How To Factory Reset Your New Samsung Galaxy SmartTag2 | If not working try this on the Smart Tag 2!

[@squishyhammer]

Remember to also remove the SmartTag2 device from your SmartThings App as well! Cheers!

[@williamtallonneau877]

How do you do That please

[@squishyhammer]

@@williamtallonneau877 Devices, click the 3 dots, Remove Device

[@williamtallonneau877]

Thanks i ve juste found. What if the tag is hard reseted by someone ?

[@squishyhammer]

@@williamtallonneau877 If you mean someone that you don't want to have it reset by, that person must have this knowledge and physical access to it. Typically you'd want to have it around in a more discreet fashion, otherwise its just as same as finding and smashing it with a hammer.

[@williamtallonneau877]

@@squishyhammer no i mean if someone find it when i ve lost it ..goes on KZbin...see your vidéo...😅 Will it be locked to my account and Will i get updates? I'll try and let u know as soon as my cat is no more on my knees...👍

[@NickDanzinger]

No wasted time, clear, worked immediately. Thank you + subbed

[@squishyhammer]

Awesome! Thanks 😊

[@MurtazaAmin]

no wasted time, clear video.. Thank you

[@squishyhammer]

@MurtazaAmin Thanks! 😀 Cheers

[@TheAETHER22]

Theres no beeping or any sign of life. Battery is fking new out of the box

[@goldviper5280]

Thanks for the info. Been thinking of getting the new SmartTag2 4 pack. Never used them, I think it is a good idea. Just learning about them.

[@squishyhammer]

It'll change your life lol. Thanks for watching!

[@edh3457]

I bought the four pack of Smart Tags. I had them each set up. I wanted to practice removing the battery compartment. After doing that, this particular Smart Tag could not be found by Smart Things. I removed the tag from Smart Things and tried to Factory Reset it. I do not get the series of beeps after the reset. I have tried several times. Does anyone have any suggestions? Thanks.

[@edh3457]

I should add that the first time that I reinserted the battery, I had it upside down. It and the sleave. I don't see any damage inside of the compartment.

[@Tyranatronus]

​@@edh3457did you ever get a fix? I just did the same thing and can't get mine to work at all

[@LuisArmstrong900]

The same thing just happened to me today, but I'm still looking for a solution 😢

[@edh3457]

@@LuisArmstrong900 I never did find a solution. I tossed it out. We're down to 3 tags. :)

[@filmk36]

Anyone to help with this same problem? Its not beeping at all

[@Furball2k]

Excellent, thank you.

[@chhabudiaries]

You to stop pressing the button as soon as you hear first beep, then it works !!

[@mrobi5797]

Do you know if the Smart Tag2 is compatible with the Galaxy S21 FE, since the FE does not have UWB technology?

[@squishyhammer]

It will still be compatible but not with the UWB features like the AR finder if you really need it.

[@mrobi5797]

@@squishyhammer Thanks

[@klausadrift7568]

Please note: There is no total factory reset. If you have the tag installed previously and downloaded the newest firmware, the tag will still show the latest firmware after a factory reset.

[@michaellynady7271]

I keep getting network error when trying to set up lost function. Hard reset didn't work & I removed it from devices before resetting. Set up as new device and still no luck. My friend has a tag2 as well, and he never set up the lost function, so he tried & it went smoothly for him. Any suggestions would be greatly appreciated - not much help when I googled it. I just received it from Amazon, so it won't be a problem to return for a replacement. Thank You!

[@squishyhammer]

Network error is definitely app related. Are you on wifi or mobile data? If wifi then you may have something blocking requests from smartthings server... usually an internal VPN or firewall related. You may jus want to do everything on mobile data first and see if that works

[@michaellynady7271]

@@squishyhammer I tried on both wifi and mobile data without success unfortunately. I have a vpn, but only turn on when needed. Thanks for your help - just subscribed

[@squishyhammer]

@michaellynady7271 hmm this is a strange one. Well before returning perhaps try updating the smartthings app? Or maybe try a different wifi source to see if it reproduces the same symptoms. Another way to isolate the issue would be having someone else install the tag on their phone temporarily... that would indicate if it is a physical issue with the smarttag or an issue with your phone.... if it works on a different phone then maybe the app needs to be reinstalled or something on your phone (maybe another app?) is specifically blocking the service

[@michaellynady7271]

@@squishyhammer I will try this - thank you once again for your help

[@itzamnagarcia7969]

​@@michaellynady7271hi did u solve it?

[@goldviper5280]

New sub btw.

[@squishyhammer]

Wow thanks 😁 Cheers!

[@CrivRex]

You forgot to include tags that have been connected to other devices. What do you do then?

[@TheMrgoodtool]

You can forget about Samsung customer service being any kind of help or solution. They can tell you how to reset your tag ok, but if your phone breaks and wont turn on, you're screwed. You can't remove the samsung galaxy + tracker app from a phone that's been turned in for a replacement through your phone's insurance. I found out the hard way. Merely "resetting" the tag doesn't work. All your efforts will get you a notice on your new replacement galaxy phone reinstalled app, is the notice that your tag belongs to someone else. YEAH, it's you, but the tag thinks otherwise and won't connect to your replacement samsung galaxy phone. THIS SUCKS!! congratulations! you now have spent $160.00 on 4 useless tags. I asked Samsung where I can send them to get the memory wiped clean and was told "sorry". I had all the serial numbers for my new and old galaxy phones and the tags. Samsung customer service let me down totally!!! Security is one thing, but when you can prove ownership and they still refuse any help?? that blows!!

[@iphonemaster6544]

You find any solution for this or still not i have also same issue

[@somilpatni9162]

I'm just thinking out loud, if someone steals my items that have smarttag, resets the smarttag and then carries on. This would be a big security flaw and defeats the purpose of smart tag. Hoping it can be factory reset only if the owner of the connected account is nearby (and some 2 factor authentication is used).

[@reapo101]

What if that didn't work and you tried to pair it with it, but it keeps saying that it is already paired with another device

[@squishyhammer]

The original owner of the tag must remove the device from their Samsung Account first in this case before paring it with a different account.

[@filmk36]

I bought it brand new from amazon, removed the blue plastic battery protector, heard a beep. I followed a set up you tube video, removed the battery and installed it again, never beeped again, tried to reset it nothing, my hand hurt from holding the button when re inserting the battery Any suggestions how to solve this?

[@DailyDigitalDad]

Same happend to me today. Solved it by adding it to the Smart Things app. Close FIND App first, or otherwise it wont connect. Hope this helps someone too. All The best!

[@jackiereilly134]

Says tag belongs to someone else, can you help

[@squishyhammer]

Unfortunately if it has been used, that tag has to be removed from their SmartThings account first as its still registered to them. You'll need to ask the original owner to unregister it first.

[@MrGeoffrey1998]

Okay finally got it working omg ! It wouldn't do anything when I'd press the button or search it on the app or BT. Basically, reset the device (remove the battery, press and release the button to make sure you empty the capacitors, then long press the button while inserting the battery back in and keep the button pushed until you hear a chime) Then click the button, if it doesn't work go in your phone settings > connected devices > smartthings > you'll see your linked devices > click on + in the top right hand corner > add > tag and choose the model... damn that was crappy xD

[@squishyhammer]

Thanks for sharing! cheers

[@MarkLindo]

@@squishyhammer Sorry that didn't work. Phone won't recognize it if it is still paired to the old phone. So factory reset is needed. I wish this video helped.

[@marieq3668]

I bought a tag off ebay, it says it belongs to someone else. Resetting it doesn't fix it.

[@squishyhammer]

Unfortunately if it has been used, that tag has to be removed from their SmartThings account first as its still registered to them. You'll need to ask the original owner to unregister it first.

[@Kieronofculture]

Still not working

[@LuisArmstrong900]

Same

[@MarkLindo]

yeah didn't work for me and already deleted from old phone

[@jocelyntoussaintj241]

Dont work

[@cotak1]

it's not a reser! connect it to another cell phone

[@lukelee3]

Mine just stopped working. Reset, new battery doesn't work. Smarttag 1 was better. Trash device, no wonder apple is winning.

[@shatann]

Mine beeps everywhere I go, which is why I'm here to see how to remove the battery to never put it back in this useless and most annoying, underdeveloped crap from Samsung.

[@jorgetorresrodrigify]

i went through the same problem with my devices .... i hace to hard reset and follow the instrctions of this video , the app renew the firmware and solve my problem .....i hope it help you as mine