How to Install Ring Video Doorbell 2 | Connect to Existing Doorbell

[@matthewwinilm5340]

Ring does a good job of including everything you'll need to complete the installation. My installation was easy and straight-forward. I removed the existing door-bell button. Per the instructions, I made sure we were working with a mechanical bell (& not an electronic chime). If your Ring is being installed on wood siding Do Not Use the included drill bit. That is only f/stuco &/or masonry, using the supplied plastic wall anchors. Electrical connection was easy. Connecting to the home's existing router was easy. We went through the set-up on the Ring app & it worked well on our first try.. I viewed one or two videos before the installation; my opinion is that will help make the installation simple.

[@ring]

Hi Matthew. We're glad to hear that your physical installation went smooth. We appreciate you being a part of the ring neighborhood!

[@TheProdigyAccordion]

@@ring damn yall cold lmao

[@gitju68]

Place towel beneath installation to catch dropped screws. Backplate must be installed to match the orientation of the Ring. Aluminum cladding around doorjamb will block Wi-Fi, had to cut away a square behind the Ring unit with a Dremel.

[@MC_ToyDawg]

Tip to installing on brick *Get a smaller drill bit for brick and mortar, the supplied drill bit will walk. *best to have a drill with built in level. *Use the bracket as a template for the the smaller holes, tape in place before results. *once smaller holes have been drilled use the supplied drill bit to finish hole diameter.

[@AA-tl7qc]

MC TDAWG this comment must be pinned

[@mawage666]

The one I bought (Ring 2) said it is wireless. I guess I'll find out when I go to install it. Of course I will follow the directions so I don't screw it up. It looks pretty easy.

[@DingleCerri]

Lukeamania It technically is wireless because it has a battery, but if you don’t hardwire it to where your old doorbell was, you will have to charge that battery regularly. Meaning you’ll have to have your ring off during each charge.

[@granttwins1075]

I checked the voltage at my existing button doorbell and it only read about 12.5VAC. There is a little light on that switch. I hooked up the Ring Doorbell 2 and it did not power on. The chime is pretty old, just goes ding and releases when you let go of the old button. Do I need to do something to the doorbell inside to get more voltage to the button?

[@edvalliere8443]

Perhaps you can mention how long it takes for the battery to charge... 5 to 10 hours. Wish I had know that tidbit.

[@ring]

Hey Ed, we appreciate your feedback on this and will be sure to forward it along to the appropriate team. Please let us know if we can answer any questions - we're always happy to help.

[@swedener11]

@@ring Can you answer how long it takes to charge?

[@chubbylove1519]

Four months later..still no response lol

[@explorer806]

titbit

[@spike378]

A better question is let's follow up the feedback with the team that ring send to.

[@flukyreview9128]

Transformer and resistor included if wiring with existing doorbell wires?

[@mitchanator0999]

Transformer and resistor wasn't included with my ring doorbell

[@bryantd7722]

If I have my doorbell hard wired why does the battery still drain? Do I have to constantly charge my battery even though I have it wired to my old doorbell wiring?

[@MikeStlMO]

So how'd you manage to screw that down flat with those wire caps behind there?

[@billwilmington8284]

They fed the wire nuts into the hole the wires were already coming out of

[@MikeStlMO]

Yeah looking closer at the video it does look like there may be just enough room to feed them through one at a time. On my house the wires are embedded in cement so they really don't give you a lot of room to work with behind the back cover. Ended up having to chisel out a small recess for the wires to sit in.

[@AntLive29]

@@MikeStlMO u could have soldered the wires

[@jadamioncole1873]

@@MikeStlMO Do U Have Ring Video Doorbell 2!

[@jadamioncole1873]

@@AntLive29 Do You Have Ring Doorbell Two?!

[@gotskinn]

This is the BEST thing for Jehovah witnesses. They split. I am so glad I have it.

[@chripalex2007]

snuckin fake amen 🙏🏾 no pun intended

[@tedbahas]

Doh Joe Gringo. That is the most perfect comment ever on any video ever!

[@marilubaker8255]

LOL, love it

[@vancanvan]

That’s pretty rude...

[@deppfan85]

VanVan It’s rude on their part to bother people in their own homes

[@kaylarodriguez2005]

Will the white and blue lights work even without Wi-Fi connection?

[@johnc1486]

Am I correct in understanding, that if you have an existing mechanical chime and a power supply that has output in the acceptable range you DO NOT have to wire a resistor into the system?

[@ring]

Hey, John. We ask that you please reach out to us through Twitter, Instagram, or Facebook so we can answer any questions you have regarding Ring devices. We look forward to hearing from you!

[@jeffreymccormick9280]

We have a mechanical doorbell. I've installed the ring video 2 per instructions in the manual and the video. My inside chime still doesn't work. What do I need to do.

[@1907-murat]

You need a compatible chime. There is a list online.

[@rf3575]

Where do I purchase the two wire extensions shown in the video? Two month effort to hard wire install Ring 2. Finally ordered & received angle wedge in insert behind Ring 2. Now existing doorbell wires need extensions shown in this video. Thanks.

[@ring]

That's a great question, M. There will be wire extenders included in the box that your Ring Video Doorbell came in. To purchase replacements, see here: ring.com/collections/accessories/products/spare-parts-for-video-doorbell-2. If you have any other questions, please let us know.

[@seungholee5211]

Okay, will it be okay in extreme weather conditions such as -30 degrees in celsius for more than 2 weeks? I live in Calgary.

[@ring]

Thank you for contacting us, neighbor. We know maintaining a good connection to your doorbell is essential when it comes to home security even in extreme weather. The operating temperature for the Ring Video Doorbell 2 is -5°F to 120°F (-20.5°C to 48.5°C). For more information, click here: support.ring.com/hc/en-us/articles/115003008643-Ring-Video-Doorbell-2-Information. Please let us know if you have any other questions.

[@Mopantsu]

Can I use it for the camera alone without the ringer? My doorbell is part of a three bell intercom shared with two other neighbours. How long does the battery last approximately without being connected to any wires? Does the camera still work without wires?

[@ring]

Hey neighbor, you can certainly use your Ring Doorbell 2 for the Live View or motion detection only. You can manually deactivate Ring alerts in the Ring App. We also offer battery-powered Security Cams that don't include the doorbell button but will alert you to motion detections. Batteries are rated for 6-12 months, however, the battery life will depend on usage and how frequently your Ring is used. You can keep an eye on the battery percentage in the Ring App so you'll know when it needs to be charged. Our battery-powered Ring devices can certainly work without being connected to wiring. Let us know if you have any more questions!

[@OCHUG456]

Bought ring doorbell cameras yesterday set up all good.My questions why does my ring doorbell camera not showing my history video?it keeps saying the recording was not active when this event took place 😒?

[@Eastbaypisces]

how do you know you wired it right or if you need transformer and so forth? I had previous doorbell , I just took out and wired to Ring

[@ring]

Hi Brad! Similar to the classic Ring Doorbell, the LED circle on the front of your Ring Doorbell 2 will illuminate and stay solid white to indicate that it's receiving power. It requires 8-24 volts of AC power and if there is existing wiring to connect your Ring to, then you should not need to install a transformer.

[@RBRM3]

@@ring I wired mine just like that and it quit working! No sound when I push the buttonand it makes the clicking sound while the lights flash red three times and then there's a blue circle that spins for quite some time! I had to hold the orange button down for 15 because it quit working altogether and now it does something but it doesn't work and I can't view the live feed, nothing works. No chime, nothing and it's just a mechanical bell.

[@RamboCambo253]

@@RBRM3 did you by chance have the battery out when you hard-wired? instruction manual says you need to still install the battery even hard-wired for it to work.

[@andrewjohnson6907]

WHY do you say "If you're installing to existing wiring, you'll need a transformer" if you're going to say in comments that "If you have existing wire, you don't need a transformer." You people are idiots.

[@ohno1017]

@@andrewjohnson6907 LOL

[@Illyria1217]

You still have to use the battery even if it connected to power?

[@hossdeckman]

Holy Vocal Fry!

[@jeroen0011]

I user a normal transformer from 22 Vac and a 3,15 A fuse for powering the doorbell, the problem is the fuses always brake after some minutes. How many current does this thing need? So i need to put an extra resistor in the circuit and what kinda resistor do i need in that case?

[@ring]

Hey there! When hardwiring your Ring Video Doorbell 2, you'll need to use a 25 Ohm, 50 Watt wirewound resistor for optimal connection. You're welcome to give us a call at 800-656-1918 any time for more information in regards to your specific setup. We hope this helps!

[@Brooklynsbestborn]

So from what I can gather, as others have asked this question, there’s is no major benefit in terms of charging the battery if you wire your doorbell. The wiring is mainly chime related, correct? I was hoping that if I wired my doorbell it would charge the battery or provide alternate power. Oh well. Still a good product.

[@ring]

Great questions, neighbor. Hardwiring your battery-powered Ring Doorbell will help to provide a trickle charge of up to 10% each day. Depending on the activity your Doorbell sees, such as motion detections or Live View usage, you may still need to recharge the battery occasionally. You can monitor the battery level in the Ring App to know when a recharge is needed. Please let us know if you have any more questions!

[@Brooklynsbestborn]

NM Trindle - Randomness and more it’s been seven months since I wired my doorbell, and I have not had to remove the battery to recharge. It may lose a little juice here and there, but within a day or two, the wired source charges it right back to 100%.

[@deepum7814]

Hello, I wanted to connect this to my existing doorbell and chime is mechanical. Reading the instructions it’s confusing connect to a transformer 8-24VAC. My understanding that lead to purchase was get this connect to two wires that i see , mount it and am good to go. Seems that is not the case .. can you please help me here.

[@ring]

Hey there. We'd be happy to help walk you through the set up and ensure your Ring is connected. Please call us at ring.com/callus and our team can take you through the installation step by step.

[@bertrutledge4546]

Can my wife and I both get notified of a visitor? Will it notify 2 cell phones? Getting a Ring for Christmas, trying to see if it will work.

[@bcozzy8537]

Bert Rutledge I believe you can. I know with the nest cameras you can have multiple people logged in

[@bertrutledge4546]

@@bcozzy8537 ok thanks

[@pepperganzon1695]

uhhhh... Which transformer to get? You guys missed that part which is terrible. Isn't that supposed to be a key portion of the install?

[@ring]

Great question, Pepper. The Ring Video Doorbell 2 requires an 8-24 VAC (40VA max) transformer. For more information about the Ring Video Doorbell 2 see here: support.ring.com/hc/en-us/articles/115003008643-Ring-Video-Doorbell-2-Information. Please let us know if you have other questions.

[@PeterHeffner]

Hey Ring, How to mount the Doorbell 2 secure on the wall so no one can easily remove it? I watched the video, but at 0:16 the silver cover can't be removed that way. It wraps around the backside of the device as well. Is this another model? Thanks!

[@ring]

Hi Peter. Ensuring that your Ring device will be securely mounted to the wall is important when keeping an eye on the events happening around your home. The Ring Video Doorbell 2 is screwed into the wall using the installation tools included in the packaging. Once the Ring Video Doorbell 2 is mounted to the wall, a security screw can be inserted into the bottom of the device so that the Faceplate is secured and cannot be removed. The Ring Video Doorbell 2, 3, 3+, and 4 have removable Faceplates, while the Ring Video Doorbell 1st and 2nd generations do not have removable Faceplates. Please let us know if you have any additional questions.

[@PeterHeffner]

@@ring Ok, thanks for the quick reply. I was confused by the term "Doorbell 2" and "2nd Generation". Got it now.

[@MexicoTijuana741]

how often do you recharge the battery? I wanted one without the battery. This is just another thing to worry about recharging the battery.

[@ring]

That's a great question, Eddie. The rechargeable batteries in our devices can go months between recharges. However, this is dependent a few factors in your home’s environment, such as the number of activities captured. If you're looking for a Video Doorbell that does not rely on a battery at all, we'd recommend looking into our Ring Video Doorbell Pro (ring.com/products/video-doorbell-pro) or Ring Video Doorbell Wired (ring.com/products/video-doorbell-wired).

[@MexicoTijuana741]

@@ring Thanks 🙏 very helpful

[@ring]

You're very welcome!

[@RJMEL24]

Not true based upon my experience. Don’t get me wrong. I love my Ring Doorbell, but battery usage is not as advertised. I bought a second battery for $29.00. I have to recharge about every three weeks and just swap out batteries and then recharge replaced battery.

[@jadamioncole1873]

Ring Doorbell 2 Can Be Works With Wasserstein’s Solar Panel!!!

[@YeahNoWay123]

Uh irrelevant but, what are the background musics you lot use for your ads/tutorial videos, especially for the older videos, that don’t allow comments? Lol

[@pegkroonenberg4298]

I don't understand Electrical stuff. Can someone explain how I find out if I need a transformer and what to if I need one?

[@ring]

Hi Peg, we appreciate your interest in our Ring products. We'd be happy to provide you with all the necessary information so you can set up a Ring device properly. Please contact our community support team at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.

[@jefftinsley9391]

What if I have a ring chime and I just need to power them can I just use a transformer

[@ring]

Hi Jeff, great question. It's possible to wire your Ring Video Doorbell 2 directly to a low-voltage transformer to receive a steady power supply. You can find more information on wiring your Ring Video Doorbell 2 without an existing doorbell system here: support.ring.com/hc/en-us/articles/115003005423-How-to-Physically-Install-Your-Ring-Video-Doorbell-2-without-an-Existing-Doorbell. Please feel free to let us know if you have any additional questions. We're here to help.

[@cricketkajunoon]

How do I cut the power to my door bell if the breaker isn’t labeled?

[@ravenmoore2360]

Just turn off the main power shuts everything off.

[@DaveJOHAZ]

Or trial and error. Then label it when you find the right one.

[@BINHNGUYEN-ox6hc]

THANK YOU 🙏

[@DC-sz9um]

ℕ𝕠 𝕡𝕣𝕠𝕓𝕝𝕖𝕞

[@cookinonehanded5991]

You’re welcome

[@gofish7026]

Shouldn’t my mechanical doorbell still work when I remove the battery for charging?

[@ring]

Hi there, great question! Since the Ring Video Doorbell 2's main power supply is the battery, the internal chime will not Ring if the battery has been removed. Let us know if you have any other questions.

[@gofish7026]

Ring thank you

[@Coasterdude02149]

@@ring So for 5 hours I have no video or doorbell while the battery charges-however often it needs to be charged. I don't see the point of this then. If something happens (and I have neighbours from hell who screw round with my property, which is why I was looking into this). I guess I'll just rely on my 2nd Amendment rights.

[@christopherjohnson7664]

Can I install this to the siding of a manufactured home?

[@ring]

Hi Christopher, great question! You can install your Ring Doorbell wherever you'd like! However, we suggest purchasing a mounting block that matches your siding which can be found at your local hardware store so you're able to successfully mount your Ring Doorbell. If you have any additional questions, please let us know. We're happy to help.

[@akshiandrupeshshah5580]

I'm trying to set this up, replacing an existing wireless doorbell. How do I get the inside WIRELESS chime to ring when the Ring doorbell is pushed?

[@ring]

Hey neighbor. We recommend checking that the wireless doorbell is compatible with Ring: support.ring.com/hc/en-us/articles/115003008663-Ring-Video-Doorbell-2-Chime-Kit-Compatibility-List. If your wireless doorbell is listed here as a compatible unit, please give us a call so a member of our team can assist in setting this up. We're available from 5am - 8pm PST, and you can find your local number here: ring.com/callus.

[@warronfrench8163]

If I don't connect the low-voltage wiring of the standard analog doorbell wires to the back of my "Ring Video Doorbell 2" device, how do I know when someone is ringing my doorbell? Is it ONLY through the smartphone or tablets with the Ring app installed?

[@ring]

Great question, Warron! If you choose not to hardwire your Ring Doorbell 2, you'll be able to tell when visitors are at your door by receiving Ring App alerts via your smart phone or tablet. We also off the Ring Chime which plugs into standard outlets and acts as an internal doorbell for your Ring - check it out here: ring.com/chime. You can use multiple Chimes to get audible alerts throughout your home! Let us know if you have any more questions.

[@alexisperez2893]

So do I need a transformer or resistor? So I can wire it with my house light?

[@ring]

Hey Alexis. Knowing power requirements is important to ensure the best experience with Ring. While our battery operated Doorbells and Cameras do not require another source of power, you can find the power requirements for our Doorbells here: support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison, and for our Cameras here: support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison. Feel free to send us a private message on Facebook or Twitter if you have any other questions. We're always here to help.

[@alexisperez2893]

@@ring okay great thank you so much just purchased one haha👍🏼

[@SmittySpeaks]

For the people like me whose breaker box does not list the doorbell, how do I know which breaker to turn off? I really don't want to have to pay an electrician to come out and show me, and I don't want to shut down the main breaker to the whole house either. Any suggestions? All suggestions welcome if RING doesn't respond.

[@ring]

Hi Rich, great question. As each home is different, we're unable to provide specific advice regarding your home's breaker box. To ensure you receive the most accurate information, we recommend contacting a licensed electrician in your area. Thanks for being our neighbor.

[@matthewslife938]

My battery on my ring doorbell is going up and down on percentage. Will I still have to charge it?

[@ring]

Hey neighbor, great question. Hardwiring your battery-operated Ring Doorbell will provide it with a trickle charge. Depending on usage, the battery may still need to be recharged. Let us know if you have any more questions!

[@louiscaso4394]

What is the best app to use for ring 2? The one with a blue bell or the blue one that says “ring “

[@ring]

Hey neighbor! The main Ring App may have a different app icon depending on what type of phone you have. You should see it listed as 'Ring - Always Home'. Feel free to visit ring.com/app in order to see more details for your device. Let us know if you have any more questions!

[@israelgoldstein9423]

Doorbell was successfully installed (I thought) works well during day. At night, Ring sends feedback to doorbell that causes my remote doorbell to chime continuously. Had to unplug it. Any thoughts ?

[@ring]

Hi Israel, thanks for reaching out! We recommend checking to see if your Chime is compatible with your device - see more here bit.ly/2K6j3qw. If it is compatible and this is continuing to happen, make sure that if your Doorbell is mechanical or digital that the appropriate option is selected in the app. Please call us at 800-656-1918 if you need additional assistance.

[@sharonstea7926]

I have an existing video intercom doorbell - would the wiring be compatible?

[@ring]

Hi there, great question! Ring Video Doorbells aren't currently compatible with intercom systems, as they require a connection to AC power and intercoms run on DC. We hope this helps!

[@eileendelro]

Is the chime only for WiFi connection? WhT if I wanted to hard wire my ring.. will the chime still work?

[@ring]

Hi Eileen! We'd like to clarify - when referring to the 'chime', are you talking about the existing internal chime kit in your home or the Ring Chime product? If you're unsure, please send us more details and a photo in a private message on Facebook or Twitter and we'll be glad to assist!

[@allanhill7599]

Can it work n just battery power

[@royallclark6331]

customer doesn't know if she has a Ring or Ring 2. How do I find out? Do you need the resistor on the Ring also if not using the existing doorbell or is that just for the Ring 2?

[@ring]

Hey neighbor, the main difference between the classic Ring Doorbell and the Doorbell 2 is that the Doorbell 2 has a faceplate cover and a removable battery pack - see more here: shop.ring.com/. A resistor would be needed for either model if you're hardwiring your Ring without using the existing chime kit - see an example here: bit.ly/2QbUeMZ.

[@anthonycolon6649]

I moved into a house that had a doorbell but it never worked. I took the button out and there is power coming from the cables (about 16volts). How do I know if it had a transformer or such. Insee no chime box anywhere.

[@billbob812]

If you have 16 volts, then it is connected to a transformer somewhere in you house. Touch the wires together to see if you hear a chime, if not, then the chime is either broken or removed. Either way, you'll need to find the transformer since it is most likely a low power model (16V/10VA) like mine was. Replace it with ring's recommended model 16V/30VA that can be purchased at home depot for about $17. www.homedepot.com/p/Newhouse-Hardware-16-Volt-30vA-Wired-Door-Bell-Transformer-Compatible-with-Ring-Pro-30TR/307787405

[@sandramyers9116]

Is there a charge for the ring service?

[@ring]

Hey Sandra, our products are a one-time purchase and incur no mandatory ongoing fees or contracts. We do offer an optional subscription to our Ring Protect Plan that starts at $3 per month - this allows you to have the ability to see recordings after an event has occurred. You can find out more information about our different protection plans at shop.ring.com/pages/protect-plans.

[@HkLY45]

So you say that of connecting to existing wires we need transformer and resistor, but the video shows a direct connection! And where is the transformer??

[@ring]

Thanks for asking, neighbor. In most installations where wiring is present, a transformer is already included in your home. You can find a transformer that will work for your Ring on our website here: shop.ring.com/products/hardwired-transformer. While this accessory is noted to work for the Ring Video Doorbell Pro, it will also work for the other Doorbell devices for hardwiring.

[@Payperviewish]

I wired my ring doorbell to the existing wires on my doorbell with the wire extenders. Do i still need to charge the battery periodically or does the wiring i did charge the battery?

[@ring]

Great question, neighbor! The Ring Doorbell 2 is primarily battery-powered so it will need to be recharged occasionally depending on usage. Connecting it to the doorbell wiring will help provide a trickle charge to the battery. However, frequent motion detection or Live View usage can still cause battery drain. Remember to check your Ring's Device Health page for the battery percentage. Let us know if you have any more questions!

[@Chache1527]

I was kind of hoping you wouldent need the battery mine dies so fast especially in the winter 😒

[@Payperviewish]

You wont need to charge it is wired this way. I’m going on 5 months without charging battery.

[@Chache1527]

@@Payperviewish well in wisconsin when it gets -40°F it dies with in like 4 days lol and it's not working either way lol

[@susheeltyagi1569]

Hi, Today morning I have connected the external power supply (20VA) also charged the battery to 100%. The power source show me Hardwire when I Checked in ring App. Now ater 8 hrs the battery status shown me 94%. I have connected the power supply still battery Darin constantly. It is not charging the battery. Then what is the use of hardwired? How to fix this issue?

[@ring]

Hi neighbor, we'd like to help! Depending on the amount of activity your Ring sees, such as motion detection or Live View usage, the battery may still drain even when hardwired. Connecting your Ring to wiring will provide it with a trickle charge of up to 10% each day, however, you may still need to charge it occasionally depending on usage. If you're seeing a hardwired connection in the Ring App, this means that you've properly hardwired your Ring to power.

[@jimdevelvis9380]

Can the distance be adjusted$ I don't want it picking up passing walkers.

[@ring]

Hi Jim! The motion detection on the Ring Video Doorbell 2 is adjustable - learn more at bit.ly/31cgxEZ. We hope this helps!

[@glammedbynatalia]

If I don’t to the wires I can only use the battery?

[@ring]

Hey Natalia! Yes, if you don't have any wiring to your front door, you can use just the battery portion of the Ring Video Doorbell 2. We're happy to help if you have any other questions.

[@josephojeda1795]

Do the wire extenders need to be a specific kind?

[@ring]

Hey Joseph, 18-gauge wire is the ideal gauge to use with Ring Video Doorbells. It provides the proper amount of resistance and is very easy to work with and makes wiring simple. To determine whether or not the wire you're using is 18-gauge, get a standard metal thumbtack and compare the pin to the wire. 18-gauge wire is approximately the width of the pin.

[@josephojeda1795]

Thank you!

[@Thompalainen]

If my existing doorbell is too low then? Should I angle the Ring upward instead? Even if that mean that it cannot see the ground.

[@ring]

Hey Thomas, that's definitely a solution! If your Doorbell is mounted lower that the recommended 48", you can use the Wedge Kits to angle it upwards for a better view and more precise motion detection.

[@SWLinPHX]

@@ring I used THREE wedges: two angling up and one angling out (since it is low and on a sidewall from door).

[@vishalchadha1303]

I want to connect ring doorbell 2 with my existing mechanical doorbell operating at 220 Volt. How to connect ring doorbell 2 with my existing 220volt doorbell? Do i need 8-24VAC transform with 25 ohm register? How the physical connection will be? Ring user manual available but still not clearly explained. Really appreciate if someone replies to my querry. Thanks

[@mainstreetminis9606]

220 Volt doorbell? Yikes

[@Dingsrud]

What is the purpose of the disturbing noise in the background of this instruction video?

[@curan]

My current doorbell use just AA batteries, nothing connect to the mains. How this would work, do i need completely new setup?

[@deathcab898]

I think the Ring doorbell has a battery option that is rechargeable, at least version 2 does

[@ring]

Hey Alan, Kris is right! We do offer battery-powered options which do not require a hardwired connection and can be easily recharged when the battery is low. See more at bit.ly/2UJbjC5 and let us know if you have additional questions!

[@discosuitDan]

What's up with this transformer stuff? So I can't directly wire it to the existing wires??

[@ring]

Hi Dale, thanks for reaching out. The existing wires at your door are powered by a transformer at your home. Connecting your Ring to these wires provides power to help prolong the Ring's battery life. Let us know if you have any more questions!

[@discosuitDan]

@@ring thank you

[@NB-jp3wm]

@@ring Why does the video say the exact opposite?

[@panzercop7950]

Can you add it to a steel screen door??

[@ring]

Hi there. The Ring Video Doorbell 2 is designed to be installed directly onto almost any surface. However, installing your Ring Video Doorbell 2 directly on a metal door is not recommended, as this can cause interference in your Ring's wifi connection. You can find more information regarding this here: support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength.

[@gl35]

Ring doorbell does not work with a wired doorbell, or any other existing doorbell. I have tried everything. Contacted Ring support, and they could not help. Instead, I was advised to purchase their Ring extender.

[@ring]

Hi neighbor, we'd like to ensure you can use your Ring Video Doorbell with your existing doorbell. Please message us on our Facebook page (facebook.com/ring) or DM on our Twitter page @ring. We're eager to help find a solution.

[@RBRM3]

I wired mine to the existing wires and now it doesn't work...

[@ring]

Hey Rick, we'd like to help with this. There are a few factors that might cause this such as the existing chime kits compatibility or the power getting to your Ring. See our chime kit compatibility with the Ring Doorbell 2 here: bit.ly/2KfdYJK. If this isn't the case, please call us anytime so we can look into this further: ring.com/callus.

[@manuelrosario9232]

can I have two phones on the same ring bell?

[@ring]

Great question, Manuel! Yes, you can add Shared Users to your Ring so other members of your household can access videos and live alerts. Learn more about Shared Users here: support.ring.com/hc/en-us/articles/211018223-Controlling-Ring-Devices-through-Multiple-Devices-or-Sharing-Control-with-Other-Users.

[@wideeyedali]

This would’ve been a complete video if it mentioned whether the Ring works with existing chimes or not. In my case it didn’t but I’m not sure that was expected.

[@dizzypop88]

Literally 0:12 and again at 0:31, also the video says not all chimes work. Did you even watch the video “completely” before commenting lol?

[@ql5938]

if I leave home like two months,, the battery will last that long or will disconnect?/

[@ring]

Hey neighbor! Ring batteries can last 6-12 months with normal usage and you can monitor the battery percetage in the Ring app so you know when it needs to be recharged. Please keep in mind that there are factors that could cause your battery to drain quicker than this - learn more here: bit.ly/2uysY0g.

[@victoriaed8412]

That was one of my concern. Can this hook up with you regular cameras?

[@curvywonder24]

Yes

[@khaledelsayed7009]

I have an intercom system with built in chimes. Can I hardwire ring 2 to it?

[@ring]

Hey Khaled! Ring Doorbells are typically not compatible with existing intercom systems - check out the Ring Doorbell 2 compatibility list here: bit.ly/2KfdYJK. However, the Ring Doorbell 2 is battery-powered so it doesn't require a hardwired connection. The battery is also removable to create an easier recharging process. Let us know if you have any more questions.

[@yassinechigar3869]

good

[@edmc1000]

I just installed a Ring gen 2 doorbell. Motion sense is limited to only 12 feet. Owners guide says 30. Sensitivity is adjusted to max. Anybody else having this issue?? I need it to work to 20 feet so I can monitor any activity at my car door. 12 feet does not cut it.

[@ring]

Hey neighbor, we'd like to help! Please send us a message on Facebook or Twitter with a screenshot of your Ring's Motion Zones so we can look into this.

[@ssh3178]

How long does it take for the battery to charge?

[@ring]

Hey, Ash. Thanks for reaching out to us. Our Ring batteries take around five to 10 hours to fully charge depending on whether the USB cable is plugged into a USB port or into a wall outlet. Let us know if you have any other questions.

[@J1873-t2d]

@@ring do you have to plug it into a existing door bell for the chime or can you just use the one it came with 🤔

[@mfh2112]

@@ring This little morsel of info should be in the instructions at the very least. You didn't even include it with this video. So the fast and easy install is really a lie as you need a full day to install it.

[@warronfrench8163]

How does a customer obtain an "8-24VAC transformer" as indicated in your video at time= 2:08?

[@XxTWMLxX]

Most doorbells already installed have these already. The 120v AC from breaker goes into transformer then the 8 to 24v power goes to the bell/chime a wire from chime goes to the doorbell switch outside to interrupt the + line unless pressed.... My doorbell for example is 18V AC... You can check at your doorbell chime the voltage with a multimeter set to 200v AC.

[@alex_tdt]

Do I have to change the batterie when i have install the Doorbell at the exciting wires?

[@ring]

Hey there! A hardwired connection to your Ring Video Doorbell 2 will help prolong the battery life, however it will still run off the battery and factors such as excessive events and weather may still cause battery drain. Let us know if you have other questions.

[@alex_tdt]

@@ring ok thanks

[@goldcoast7080]

What is hardwiring the ring doorbell 2 doing if it is not charging the battery? Can you please make that possible on your next model updates?!

[@XloMotion]

Video says not to connect directly to transformer without a resistor. But you're connecting directly to the transformer in the video. Or I'm missing something?

[@ring]

Hey neighbor! This video shows the Ring Doorbell 2 being connected to outside doorbell wiring. Although this external doorbell is powered by the transformer, it connects through an existing internal chime kit so it's not connected straight to the transformer. Let us know if you have any more questions.

[@reggeesexpressions]

Ring but do you still need a resistor

[@mainstreetminis9606]

@@reggeesexpressions The chime/bell is the resistor. If there is no chime or bell installed, then you use a resistor.

[@jennyl6564]

Why my email cannot receive codes from Ring app?

[@jadebrooke688]

Mine has 4 wires behind the doorbell.... can I connect all 4 to the ring doorbell?

[@1907-murat]

No as i know just two.

[@chericaudle2438]

Cheri caudle wants a ring doorbell because it keeps people from breaking inside my town home.

[@andyhudgins3580]

Do you take the battery out if you do a hard wire ?

[@ring]

Great question, Andy. Your Ring Doorbell 2 would still be primarily battery powered and hardwiring it will help prolong the battery life - learn more here: bit.ly/2Ba1MsD.

[@charliehenry3130]

Screw it. Instructions to upgrade existing 2020 Ring to Video Doorbell 2 cannot be found and I'm tired of clicking buttons and getting nowhere. I'll use it as a doorbell only and the heck with video.

[@ring]

Hi Charlie. We would be more than happy to help you out here. The Ring Video Doorbell 2020 release was released after the Ring Video Doorbell 2. To clarify, are you looking to upgrade your Ring Video Doorbell 2 to the Ring Video Doorbell 2020 release? Please let us know so we can help further.

[@anpexroblox3371]

I have 4 wires for my existing doorbell and I might get my ring doorbell next time but just asking before I get it.

[@ring]

Hey neighbor, most existing doorbells only have 2 wires. You may want to ensure that you have a compatible doorbell model in place before installing your Ring - see more here: bit.ly/2ha1gTh. We'd also recommend consulting a licensed electrician to ensure a safe installation. Please let us know if you have any more questions.

[@bastogne315]

Hi my WiFi router is approx 8 meters from the front door. Will it pick up signal/images etc.

[@ring]

Hi Adolf, this should be an acceptable distance. Keep in mind that the signal strength can also be effected by objects between the router and your Ring that may obstruct the signal - learn more about your Ring's RSSI (received signal strength indicator) here: bit.ly/2yEzINJ. If you do experience any connection issues, please always feel free to get in touch with us on our Facebook or Twitter page so we can look into it and assist directly!

[@richgroski8094]

@@ring TWITTER sucks!

[@briankostick4057]

I installed my ring doorbell 2 to my existing doorbell wires and it worked for about a week then it only shows battery in the ring app...I located my transformer and found it was 16v 10va so I switched it out for 16v 30va and still won’t work...still says battery...it’s not saying hardwired like it did before...

[@ring]

Hey Brian, we'd like to look into this and ensure your Ring is getting power. Please send us a message on Facebook or Twitter with a photo of your current wiring or give us a call at your local number: ring.com/callus. We're here to help!

[@bobkrinsky2117]

The amount of missing information is incredible and this is a manufacture's video. WiFI setup, battery installation???

[@ring]

Hey Bob. This video is intended to show the physical installation. For more details on the in-app setup, feel free to check out ring.com/setup and let us know if you have any questions.

[@aritheboss1]

What if I don’t want to connect to my doorbell?

[@ring]

Hello Arianne, we understand how critical it is to be able use the Ring Video Doorbell 2 without connecting to your existing doorbell because it allows you to install the device when there is no existing wiring. The Ring Video Doorbell 2 is a battery powered device that can be hardwired if needed, so hardwiring to your existing doorbell is not required. We hope this helps!

[@SjJ-SJ]

Connected to hard wire doorbell, with battery attached. Battery life now reads 97% it's been active for an hour and 10 minutes. Motion detection adjusted too. Why is the battery life reducing quickly? When it states in the booklet upto 6-12 months before recharge is required. Also the sound quality is intermittent, I can not hear nor the person at door each other , sound counts in and out. How can I amend ?

[@jamaicasgodson2125]

I live in a 2 family house does ring make double door bells

[@ring]

Hi Martin! Ring Doorbells and Cams work individually so alerts can be answered on the device owners' mobile phone. Depending on how your home's layout, you may need a Ring set up at different entrances. Feel free to check out our full product line at shop.ring.com to see which Ring would best fit your home's needs.

[@eddieortega344]

Yeah it's called buying 1 more 😆

[@aiyawn]

I got my ring doorbell 2 without a wedge mount... what do I do???

[@ring]

Hey neighbor, we're sorry to hear you didn't receive your Wedge Kit. Give us a call so we can have a member of our team get this sent out to you: ring.com/callus.

[@pm4501]

Just installed ring2 doorbell, but my pre existing internal doorbell chimes don't chime (it's hardwired in the home's electrical system, not wireless). How do I get my home chimes to work, or is the ring2 not compatible.

[@Voltomess]

like they said if you have a digital bell you need to use that diode and if the bell is not working it means you installed it wrong you have to take diode out and rotate it . 2:57 you see how shes holding it? if you installed it like that and it doesn't work then unscrew it flip it and put it back and it should work.

[@theresajohnson2485]

If I hardwire my Ring2 Doorbell, do I still need to have the battery installed?

[@ring]

Hey Theresa! The Ring Video Doorbell 2 runs mainly off of its internal battery and hardwiring it will provide a trickle charge depending on usage. The battery does need to be charged and installed in order for it to function properly. Let us know if you have any other questions!

[@CHXZEN_19]

Ring do you have to continuously recharge battery time after time?

[@ring]

Hey neighbor. The battery will need to be recharged from time to time depending on activity such as Live View usage and motion detections. See the recharging process for the Ring Doorbell 2 here: bit.ly/2tFsWR0.

[@hwingerrr5680]

@@ring Why was it designed with only a very low trickle charge rate instead of a smarter circuit that is able to keep up with more frequent use?

[@crash41899]

Funny how both wires are white and video doesn't explain which wire goes to which screw.

[@ring]

Hey neighbor, we'd like to clarify. When connecting the doorbell wiring to your Ring Doorbell 2, either wire can connect to either screw. We apologize for any confusion - please let us know if you have any more questions.

[@williamthomas4912]

824 volt? Or do you mean 8 TO 24 volts?

[@ring]

Hey William, we apologize for any confusion. We recommend a transformer that is 8 to 24 volts for best performance.

[@williamthomas4912]

Well I wasn't confused.... you said "eight-twenty-four volt AC" not 8 to 24. You should edit that audio to prevent someone from puting 824volts to the ring if that happens you will have to rename it to the ZING⚡

[@AA-tl7qc]

What happens if I don’t shut off the transformer switch?

[@edhen72]

You will be shocked to see what happens if you do not. However, I do not recall seeing a 'doorbell' breaker in my basement. I have not installed mine yet - just came today. I will check again though before I start. Worst case, turn off the main breaker. It will only be off for a few minutes.

[@xCarxMellax]

I can’t find where the breaker is for my doorbell , I found “entry way “ but that didn’t do anything

[@luisLopez-uz3mv]

I can help you

[@Princeton_James]

@@luisLopez-uz3mv Did you ever help her?

[@KitchenerLeslie2]

You don’t need to turn off the breaker. If your doorbell wires kill you, you’ll be so famous it would be worth it. There is not enough voltage to even feel on your doorbell. The lawyers make them say that. If your transformer is near your electrical panel, which is common it will be on a random circuit breaker. If it’s located elsewhere in your house it will likely be on a circuit for that area.

[@simmons6014]

@@KitchenerLeslie2 you're right Brother I'm an Electrician.

[@simmons6014]

It's not enough to hurt you.

[@rustynailsish]

What if i dont have a wifi connection and only have unlimited data on my phone ??

[@ring]

Hey neighbor, we appreciate your interest in Ring! All Ring devices require a stable WiFi connection in order to send alerts to your phone via the mobile Ring App. Learn more about Ring at ring.com/faq and let us know if you have any more questions.

[@stevecrawford3551]

It does not tell you how to install using the wedge. 😢

[@ring]

Hey, Steve. We would be more than happy to get you a link on how to install a wedge. Please take a look at this link here: kzbin.info/www/bejne/jKLKgaKlbLaFnLc.

[@MsCarriestine]

Have the spotlite cam .but battery doesn't last more than 4 to 5 days I have it set on least sight.now I have the ring doorbell.I don't know a Lot of money I invested .went on vacation cam worked 3 days that was it .help

[@ring]

Hi Carrie, we want to make sure you're getting the most out of your Ring device's battery life. See the causes of battery drain here: bit.ly/2uysY0g. If this doesn't answer your questions, please give us a call at 800-656-1918 and we'd be happy to help find a solution.

[@CP-os1pc]

I do not want anyone ringing my doorbell---I have a large dog that doesnt appreciate. Can this be installed without the doorbell wiring, or even away from the door bell----i just want the camera

[@ring]

Hey neighbor! The Ring Doorbell 2 is battery-powered so it doesn't require a wired connection to your existing doorbell wiring - check it out here: kzbin.info/www/bejne/imSuhZakiq51eac. We also offer Security Cams that feature the motion-activated camera only without the doorbell feature - check out more at shop.ring.com. Let us know if you have any more questions!

[@isso013]

How do i know if i need to install a resisstor. Abd when do i need to install it?

[@ring]

Hey neighbor, a wire-wound resistor will be required when you're wiring the Ring Doorbell 2 directly to the transformer without an existing internal chime kit in place. See more about the installation here: bit.ly/2uhKxOP.

[@isso013]

Ring thanks

[@BAMMEDIA]

Just got this for $69

[@sbender9518]

I need to change my WiFi, how do I do that on this unit?

[@ring]

Hey Sheril, we'd be glad to help! You'll just need to go through the in-app setup process with your Ring Doorbell 2 as if you were adding it as a new device. Be sure not to delete your Ring from the account before doing this: bit.ly/2Dl4Pj1. At the end, you'll be prompted to enter your new WiFi password to reconnect your Ring to the network. Feel free to give us a call anytime and we'll be glad to help: ring.com/callus.

[@jadamioncole1873]

Ring Video Doorbell 2 Works With Stores

[@Joe26003]

My doorbell comes directly off a transformer. What ohm resistor do I need? How do I install the resistor ?

[@ring]

Hey Joe! When connecting your Ring Doorbell 2 to wiring without an existing doorbell included, you'll need a 25 Ohm 50 Watt wire wound resistor: bit.ly/2uhKxOP. Connecting the Ring Video Doorbell 2 to an AC transformer requires some knowledge of wiring and soldering. If you are uncomfortable reading wiring diagrams, hooking up wires or soldering them in place, we recommend consulting a licensed electrician for assistance or use the built-in rechargeable battery to power your Ring Doorbell 2.

[@Joe26003]

@@ring Thanks!! No problem working on electric or electronics. Got over 30 years experience!