How To Get Tickets Tutorial In Zoho Desk

[@ScottMoran001]

Great content as always, and you helped me move my project along! Thanks

[@justenpreiss4347]

When using the email method, is there any way to "map" the contents of the email to the Ticket Details? For example, when the ticket is created, the Contact Name just automatically pulls everything left of the @ symbol in the email address. This creates dirty data in Zoho CRM, which we have mapped. The incoming email contains the actual First and Last names of the contact, along with other relevant ticket information. Being able to extract this info directly into the ticket details would save our agent a lot of time cleaning up CRM data.

[@Zenatta]

Hey Justen, We answered your question in this weeks episode of the CRM Zen Show, use this link to jump right to our answer, kzbin.info/www/bejne/j2HNc5xrn9GYmMk

[@xtremebhp9256]

once the tickets have been created, Where do they sit? I don't see an unassigned bucket on Zoho

[@Zenatta]

Hi XtremeBHP, we answered your question on this week's episode of the CRM Zen Show. Use this link to go straight to the answer - kzbin.info/www/bejne/gJ28mnSDoM-Ujbc

[@claudiajohn1872]

Hi , Where do we find TAT?

[@Zenatta]

Hi Claudia, We answered your question and Brett's own spinoff of your question 😂 on this week's episode of the CRM Zen Show. Click here to jump to our response - kzbin.info/www/bejne/b4qbqqePrbapqtU

[@iambasil]

Does Zoho Desk truncate the credit card number to follow PCI compliance?

[@Zenatta]

Yes. It is PCI compliant. CC info is stored with you processor.

[@iambasil]

Hey, I just confirmed with Zoho, Zoho Desk is not PCI compliant. Maybe the CRM is.

[@brettmartin6246]

@@iambasil I guess Desk is technically not. But the CC info should not be written to Desk, but live with your processor. Make sense?