How to Greet Walk In Customers and Boost Sales

This video explains how to approach customers in your store effectively, without making them feel pressured to buy. storetraffic.com/people-count...

[@gruesomedead]

After doing a few years of retail I’ve learned asking any opening question that can be answered with a no is going to give you that “I’m just looking” response. After opening the opportunity with a light hearted joke, I ask “what do you have going on today?” 8/10 times I get more information about what brought them in and gives me an chance to build a relationship. Never ask a close ended question when a customer enters the store.

[@CadeD679]

My answer would have been, "None of your business." Look, just ask, "May I be of assistance," once and only once. Have a little dignity, and don't make a nuisance of yourself. You are a sales associate, not a five year old begging for a cookie. Respect that no means no, and "I'm just browsing" means no. Don't be nosy or patronizing. Assume that they are intelligent enough to know their own mind. These days, it is easier and faster to shop online, where there are no pesky sales associates. You would do well to remember that, and not drive the customer away from the shop.

[@JayAllenHD]

@@CadeD679 you sound like you struggle with a lot of social anxiety and have a hard time connecting with other people/networking/building relationships in the outside world.

[@CadeD679]

@@JayAllenHD Social anxiety, yes. I also don't have scads of money, and can't let salespeople coax me into buying anything other than what I am truly after.

[@JayAllenHD]

@@CadeD679 sounds broke to me. And judging by the amount of comments you’ve left (most of them simply displaying how much of a bitch you are to complete strangers just doing their job) you got some other issues too lol. Complain when you get helped but you’ll complain more if they ignore you. Double edged sword - typical Karen behavior... or should I say Katherine behavior.

[@CadeD679]

@@JayAllenHD Only to pushy strangers!

[@MuhammedHatemAbdelaziz]

Great video, yesterday was my first day at a clothing store as a seller, I admit it was a bad day but i learn something new today

[@omgitsaari4908]

Omg😭😭🤣I wanna work in a clothing store

[@bigmozzi8004]

Very helpful thanks 😎👍

[@belindawoodson8981]

This video was very helpful !

[@EntrepDiaries]

That's awesome. THank you for the tips!

[@highvalue1195]

Ever since the pandemic, I can’t tell you how many times I have walked into a retail store, and no one has even bother to say hi. I’ve literally walked the entire store and still nothing. I could have shoplifted, and no one would even care.

[@dagwould]

1. Greet: Hi, I'm Samuel, welcome to our store. Please feel free to check it out. 2. [when customer seems undecided, or has been looking in one area, approach them by not approaching them, rearrange a nearby display, then look up, as if surprised to see them, and say: Oh, Hi. What are you interested in today? Don't drive to the sale immediately, drive to understand them and show real interest.

[@KaylaMarieMusc]

Very helpful thank you

[@MATTicall]

thank you

[@SweetLolitaStocking]

Often when I walk in retail stores, I look at the signs for their discounts but wished employees would actually tell me about it themselves so i’m not roaming around lost.

[@adaliangirlinitaly6107]

really useful. noted.

[@itty.bittypretty2019]

Freak yes lol this helped me so muchhhhhhhhhh😅

[@Bearcats0307]

Personally, I like to coach my team not to use these approaches in the first place. Instead of delivering a generic greeting, it's always helpful to start with a compliment or fun fact about the item they are looking at

[@fatimachevellemiddleton4377]

03/29/20

[@GuessTheRiddIes]

Customer only buy when they saw something they really like.. They will ask you the question.. Just calm down and let them browse...

[@marcoscozzai9500]

🤣🤣

[@cassandratay8230]

i did that and got scolded by my boss

[@neattea3452]

Take it up with corporate 🤣✌🏽

[@CadeD679]

@@cassandratay8230 Tell them to talk to the customer directly. We will set them straight for you.

[@CadeD679]

@@neattea3452 I do!

[@airisfarris583]

I cant see the word !! Uhh !

[@fatimachevellemiddleton4377]

Am just a girl. My spouse is a women.

[@greyalien9074]

heres a tip. stop making custumers do all the work . were tired of it

[@CadeD679]

Or, I just ignore sales associates when they approach me.

[@CadeD679]

@@Rina-ur4db Then, don't watch. Problem solved.

[@CadeD679]

@@Rina-ur4db Only after people start pestering me. Like you are. I assure you that I can keep it up for longer than you can.

[@CadeD679]

@Rina May I ask you something? Do you work in sales? If so, is it cathartic to talk back to me, as you can't do it at work?

[@CadeD679]

"I'm just browsing" means no. Ask more than once, and I will make certain you understand that.

[@CadeD679]

1:11 When sales associates begin prattling like that, I walk away and continue browsing.

[@CadeD679]

WORKER: (Yada yada yada) would you like to see our winter specials? ME: I would have told you if I did.

[@dagwould]

Worker has asked a closed question. Better: 'just to let you know, we have winter specials on that rack over there.' Smile, be friendly , and leave them alone.

[@andrewm.1623]

Most ppl play youtube in the background of their real lives. Also auto play is a thing. The text and silly music doesnt really help 80% of ppl out here. I thought it was an annoying commercial as usual.

[@CadeD679]

WORKER: Were you shopping for something in particular? ME: I already told you that I am just browsing. How many times are you going to harass me?

[@IcedWings]

You clearly have social issues. Gtfo KZbin and go learn to be normal lmfaoooo

[@CadeD679]

@@IcedWings Lol! You're funny!

[@CadeD679]

@@IcedWings Normal is not asking the same question over and over and expecting a different result.

[@CadeD679]

@@IcedWings Harassment = no sale

[@CadeD679]

@@IcedWings No sale = no commission

[@CadeD679]

The customer "thinks" it's safer browsing on their own? It's safer than a pest of a sales associate trying to push crap that we don't want on us.

[@IcedWings]

Then get the fuck outta the store, weirdo

[@CadeD679]

@@IcedWings Careful, or, I'll call corporate

[@CadeD679]

@@IcedWings If you don't want my money, that's fine. You won't get it. And, I'll report you for being rude.

[@CadeD679]

@@IcedWings Seriously, why did you take a job that requires you to behave like a preschooler?

[@CadeD679]

@@IcedWings Please buy something? Please? PLEEEEAAAASSSSE???? WAAAAAAAAHHHHHH!!!!!!

[@CadeD679]

WORKER: Are you looking for something for yourself or somebody else. ME: That is no concern of yours.

[@CadeD679]

WORKER: I'll check back with you a bit later if you have any questions.: ME: Thanks for the heads up. I will go home and shop online, then. (if I have questions, I am capable of approaching you and asking.)

[@mlyosoaps4715]

Not everyone is willing to put themselves out there to ask, and are indeed grateful for the associate’s asking. Suit yourself but don’t be rude to people. You sound like you should be shopping online, anyway.

[@CadeD679]

@@mlyosoaps4715 I do. No pesky salespeople there! But, when I do have to go into the brick and mortar store, I fully expect to be able to shop on my own terms.

[@CadeD679]

@@mlyosoaps4715 Sales people who ask over and over again are rude. Why shouldn't I be, as well? I used to be polite, and I never got a moment's peace while shopping. I was once asked six times in five minutes if I needed assistance. That was when I stopped being polite. When I was asked, "Are you SURE you don't need assistance," (five seconds after the last sales rep had asked) I asked if there was a particular part of, "I'm just browsing" that she didn't understand, or, if there was a reason I wouldn't be SURE after saying five times that I didn't. Then, I left the store and did my shopping at the next place over. Sorry, Pester McNag, your pushiness cost you your commission!

[@CadeD679]

@@mlyosoaps4715 And, if the sales people don't want me to be rude or snarky, all they have to do is let me be! When I seek out a rep for assistance, I am perfectly polite. I call them "sir," or "ma'am" I smile. I speak in a pleasant voice. I say "please" and "thank you." I get their name, so that when the cashier asks, I can say, "Mary assisted me, and she was wonderful." I am not opposed to a sales associate doing their job -- just overstepping their bounds while doing so.

[@CadeD679]

WORKER: Do you need any assistance? ME: When I want assistance, I will tell you. Until then, please do not pester me.

[@mlyosoaps4715]

They’re just doing their job, no need to be bothered.

[@CadeD679]

@@mlyosoaps4715 Did you watch the video? They are trained to not take no for an answer, and to manipulate and harass you into buying stuff. It's like dealing with a child. You have to put your foot down and make them understand that YOU (the one spending the money) are in charge.

[@vikrantgoyal8732]

@@CadeD679 Have you intentionally come on this page just to troll this video.. First, you say you don't like sales people pestering you because youre in charge and you dont want them wasting your time. then you waste your time coming on this video which is specifically about training sales people on how to sell more, and waste your time on pointing out the negatives. Sounds like you're not in charge as a matter of fact, but just bitter about something!!

[@CadeD679]

@@vikrantgoyal8732 Yes, I had just had a bad experience with a pushy sales associate, and came here to vent. Look, don't take a job that requires you to harass and manipulate your customers, then complain when they fight back. If you people would stop replying, I wouldn't have to keep responding.

[@CadeD679]

@@vikrantgoyal8732 This video is specifically teaching sales associates how to manipulate customers into buying more, whether or not the customer wants to. It even says that customers "think" that they know what they want, but, they don't. Therefore, I don't feel bad about making you people feel bad for harassing me. But, let me ask you what would your suggestion be. When I have politely said, "No, thank you, I'm just browsing," five times, but am still being asked if I need assistance or being pointed to things I really don't want, what SHOULD I say?

[@CadeD679]

WORKER: Are you okay there? ME: I'd be better if I could browse in peace. Please stop pestering me

[@CadeD679]

"No matter what they're thinking, it's clear that they're not ready to engage with you ... yet!" Are you a letch or a sales associate?