How to Explain a Mistake and Apologize: 4 Steps to an Empathetic and Authentic Apology

When we make a mistake, we can get through it if we apologize and explain in a careful way. If you have made a mistake, you can write a clear and caring apology and explanation to help.
Writing an apology letter or an apology email requires both explaining the mistake and preserving relationships.
When we write an apology or explain a mistake in writing, we have 3 goals:
1. Find a solution and move forward
2. Protect the relationship between ourselves and the person our mistake affected
3. Protect ourselves by not over-apologizing
To apologize for or explain a mistake in writing, we want to use 4 steps:
1. Main Point: Say the apology itself.
2. Honesty: Explain what happened.
3. Empathy: Show you understand how the mistake may have impacted the reader.
4. Solutions: Provide solutions for a way forward.
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