How to FIX sign in error: "That Microsoft account doesn't exist" (Microsoft 365)

[@businesstechplanet]

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[@nihlisticsloth2037]

It wont even let me sign in to my fing computer to do this

[@samurex8579]

Same here

[@Go-cleantech]

same here

[@Ayyple]

did you ever fix it ?

[@momentalosh5396]

I get this massage We couldn't find a work or school account with that email address.

[@jpaul4595]

I do not have an admin button where shown on Microsoft 365 webpage. Any suggestions where to find? I have an individual account.

[@Harryjhon8653]

I did this and it still does not work. So I bought another Microsoft account using the same email for Minecraft, a few weeks went by and I sign in and got the message "That Microsoft account doesn't exist." Am sick and tried to get that message and having to buy another Microsoft account every time.

[@PianoSoup123]

Yeah same, Microsoft sucks

[@imbxredderpf2899]

man it says "you dont have an existing account" but when i try to make a new one it says "you already have an acount"

[@businesstechplanet]

Hi @imbxredderpf2899, you may be trying to sign into business apps with a personal account, or into personal apps with a business account. Make sure you're using the correct account type for the app.

[@jadelkhoury1410]

Same

[@sussybaka2511]

​@@businesstechplanetthat doesn't help

[@sussybaka2511]

Did you find solution

[@godwinpius1531]

After connecting to WiFi, i am stock with on Account- email and password (use another email address in your organization) or contact your administrator. I need help on this please

[@saviosouza652]

Same,did you got solution?

[@juilanyuyopa7519]

So im on a mac and when Ive tried logging into minecraft it said “That microsoft account dosent exist” but it does exist because i am still able to login to it any fixes for this?

[@businesstechplanet]

Hi, thanks for getting in touch. If you can log into your Microsoft account, but it says that the account doesn't exist while logging into Minecraft, you could try clearing your Minecraft cache. To do that, please follow these steps: 1) Open Minecraft on your Mac. 2) Click on "Installations" in the top navigation bar. 3) Select your profile. 4) Click "More Options" for the selected profile. 5) Click "Open Game Dir." 6) Locate a folder called "caches." 7) Delete the "caches" folder by dragging it to the trash or right-clicking and selecting "Move to Trash." 8) Finally, restart Minecraft. We hope this helps, and please let us know if you need any more assistance.

[@flames4912]

@@businesstechplanet hi what if im on windows

[@fatalylazy-x7f]

​@@businesstechplanetcan you tell how to do this in windows

[@Cartelo_o]

​@@businesstechplanet how to do it on Windows 10

[@christophephilippe1481]

Seems like ive deleted things for no reason. There wasnt even an admin option either and still didnt work no help here

[@MikeRansby]

NOTE: If you are trying to login with a Microsoft 365 Business acount, you need to make sure that your computer is running Windows PRO (NOT Windows Home). It will not work directly with the Home-edition. But you could upgrade the Home edition to a Pro edition, for about 100$

[@siennaargentina]

i deleted an account and I cannot get it back, I tried this and it does not work. any tips?

[@businesstechplanet]

Hi Sienna, thanks for the question. If you closed your Microsoft account, there is a 60-day grace period in which you can reactivate the account. To do that, sign in at microsoft365.com and follow the steps to reactivate. Please ensure that the account name is spelt correctly. However, if you're seeing the "That Microsoft account doesn't exist" error, it's possible that the 60-day grace period has elapsed, and you won't be able to reactivate your account. In that case, you will need to create a new Microsoft account. For more information on deleted accounts, please refer to the following Microsoft resource: support.microsoft.com/en-us/account-billing/reopen-your-microsoft-account-52d7f36e-4c2f-489a-8584-de5fc7918362 Please let us know if there's anything else we can help you with regarding this issue.

[@geek_for_life]

Thank you! It worked for me!

[@Lisa568POD]

Whew! Thanks

[@businesstechplanet]

You're very welcome! Please consider joining our newsletter, a 5-minute weekly email with the latest tech news, insights, and cool giveaways. If you join up now, you could win a year of Grammarly Pro next week! Join here; businesstechplanet.beehiiv.com/

[@BUTTARRX-1]

It still doesnt work can u still help me? I tried everything even if im on android i have listened everything i saw the comments and saw how to do it in android i read it and followed it and still doesnt work

[@businesstechplanet]

Hi @BUTTARRX-1, if you still can't access your Microsoft account, we suggest using Microsoft's support page: support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735 Click the "Sign-in Helper" button to get started. Good luck!

[@jaskarantatla]

my college student id is connected with microsoft authenticator and old phone in which this app was running , was lost and now m trying to login my account in my new phone with authenticator ,the app says this account doest not exist Please help me to solve this problem , it is very urgent to open my college id with two step verification of authenticator app

[@businesstechplanet]

Hi, we're sorry to hear that you lost access to your college account. Your college IT team should be able to reconfigure your account for you so that you can reset your 2FA. We advise that you contact them immediately to resolve the issue.

[@singhsingh-vu9vq]

then how do u solve this

[@Yggdrasill-X]

ive never even signed into 365 ever before to begin with. there was nothing to delete. I never use microsoft unless i absolutely have no choice since its so crap and this shit happens anyway...

[@zainmansoor3667]

HELLO! it still doesnt work, my account is somehow deleted and do you iknow how i can recover it?

[@businesstechplanet]

Hi, here's the Microsoft account recovery page: account.live.com/password/reset

[@Larry-ed9dp]

how do i do it on windows pc

[@chanhabib8215]

My Microsoft account has been compromised and the email changed and password can u help me out?

[@businesstechplanet]

Hello, we're sorry to hear that your Microsoft account has been compromised. Please try the following steps: 1) Visit the Microsoft account recovery page: account.live.com/password/reset 2) Choose the option "I don't have any of these" when asked for the verification method. 3) Fill out the account recovery form with as much accurate information as possible. This may include details like recent passwords, security questions, and more. Contact Microsoft Support: If that doesn't work, head to support.microsoft.com/ and navigate to the "Contact us" section. There, follow the instructions to get in touch with a Microsoft support representative, who can guide you through the account recovery process.

[@QwertyDust]

How to do it for iphone

[@businesstechplanet]

Hello, thanks for getting in touch. Although iOS doesn't offer a universal method for removing app cache, we can still achieve the same effect through reinstallation of the apps. Unfortunately, that requires the effort of uninstalling all your Microsoft 365 apps and reinstalling them in the app store. If you still can't access your account after reinstalling your MS365 apps, then there might be a problem with your account itself. 1) Go to this link and enter your email or phone: account.live.com/resetpassword.aspx 2) If you see a message stating that Microsoft doesn't recognize your account, head to the link below and follow the steps to find your account email: support.microsoft.com/en-us/account-billing/you-forgot-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c 3) If the above steps fail, your last option is the account recovery page: account.live.com/acsr Good luck, and please let us know if you require any more assistance.

[@zhannrayver]

How to do it in android

[@zhannrayver]

Hope you reply soon

[@businesstechplanet]

Hello, thanks for getting in touch. To clear cached credentials in Android, try these steps: 1) Go to Settings (scroll down and hit the cog icon) 2) Scroll down and tap on "Apps." 3) Locate and tap the Microsoft App you're trying to access. 4) Scroll down and tap on "Storage." 5) Now hit "Clear cache" at the bottom. If that doesn't work, you can try to "Clear data" instead. However, please be aware that doing so will essentially reset the app to its initial state. If you're using Chrome, try these steps: 1) Tap the three dots in the top right. 2) Scroll down and hit "Settings." 3) Go to "Privacy and security." 4) Tap "Clear browsing data." Here, you can clear the cache, or cookies and site data.

[@o_jswjimbo]

I SHOULD HAVE STAYED IN MAC. I WAS LOGGED OUT OF A BEDWARS MATCHHHHHH

[@Wubxx_xd]

if it was roblox bedwars, Im happy it signed you out of that trash game, if it was minecraft bedwars... that sucks