How to Improve a Customer Support Workflow with a Process Map

[@LaylaPomper]

How would YOU improve this process?

[@janineeastman3286]

Kudos on your acting skills. That initial contact and troubleshooting segment was painful to watch, which means you NAILED the typical user experience.

[@LaylaPomper]

Thank you so much, Janine!

[@ohachami]

I've show this to some support guys, they've put a contract on your head, be careful Layla 🤞

[@LaylaPomper]

🤣🤣🤣

[@lusw]

Hi! Great video, what platform is for the "whiteboard"? Thanks

[@LaylaPomper]

Hey Lucas! We use Whimsical. Here's our affiliate link if you wanna give it a spin on their free plan: processdriven.co/whimsical

[@colindurbin5185]

Great advice for tech support process improvement. Your performance was Oscar-worthy, LP. Quick question: what make and model is the headset the tech support person was wearing? I would love to find something like that for my position as a recruiter.

[@LaylaPomper]

😅 Ha! That's actually a gaming headset I snuck from my spouse's old rig. Nothing high quality! The brand says "Bee Excellent" on the side, but that's all I know!

[@hervinalvarez]

This is GOLD thank you for sharing this map! I’m in the middle of Systemizing our support process at our agency, and this was REALLY helpful 🙏🏽 What ticketing system do you use to keep track of support?

[@LaylaPomper]

Hey Hervin! We have a ticketing system in both Missive and ClickUp that we use :)