How to Implement SLAs to Deliver Consistent Service Across Your Business

[@InvGate]

Did you know you can customize SLAs for different help desks? See how it's done: bit.ly/3EsQQFN.

[@amit8111]

i want to generate a report based on the helpdesk group. if a ticket is routed from 1 helpdesk group to another. how can I see those tickets count in dashboard or pull the report

[@InvGate]

Hi Amit, thank you for your comment! When you create a new report, you can set some advanced filters that will get you the information you are looking for. We have some in-depth documentation on our knowledge base that will walk you through, or you can contact our support team so they can help. Have a nice day!