It's about time someone showed the process of ordering replacement ICON tools. I will say that I think it is archaic compared to other companies where you can order tools on line. It's kind of a pain in the backside to sift through the PDF and then call the 1-800 number to place an order. Your method of downloading the PDF and pasting in the tool set number is a great idea as it brings you right where you need to be. I still think Harbor Freight should have individual tools available in store.
@esotericjahanism52512 ай бұрын
Well they're banking on people buying sets. it makes them a lot more money
@yaelsanchez30572 ай бұрын
I agree entirely. I’d find it way more convenient to get my sockets or a single wrench on the shelf when I need it rather than have to wait up to 48 hours to arrive
@thai66702 ай бұрын
it wouldn't make financial sense to fully stock individual tool in the store. they would need a room for all each individual skus. from a business aspect that would be a lose lose situation.
@xninja83x672 ай бұрын
Snap on and mac do it on a tool truck, I think they can figure it out.@thai6670
@datapark9118Ай бұрын
@@thai6670 I think it makes sense to at least stock the most popular sizes that everyone uses I am sure they can make a small section in the middle aisles where they stock random stuff that you can find elsewhere in the store
@B94U22 ай бұрын
Dude. I have been a Harbor Freight junkie since they first opened! When I walk in any of the local stores, they know me by name and I know most of the employees by name. The managers always take care of me and I buy tons of the clearance items. And after all this time, I never was informed the information that you just provided. I really appreciate the video you made and I will be buying even more clearance items now I know I can get the replacements. Again thank you it was awesome.
@JohnGraceBR2 ай бұрын
Three times a week, at 9:30 PM, I will run 5 miles around the neighborhood. I commonly find wrenches and sockets on the side of the road. Today, I found a Stanley 10MM Combination Wrench and a Craftsman 7/16 1/4 inch drive socket along the side of the road. For the past four years, I have found 243 sockets on the side of the road. Of the 243 sockets found, 123 are SAE sockets and 120 are Metric sockets I know that people are losing these tools. I believe that people drop the tools in their engine bay but cannot find their lost tools. Finally, the tools drop out of the engine bay while they are driving. I like to thank the author of this video for showing how to replace individual tools from tool sets. I was thinking about donating these extra sockets to the Salvation Army Thrift store. I already possess a complete socket set. The majority of the sockets have the ICON, KOBABT and Craftsman Brand names. I do not find tools that originate from tool trucks, such as MATCO and Snap-on.
@m3rdpwr2 ай бұрын
Probably how I found that Craftsman 10 mm wrench a couple of months ago on the side of the road. Also found a 3/8 Craftsman socket as well as a Milwaukee flashlight and M18 battery. Are the things I have found, two new iPhones and two credit cards all of which I was able to get back to the original owners somehow.
@JohnGraceBR2 ай бұрын
Dear@@m3rdpwr : I find credit cards and wallets on the side of the road. I live next door to a hospital. I give the hospital security guards the found wallets. This is probably one of the few times that a hospital calls and the news is good.
@old72mac2 ай бұрын
Nothing better than finding tools on the road or side of the road. I've seen tools on a street and made u-turns to go get them sometimes.
@JohnGraceBR2 ай бұрын
Dear @@m3rdpwr: It is good to know that there are others who are finding credit cards on the side of the road. When I find a credit card, I call the credit card issuer, who prints their phone number on the card, and tell them that I have found the card. The card issuer will disable the card, call the customer and arrange for a replacement card to be sent to the customer.
@bobclarke59132 ай бұрын
Hey, can I have my 14mm Craftsman socket back? :-)
@jim39222 ай бұрын
Great idea for a video! You are a legend! I called the parts number a couple months ago to order an extra drive belt for my lathe. The guy on the phone was very helpful. I thought the belt was a little over priced, but so wanted to make sure I had one. So stupid of me to have done that and not connect the dots to buying the missing parts from the AS-IS section. Then again, my HF doesn’t really mark down their AS-IS in a meaningful amount. So I rarely consider buying them.
@larryjanson4011Ай бұрын
very true. less than packaging is not marked down by much. heck today there were two return 3000W generators. and only marked down by $200.USD. unknow problem. unknown condition, did a fool try to start one with no oil in it? fry the electronics?
@andrewbradford85852 ай бұрын
You're a good man.. the employees that work there don't even know about this
@jesushernandezjr47112 ай бұрын
Doing the lord’s work out here with this video! I’m just going to send people the link to this when they start crying about getting replacement parts. A literal step by step.
@kld9972 ай бұрын
For future use, If you hold Ctrl and Click F (Ctrl+F) You can search the PDF online, without the download
@nathanclaytor4083Ай бұрын
Nice idea, however I just got off the phone with a really nice lady from Harbor Freight after giving her the required part number for an Icon wrench missing from a set at my local store on clearance and after doing the math the savings was a little over five dollars. The mark down had already been calculated in house using the same method,virtually no savings and was told that it would take up to twelve weeks for delivery. I will just buy the new set and avoid the leg work. The customer service rep on the phone was extremely professional and very helpful. I think for the most part Harbor Freight has very good customer service.
@IMKINDOFABIGDEAL13Ай бұрын
I did this a few years ago. the guy on the phone was super cool
@Bondodon18492 ай бұрын
Good info that I wasn't aware of. Thanks for sharing!
@slim562 ай бұрын
Very good info. I’ll keep this in mind if I ever loose one of my icon tools.
@craigdave32662 ай бұрын
I can't drive to online I'm not putting my card info online it b nice if u can pay at the store
@josephgraham1065Күн бұрын
great video very informative good to know...
@midnightzombie28112 ай бұрын
Great video buddy. This is valuable information. This is more of a harbor freight hack!
@nitrous07me2 ай бұрын
Awesome video thanks I’ll keep this in my back pocket when I loose one
@olddawgdreaming57152 ай бұрын
Great job, appreciate the heads up . This helps. Fred.
@Dini-jf5bt2 ай бұрын
Thanks master Yota, good info
@timyarbro4783Ай бұрын
Thanks for the good information.
@mikenonameneeded34852 ай бұрын
Great information. Thank you
@ironclaw69692 ай бұрын
It's not that nobody knows about the parts list, it's that with the slightest effort they could make this a whole lot simpler to do. If they want to play in the premium tool game, they need to up the service. This is why most of the things I have that come in sets I bought from Tekton. It's about the same price range, it's decent quality and they're more than happy to sell you only the tools you need. No hoops, just order the thing.
@matthewbeaver50262 ай бұрын
Be hard to get them to cover anything on warranty
@ironclaw69692 ай бұрын
@@matthewbeaver5026it's never been a problem getting them to cover their warranty. You don't even need proof of purchase
@tatertot24082 ай бұрын
@@matthewbeaver5026 Are you referring to tekton?
@dfwrider38302 ай бұрын
Thank you for sharing, nothing comes up though for any of the sockets I am trying to get. So it's not a comprehensive list of every product, just many products. Still cool though, definitely helpful for repairing like a toolbox or the like I'm sure.
@stevegreen1711Ай бұрын
Great video.
@damiananguiano6157Ай бұрын
I would definitely call and ask if they have things in stock, i ordered about 13 replacement sockets and wrenches in total over a year and a half ago. To this day i’ve probably only received half of them since they’re on “backorder”
@mustangecoboosthpp386921 күн бұрын
The majority of people who order like this from HOBO Freight end up waiting several months to never receiving what they ordered. HOBO Freight is does not stock individual wrenches and sockets and it is a crap shoot if you would ever receive what you order.
@joelexz49822 ай бұрын
Thank you for the tip.
@jomanallen2 ай бұрын
Wow, I did not know this!!
@vonzellableАй бұрын
Thanks
@MrSilvervw2 ай бұрын
Fantastic content 👌 👏 👍
@mattdudley37892 ай бұрын
I've known about this for at least a decade.. If you have the manual to whatever you need a part for, the part number and phone number is there as well
@michaelluke58782 ай бұрын
You can change the configuration and size of a toolbox that has a set location for the drawer sliders? Wouldn’t you have to change the slider position to accommodate a different size drawer? Can that be done? I’d be very interested in this to make a huge / heavy duty media storage cabinet where the original drawers are too small.
@Volksoner6192 ай бұрын
Probably depends on the brand of box. Icon you can. There’s different slots for the slides. I rearranged the layout of my box and side locker. I’ve been wanting to replace a couple of the smaller drawers just haven’t gotten around to it yet. The replacement drawers are reasonably priced.
@vanillaice54432 ай бұрын
The skip sizes are disappointing in these sets
@gclopez42 ай бұрын
Nice video, have you received the 16mm socket yet? Looking to see what shipping time looks like.
@whatfreedom7Ай бұрын
I didn’t even know you could do this.
@406walleyeslayer2 ай бұрын
Good work.
@182QKFTW2 ай бұрын
I was told by a manager at HF that the clearance items do not have a warranty. You might check b4 purchase
@shopyota2 ай бұрын
Regardless, if the pack is full or not the items within, it still have the full lifetime warranty. That manager is misinformed.
@182QKFTW2 ай бұрын
@@shopyota It was on an Icon wrench set that had 1 missing. Presumably for warranty exchange. I was checking out with them and that is what I was told. And I told them they could keep them! I recently had a return from the same store and they asked for a receipt, which I had. I assumed they could use my phone #, so I asked. She said I must have a receipt. I think that's ridiculous since they have a log of everything I've purchased. Anyway, I'll ask next time I'm there
@user-lk8cp1df6z2 ай бұрын
Thanks!
@m3rdpwr2 ай бұрын
I find that harbor freight does not discount these tool kits much, with a missing part. Often you can buy them brand new for a good price when they go on sale, or a coupon. At least that's the case at my 2 harbor freights.
@old72mac2 ай бұрын
I've noticed that too with some items. Every once in a while you get lucky.
@ericwest1282 ай бұрын
Thats the case in stores near me as well, at most i seen any set or item is 20% off the original price even though there is sometimes multi pieces missing.
@jim39222 ай бұрын
in the last sale, those pop up lanterns were like $4. The cashier pointed out there was a returned lantern on the as-is table. so I checked it out. one of the three light elements didn’t light up. the price was $5! unbelievable.
@mikefisc99895 күн бұрын
It's because the discount takes into account the cost for you to replace the missing pieces. You may as well buy the complete set and save yourself the hassle.
@m3rdpwr5 күн бұрын
@@mikefisc9989 The only time I see it worth it, on occasion, they offer an extra 30-40% off that clearance table.
@charleshenry80752 ай бұрын
great vid - thanks!
@CALDues2 ай бұрын
I asked to buy a wrench out of an already "open box" set that had the one I needed for the asking price on the replacement web site but they said there was no way to ring it up. I just figured I could skip the shipping that way but if there is no shipping for replacements, no more problem. Thanks for the video! I'll have to go ahead and pull that trigger. Any idea about using a 20% off weekend for the replacements?
@diesel10242 ай бұрын
Sadly don't have replacement 10mm sockets for their 58957 PITTSBURGH 10mm Metric Essential Socket Set, 10-Piece. Lost my impact rated 10mm :(
@treychastain46868 күн бұрын
I did this for a 1/2 wrench that i lost... Took 11 months to get
@jaxpon15972 ай бұрын
So this doesn’t work with Pittsburgh line up? I didn’t see them on that list
@tollavАй бұрын
10 mili out of stock 😢
@branned2 ай бұрын
They do not have any US Gen parts on my model. Its hit or miss.
@rellmonger79352 ай бұрын
I usually just go in store when broke. I never replaced a lost tool
@jakeowens17702 ай бұрын
Just tried this for several pittsburgh socket sets with no results in the pdf. Tried one Icon part number and had zero results
@shopyota2 ай бұрын
They are slowly adding new SKUs to the PDF and it constantly changes day by day. Download a new PDF in a couple weeks and check again. Also, you can call the number and ask them a timeframe for when they might add those item SKUs numbers.
@titlemax4772 ай бұрын
Now I get to buy more without thinking of having an incomplete set
@OnTheToolsWithSal2 ай бұрын
Been waiting 5 months for a 15/16 1/2 Dr impact swivel…..
@keysautorepair60382 ай бұрын
No tool left behind lol.
@wickedbeto27322 ай бұрын
I’ve been waiting 8 months for a deep and shallow 8MM 1/4 dr sockets. They keep telling me it’s on back order..
@mustangecoboosthpp386921 күн бұрын
You and many other people who have tried to order parts and tools like that, HOBO Freight is only concerned with making the initial sale, after that you are on your own, the poster of this video fails to mention that.
@machinesnmetal2 ай бұрын
You can get them cheaper at the flea market across the st from the Home Depot on terminal ave in Vancouver. Just go to the tool guy in there and tell him what you want and 45 mins later it will be there ready for pickup and only 1/2 price of the Home Depot across the street. You can get any tool you want there actually, it's a great flea market.
@james107392 ай бұрын
I see yhose sets missing like 1 thing with like an 8% discount or something that seems like its just that percentage of the missing one like its not even a deal
@MrChadSuttonАй бұрын
So just so we all agree. You can take the set to harbor freight and they will replace the whole set.
@shopyota26 күн бұрын
Yes, but that’s only for broken tools not missing tools
@MrLaloman18Ай бұрын
And remember all ICON sockets/sets will be 40% Off on Black Friday 2024!
@rescuegarage66162 ай бұрын
Its absolutly crazy harbor freight hasnt stocked single items yet , thats kinda a huge issue ive had with them
@mustangecoboosthpp386921 күн бұрын
Their Icon line has been out now since 2018 when they put out a cheap torque wrench under that name, HOBO Freight has no intention of ever stocking individual wrenches and sockets. People have waited for months and some over a year and still have not received what they ordered.
@jtdorsch2 ай бұрын
Fake news. He still has his 10mm. :)
@merwinjohnston70742 ай бұрын
You cannot find quinn or Pittsburgh parts
@blazebrady3659Ай бұрын
Bummer...I came here looking for this answer. Does anyone know of a way to order singles for Quinn? ( I didn't realize how many skips they have before I bought the kit)
@shannondickenson8294Ай бұрын
They need to have individual in the store.
@shopyota26 күн бұрын
I agree
@mustangecoboosthpp386927 күн бұрын
How many months if you ever get the ordered item will it take, many have tried the order a part through HOBO Freight and ended up never receiving the part they needed. Sorry but HOBO Freight Icrap tools are a joke. You know they named this line of tools "Icon" because they are conning the uninformed into buying them thinking they are getting Snap On quality. Two quotes come to mind, 1. A fool and his money are soon parted. 2. Quality is not cheap, cheap is not quality.
@shopyota26 күн бұрын
I’ve ordered replacement sockets and received them. Don’t know who you’re talking to, but I have first-hand experience. Clearly, you’re a tool truck fanboy.
@mustangecoboosthpp386926 күн бұрын
@@shopyota Sure you have, your video you were not showing any sets missing a socket yet now you claim you have ordered sockets and received them, sorry but I call Bull to your story. To many others have tried to order tools and other parts including broken tool box locks and never received them.
@Bloodsong08302 ай бұрын
It's just such a pain in the ass
@Heavydrvr2 ай бұрын
Dumb. No ICON extra large double box ratcheting wrench replacements.
@SaerTurner-wn2qh2 ай бұрын
they do not offer it in store and on the shelf no you have to search for a part number call them and wait for it to be shipped ... a Professional tool line you can go to the truck or store and pick it up that day with out all the extra work .. ad a professional line also will replace broken tools that have been discontinued with teh new version free of charge no extra cost Icon when it gets Discontinued in may 2025 your all screwed and yes that Tool Brand and Line is being discontinued as they the federal government will not allow tools being made in other countries that are a Blatant Copy of an American Patent ..thats the one thing Harbor freight is not telling you all and why the are putting every thing Icon and Clearance and discount they want to make there millions Before teh new laws come in to affect
@masterj70482 ай бұрын
The problem is the employees and managers dont know this or dont care idk which
@mustangecoboosthpp386927 күн бұрын
They know it but they also know that HOBO Freight rarely sends the order part(S), so the customer ends up pissed off at the manager who has no control over the HOBO Freight ordering. This why you go with companies like Snap On, they invest in the inventory which is why their prices are higher along with superior quality of Snap On.
@NickJames-f2q2 ай бұрын
If you lose one just take it back to harbor freight if you break one just take it back lifetime guaranteed why the hassle the internet
@garyszewc33392 ай бұрын
If you break one, they will replace it, but not if you lose one.
@oldoldpilgrim78982 ай бұрын
How am I going to "just take it back to Harborfreight" if it's lost?