watching Dennis

[@ZanetDesign]

Thanks Luc for another awesome video

[@rankingacademy]

My pleasure! Thanks for commenting Zane

[@ZanetDesign]

@@rankingacademy Always happy to support a fellow youtuber

[@MrChompy]

Luke, please ask Google to change it back to the old way. As "Luke the Duke of Google Business", you can call on them to do this. Thanks for the helpful video, in case they don't listen to you. Your fans will! Luke..THE DUKE! (Hey ,can i get in trouble with The King, for Knighting you "The Duke?"

[@rankingacademy]

🤣 no you won't get in trouble. Unfortunately I have zero influence or leverage to change the interface back to what it was so you'd better get use to it Mr Mann

[@TheAO84]

Thanks for going over the new update. Just like many others have commented the new interface is terrible for an agency trying to manage multiple listings. I’m making it work but it’s a pain. I wonder if there is an third party option that can make posting updates a little more intuitive ?. Well anyway thank you again.. love the breakdown you did in this video.

[@rankingacademy]

I agree with you Aaron. It's tough for people looking after multiple listings

[@valorempresarial8106]

The best one. Simple as that.

[@rankingacademy]

Thanks you so much

[@Yourchoice9]

thankyou so much

[@rankingacademy]

You are so welcome!

[@melissalgeorge]

This is a GREAT video and helped me a lot.I have 1 question. How do I change the small icon picture at the top left next to 'Your Business On Google'?

[@rankingacademy]

The icon is pulled from the gmail account you use to login to your dashboard. To change it log into your gmail account, click on the cog in the top right hand side corner then click on all settings. Scroll down until you get to "my picture" then change it

[@MotorScotti]

Merci beaucoup!!

[@rankingacademy]

Pas de problème

[@HerveAttia]

Once again, Luc, excellent video. I miss the old interface. I was wondering if there was a way or hack to change the Google default photos selection/slideshow. We can see these default selection by going in the "see new photo" section. I constantly upload new photos, and I will expect Google to show them in my google business (web or map) listing chronologically to their upload order...but it doesn't. Google keeps displaying the same selection. Merci!

[@rankingacademy]

Hi Herve. Unfortunately there isn't. Thanks for watching

[@OscarGomez-dc6yb]

Thank you! I was looking for the users section. This is very confusing

[@rankingacademy]

Hi Oscar, can you tell me what you're confused about ?

[@OscarGomez-dc6yb]

@@rankingacademy You clear it up for me. Great video. I was saying that the new GMB interface was confusing. Your video explains everything perfectly. :)

[@sleepy_pandafun]

Merci beaucoup

[@rankingacademy]

Avec plaisir

[@patrickmullen4618]

Great video. Thank you so much. One question, is there a way to rearrange the order of photos on the business panel? Thanks!

[@rankingacademy]

Thanks Patrick. No you cant rearrange the order

[@patrickmullen4618]

@@rankingacademy Appreciate the quick response. Thanks!

[@raymakara]

Great information Luc! Thanks for sharing with us as it's a tremendous help! Question...On mobile, is there a way to change the message when asking for a review? My message just has my GBP name, but I would like it to say something more, like yours does. Is there a way to customize the default message so we don't have to retype it every time? Thanks!

[@rankingacademy]

Thanks Ray. To my knowledge you can't customise the default review request message from a mobile phone.

[@raymakara]

Okay, thanks. And thanks for the quick reply!

[@jevgenijuspuzakovas4653]

There was option to create a website right from business page. Is it available now? Got answer from your video, thanks!)

[@rankingacademy]

👍

[@alexblaber5845]

Hi, thanks for the brilliant video, the only thing I’m struggling with is on the old dashboard I could edit or delete photos from my Google listing. I sold my previous business and moved to a new site with similar work so I just kept my original account and changed the address, now I wish I started fresh. If I delete this account will it let me start a new one? Many thanks

[@rankingacademy]

Hi Alex, if you've kept the old listing then you should change the address to the new site. Much more benefitial then starting a fresh listing

[@Liza102274]

Hello Luc, is there a way to change the description next to my business name? I can't seem to find where to revise. It currrently reads Ortiz & Co. - "Event & Meeting Planning" of which I want to edit. I can't find where to. Thank you for your great videos!! Amazing help and support!!!

[@rankingacademy]

Just sign into your listing and click on edit info. You will be able to edit your details from there

[@bosphorustebosphoruste]

unfortunately, changing ownership requires that when adding a new manager/owner's email, that it should take a week before the process is completed. thanks for the tutorial. Just subscribed to your channel!

[@rankingacademy]

Thanks for sharing and welcome onboard

[@BOBBYSPARROW666]

Thanks for this video Luc! Is there any way to create a short video about creating a profile for a client and best practices in doing so? If I am having trouble determining the best method as I currently am operating as a freelancer and do not have access to the agency platform at this time. Any help would be great!

[@rankingacademy]

Hi Karl. This is what I normally do. I create a new google account (and try to use the name of the business as the email address such as [e-mail]). I then claim a listing for the client's business using this newly account. I will use the same email address to set up Google analytics, Search console and any other google properties so everything sits under one roof. I will then set myself up as a manager of the listing. This way I have total control over everything without having to need and ask the client for his personal details. If he ever wants to take over the account or use someone else to manage his listing all I need to do is provide him with the access details to the account and remove myself as a manager.

[@SalisburyKarateClub]

I was wondering where to find the free google website, a bit hidden, thanks for that

[@rankingacademy]

You are welcome

[@akintadejoshua6096]

I can help you create a more customized website tho.....

[@user-qn8ks6ld3k]

Hi there, is there a way to rearrange the google listing options to have Updates show first before products or anything else?

[@rankingacademy]

No there isn't

[@arenastem]

Hi Luc, can you please explain how to show the reviews as a second line following the business name, thank you

[@rankingacademy]

they are pulled in automatically by google

[@arenastem]

@@rankingacademy Thank you for your prompt response, so basically I can't get star ratings to appear next to my Google Business listing in any way, just if Google place it there? Thanks

[@wendyharris3022]

I am not sure where to find the website builder...I have a website already, but it was mentioned that creating one in google would help search results. thoughts?

[@rankingacademy]

Hi Wendy. You can add the free website from Google if you want to. I generally don't bother unless my client doesn't have a fully fledge website and is not willing to invest in one

[@GregBohnsack]

Hi Luc! Did Google change the reporting as well? We were going to go deep in selling this but a partner of mine mentioned they made the reporting far less meaningful?? Thanks! greg

[@rankingacademy]

The reporting as indeed been changed as well. The insight dashboard you now have access to had been rolled out for a while but has now been made the default one.

[@smbconnections]

Yeah, I do not like the changes. I noticed when I upload a posting or photo from the icon pannel at the top it does not work. It does work from the bottom right. Thanks for the info

[@rankingacademy]

Good to know!

[@jwest1816]

As a manager of multiple GB profiles I absolutely HATE the new interface!!! What a pain! Not straightforward at all unless you are a single business (maybe). It feels so extremely restrictive! Also dislike that I can't be navigating in GPS and access my GBP such as when I get a review and want to respond. Seems like they rolled back time with these choices. Very painful!!

[@rankingacademy]

I get your frustration. This is particularly challenging for managers of multiple listings. Unfortunately it's here to stay. 😒

[@tiptopdetail]

I own an auto detailing business in Draper, UT (a suburb of Salt Lake City, Utah with a population of 60,000). I detail from a shop at my home, so I've listed my address on my Google Maps listing. I feel like this is limiting my marketing to people in Draper only and not surrounding suburbs in the area. I offer pick up and delivery and would like to be seen by people in surrounding cities outside of Draper. To do this, should I delete my Draper address on my Google Maps listing and just select services areas for Draper and surrounding cities instead? Or will this hurt my rankings?

[@rankingacademy]

I would definitely keep the address on the listing since this is where you operate from but I would also add service areas since you also meet customers at their homes. Service areas don't help you listing rank though. To rank outside your immediate vicinity you'll have to create content on your site for the locations you want to rank for hoping you will show up in organic results. Hope this makes sense.

[@tiptopdetail]

@@rankingacademy thank you SO much! Would removing the address allow other cities to see my Google listing though? Instead of being limited to Draper because I have an address there… Also, would it help my listing rank to do regular “posts,” and even list my services as products?

[@madcec12]

I need a little direction on making my business visible to the public. My new business profile says ‘only visible to manager’ looking in advance settings to lift that. Looks a little tricky to activate it.

[@rankingacademy]

Has your listing been verified?

[@dorcusainebyona4776]

And can u please enligh more about the bidding part am really not getting it well

[@rankingacademy]

The what part?

[@JKBAHAL]

Greetings! How about editing photos (not adding new ones)? I can't seem to find how do that for the life of me with this new changes Google made and it was very simple to do before.

[@rankingacademy]

Do you mean cropping images?

[@JKBAHAL]

@@rankingacademy No, I mean editing images filenames and adding videos etc. I don't see an option to do that anymore with the new changes Google made. Can you please help?

[@antonyroy4210]

Hi, How can you add another user to all locations of your business. All my locations are under the same account, but I'm only able to add another user to each location individually.

[@rankingacademy]

I think you'll need to do this from the old dashboard. You can access it by trying to update the free website option

[@justopeners]

Luc, Awesome Man! Love it!. ? Is there a way to add a contact us va email? Like regular websites have. At the bottom on the free page it has contact button, but it's just for a phone number. Ugg, can you help?

[@rankingacademy]

Unfortunately it isn't an option

[@akintadejoshua6096]

I can help you build a more customized website though if you need one.

[@annfaber9525]

Hi. I'm hoping you can help with a new problem. I changed addresses and Google Maps is pulling the wrong street photo. It's a dingy house near our building. I work with clients in their home not at the address. How do I fix this? Do I hide the address? Or is there a way to correct the street view?

[@rankingacademy]

Got it! If you go to customers' homes instead of having them come to you, you're usually considered a service area business. In this case, it's best not to show your address. Instead, you should hide your address and let people know the areas you serve. This way, your listing won't display your address, and it'll show a map with a red boundary indicating where you travel to.

[@ManojGupta-us9vy]

Luc, how to add pics as exterior, interior, at work etc ... right now its pics, Logo only?

[@rankingacademy]

Unless you go back to the old dashboard you can't do it via the new interface for now.

[@duahcore2544]

@@rankingacademy How do you go back to the old dashboard since the new one is the default dashboard.

[@maribelpimentel7430]

Can you please help me!! I have a google business profile. The issue is that there is a description that I didn’t write. I did write a business description but I did not write another one that pops up on top with the business information but I would like to delete! Help thanks you

[@rankingacademy]

Just login to your profile. click on edit profile and modify your description

[@JolindaStephens]

I've been unable to delete a product we no longer offer. In the products section, delete is not an option I can find.

[@rankingacademy]

Can you not see the recycling bin at the top of the product when you click onto it?

[@DiegoContreronas]

Do you know how can I change the profile photo of my business profile?

[@rankingacademy]

Yes I have a video coming out tomorrow that goes through the process

[@donnikakerinna]

Do you have an answer on how to remove existing photos from the business profile on google?

[@rankingacademy]

Yes. If you have uploaded these pictures yourself just login to your business profile, from your panel click on the cover photo. This will open a pop up with all your images. Select the one you want to delete. In the top right hand side corner click on the recycle bin.

[@Neurofeedback-Luxembourg]

Do you know how to handle multiple languages on the GB Profile?

[@rankingacademy]

Hi Francois. Unfortunately you can't really translate GBP profile but you can at least do this: kzbin.info/www/bejne/fqfCqYJ-idBshsk

[@jordanpatoka913]

How do you add multiple locations for one business?

[@rankingacademy]

i suggest you watch this: kzbin.info/www/bejne/m5y2amSOpLKUY9U

[@aronomoamey9820]

Hi, Google has removed the option to add videos to business profile. Do you know of a way to add videos to the business profile. They used to have a feature to upload videos less than 30 seconds but now every time a try to upload a video it says only photos can be added only. Can you please make a video on this regard and maybe if there is a way to still upload videos, thank you

[@rankingacademy]

Go to the old dashboard by trying to update the google free website. This will take you to the old dashboard. Click on the add photo on the left hand side menu. From their you'll be able to add videos

[@aronomoamey9820]

@@rankingacademy Thank you so very much! Wow, you're the best! Thank you again :)

[@khalidsuxx]

@@rankingacademy tutorial vid pls

[@OlegKostyukevich]

thank you #GBP

[@rankingacademy]

👍

[@OlegKostyukevich]

@@rankingacademy Photo can edit in post now

[@siddharth2136]

How do I add multiple locations for a business?

[@rankingacademy]

watch this: kzbin.info/www/bejne/m5y2amSOpLKUY9U and this: kzbin.info/www/bejne/qGWVnqCoZbt8ZpY

[@CC-cr1oz]

Sir I wanted to edit my website pages but the "manage" button is not working. Please help me. I want to change the photos in my "gallery" page.

[@rankingacademy]

This feature has been very buggy lately and it looks like Google might be removing it. Best option is to raise the issue with the Google Business Community support here: support.google.com/business/community

[@Yobs1001]

How would one go about adding multiple branch locations to a business listing? It doesn't appear to be straightforward from the profile page. We operate as an on-site services, so not sure if this limits the ability to do this? Help would be appreciated.

[@rankingacademy]

How many Branches do you have?

[@Yobs1001]

@@rankingacademy just 3 at this time

[@rankingacademy]

Login to your existing account. From the in search interface click on the three dots (top right) From the drop down select “add a new business profile” and claim each location

[@rankingacademy]

@@Yobs1001 just claim them using the same google account you have used for the first one. Login your existing profile. From the in search interface click on the three dots

[@Yobs1001]

@@rankingacademy by claiming do you mean just input the same business details but then add a different location for each branch?

[@balancedlifepsychotherapyc4800]

How can I edit my website created using google my business ? The app no longer exists or works. Thanks

[@rankingacademy]

It's explained in the video right here: kzbin.info/www/bejne/Y3qbhqmwZrqog80

[@ocdetailsautomotivedetaili1781]

worst choice they have ever made.... makes uploading photos a pain in the backside

[@rankingacademy]

I'm sure it will improve with time 🤞

[@NeilBarker]

6 months in and it hasn't improved one bit, it is 100% the most foolish move google has ever done.

[@kindstakepool8185]

I miss the old one

[@rankingacademy]

You can still access it...for now

[@fatimakhaliqdad3648]

I need help finding the edit products option. I want to show my products with pictures. My category is Icecream shop.

[@rankingacademy]

You may not have access

[@fatimakhaliqdad3648]

@@rankingacademy How can I get access?

[@wheretheskygrows]

I only see "suggest edits" - I can't make any edits myself? I don't have those icons that you have. Only suggest edits. I am the admin of my business profile. Any suggestions?

[@rankingacademy]

Are you sure you are logged in with the right account details? If so I would suggest you get in touch with Google: support.google.com/business/gethelp

[@THEPAHAL]

If u edit multiple time it will get suspended is it true

[@rankingacademy]

Yes, there is a risk it will be

[@sujith.a.h]

How to make our review star appear on the business panel

[@rankingacademy]

You can't. Google does it for you automatically

[@sujith.a.h]

@@rankingacademy Thanks sir

[@geehammer]

How do you give Google a hard job? Give em an easy one.

[@rankingacademy]

😁

[@gaiamagick4082]

It’s horrible, it won’t update edits to phone numbers. I hate it.

[@rankingacademy]

sorry

[@nosajimiki5885]

Whoever designed this new interface deserves to be fired.

[@rankingacademy]

If you say so

[@nosajimiki5885]

​@@rankingacademy lol, nice non-comital response... but I also understand I did not give any detail as to why the new interface is so bad. Four of the most important factors to consider in UI/UX design are 1: minimizing clicks for common actions, 2: Presenting features in logically consistent ways, 3: minimizing visual clutter, and #4 creating realistic expectations between input and output. For #1, this interface is about as bad as can be by forcing users to begin their experience by typing in the name of their business with a google search. While this may not be very different for a person who manages a single property than trying to look up Google My Business was as a first step (assuming no bookmarks), it is a much less convenient interface for people who manage multiple sites, and are trying to do common and repetitive tasks like running down their list of clients for routine checks and maintenance. When you have a landing page, or even a dropdown of clients, it provides 1-click functionality and gives an organizational element to work from that the new system is lacking. Organization should be interacted with before function, not the reverse. For #2: Logically similar features are scattered around between 4 different control areas that are presented in 4 very different ways. It takes mental energy for a user to toggle between understanding features and information that is presented in different ways. When you have different but similar features scattered like this, it is more mentally fatiguing to search for a feature you are looking for. This makes users less happy while they use your product, even if they don't understand why. For #3: Making the whole google search part of the interface puts a lot of "background noise" around UI features which again is more mentally fatiguing. For #4: While I do understand that "live editing" is a growingly popular UI style, not every application benefits from live editor style UIs. Live Editing is best for unstructured, visually consistent data, but Google uses so much structured data, A/B layout, and responsiveness, that the old method of separation of presentation and data does more to avoid false expectations of outcomes. The old system needed better previewing features perhaps, but moving the editing too the preview both disrupts the preview and creates false expectations about it. When I say the person who designed it deserves to be fired, I mean that if a development team working for me got all the way to production and depreciation of the old system without addressing these sorts of issues first, I would literally fire the project lead.

[@Mike_elGreco]

its teerible the new google my business platform

[@rankingacademy]

do you think so?

[@mo-jatra]

Its really boring your information you just stretch as a robber . Small thing make big because of KZbin paying

[@rankingacademy]

If you say so

[@volleyballfan2194]

what a garbage update

[@rankingacademy]

Unfortunately we have to live with it as it's not going away

[@volleyballfan2194]

@@rankingacademy thank you for your support

[@user-cq4pi9fs6n]

Hi Luc, thank you for your effort. I have such an issue. I want to add Instagram and LinkedIn accounts to my Google Business profile, but I don't know how.There is no edit option in ''Profiles'' section. I tried in different ways, wrote Google Support for help, but there is no answer. I need your help with this problem.

[@rankingacademy]

Hi. Google recently released the ability to add social links to your profile and is slowly rolling this feature out so hopefully it will be available to you soon. Read this for more info: searchengineland.com/google-business-profiles-to-let-you-manage-your-social-links-430766

[@user-cq4pi9fs6n]

@@rankingacademy Thank you for sharing. It isn't available for me yet. I will try again.

[@brazilianbikinilover]

My problem is I am not getting this but am forwarded to the start page ot google again. So annoying as I changed opening hours and cant edit it :S

[@rankingacademy]

It sounds like you are not logging in with the account associated with the google business profile

[@brazilianbikinilover]

@@rankingacademy Just logged out and logged in again, same problem :S I land at the google start page and what shows is my shop (how other see it) no option to edit anything is there. Arggggg