How to log into the Standard Bank app

[@JasLoretha95]

Hi. Is this the south African app or can it be used for the Namibians too??

[@thebankinsider]

Hello @JasLoretha95, Thank you for your comment. If you’re looking for the Namibian app, please refer to the link below. Once you click on the link, scroll to the bottom and select “Download on App Store” or “Get it on Google Play”: www.standardbank.com.na/namibia/personal/ways-to-bank#:~:text=Install%20the%20Standard%20Bank%20App,to%20our%20products%20and%20services.&text=Stay%20informed%20about%20the%20status,be%20alerted%20about%20unexpected%20activity.

[@AndreasInnesa]

Hello , Still the same methode (Sms) or they make another methode please ?

[@thebankinsider]

Hello @AndreasInnesa Thank you for your comment. Yes, Standard Bank still uses OTPs via SMS. If you’re having trouble receiving SMS messages, you may need to visit your nearest Standard Bank branch and request to update the cellphone number that receives the SMS OTPs. We hope this resolves your query.

[@colinthescienceguy24blackb48]

Will this work for any bank account that you use?

[@thebankinsider]

Hey @colinthescienceguy24blackb48 Thank you for the comment. Yes this should work for any Standard bank account that has a card…

[@saxonleefowler]

Man providing the insight!

[@thebankinsider]

S/O for the love💯✊🏾

[@sibongilelukhele]

Good day, I've been trying to install the app but it declines my face verification and Ive never done a smart ID

[@thebankinsider]

Hello @sibongilelukhele Thank you for your comment. The issue may be related to the Department of Home Affairs (DHA), where Standard Bank could be experiencing technical difficulties in retrieving your facial recognition data. We advise that you visit your nearest branch for assistance.

[@MMM-cc6wv]

It keeps saying my credentials are invalid. I've tried the 3 digit pin at the back of the card and the password I usually use but keeps saying invalid credentials

[@thebankinsider]

Hey @MMM-cc6wv Thank you for the comment. Have you tried deleting the application and reinstalling it? If you’ve done this we suspect that your card may need to have a pin reset at your nearest branch.

[@kathydean6491]

Was in the middle of registration, verification code was sent to my email not sms. Couldn't get back to the "page" I was busy with after going to emails. When I retried the registration, said my email address had been used. How do you go to emails while you are busy registering bank app? Live out of town.

[@thebankinsider]

Hey @kathydean6491 Thank you for the feedback. Perhaps your phone might not have enough space to remember and that’s why it keeps timing out everyone you try to check your emails or this could be a new security protocol on Standard Bank’s side. The best way to do it is to check your emails on an alternative device like a PC or phone . Try the alternative method and let us know if you still have issues on your end

[@kathydean6491]

@@thebankinsider thanks for responding. As mentioned in my previous comment, when trying to register again. After entering my email address, was told that my email address had been 'taken'. Which means I will have to go to the branch, wait in a queue once again!!! To sort out the app. Yes, this isn't my first attempt. Not only was the queue a 45+min wait. The loadshedding that day didn't help, took over an hour, after all the time spent still wasn't registered. Was told to try at home. Still no joy.

[@thebankinsider]

Hey @@kathydean6491 hmmm we see. What happens when you “log in” or “sign in” with that exact email that says it was taken?

[@kathydean6491]

@@thebankinsider it doesn't recognize my password!!

[@thebankinsider]

@@kathydean6491 what happens when you select the “forgot password option ?

[@sibusisondlovu9275]

I have a problem i don't know if you could help but i forgot my pin for my card how can i recover it

[@thebankinsider]

Hey @Sibusiso Ndlovu Thank you for your comment. If you’re logged in the app successfully follow the next steps: Select manage Select cards Select card settings Select view pin Enter your ID number and then select next at the top right hand corner . Your card pin will appear for 10 seconds We hope this helps

[@RosesherleenLukas]

Good day can you please help me, follow up on a account, standard bank pay out to the contractor,after my house was burglary and fire that I lost everything,now 2 yrs back my house looks terrific due to poor workmanship.

[@thebankinsider]

Hey @user-bn4ky1en2s Thank you for the comment. We do apologise for what has happened to your home. We’re not sure if this will assist you with your query but you can try contacting Standard Bank on the following: Please call 0860 123 444 or email [e-mail] to log a claim. For all other queries feel free to email [e-mail]. We hope your query gets resolved.

[@agostinhomuchavemuchave3879]

Am no longer using the numbers i used when i required for the card is there any other way i can get the otp??

[@thebankinsider]

Hey @Agostinho Muchave Thank you for the comment Unfortunately there is no other OTP option. You will need to visit your nearest Standard Bank branch to change your old number to your new existing number. After your number has been changed , you will then receive the OTP.

[@agostinhomuchavemuchave3879]

@@thebankinsider at mozambique now and i cant used my std card to withdraw or pos can u asist i cant withdraw

[@kathydean6491]

Hi Tried again today. Using my laptop for email. Now it says "this device" my smartphone has been registered!!!!

[@thebankinsider]

Hey @kathydean6491. What happens when you select the forgot password option?

[@gloriamaimane1962]

The app is not easy for me, it says the page has expired due to inactive .

[@thebankinsider]

Hey @Gloria Maimane Thank you for the comment. By any chance did you check the Play store or the App Store to see if there’s an update for the app? If it has the latest update we recommend trying delete the app and reinstalling it. Please let us know if you were successful or not

[@gloriamaimane1962]

I downloaded the new app it does the same thing .

[@thebankinsider]

Hey @@gloriamaimane1962 . Thank you getting back to us. Perhaps there may be a small backend issue on your Standard Bank Digital Banking Profile. You will either have to visit your nearest Standard Bank branch or you can contact Standard Bank digital banking support on this number 0860 123 000 We hope this small issue gets resolved ASAP.

[@gloriamaimane1962]

@@thebankinsider Will do ,Thank you.

[@thebankinsider]

It’s a pleasure @@gloriamaimane1962 👍🏾

[@SammyMP-i5v]

I don't need acc request about the deduction done on a closed acc

[@thebankinsider]

Hello 👋🏾 @Sammy MP Thank you for the comment. Requesting information on a closed account might be challenging but the best people to speak to are the consultants at your nearest branch or the Standard Bank contact centre. See link below for contact details: www.standardbank.co.za/southafrica/personal/contact-us/contact-us-details We hope you query gets resolved 🫡.

[@prosneaker]

I am trying to do this but it said that it is already linked with an account

[@thebankinsider]

Hey @prosneaker Thank you for your comment. Unfortunately we’ve never encountered such an error on our side before so we’re not exactly sure on how to solve this issue. Try these troubleshooting methods: Using a different card number Deleting the app and reinstalling Checking the Play or App Store for an update Alternatively you can also check out the app help guide using this link: www.standardbank.co.za/southafrica/personal/products-and-services/ways-to-bank/help-centre If you still don’t get any success we suggest that you visit your nearest Standard Bank branch to get further assistance.

[@sabelomakhoba8896]

A lost my card along with my phone i know my user and password the only challenge is my card number how can i continue to use the app on my phone without card number

[@thebankinsider]

Hey @Sabelo Makhoba Thank you for the comment. Unfortunately you will have to visit the nearest branch and get a new card to complete the process.

[@DukeKlaasen-qx6vq]

They ask me for username not email address where and what is my username?

[@thebankinsider]

Hey @Duke Klaasen Thank you for the comment. It seems Standard Bank has changed their wording. Your username is a unique credential that is associated with your Standard Bank ID. If you don’t remember your username,select forgot username and follow the prompt. We hope this short explanation helps.

[@DANJUMAABRAHAM]

How can I register Mpin

[@thebankinsider]

Hello @Danjumaabraham, Thank you for your comment. To register your app PIN, please follow these steps: 1. Select More at the bottom right-hand corner of the app. 2. Select Sign-in Preferences. 3. Choose Add Sign-in Method. 4. Enter your preferred app PIN/code. 5. Re-enter the same app PIN/code to confirm. Your new app PIN will now be added to your sign-in preferences. We hope this helps!

[@cdftrading]

Bro how do I link my bank account to my app

[@thebankinsider]

Hey @cdftrading thank you for your comment and patience. We’ve been going back and forth with Standard Bank ,but we finally got a response on your question. Do the following: After logging in select more at the bottom right hand corner Select dashboards Select my personal dashboard Select the country you have accounts in Select the type of account you’d like to link Enter the card details that are associated with the account you wish to link Select your preferred OTP method After doing that you should see your linked accounts on the dashboard We hope these steps will help you

[@toninolo8579]

What happens if finger inst scanning? How do I sign on using a password?

[@thebankinsider]

Hello @Toni Nolo Thank you for the comment The reason why the fingerprint may not be working is probably because you may have added an additional fingerprint . Delete the app,reinstall it and then enable the fingerprint option in settings.

[@snerhsigasa1039]

I'm confused as to which password must I put in there when I sign up😣

[@thebankinsider]

Hey @Snerh Sigasa Thank you for reaching out. You’re meant to enter the password that is associated with your Standard Bank Online Banking Digital Profile . If you don’t remember the password you can reset it on the Standard Bank Online Banking website by selecting forgot password. We hope this helps.

[@aalaamajd2980]

Can anyone.. Using my data (gmail. Phone number. Name. Age.) and creat an account without i know ?

[@thebankinsider]

Hey @Aalaa Majd Thank you for the comment. Are you referring to a Standard Bank account or something else?

[@aalaamajd2980]

@@thebankinsider Yes.. Standard bank account

[@thebankinsider]

@@aalaamajd2980 ohh we see. In order for that to happen ,the fraudster would need your ID number. Even if your ID number was compromised the fraudster would still need biometrics (such as scanning your face) to authenticate . So in conclusion the answer is no.

[@aalaamajd2980]

@@thebankinsider Thanks ✨♥️

[@thebankinsider]

@@aalaamajd2980 anytime . We’re always happy to help🫡