How to Fix Computers the Easy Way - Help Desk Series Episode 5

[@mverma7845]

I work on the helpdesk, I tell people to turn it off and turn it on a lot. I had one lady turn off her monitor and then turn it back on. She said it didn't work within a few seconds I was like computer won't boot up that quickly. Told her to turn off the computer she said the hard drive (facepalm) I said yes she turned it off and then said how long do I leave it off for, told her a few seconds is good. She turned it on and it worked.

[@urcadiz]

90% of the time it works every time

[@Itcareerquestions]

Definitely the easiest fix...wouldn't you agree? This had to be said, there had to be a video for this in the help desk series. There's so many people in the field and outside of the field that do not understand this one important fix.

[@davew0322]

Funny you mentioned this... Netflix has a show called IT Crowd from the UK. The IT people say the exact same thing when they get calls. It' s a funny show. The show reminded me when you talked about it.

[@Itcareerquestions]

That's where I get most of my funny I.T. sayings from. I love that show.

[@atticusdeclan7924]

Hi Zach, I'm about to start my job tomorrow in IT ServiceDesk in a well known university in my city. Thank you for your Helpdesk series! This would sure help me a lot along the way.

[@Itcareerquestions]

Absolutely! Glad I can help! Good luck to you!

[@agfagaevart]

you didn't explain WHY this works; It's because the PC goes through it's POST (power on self test) procedure everytime it is turned on. It checks the keyboard / display / cpu etc is there and working, and resets certain processes. I always explain this to users who say "Uh, coulda done that meself." Yeah but you didn't.

[@danmac4969]

Can we get a review on the Google/Coursera Help Desk Technician Cert?!

[@redpurple1035]

can you explain the difference between service desk analyst and the traditional helpdesk.

[@r8ersazfan16]

Just like, “The IT Crowd”

[@redpurple1035]

last time you mentioned a cloud based application known as trello.. as a service desk analyst.. this helps me so much. i feel like i am so organized and ready for anything.. do you have more organizational tools or any more tips.. please share more sir.

[@texttwenty-nine1627]

Im studying IT in college, so I get all sorts of family related phone calls about tech. My dad calls me almost daily about tech stuff. Hes the picturesque "boomer". One day he called me about his gps malfunctioning on his phone. Turning it off and turning it back on fixed it. The volume button on my end saved me from his rantings about how stupid technology is. It was a win - win. XD

[@1215DayTrading]

Hey what are the panels made of behind you? Is that plywood with brick looking linoleum?

[@soundeffects5544]

Hi, is IT helpdesk mostly on calls? Or you gonna help the agents face to face to fix the computer?

[@Itcareerquestions]

That's always determined by the business. I would say as a whole it's probably 50/50.

[@davidsonmg]

I am of the belief that if users are calling the help desk before performing simple troubleshoot steps is the fault of the help desk. Training is so important for these users and they should at least be able to perform simple self help steps.

[@haroldcarter282]

It's okay if its not a recurring problem. Of course if it is a recurring problem, further investigation is needed.

[@AnabolicAsylum]

“Have you tried forcing an unexpected re-boot?” ~ Moss

[@i3utm]

"I forgot my password." "We have not reset it nor given you one yet." "Oh." "Well, how do I log in?" "Press Enter." >.

[@tekguru7]

When it doubt reboot.... 100% it works 90% of the time.

[@RaffaeleSanseverino]

Also for connection problems ?

[@11114323]

Please upload more help desk videos.

[@shaneomac271]

i knew where this was going in the first 30 seconds hahahaha good stuff man

[@lux_cyber_soldier]

So true

[@141nptt]

and if your sick go to sleep and you will wake up good and cured 💪😎

[@Itcareerquestions]

Lol yeah.

[@bassam_salim]

It actually works!

[@piemussrariec6589]

Hi ! I know something about computers and office equipments, I won the DVD lottery and now after few months I'll be in USA ca ! Is it difficult to became an IT help desk specialist there in USA ? Thank you!

[@jpdragon7]

Hey zac thanks for your channel. I have received my first offer letter for a new job aa helpdesk without any experience.

[@jalvarez.merida]

Im looking to get into the I.T. Field but don’t know where to start. Anyone know any great I.T. Introduction books? Has anyone used Cybrary?

[@TheAnimeRandomizer]

This video is helpfull

[@Itcareerquestions]

I'm glad!

[@maxnovakovics2568]

It works because it discharges the capacitors. I guess in the circuit they act as a roadblock, but you clear their charge and free up the flow.

[@sillyslapper92]

Where is episode 4?

[@Blake_kit207]

can any help me i go on worldstar and i cant watch video just black with box screen i can hear sound but no picture i went to the setting and change but nothing but press the f12 botton and it said display block how do i unblock it

[@Daniel-ll2cl]

papi lmao, get a load of this guy ^

[@jasonelliott7556]

Thats so funny. cause it works that much

[@Itcareerquestions]

Lol it's crazy.

[@brianh2447]

So I should turn off the postfix mail server and turn it back on again? Got it!

[@mikewalf]

Brian H A server reboot.Quite possibly yeah. Especially when the service being run on said server is down and it needs to be back up quick. You can always do root cause analysis later.

[@r8ersazfan16]

We tell our teachers to turn off the computer at the very least once a week instead of putting it to sleep.

[@kevinstitt8104]

And if it doesn't turn back on, unplug and plug back in the power cable!

[@gestiondenics2871]

That’s a fact. I get tired of those who claim to know and then when I have turn it off and turn it back on they get upset because they supposed to have known.

[@edgeldine3499]

My instructor calls this the "Microsoft Fix" lol were doing networking.

[@Josh-og9sv]

So here's what I want you to do...

[@Josh-og9sv]

What's that?

[@Josh-og9sv]

Turn it off and turn it back on

[@alitahrei-shalmani3915]

99.9% according to my experience.

[@FluffyBunnySlippers]

50

[@johnjohnjubilo]

Watching 5th EP

[@jeffisded1222]

You should've ended the video at 0:30 lol

[@killerbung]

“No yeah” must be from the mid west?

[@MegaMiir]

Six ppl need to turn it off, and turn it back on again.

[@jacoboddie5364]

haveyoutryturninoffnonagain

[@Justificable401]

Lol 😂

[@puffondatbeatz]

lol 💯💯💯 #Facts