Retail Sales Training: How to Greet a Customer (& Avoid the Hell Zone)

There is a way to make customers more relaxed and open to your retail selling skills. That's by using a prop to deal with the hell zone. This video represents one of the keys to growing your business in the online retail sales training video program: SalesRX. Originally filmed for gift retailers but pertinent to all stores.
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Bob Phibbs is the Retail Doctor. He works with retailers of all sizes, helping them build a store customers love and moves merchandise. As a speaker, trainer, and author, Bob shares his unique selling system that drastically increases the key performance indicators for his customers who have brick and mortar stores.
If you've been successful as a retailer at some level, and you're ready to sell more full-price merchandise, train your crew to sell without selling, and enjoy profits you’ve only dreamed of, Bob’s your guy.
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If you’ve read this far, thank you for being such a great fan and subscriber. I’m creating this content for you!

[@HeelBJC]

This is perfect for me. Nobody gave me any training whatsoever at my job so I'm trying to figure it out on my own...

[@TheRetailDoctor]

Glad I can help!

[@lorenamares1427]

Honestly, I wish all sales people would follow this little tip!

[@sl4983]

I have noticed something interesting. At a clothing retail store where I work, when I am wearing a black blazer, all kinds of people come up to me with what they need help with. I don't even have to say anything.

[@NOAHin805]

great tip, awesome insight! thanks, Bob!

[@marin4632]

One of the best tips so far! Great! Where else can I find more tips?

[@vedicsoft]

Thanks :)

[@Loagun]

Also known as passing go. However it works better if you greet the customer holding something or pretending to fold something Etc comment on something nice they are wearing (but only if they're actually wearing something nice because they'll know if you're full of crap if they're not wearing anything nice), Etc. Non-business conversation ( naturally not scripted because it again they will know but this isn't something you learn overnight you have to know how to do it), but keep it short and simple and then leave the customer without telling them to look around and you will come back and check on them. Because now any time you go near them they are going to know that you are coming ' back to check on them' and they don't need you to check on them yet at the time of delivering this command at the store entrance.

[@TheRetailDoctor]

You've obviously been in the business. Thanks for sharing Loagun

[@faridabegum5542]

Think you

[@Wixsitedesignerwebdesignsite]

Your the best Bob. It's true I feel bad when a Sales Promoter come straight to me asking "Can I help you?". I hate those experience. Love your tips and will buy your book. Do you have it in eBook?

[@morehn]

What about having a second salesman approach the customer the second time so he feels he can shop around and not feel like he has to respond to the rep just because he is in his face?

[@retailinnovations]

Kathy R - Ridgefield - excellent -

[@Nibrar1]

THINK YOU(:

[@cynthiamay8051]

its ok, not too good.