How to Fix JAMMED Greenworks G MAX 40V Hedge Trimmer

I was giving our Greenworks Hedge trimmer a workout when it JAMMED hard. It stopped cutting. The motor still had power and was trying to move, but the cutting bar wasn't moving. So I took it apart to fix it. Then I jammed it hard again, and decided to video the repair to help you. Let me know if you find it useful.
I refined my repair by watching a video of a Kobalt 40V Hedge Trimmer repair, which is very similar; if you have trouble check this video out: • Kobalt 40v cordless he...

[@SeventhSonofASeventhSon77]

A few taps on the end as shown in the first 30 seconds of this video did the trick for me. Big thumbs up for Alden... Thank you. Now I don't need to slice another extension cord using my old fallback trimmer next week. Audience; You can read further, but be forewarned that I'm just complaining about Greenworks lack of support. 🙂 I wish I would have found this video before spending 4 separate 30+ minute hold sessions, in vain, waiting for Greenworks "Support" to answer the phone, well within business hours. Seriously, why have a support line in the first place?... They tell you the whole time they have you on hold that they are going to answer, and they clearly have zero intention of ever answering... so the whole time you're on hold they're lying to you. So, fallback to the online "support", which is ridiculous... 2 and a half hours spent between hold-time and online support attempts, yet not a single suggestion as to how to remedy the problem, or so much as check on warranty status... ..... .... Seems they at least could have suggested what is shown in the first 30 seconds of this video,... that obviously was simple enough... So essentially, I just worked 25% of a Greenworks support agent's shift and received no compensation for it or benefit at all for it, undoubtedly because they have chosen to 'save money' by shifting to an exclusively online support model, mostly run by a non-sentient robot that is unlikely to ever be able to solve any issues. Might have to check out a different brand when the time comes.

[@scarrieriyt]

I put off getting this fixed for too long, didn’t think to check YT until today- quick and simple fix banging on the ground…thank you for sharing this tip!

[@lostrambler1]

Thank you for taking the time to show this repair. I lost about 1 hr of time in trimming, but was lucky enough to find your video and I'm back in the yard doing my work.

[@hallasmidgette194]

Thank you. Great video. Easy repair....method 1. You can hear the gear click into place. I used a block of wood and jammed it down with a bit of force. Now it works. Good advice about watching the size of the limb to be cut. Additionally, watch the dead, dry limbs...they are often harder than a living limb.

[@keithf644]

i want to say thank u for making this video....for almost a yr my trimmer was down....and after watching this video u just saved me money from going out and buying a new one....i did just how u did by turning the gear and boom....it was back to working....i took actual channel lock pliers.....lol and turned it without using a wrench and i am happy now that i can finally trim these bushes down lol....thank u again for this video

[@genedalton2712]

Just had this problem and followed your steps and it worked like a champ! Went out and trimmed a couple of scrubs to make sure it worked correctly and no issues! Thank you very much for doing this instructional video!

[@cllistings5914]

Great video however, before taking apart the hedge trimmer, carefully inspect the blades to see if there are any nicks which have rolled over onto the blade and are preventing the blades from sliding back-and-forth over each other and lock up. If you find that to be the case, simply file down the nicked blade. That may solve your problem.

[@DJBelbe]

Yeah, i found out this was the problem 99% of the time: metal is too soft and nicks and bends easy

[@billsimpson3539]

That turned out to be my problem, but it definitely wasn't obvious. Only after taking it apart and still having it move slightly like it did before did I notice a small nick in one of the blades. Just enough to catch and keep it from moving as it should. Thanks Alden for taking the time to provide this useful info!

[@andreamiller4416]

Tapping it lightly against a curb edge worked like a charm. Thank you!

[@kwp9270]

Thank you so much. I logged in just to say thank you. All of the similar videos were not effective. You pinpointed the problem in less than a minute except I lightly tapped the first blades on the edge with a claw hammer. I noticed the blade position shifted so I fired it up and it worked. As the motor powered the blades I seen a tiny twig fly out. That small particle jammed the blades. The first solution was all I needed. Like and subscribe well earned.👍👍

[@artmetcommerce4749]

It took more taps than I'd hoped but it worked! You're a magician, thanks!

[@nareshkumarsoundarajan6681]

Thank you 🙏🏻 followed exactly and fixed my hedge trimmer today

[@nessiesnatureshots7222]

Look for a bent tooth blade blocking the trim action before doing anything lol. I tapped mine, still jammed so was prepared to disassemble but decided to look at the teeth first. At the end was a bent blade. I secured the blades w a cloth/and wore a glove so I didn't get sliced and slowly, w vice grips to bent it back out of the way and it now works great be again.

[@letsgobrogaming8325]

Man I never realized it was this easy bet I've sent at least two back, this time I did your first method and it worked again! Keep it up.

[@joyceedwar3670]

Thank you . This video saved me from taking my new saw to the shop.😊

[@ksundar6594]

Great video. Had to open the gear box and release gear per method 2. There's one more bushing that came out of gearbox. Wasn't sure which gear shaft it goes on, but put it on the smaller drive gear shaft.

[@johnhatch4122]

Thanks 👍 I was just about to buy a new trimmer, used your no tools method and boom, worked first time.

[@jasonchong9154]

Tap tap did the trick! Amazing. The quickest fix ever

[@JillFeriancek]

Thank you!! Unfortunately I had to do the long way, but able to follow along perfectly.

[@bentebbens]

Thanks so much, and your exactly right, I was trying to cut a limb to big for the cutter and it jammed up 😆😅🙄Great job. At least I was able to put new grease in it 🤗👍🤗

[@hurrikanehurrikane7875]

30 second repair WORKED!! Excellent Thank you

[@neilmccarrick2777]

same here, thanks!!

[@robertlipori408]

Thanks for creating this video. Unfortunately I have had this problem over a half a dozen times. I’m currently on my third Greenworks hedge trimmer sent to me by Greenworks support. My warranty is now up, so your approach will come in handy.

[@El-P]

Great video. Worked great. Was able to get my hedge trimmer fixed using the advice.

[@laythtawfiq8137]

Method one works perfectly with me, Thank you

[@aldenbushnell4380]

You're welcome!

[@lelogisdebourseguin]

Thanks, great tip, method 1 worked, thankfully, and we now know to be more careful what to use it on!

[@timjones7689]

Great video! I was able to fix my Greenworks hedge trimmer today using your instructions. Thank you!

[@kN-dc8ri]

thanks Mr.Bushnell just couple tap its work perfect👍👍👍👍👍👏

[@WhiteWi]

Thanks a lot! Your instructions helped me fix my brand new trimmer.

[@cw9090]

Can't believe it! One little rap on the botttom as shown (mine was left side) and instantly it works again!!!!!!!!!!!!!! Thank you!

[@beerruner]

Thank you, just tried the tap method and it started right up.

[@acts242biblefellowship6]

Thanks you so much. I’m not very handy and this video made it super simple and it worked! God Bless you for helping out!

[@PaulStregevsky]

The 80V, 60V X-Range edition, and Greenworks Commercial 82V have a Reverse switch to unjam the blades.

[@metalfan210]

Thanks for posting option 1 resolved my issue

[@mikemurphy450]

Thank you. The tapping worked. 😀

[@Aquavir01]

Dude, you saved me $100; thanks!

[@cartermassengill8646]

Thanks so much! I had to do option 2 but it worked exactly as you said it would!

[@60178p]

Another tip is to loosen the nuts and bolts holding the 2 blades together and then see if this unjams it - it worked with mine where your 2 methods unfortunately didn’t. Admittedly mine was the articulated pole trimmer.

[@taylorsublett5710]

Thanks! That first little tip did the trick!

[@vicchen8093]

Hi I bought one in Australia, in here they sale as Victa not Greenworks. All their 40v units has been discontinued, I got my really cheap with another 4 tools as a bundle. I have no problem with other 4 tools, and they are really good. but this hedge trimmer....... I have the motor failure on me on the first 5 min of use. Both motor brush springs broken off in middle that I found a new 6vdc 775 type DC motor and swapped the brush unit with my 40v motor, it works for 20 minutes and got Jammed and had gear box out many times in few hours of use. I found the cause of the blade pop out from their spot was the retaining plate under the gear assembly, it was fastened by press into the gear. Turn it to otherside you can see 4 holes on the gear, there are two have a pin inside. Due to it was pressed in that got loosen everytime the blade pop out. To fix it forever. First put your blades in the right spot and free of turning then use a press to press the retaining plate in or vice if you don't have a press, Next weld the two pins with the gear from the holes, grind off the weld to make it flat. the hedge trimmer become a really capable tool now that I haven't had jam blades from this fix with some of good size cuts and with those blade angle design that I don't think it will got jammed by cutting thick sticks. Hope this method will help you to fix for all.

[@mrdelaney4440]

Thank you for this I have 2 that are broken but I'm sure I can canibalise balise 1 to get 1 working and have some spare parts left over.

[@feet21st1]

Thank you so much for this vid, worked for me as this was the same problem with mine.

[@aidanryan29]

You legend! Thanks for this!

[@billtheleg]

thank you sir worked great just tapped it on the blade

[@CrispyMOFO91]

Something is seriously wrong with mine. Starts smoking when I try and use it. Need to return it but I bought it last year off Amazon and it sat for over a year on the box.

[@reginalddavis4219]

Thank you so much. Method one worked perfect for me.

[@lyntonbell7604]

Thanks Alden, good tips 👍

[@roybatty2030]

Great vid, thx. The blades on my GW pole hedge trimmer are worn out. I’ve sharpened the moving/cutting parts but the anvils are badly worn and can’t be fixed, so the cutting action isn’t clean. Unfortunately, GW don’t seem to supply replacement blades. Are you aware of any other blades which would fit?

[@aldenbushnell4380]

Sorry I haven’t gotten to this point with mine. Let us know if you end up finding a solution. Thanks!

[@rilgin]

Great vid-thank you for repair info!

[@wbutlers]

THANK YOU SO MUCH!

[@garvindames32]

THANKS a Million method one worked perfectly !

[@aldenbushnell4380]

You're welcome!

[@pddaawwgg]

Thanks, this helped me :)

[@davidmg1925]

Nice job. Subbed.

[@rajkumarbarot487]

Thank you

[@adeyt205]

Sadly this product is a heap of crap. Used it twice. Jammed and cannot un jam. Not inclined to repeatedly take it to pieces. Garbage item. Never buy it.