How to fix Printer Offline in Windows 10 or in Window 8

[@bradc7720]

4 years after you posted this video ... your video was my problem.. you instructions fixed my computer printer.. Thank You.

[@cgerb1954]

An Error Occurred during port configuration ! This operation is not supported. Now what do i do ?

[@n.thomas1817]

+Charles Gerber Jr. I wish he would answer this, as this is what mine said as well :/

[@Rockyzach88]

+Charles Gerber Jr. I just set up a TCP/IP port instead of WSD-3 and it is working now. Just find the IP address of your printer and put that in for the name or ip address block after clicking 'add port' and then TCP/IP. that SNMP protocol will be check on that port too. I don't know if you have to uncheck it, but I did just in case.

[@mussadiquem3814]

Any lucky? I'm having the same problem

[@stran-air-jordan]

+Rockyzach88 worked for me, thanks

[@bosks]

+CombatFanatic My type of printer downloads something that doe's not let me delete it sooo... Don't Use HP for printers....

[@sallyforth10001]

This worked! OMG The problem has been driving me crazy! I had to run the troubleshooter every time I wanted to print. The troubleshooter would report that the printer had to be turned on and when I had turned it on to click 'next'. Because the printer was on, I would click next without doing anything to the printer. The troubleshooter would then report that it had 'fixed' the problem and the printer would start to print. But, if I wanted to print something else right after, I had to run the troubleshooter again and go through all the steps. Your 'fix' seems to have really *fixed* the problem. Thanks so much!!!!!!!

[@ThePipeNook]

Geez, thank you!! More than 3 hours troubleshooting this myself over 3 sessions, reading the HP Site, Microsoft Site, various forums...and all I needed to do was watch your 2 minute video! Amazing, wish I had found it sooner!

[@keitheckert4759]

My printer would go offline after about 15 minutes of inactivity. I've been trying to fix this for a month. Thank you so much!!

[@freya7pc]

I did uninstall for the HP Smart app- then reinstalled it. It cleared the app and allowed me to install my printer on the app from scratch- connected yay!

[@mikeflowers6278]

Thanks for this tip. With my HP ENVY 5330, I also received the 'Error During Port Configuration- - but noticed the port below it on the list was for the IP address that the printer uses to connect, so I changed that one. Works fine.

[@raymondadams579]

Brilliant - I copied that idea and it worked. Many thanks

[@natemclain]

Thanks for the video.One thing I would point out for anyone having the offline issue. Check the IP address of the printer and make sure your computer is pointed at the correct IP. This corrected my problem.

[@kinnera5295]

When I was unable to configure the port, I used an alternate method, for my Win'10 PC. Select the Printer number/name from the list, Select the "Remove Device" Option. Once removed, Select "+ Add printers or scanner" option, listed on the top of the list. PC will scan for the nearby printers/scanner & will add it. Done!!. Hope it works for you guys as well. Thanks to the author for giving the hint.

[@yummmmilovechocolate]

Thank you!! It finally worked!

[@Bigt2k4]

After scouring the internet many times I stumbled across this video finally and it worked right away. Thank you so much!!!

[@carloscosta253]

It worked perfectly with my brother MFC J4420DW, both in win10 and win7. Thanks a lot!

[@ScottNikont]

Thank you. This problem just started happening and after reading 10 websites with no luck this video worked wonders!

[@guiansmith2685]

THANK YOU! THANK YOU! My Brother 2270dw printer just goes offline when it 'detects' LOW TONER, even though there is plenty of toner (The toner level is incorrectly calculated because I added toner myself instead of buying a new cartridge from Brother). It's INFURIATING!!! I resolved this once about 6 months ago by doing a factory reset on the printer (that was the advice from Brother...), but then I had to reconnect it to my LAN and re-establish the wireless settings. Your solution is much easier.

[@HDCWC]

Wow. I've been researching this issue for days and everything I tried didn't work. Thank you! this fixed the problem!

[@donnabeath5814]

Thank you! This has been driving me crazy! It just recently started going offline, after I print things. (Windows 10)

[@kimanthimutua5874]

Thanks this is so great. Even HP couldn't fix this. Its so simple and genius! Kuddos!

[@AndreBellCopywriter]

Oh my goodness! I can't believe after all the hours and weeks coming back and forth to Google for a solution this was it. Dozens and dozens of other crap steps registry changes so on and so on outlined in hp support forums, microsoft support forums, etc. None of those worked. This did. Thanks!

[@DGmtb51]

I've done a lot of searching for this offline problem with my printer in Windows 10. Thankfully I found this simple solution. Thank you for posting your video

[@NaniGreenland]

SNMP I've had this problem ever since i installed windows 10. and thanks to this video clip I have finally fixed this "offline" problem. However, i did have to make one slight alteration and that was to unclick the share printer in the Sharing panel. Once I did this I was able to configure (which previously greyed out ) the Port and un-tick the SNMP. From that point on my printer status changed and now i have a pile of paper spewing out of my printer from previous cued printing attempts.

[@trudilangford1036]

OMG you're a genius! Fixed my problem in 10 seconds when I spent ages trying to fix it last night. Thanks so much!!!

[@paulpearson220]

ME TOO!!! OMG It worked even after 1 year since it happened to you. And they say things move fast these days...

[@sonnyc3826]

ill give your problems a good fix hun..cute picture

[@medusathorn195]

Perfect!! I have been trying to print for 2 days and nothing worked!! It's online again. Thank you so much for sharing this video!

[@muckcess1238]

Thanks for this - it helped reveal my real problem, Epson printer changing IP address regularly. Now, if my printer goes offline, I check IP address on printer, then manually enter new IP address into "Configure Port" window.

[@moey63034]

Thank you so much. Kodak support was completely useless. You provided an easy to understand fix for people like me who have very limited knowledge of anything "tech". I just subscribed to your channel and I saved this video to Pinterest.

[@cindymckinnon5009]

Thank You!! for this fast easy fix to a problem MS should have fixed long before now.

[@grzegorzprzewozny6244]

Thx Buddy. Perfect resolved my over 8 mths struggle and restarting computer each time i want to print!

[@Hartflame]

OMG! It worked for me. You are the only one that could help me figure out how to get my printer to get online for my new computer. Thank you so much! You are the BEST!

[@W3R3W00F]

A have wireless Brother printer. I had this issue too. I uninstalled it from 'Devices and Printers', right-clicked it, and chose "Remove Device". I re-installed it. It works now. :)

[@brianmonahan6175]

This solution just worked for me. HP Envy 5642. +Charles Gerber Jr. I just set up a TCP/IP port instead of WSD-3 and it is working now. Just find the IP address of your printer and put that in for the name or ip address block after clicking 'add port' and then TCP/IP. that SNMP protocol will be check on that port too. I don't know if you have to uncheck it, but I did just in case.

[@JessieJenkins]

Thank you soooo much - after clearing my printer queue it worked perfectly - so appreciate it - I was getting worried. Just anFYI - I had gotten an error - An Error Occurred during port configuration ! This Port is in use. I went to the print queue and deleted all the jobs in the queue; then tried this again and BOOM!!!! It Worked!!!! Phew - so happy! :-)

[@thedumasgroupllc]

THANK YOU! It took me a minute to realize this it a Windows 10 issue and not my network or printer. Very FRUSTRATING. Microsoft GET IT TOGETHER!!! Thank you again. This worked and I hope not to have further issues.

[@aadelung]

Thank you!! After much hair-pulling and power-offs and ons, this did the trick!!

[@cynthiatobler]

Great video, You don't talk and click so fast, making it easier for me to follow. I did all the steps but when I did the final step, a small ll window popped up and said??? an error occurred during the port configuration or operation not supported...something like that. So frustrating. Thank you though for your help...I thought I could do it...

[@eurossocial]

What I did for my Konica Minolta C353 to Connect again: I did what you described in your video. But the problem was that the "Wire" connecting the Printing machine and the Router wasn't creating a connection. So, 1st) I unplugged the wire and Plug it back again in the router. and 2nd) I tick the checkbox ✅ [SNMP Status Enabled] again. and everything was fixed.

[@ShirakoriMio]

When I try to configure the port, it says "An error has occurred during port configuration. This operation is not supported."

[@TheViplounger]

Same with me

[@paulaserrato2420]

Me too! Now what?

[@bebitapreciosa]

Not sure if anyone answered this...but I'm having same problem

[@gabymejia3082]

Mine too Help please

[@kedirawol618]

Same with me

[@geekmeee]

Perfect.... Worked like a charm. My IT department didn't even have an answer for this.

[@geekmeee]

...mine was Windows 7.

[@geekmeee]

BTW,... what is the property "SNMP Enabled" supposed to do??

[@daves5765]

Thank You! Fixed the problem! These darn HP printers keep going offline.

[@PierceStudent]

Thank you. It worked. I'm in a room with 3 computers. The new computer with Windows 10 apparently threw a monkey wrench in what used to work. It just printed the document. Thank you. Thank you.

[@ngvance]

Thank you. That worked, and I have had this problem for so long and couldn't figure it out. I appreciate your simple explanation.

[@zentrobi1548]

thanks for saving me on a day where i had no time for sitting an hour and trubbleshooting what could be wrong, never expected this to be the problem, thanks again!

[@xInwex]

My didn't work either. I deleted the printer from my computer and re-installed it. Fixed the problem!

[@Roxieheart00295]

After HOURS of trying all these things, I finally deleted my printer, downloaded drivers again, and reinstalled. UGH!! It finally worked. Thank you for your help.

[@balticrevolt2552]

Thanks so much for this video! I've spent days trying to troubleshoot and fix my printer, but this is the first time something worked

[@Casmige]

Hey there! Thank you! Worked for me in Windows 7 64Bit. All 3 of my printers were going off-line & I had no clue why!! Thanks for posting this!

[@randomashes42]

THANK YOU!! This was driving me nuts trying to get my printer to print. Worked like a charm!

[@natashamickle1161]

Your video was very helpful! A simple fix that I was not able to do myself. Thank you very much!

[@jamierenfert8358]

There was a little searching but yes, this helped. I had to make sure the port checked off was the same as the ip address shown on the printer 192... etc initially it was WSD... but THANKS! I hope this fix lasts, I've tried many fixes, had support spend an hour or more remotely diagnosing / fixing it. The printer works great, just dodgy communication with the computer.

[@laurieh5190]

Thank you! I've struggled with my HP printer going offline and adding a new IP address seems to have worked.

[@opaul210]

how did you add an ip address?? can you walk me through please?? thank you

[@laurieh5190]

Updated: Hope this helps - For windows 10: 1. Right click on windows button 2. Select control panel 3. Select Devices and Printer Option 1: What I did: 1. Single Click on your printer 2. Select Print Server Properties at the top of the page (where you find "add a device) 3. Select Ports 4. Add Port and followed the steps to add the IP address. It needs to be your printer's IP address. Make sure this new port is selected when you finish. This has cured my problem. It takes a minute for the printer to still print. So, when you go to print, wait at least a full 2 minutes before giving up hope. I think the delay is due to spooling. Also, make sure you have enough ink too, because it also can prevent printing. I think this also might work: Option 2: 1. Select Add Printer 2. Add a printer using TCP/IP address and follow the steps I found the IP address of my hp printer by accident - I don't remember exactly how I did this piece, but I think I got it from a diagnostic test I ran on my printer. There should be youtubes on how to get an ipaddress too. Good luck!

[@laurieh5190]

P.S. This might help: www.iplocation.net/find-network-printer-ip

[@mejiay711]

awesome adding the ip address worked!! Thank you!!

[@maggieroo2242]

FIXED, all better!!! BUT, this alone did NOT fix my problem, but I also discovered the IP Address magically had changed and didn't match what was currently on the printer, so I had to update that in the "port" tab, as well. Then everything in my queue started spewing out. I Googled it, and I guess you have to disable something so the printer IP address stays static and doesn't change.

[@nilsaggu]

A much easier option: Follow the steps until @0:52, but after that instead of going to "printer properties", click on "Troubleshoot" which is only a couple of menu options down. Windows 10 fixes the issue on its own without you having to do anything further, it works like a charm on my Windows 10 system every time.

[@jayconwy6301]

Nope, still not working. So fed up with this problem

[@BlackAmericanIndia]

I kept getting the Configuration Error Message, but I ended up removing and adding my printer again. Then I was able to complete the process. Thanks!

[@NancyPollyCy]

Thanks! It worked perfectly. My only question is whether or not I will need to do this multiple times, for example each time there's a Windows update.

[@soonermagic24]

Fucking unbelievable.. When I hit configure port, my computer popped up a window that said "an error has occurred. Operation not supported"

[@melaniekirkham6218]

Same

[@cincy3662]

same

[@michaelterrazas1325]

Yeah, how do we get past the message that says your "fix" doesn't work?

[@amandalynnfarrey9102]

SAME UGHHHH

[@chungusultimate]

Reset the printer

[@itsgoodforthesoul9749]

Thank you for your video. I ended up uninstalling my printer and reinstalling and it worked.

[@kranthikranthikumar601]

Thanks Sir. I Solved my problem because of you. thank you very much Sir

[@jordanriver807]

HAH!! I had the same problem with port config, so I did what +CombatFanatic suggested, up and running now! Thanks!

[@oledarbyd586]

Thank you for the video. I was going crazy trying to figure out how to solve this issue. Keep them coming.

[@Krystalforman1]

Worked great for me. Been reinstalling software for over a year now every month, and that fixed the problem. Thank you!

[@kodyyd]

7 years later this is still a W post

[@VictoriaPando]

Thanks for resolving my problem.. I was getting crazy with my printers... Thanks a TON.

[@anonuser]

Ok, here's a fix that worked for me when the instructions in this video did not: Right click on the printer and remove it. Then look above and click on 'add printer' - your system should see it and install it and it should then work for you. It did for me with Windows 10.

[@2011granite]

Thank you Thank you and Thank you....You made this so easy for me. I would of had to wait 2 hours before getting tech support from HP and I was able to take care of my issue by just doing that test print.....and I know nothing about all of this tech issues on my own....Thank you again....

[@madnessofmymind]

If you get the "error" pop up...just remove the device then re-add the printer. Worked for me. Resetting the printer wasn't working - so I just re-added it.

[@maglo8]

Thanks a lot, that trick worked for me. Leaves the question why MS can't find a way to fix that themselves? Like how about pinging the printer when it says offline with documents in the printer queue?

[@NYC_CuriousG]

Thank you so much for this! I've been having to restart every time just to print when it goes offline

[@TanjiroKamado-xe6hb]

wow.. thank you for this helpful tutorial.. now i can use my printer again.. keep on sharing

[@erichepperle8479]

Great tutorial! ... Unchecking the SNMP didn't work right away until I realized that in that same config box it somehow had the WRONG PORT. I changed the port number in the windows printer config manually and then it worked... How do I set the printer to be DHCP so I don't have to worry about these port issues? Thanks

[@yellowsubmarinefilm]

Go to devices and printers Select the printer that is offline. right click and "remove printer". Then right click and click "add devices and printers" if the printer is on, it will detect automatically. It worked for me

[@achurch2430]

thanks for making me look like the genius at work.👍

[@carlspackler1595]

Thank You so much, that fixed it exactly as you showed. I was thinking it was an HP issue you saved me so much time and headache, thanks again

[@Dudummeskind]

Awesome! This really fixed it. I tried about everything. Installing, uninstalling, different drivers, kicking the printer, beating up my girl - none of it worked...You saved me. TAL!

[@michellerose4259]

Thank you so much - I would never have figured this out!

[@marccormier9554]

Mine appears Ofline but it says that i cant acces the port configuration and my printer still appears Offline? Canon Image Class. Some time it print fine. I am using Wireless...

[@bradthomas4981]

Worked great for my RICOH SP213NW

[@laurapiperakis9127]

thank you!!!!! man i was getting annoyed with this thing! you're quick and simple directions worked! thank you again

[@ijmckee]

In my case when you click on the ports tab the configure ports is greyed out and there is nothing to change. But when you do manage to get in to configure the port, an error message appears saying "An error occurred during port configuration. This operation is not supported' even when run in Administrator. This solution does not work for all cases.

[@XTen1000DaysX]

+ijmckee ever find a solution?

[@sheilacannon9426]

Worked like a charm! Very frustrating problem. Thank you for the easy fix@

[@soldonshaw]

Thank you! I never would have figured this out..

[@trickyricky77]

I had this problem with my printer saying Offline for some reason when it wasn't, and I followed your steps and it works again! Thanks so much for posting this video! Do you know WHY it suddenly kept saying Offline when it wasn't?

[@karenfletcher3654]

Fantastic - it fixed the issue straight away. Thank you

[@EdSnuffin]

Solved the annoying problem. Many thanks!

[@phoebewatts8030]

It does not allow me to configure port. it is greyed out...? Any advice.

[@madskills9370]

Same here.

[@spinkeyboy]

Same here? what now?

[@Artuurs]

I checked 2 ports which both had HP mentioned.. then enabled printer pool... it worked for me

[@maggiwollo8175]

You need Admin rights!

[@backach1]

i was going to say that ,maggi

[@jenniferpagan3168]

Thank you so much! I was so frustrated and Windows tech couldn't figure it out either.

[@aikidosingitaisaint-peters7536]

Thank you so much!! It worked with my new Xerox Phaser 3020.

[@__snowglobe__9567]

Thank you so much!!! I had no idea how to fix this Problem, but you helped!

[@katheycalin5712]

Thank you! Thank you! Thank you! I was in tears before I found your video.

[@brianmierzejewski8774]

I would have never have figured that out, amazing. Thanks!

[@PatrickPrendeville]

Hi there This worked for me. Very well explained how to fix it. Would be curious if anyone knows why this happens. We have several PC's and laptops at home; a mix of Windows 10 and Windows 7. The problem does not occur on Windows 7 PCs on our Samsung M288X. Thanks again for your help Patrick

[@dieulu65]

I uninstalled and reinstalled the printer; It worked!

[@gkk1983]

thank you...you just saved a laptop and printer from a horrible death

[@billwatkins276]

Got the same "operation not supported" error that others reported when trying to configure the port (Windows version 10 / 1909). What sometimes seems to work (maybe 50% of the time?) is running the Windows built-in device "Troubleshooter" app. It doesn't ever find a specific problem other than a low or empty toner / ink status, but sometimes something the T/S does seems to cause Windows to refresh the status and flip the status to online. (Is it possible that Windows stumbles over low or empty ink/toner statuses from the printer sometimes? I guess I should keep track of how often that correlates to these offline problems in the future.) Otherwise, I find I need to turn off the printer and computer, then turn on the printer so it gets established on the network first, and then reboot the computer. I have also had to resort to "removing" the printer from Windows and re-adding it, though that isn't too straightforward either.)

[@stephenhogg6154]

Not working. When I press 'configure ports' I'm told 'this operation is not supported'.

[@christinehanley1468]

Worked perfectly. THANK YOU. Too bad Cortana doesn't know about this video. :)

[@keionneblack]

Thank you very much. Solved my issue in WINDOWS 7

[@terrywashburn3852]

Just in case anyone else is still having this problem, I am just using printer with 1 computer. I hooked it up to computer with usb cable and for some reason my computer set up with wsd port. I simply scrolled down to usb port showing my printer and checked that. Printer works great now.

[@stormyweather9917]

I decided to buy a new printer for $99. Problem solved.

[@3pg4kd]

Realistically, you paid $100. Psychological pricing.

[@MC390318]

Thanks for the information, it took less than a minute to fix my printer... working with HP support and also Microsoft support ends with the same problems each time, they always want to delete the printer and start over. could it be that simple? I'm waiting for the next time Microsoft sends out another update and sends my printer off line. Windows 10 / HP printer

[@kiltimagh]

Brilliant. Been pulling my hair out on this offline issue. This fixed it thanks

[@Javii96]

Thank you very much. for me, the problem was that the wrong port was selected for some reason and i clicked on the port with my printers ip address.

[@seahorse9142]

Thank you for solving my offline problem.

[@dannyd5697]

An Error Occurred during port configuration ! This operation is not supported. For those who got this message, my solution came from the link below. I just unplugged it for a few minutes. Turned it off and unplugged it from the back of the machine. When I turned it back on, it worked fine. The few minutes (like 5) is important, because when I unplugged it and plugged it right back in, it didn't work. Someone in another thread said "I just set up a TCP/IP port instead of WSD-3 and it is working now. Just find the IP address of your printer and put that in for the name or ip address block after clicking 'add port' and then TCP/IP. that SNMP protocol will be check on that port too. I don't know if you have to uncheck it, but I did just in case." That worked for a lot of people, but I'm not savvy enough to know what he was talking about or how to go about doing it. www.techwalla.com/articles/how-to-fix-an-offline-printer

[@old9]

Thanks, this helps and works on my HP printer with Windows 10.