How-To: KENWOOD Dash Cams - Wireless Access to Videos & Images on Smartphone

[@paulmorrey4298]

Thanks for the video it was very helpful. One tip I would mention is that if you have wireless carplay on your Iphone make sure that you switch off the carplay prior to using the Dash cam app. We spent a couple of hours trying to figure out why the Iphone kept disconnecting from the camera. We believe that carplay kept taking over the connection and disconnecting the Dash cam from the phone. Once carplay was disabled the app worked great and connecting every time with no problem. Hope this may help somebody.

[@KenwoodUSA]

Thank you for pointing that out! Carplay does tend to take priority with connections when there is a compatible receiver in range. Thanks!

[@paulmorrey4298]

No Problem it did have us scratching our heads for a couple of hours but soon sorted !! Thanks again for the videos @@KenwoodUSA

[@michaels6299]

Nice Job Josh! This was very helpful as I missed a VERY important step by NOT going to my WiFi settings to make the connection. Thanks for making this straight forward and easy to understand step by step video. VERY helpful!!!

[@KenwoodUSA]

Thanks for the feedback! Please share any great video you capture on your dashcam! Thanks!

[@michaels6299]

If I capture anything I will definitely post. Happy New Year!

[@gasoutviper]

Thanks for posting this. I was pressing the wrong button to connect lol. Your video made it easy

[@tabbiwytch1313]

I finally did get to work, but do you have to do this every time you get in your car? Also, my camera keeps shutting off after a minute or so - how do I fix? Lastly, I somehow have the screen showing front and back - how do I just show the front? Unfortunately the manual that came with it doesn’t help with those issues. Thx!

[@KenwoodUSA]

If your camera is shutting off please verify that the firmware is the most recent firmware for your model, you can do this on our website or by somply googling "Camera model number" firmware update and it will take you to the link to verify this. As far as the rear camera, it will be displayed as an overlay on the viewing screen, but the video files are saved separately so you can view them independently!

[@luciocancellara4995]

Is there an option to just have rear view when driving or just front instead of the overlap

[@stevengregoli4810]

Love this video. Is there a way to change the view that shows front and rear views on the one screen.

[@KenwoodUSA]

Thank you, No you cannot change the view from the camera on the screen. Thanks!

[@sylwalsh4313]

Hi , I got the DRV-A501W. All works ok. Apart from the download to my iPhone. Do you have to be in the car with the camera on to download to the mobile?

[@KenwoodUSA]

To access recorded files you must download the app, and set the wifi connection from the smartphone to the receiver while it's in Wifi Connection Mode, so you can access the files on the dashcam and download them to the phone. The connection is not a full-time connection, it is only for downloading files and will not record new video while connected to a smartphone. This allows you to access the files and download the section you need, without removing the SD card from the Dashcam to view or download them to a PC. Thanks!

[@jasonmcquinn6601]

Do you have to do this connection process every time you want to access the camera from the app? Other than having to enter a password it seems so but maybe I have something set wrong.

[@tabbiwytch1313]

I just bought this same exact camera and of course I’m having issues with the setup. I’m thinking that I wasn’t holding down the correct wifi button on the camera for a long time, yet I do remember that when I did, the password did come up, but KENWOOD never showed up on my phone. I’ll try again in a couple of hours. Thx for the video tho to make sure I’m doing it correctly, as I’ve never bought one till now.

[@vontecam753]

Same problem I’m still having... I’ve tried numerous times and it won’t pop up on my phone for some reason

[@davidwitmyer1953]

Me too not populating Kenwood

[@danieljackson3]

Is there a video that shows how to download and save individual videos to "Photos" on an Iphone? So far I've only been able to lock a video within the Kenwood Dashcam manager. I want to be able to send it as well.

[@KenwoodUSA]

We will have it out soon! As far as downloading it to the actual phone itself, once you've saved the video from the "Files on dash cam" Category you will go to the "Files on Mobile" section. Inside this section you will tap the edit icon, the one that has the pencil in it, then select the image you would like to export and tap the icon that looks like a "less than" symbol < with three dots on each point, from there you have the option to save it directly to your phone. Hope this helps!

[@Lathan23]

I use Android and there is no option to download to your phone gallery.

[@theoldshooter9011]

Can you play video clips without going wifi.....right on the camera ???

[@LorentsoLemonjava-h6p]

Link me next video for connection jam. I couldn’t connect. Still don’t play videos and i need to see videos once im away from car…

[@offdabean583]

Hi I just installed my A601W and everytime it says device connected, I exit the wireless link mode and it says no internet connection on the network list on my iPhone. After that it disconnects the dash camera from my phone. Any advice?

[@KenwoodUSA]

The WiFi connection will not have an actual internet connection, so that would be normal, however the disconnect would be the issue. It's important to make sure that your device is not defaulting to another wireless network that may have priority over this, for example home wifi, wireless Apple CarPlay/Android Auto, etc. If none of this seems to be the issue I would recommend giving our tech support line a call so they can help you further! They can be reached at 1-800-KENWOOD

[@offdabean583]

KENWOODUSA Will look into it thank you!

[@maddieperez9304]

I just recently bought the dash cam A601WDP... and i have the same problem connection... I have an IPhone 11 .. it says no internet connection

[@KenwoodUSA]

@@maddieperez9304 If you have followed all the steps in the video and still experience issues, please reach out to out customer support line at 1-800-536-9663 for help with this!

[@hunterotails2015]

Does your phone have to be on mobile data and then turn on wifi just to search for the Kenwood signal to connect? I can connect to the Kenwood wifi but can't do anything when I go back to the app.

[@KenwoodUSA]

Try setting the Dashcam to connect mode 1st, then open your Wifi Settings in your smartphone and connect to the dashcam. *its normal to say connected without internet* From here proceed to open the KENWOOD Dashcam App, proceed by pressing "Continue" Do not press connect again-it will redirect you back to the phone Wifi menu. Thanks!

[@palackorru]

Dear KENWOODUSA, I am living on a busy street, trams, busses and many passenger cars on it all the day. Unfortunately i don't have a garage, where i could park my car, so it parks on the street. I have a DRV-A700WDP in my car with the hardwire kit. Can the parking mode disabled somehowe? It is difficult to start the car in the mornings, because the cam records almost all the night. I tried to disable the parking mode sensor, but this way it was worse, because it records nonstop all night long. I also tried to modify the sensitivity of the G-sensor from the default (medium) to low, but happens the same, the cam records almost all night long. It would be great if I don't need to disassemble the wiring to prevent the non stop recording when the car parks. The dashcam is updated with the latest firmware. The dashcam is updated with the latest firmware. Is there a software option for my problem? Thanks for you help in advance.

[@NotoriousGreek82]

I have the same problem. My dash cam starts every 2 or 3 minutes and recording without reason every night.

[@user-nf1qi9hc2t]

Will this work with the kenwood drv330?

[@KenwoodUSA]

The Dash Cams referenced in the video are USA-specific and don't use the same App as the one you are asking about. please reference the tech support page found on the KENWOOD New Zealand page. www.kenwood.com/nz/car/dashboard_camera/drv-330/ Thanks!

[@scott.green94]

Does this work with all kenwood dash cam models?

[@KenwoodUSA]

This app works with the current generation of Dashcams with a wifi connection. DRV-A301, DRV-A501, DRV-A601, and DRV-A700 are all compatible with the Dashcam app. Thanks!

[@raymondc9896]

Kenwood can you please sort out the parking mode feature. I have the hardwire kit and the latest firmware. Parking mode is on but it will record every few minutes when the car is off filling the card with useless videos! If I turn down the g sensor it then won't record when driving. What do the 3 levels of parking mode do? So far I am not impressed! I also get the odd memory errors and it won't record. And this is with a SanDisk ulta card!

[@03ranger4]

I bought two camaras, can I pair both to the same app?

[@KenwoodUSA]

Yes, each camera Pairs one at a time. You only pair the phone to access the footage or to make adjustments. You do not maintain a connection. Thanks!

[@MariaSanchez-hg3no]

Hello... Thanks a lot for the videos. We did all what you said on this video and we could get to only half of the menu on the right side. But it shows nothing. Can you please help us out. Thanks a lot.

[@KenwoodUSA]

Maria, Please reach out to our Tech support hotline so they can best assist you @ 1-800-536-9663. Thanks!

[@tommoore2797]

I have the DRV-A-700W how do you turn on park mode?

[@KenwoodUSA]

For direct assistance with setup and adjustments please reach out to our KENWOOD customer support center, KENWOOD Customer Support: 1-800-536-9663 Thanks!

[@FeEnDios16]

Perfect!! You are awesome and the connection was flawless with your instructions

[@codycardenas5002]

bought the DRV-A301W took a couple of drives with it and when i go into the app im having issues maybe. it connects the kenwood wifi and i can view what was recorded. but after a few mins it reconnects to my home wifi. my question is does the moble app need to be connected while i am driving in order for it to save videos? or will they just show up when i get home and connect it to the kenwood wifi. i want to make sure while i am driving my videos are being saved

[@KenwoodUSA]

Cody, The Dashcam does NOT require a connection to wifi to store files. When the dashcam is on, and the "Recording" light displayed, all the video is captured on the provided SD card. You only use the Wifi connection to view and download files form the dashcam via the smartphone app. You can also remove the SD card and view the files directly from our KENWOOD Dashcam Viewer PC software. Thanks!

[@bent2153]

Hi, I have a KENWOOD DRV-A700WDP FRONT & REAR CRASHCAMERA, is it possible to change the Rear Cam picture overlayed on the Front Cam live image by changing any settings in the KENWOOD DASH CAM MANAGER?

[@KenwoodUSA]

Ben, I don't follow what you are trying to do, can you clarify the question? Or, it may be best to reach out to our tech support team and they would be happy to assist you with your question. KENWOOD Customer Support: 1-800-536-9663 Thanks!

[@barryrathbone]

That was helpful. Need to know how to turn off the screen permanently at night without having to turn off every time. Thanks

[@KenwoodUSA]

That is simple, You need to tap the Down arrow on the left side of the screen and tap again to toggle the display on again.

[@barryrathbone]

@@KenwoodUSA yes I’ve managed to set it to go off after 30 seconds with the screensaver Thank you for your reply the dash cam is brilliant!

[@KenwoodUSA]

Thank you for the Feedback!@@barryrathbone

[@deysiasg]

Does the camera have a parking mode ?

[@KenwoodUSA]

Yes, the dashcams offer a Parking Mode feature. The parking mode feature will record when the internal "g" sensor detects an impact. The system requires a CA-DR1030 (sold separately) and hardwire installation to enable park mode. Thanks!

[@ErrolH77]

Thank you for making this!

[@KenwoodUSA]

You're welcome!

[@WilliamSpitzer]

Can you sync with a home network via wifi or from the app on the phone?

[@KenwoodUSA]

No, The wifi connection is there to allow you the quickest speed when downloading from the dashcam. Thanks

[@enjoitofer]

still doesnt connect with doing these steps

[@KenwoodUSA]

Sorry to hear that Chris, Try reaching out to our customer support center at 1-800-KENWOOD to see if they can help you further!

[@robbrobb325]

Same issue bro

[@NickBEADG]

You have to disable mobile data for some reason

[@yogiteh6803]

Same issue

[@williamk9881]

Doesn’t work. Won’t connect. Piece of junk.

[@KenwoodUSA]

Another way you can try to connect the receiver to the smartphone. Step one, Set the dashcam receiver to Connect mode as an example in the video. Step Two, open the Wifi connections from the settings of the smartphone Step Three, Search for the DRV-A601W from the available connection lists Step Four, Select and connect to the DRV-A601W, enter the password: *12345678* (if successful you will get a message that reads connected NO internet access, This is NORMAL) Step Five, Open the KENWOOD Dash Cam Manager APP, Click "CONTINUE" do not click "CONNECT" again, it will revert you back to your wifi menu. Step Six, Select Files On Dashcam, select the video/photo you wish to download (make sure the clip is highlighted in Grey), and select the download icon. Thanks!

[@williamk9881]

@@KenwoodUSA That's exactly what I did. Say's it's connected, but I get the death spiral and it just times out, never showing me my videos.

[@jacklondon5225]

@@KenwoodUSAI get to this point and Files on the Dashcam is greyed out. Tried a dozen times.

[@KenwoodUSA]

@@jacklondon5225 please reach out to our KENWOOD Customer Support: 1-800-536-9663 for further assistance

[@ENScottish]

ENScottish 28 秒前 Can you make software upgrade that recording duration goes up to 15 minutes on 601w?

[@KenwoodUSA]

Thank you for the Suggestion, we appreciate the feedback.

[@jennyvo9640]

Thank you !

[@akinasugiarto647]

hello, I'm from Indonesia. may i ask how to enter the kenwood ddx 315 touch screen calibration settings??

[@KenwoodUSA]

Hi Akina, That model is not one we have here in the US, I would recommend checking with a local dealer to see if they could possibly help you further. Thanks!

[@luciocancellara4995]

I have voice set to on but. An hardly hear what it’s says is there a volume option

[@KenwoodUSA]

Please reach out to our Tech Support team for assistance 1-800-536-9663 Thanks!

[@antojadore]

Remember to activate the position of your smartphone

[@tommoore2797]

So i see where the park mode is and it is activated. How does it record? I understand the wifi thing but while in the house where the car is not close i have no way of knowing if it is recording…

[@KenwoodUSA]

The wifi connection is only to view files or make adjustments from the smartphone app, it is not a full-time connection. You must end the connection to return to recording mode. The parking mode triggers recordings when an impact is detected as an "event recording" the camera will remain in standby mode until an impact is detected. Thanks!

[@tommoore2797]

@@KenwoodUSA if i end the wifi connection i get the beeping sound, is there a way to turn that sound off?

[@tommoore2797]

@@KenwoodUSA one more question regarding park mode…. I tested it in park mode where i exited the car, turned off wifi and shook the car back and forth by the roof rack to see if it would record and it did not

[@ianbudden8798]

How do you hardwire this camera to my car , thank you

[@KenwoodUSA]

You can use the CA-DR1030 accessory *Sold Separately* to hardwire the dashcam to the vehicle. Thanks!

[@ianbudden8798]

@@KenwoodUSA hi thanks for your reply,is it a straightforward job to do

[@KenwoodUSA]

@@ianbudden8798 It really depends on the vehicle you intend to install a receiver in. You can always consult with a Local Car Audio Shop to better understand what is involved with upgrading and installing any audio gear into your vehicle. Thanks!

[@david_echo]

When I press connect on the Kenwood app, my Iphone does not go to the Kenwood thing I see on yours?

[@KenwoodUSA]

There has been an update recently to the KENWOOD Dashcame Manager App, within the last 30 days, please ensure you are running the most current version of the app. You can go ahead and uninstall the previous version and install the current app. We are working on a follow-up video that will be done soon to go along with the newest version of our dashcams. Another tip, Make sure the dashcam is in Connect mode (stop recording>press and hold the Wi-Fi connection button) Open cell iPhone wifi connections> Connect to the dashcam> Once connection is complete> open KENWOOD Dashcam Manager App and Press "Continue" usually works best in this order. For any other questions please reach out to our KENWOOD Customer Support: 1-800-536-9663 Thanks!

[@jayleesan5739]

Kenwood DRV-W440 how to connect iPhone ？

[@KenwoodUSA]

Please reach out to KENWOOD support for your region. Products will vary globally, we represent the North American Region and do not support your model. www.kenwood.com/sg/car/support/ Thanks!

[@80tontrain]

Yes I’m having problems with my KENWOOD I would love to return it

[@KenwoodUSA]

what problems are you experiencing? For one on one help with our dashcams our customer support team is standing by to help with any issues. Reach out to them at 1-800-536-9663. Thanks!

[@IMP3TIGO]

this guy's voice...

[@JuanMartinez-ev3cf]

cant download kenwood dash cam manager iphone 14

[@JesusEspinoza-kr3is]

Mine didn't come with that little screen so what do I do

[@ghostleadone7071]

Hi Kenwood I have the drv700 aw It keeps logging me out, every time i enter the car there is no connection

[@KenwoodUSA]

When operating the system it runs independently of the Smartphone, you only connect the smartphone to the receiver when you want to adjust the settings or download footage. You do not connect with the smartphone outside of the mentioned purposes. In fact, it will not record footage while connected to the smartphone. Thanks!

[@fusionwelder]

No, it says connected without internet when i have both data and wifi. Tried variations of switch to data, wifi on/off, say device connected without internet and won't do anything

[@KenwoodUSA]

This is normal, the camera is connected to the smartphone via a Wi-Fi connection, there will NOT be internet access. This is to allow for a faster download of the large video files found on the dash camera, it is not relevant or required to be connected to the internet while transferring files to your smartphone. Understand you are downloading the video/photos to your smartphone Via the Wifi connection (without Internet), once the videos are downloaded from the dashcam to the smartphone, you can then share or edit the files under the "FILES ON MOBILE" to your favorite social media or others. Another tip, to highlight the options and controls to manage a clip. make sure that each video you want to manage or upload is "highlighted" in light grey by again tapping on the video you want to manage ( select each video below the preview video and the controls.) To complete the connection process, once you have made the connection, back out of the Wifi connection menu and go back to the Dashcam Manager App, Click "CONTINUE" and NOT "Connect" this will complete the connection process and you can proceed to the "Files on Dash Cam" Thanks.

[@gunnarbirgisson1925]

I´ve spent well over an hour trying to connect my DRV-A700W to the app without success and my patient ran out - will try again tomorrow. This really shouldnt be this difficult and problematic - Video shows smooth and simple but its not like that for me. I followed all the steps from this video, from the app and from the manual but it doesnt work. Tried removing the app and installing it again, i tried forgetting the network and retrying. All this multiple times and nothing works.

[@KenwoodUSA]

Gunnar, try doing this. set the KENWOOD Receiver in Wi-Fi connect mode. Open your phones Wi-Fi settings, Find the DRV-A700W, Setup Connection, (you should see a message that says *CONNECTED NO INTERNET*) DO THIS before you open the Kenwood App Viewer and press continue. do NOT press connect. If you have more questions please reach out to our live tech support team KENWOOD Customer Support: 1-800-536-9663 and they will be happy to assist you. Thanks!

[@aloe83]

My iPhone just says “no internet connection” once I exit out of the Wi-Fi screen on the dash

[@kylechandler2242]

The app quite worthless. It says connected but won't ever connect, it finally times out and quits. Kept trying for hours. Tried a different phone and it worked once but now it won't on either. Good camera but not a wifi camera if it won't connect.

[@KenwoodUSA]

Check for updates, the receiver may also need updates as well as the phone and app. Thanks

[@JesusEspinoza-kr3is]

What if mine did not come with the little screen where do I get it

[@KenwoodUSA]

What is the model of your Dashcam? Thanks!

[@williamk9881]

Still doesn’t work. Got DRV-A301W. Shows connected, but won’t actually connect. Doesn’t show videos or anything. Useless. I’m returning it unless someone has...nevermind. I’m returning it in the next 5 minutes. Too bad, I really like the video quality.

[@NickBEADG]

Gotta disable mobile network for some STUPID reason

[@NelsonCotrim]

What do I do if I forget the camera's wifi password? Pressing the reset button doesn't seem to do anything. How long do I have to press it for to reset the camera?

[@KenwoodUSA]

Nelson the wifi password is 1-2-3-4-5-6-7-8. To reset the receiver, press and release. Thanks!

[@alanwaterson8075]

Agreed. Why make a short video telling you a minimum. If I have an accident and the car gets towed to a work shop I want to be able to view footage if I can’t be near the camera. No info about that. It’s what I’m paying for!

[@KenwoodUSA]

These devices store the footage on an SD Card, the video examples of how to connect to a Smartphone to Download that video content. It does not allow for remote access over the web. Thanks!

[@alanwaterson8075]

@@KenwoodUSA Thanks for replying. It’s still misleading of Kenwood to show a Wi-Fi connection symbol when it’s basically a blue tooth device. Should NOT be allowed! Not the device I thought it was.

[@KenwoodUSA]

@@alanwaterson8075 We use wifi to allow the sharing of content stored on the SD card to a smartphone. Bluetooth can't share video, so a local Wifi connection is required to move video files from the receiver to the smartphone. This is considered an Access point connection type and is not built for internet browsing or over-the-air connection. Without this type of connection, our dashcams would require the use of a PC to manually remove the footage from the SD Card. This Wi-Fi feature allows users to download selected files directly to the photo gallery of a smartphone without the need for a PC and remove the SD Card from the Dashcam. This makes incidents where footage needs to be shared with someone accessible on the spot. Thanks!

[@alanwaterson8075]

@@KenwoodUSA Thanks for your reply. If there’s no access over the web then it’s no better than Bluetooth. Why the Wi-Fi icon on the webcam? Misleading!

[@KenwoodUSA]

@@alanwaterson8075 okay, thanks for the feedback.

[@williamk9881]

I like this dash camera, but I’m having an issue with it randomly and periodically resetting. I’ll be in the middle of a drive and realize that my camera is not even running, and it’s acting as if I’ve never set the thing up before. This is a real problem if I don’t notice that it’s not working and then end up having a crash.

[@noahchavez9490]

I finally get to connect and right when I view a video or try to safe to my device the dash cam turns off then back on then off again. I ripped it off my windshield and threw it back in the box it came from. Headed to best buy asap

[@MeMe-xr4fi]

I’ve never had a problem until now. It says there is no internet connection. I need help. But it reads the WiFi

[@KenwoodUSA]

That is a standard prompt Since the camera is connecting using a wifi connection to transfer video files to your smartphone and not connecting to the internet. Ignore the message and proceed with the link. Thanks!

[@tnk9831]

Why i loose internet conection when i connect the dash cam with mi phone ????

[@KenwoodUSA]

The dash cam connects to your phone off of a localized Wi-Fi connection. This connection does not have internet abilities, but allows for faster transfer of files from the camera to the phone.

[@bankstube9290]

When done with the steps, you hit connect in the app and just takes you to the allow access page with no option to allow access. ???

[@KenwoodUSA]

Banks Tube, Please reach out to our 1-on-1 customer support team. They can talk you through the connection and troubleshoot while you are setting up the connection. KENWOOD Customer Support: 1-800-536-9663 Thanks!

[@stevelarkins3205]

I never managed to get the A601W working with my Samsung S9. I get a feeling it's because the WiFi network the dashcam creates has no Internet connection and the phone briefly connects to the dashcam's network, finds there is no Internet access on that WiFi network and then switches to a network with Internet. I intend trying it disabling or deleting the other WiFi networks just to see if my theory is right. If it is, this is a serious flaw in the design of the user interface. As my camera is hard wired, the only way of configuring the camera is via the app - and that doesn't work. This is all very unimpressive for a company like Kenwood. It's about time you tested your app on a wider range of Android phones to work out a solution to this. By all accounts iPhones don't connect reliably either to the dashcam's WiFi network, probably for the same reason. These modern phones don't like WiFi networks with no Internet connectivity.

[@KenwoodUSA]

Steve, Sorry you are having trouble with connecting your Samsung phone. I use Samsung as well, with all the control options they offer it can be tricky depending on your configurations, here are a few things to try. 1. Be sure you are running the most current software for the dashcam-Updates are available here:www.kenwood.com/usa/car/support/ 2. I find it best to set the Dashcam in Connect mode, (stop recording, PRESS and hold Wifi button until the connection screen shows 12345678) From the phone open the "Wifi Connection" menu and from there connect to the dashcam. then continue to the app. Basically, connect to the wifi before opening the app usually results in a smoother connection process. You can also reach out to our customer care team directly and they will be happy to help troubleshoot your connection issues. KENWOOD Customer Support: 1-800-536-9663 Thanks!

[@ryanjeffries3407]

@@KenwoodUSA I am having the same issues with my google pixel as the above user. ive tried many different ways to connect to the manager and it just doesnt work. Sadly I will be returning the camera and buying a different brand since the software seems to be non functional for android users

[@KenwoodUSA]

@@ryanjeffries3407 don't hesitate to get in touch with our tech support team to help with your connection issues. The dashcam absolutely works with android as many of our videos feature our product specialist using Android and iPhone for setup examples. KENWOOD Customer Support: 1-800-536-9663

[@iosif1952]

Hi, I have a problem connecting my DRV-A700W to mobile phone. I red all your recommendations,but no luck.For god sake,can you ,please, create a video, similar to this one,to explain ones and for all

[@iosif1952]

just forgot to mention-I'm in Australia,so can't call to 1800 number

[@NickBEADG]

For everyone having connection issues. YOU HAVE TO DISABLE MOBILE NETWORK! Why? Idk, you shouldn’t have to make your phone unsafe to use the cam properly.

[@KenwoodUSA]

The wifi connection is set up for faster download of files from the dashcam. The wifi connection is only intended for use when transferring files from the receiver to your smartphone, all files are stored on the inserted SD card and can also be accessed from a desktop when the SD card is removed from the receiver. Thanks!

[@giraffe912]

This dashcam is ok but turns itself on even after turning the screen off, as soon as i start driving its on again. Also cant download videos to phone via wifi, which although I can upload from the sd card to my pc, is a small inconvenience if i was away from home or something. Also takes a freaking age for the video to actually load on my phone so its actually quicker just to use the sd card method, the app is pretty useless other than to change settings.

[@KenwoodUSA]

Download speed and video preview are relative to the quality selected of the video files. Higher-resolution files like 4k will take longer to view via a wifi connection than a 1080p file. Your dashcam has a few different features that can turn the screen on/off. One such feature is called park mode, with it enabled the screen will react to "motion" and go to sleep when idle. You can try toggling on/off park mode to adjust this feature. there is also a screen-saver feature that you can adjust. In comparison to accessing files from wifi vs PC, the key is a convenience for instances where you don't have a PC available. As an example, if you witness an event and instantly want to share that video with police, or another motorist, you have the option to do so via the app without the use of a PC. Thanks!

[@giraffe912]

@@KenwoodUSA Ok thank you for your reply that helped me understand more. I do have park mode on, which also seems to film the entire time I'm parked, but will try turning that off. Thanks :)

[@edwardconley7498]

Still doesn't tell me squat about how to access the app..Pretty useless .

[@TENNESSEETRACKHAWK]

Is ur brain under developed dude? His instructions couldnt be any clearer smfh

[@MrTastyCarp]

Beginning gave me a heart attack.

[@KenwoodUSA]

Thanks for the feedback!

[@sirdudeness3154]

Had this camera for 4 years. The app update made things worse. Camera turns off as soon as I connect to app!!!.

[@bankstube9290]

Not working. App will not allow me the option to select files on the camera. The video is over right where everybody’s having problems.

[@niekonzn]

not working, I connected to Kenwood wifi but app not changing status

[@KenwoodUSA]

Please reach out to our KENWOOD Customer Support: 1-800-536-9663 Thanks!

[@niekonzn]

@@KenwoodUSA I found solution, its must be added to FAQ. GPS/Location services on phone must be enabled and active. If not active program not connecting to dashcam.

[@FrankHaul]

The app doesn’t show up in the app list. The app doesn’t connect to the dash cam.

[@KenwoodUSA]

Here is a link for the Google Play Store: play.google.com/store/apps/details?id=com.kenwood_dashcam&hl=en_US Here is the link for Apple Play Store: apps.apple.com/us/app/kenwood-dash-cam-manager/id1474600675 Thanks!

[@FrankHaul]

@@KenwoodUSA this doesn't help me one bit. I already have the app on my phone and it won't show in my apps on my phone.

[@KenwoodUSA]

@@FrankHaul Please reach out to our KENWOOD Customer Support: 1-800-536-9663

[@LorentsoLemonjava-h6p]

Still doesn’t connect with this steps. It has jam and doesn’t play videos . ????

[@KenwoodUSA]

please reach out to KENWOOD Customer Support: 1-800-536-9663 Thanks!

[@goon8747]

My never connects it just says loading

[@KenwoodUSA]

Check for updates on the Dash Cam, this may improve the connection issues for some phones. instead of opening the APP and then following to the connection screen. Try putting the Dash cam in wireless connection mode first, then open up your WIFi connection setup on your smartphone. Find the Dash Cam and connect FIRST, then proceed to open the app and press continue. You can also try restarting the phone, closing other background applications that may be running or open, and even clearing your cache to improve connection speed. Thanks.

[@yurdme4015]

Follow the 10 commandments Christian’s and ask for forgiveness and repent from your sins!!!

[@Borrowedhusband]

Just did this and once i exit the connection screen on the dash cam, my iphone loses connection. whats the point of the app exactly? no videos show on my phone, no live view, nothing at all. Feeling cat fished here

[@KenwoodUSA]

David, the app is your access to the files stored on the dashcam. This allows you to download and view files stored on the dashcam via a Wi-Fi connection and adjust the settings. A smartphone app will enable you to move files directly to a smartphone without removing the SD Card to view them remotely on a PC. The Wi-fi connection is great for transferring larger HD Video files from your Dashcam to a smartphone in a timely manner, it does not offer any type of connection to the internet. Thanks!

[@cherylleonardi2151]

This is a pain to get connected not to happy with this software

[@azad1718]

I can’t connect to my phone. If I press connect on the app it does not ask me for password. Instead it goes to KENWOOD manager and ask like cellular data , location, storage on phone or cloud. Not happy with the system at all. If I can not connect to phone then no more KENWOOD dash camera. Really disappointed. I have plans to buy another camera but if I can’t connect existing one then I will choose another brand.

[@KenwoodUSA]

You should be able to select the back arrow at the top left hand side of that screen to take you back to Wi-Fi connections. See 1:59 of the video to show this step.

[@jmw0368]

Leave off squeaker!

[@shazmorris5015]

Password doesn't work! Any ideas

[@KenwoodUSA]

Please reach out to our Tech support Team KENWOOD Customer Support: 1-800-536-9663 Thanks!

[@chrisbriwn3233]

This video is BS. I've done this & it just doesn't connect. Very unsatisfied with this camera.

[@KenwoodUSA]

Please reach out to our Support team for direct assistance with your question KENWOOD Customer Support: 1-800-536-9663 Thanks!

[@edwardplascencia1312]

I have The Kenwood DRV-700W, I don't have a screen like yours so no password is prompted, meaning I can't connect, I tried everything I've looked at the manual it says nothing. There was no specifics on how to get the password. Any comments? If you can help me with this I'll give you a thumbs up for now you have a thumbs down.

[@KenwoodUSA]

Edward, Please reach out to our customer tech support so they can better assist you with this issue, its best to communicate directly when troubleshooting connection issues. Thanks! KENWOOD Customer Support: 1-800-536-9663

[@earthangel8875]

FTM

[@markadams1002]

Total waste of time and effort. Best Buy suckered me into buying this POS, and am about to redo the entire effort.

[@KenwoodUSA]

Mark what issues are you having and with what product? We would be happy to help! Thanks!

[@artandchill2480]

Where is this password?

[@jasonfreitag1100]

Thank you!!

[@tommoore2797]

So i see where the park mode is and it is activated. How does it record? I understand the wifi thing but while in the house where the car is not close i have no way of knowing if it is recording…