Hello @HouseofLearningIT, Thank you for your comment. If you’re still encountering the same issue, please refer to the UCount Rewards FAQ page using the link below: UCount Rewards FAQ: ucount.standardbank.co.za/personal/how-it-works/support/frequently-asked-questions/ We hope this helps!

Hello @JasLoretha95, Thank you for your comment. If you’re looking for the Namibian app, please refer to the link below. Once you click on the link, scroll to the bottom and select “Download on App Store” or “Get it on Google Play”: www.standardbank.com.na/namibia/personal/ways-to-bank#:~:text=Install%20the%20Standard%20Bank%20App,to%20our%20products%20and%20services.&text=Stay%20informed%20about%20the%20status,be%20alerted%20about%20unexpected%20activity.

Hello @Minathi_Mbuzi, Thank you for your comment. You can use the virtual card for both payments and online purchases. For more information, please visit the link below: www.standardbank.co.za/southafrica/personal/products-and-services/ways-to-bank/innovative-payment-solutions/virtual-card

Hello @LithaRalarala, Thank you for your comment. Could you please let us know where exactly you’re getting stuck? Also, have you made sure to download the latest version of the Capitec app?

Hello @sifundommbakaza3093, Thank you for your feedback! We’re pleased to hear that the video has been helpful to you.

Hello @Danjumaabraham, Thank you for your comment. To register your app PIN, please follow these steps: 1. Select More at the bottom right-hand corner of the app. 2. Select Sign-in Preferences. 3. Choose Add Sign-in Method. 4. Enter your preferred app PIN/code. 5. Re-enter the same app PIN/code to confirm. Your new app PIN will now be added to your sign-in preferences. We hope this helps!

Hello @XavierBJ-w6f, Thank you for your comment. The maximum balance you can hold in an Easy Zero account is R14,000. For more information, you can refer to the account rules in the link below: Easy Zero Account Rules: www.fnb.co.za/downloads/pricing-guides/FNB-Easy-Zero-Account.pdf We hope this answers your question. Should you need further assistance, feel free to contact FNB directly at: Phone: 087 575 9404 Email: [email protected]

Hello @terrancenale620, Thank you for your feedback. As an alternative, you can use the link below and follow the steps to accept or decline DebiCheck mandates on the Standard Bank App: www.simply.co.za/debicheck/standardbank We hope this helps.

Hello @kingkhenny8016, Thank you for your comment. To resolve this, please visit your nearest Nedbank branch and request a phone number update to authenticate and verify your new cellphone number. Once the update is completed, you will be able to log into the Nedbank Money App.

Hello @user-eq6do6tg8c, Thank you for your comment. Could you please provide us with a bit more context or information regarding your query? This will help us assist you more effectively.

Hello @ghairunisababa1413, Thank you for your comment. We’re sorry to hear about the issue you experienced. Please refer to the link below for guidance on what to do if there’s a problem with an item you ordered: [Sixty60 - Issue with Delivered Products] www.sixty60.co.za/content/sixty60/en/faq/delivery/what-do-I-do-if-there-is-an-issue-with-my-products-delivered.html We hope this helps.

Hey @onkeMbusi Thank you for your comment . You can download the FNB app below: For Android: play.google.com/store/apps/details?id=za.co.fnb.connect.itt&pcampaignid=web_share For iOS: apps.apple.com/za/app/fnb-banking-app/id450094779

Hello @siphenkosimacuba537 Thank you for your comment. Have you tried following the same process on Standard Bank’s online banking platform? If you have and the problem still persists you can click on the link below ,scroll down and select “How to approve it” : www.standardbank.co.za/southafrica/personal/products-and-services/security-centre/bank-safely/debicheck This page will provide various options for approving or declining the DebiCheck mandate. We hope this helps

Hello @BradleyBaartman-sd2yb Thank you for your comment. Yea it should be possible,as long as the account has an internet profile or a registered Nedbank ID.

Hello @AndreasInnesa Thank you for your comment. Yes, Standard Bank still uses OTPs via SMS. If you’re having trouble receiving SMS messages, you may need to visit your nearest Standard Bank branch and request to update the cellphone number that receives the SMS OTPs. We hope this resolves your query.

Hello @TammyShabalala Thank you for your comment. You can follow this guide below on how to set up/sign up to the Discovery Bank App www.discovery.co.za/bank/download-the-app We hope this will help with your query.

Hello @zionlewis6702 Thank you for the comment. You can download the FNB app from the Google play store (Android) play.google.com/store/apps/details?id=za.co.fnb.connect.itt&pcampaignid=web_share Or the from App Store (iOS) apps.apple.com/za/app/fnb-banking-app/id450094779.

Hey @user-bn4ky1en2s Thank you for the comment. We do apologise for what has happened to your home. We’re not sure if this will assist you with your query but you can try contacting Standard Bank on the following: Please call 0860 123 444 or email [email protected] to log a claim. For all other queries feel free to email [email protected]. We hope your query gets resolved.

Hello @DavidFritz-ro4cm Thank you for your feedback. We are glad the video has provided you with some assistance . Don’t forget to like and subscribe for more videos like this.

Hello @peterprinsloo8247, Thank you for your feedback. We will keep your suggestion in mind when creating new videos. In the meantime, you can enable the captions functionality to ensure you are following the correct instructions.

Hello @Nolindo Magoda 👋🏾 What can we assist you with?

Hello @mfundogxoko5518 Hope you’re well. Have you tried resetting the password to troubleshoot the error you’re experiencing ?

Hello @sibongilelukhele Thank you for your comment. The issue may be related to the Department of Home Affairs (DHA), where Standard Bank could be experiencing technical difficulties in retrieving your facial recognition data. We advise that you visit your nearest branch for assistance.

Hello @OnTourscapetown, Thank you for your comment. Unfortunately, we are not certain if that option is possible. You will need to contact the FNB Forex Department directly to inquire about the process. You can reach them at 08601 36739 or visit their website for more information: www.fnb.co.za/forex/payments/moneygram.html#:~:text=Customer%20should%20contact%2008601%2036739.

Hello @emiliewillab7340, Thank you for your feedback. We are pleased to hear that the video has been helpful to you.

Hey @KBlaze Thank you for your feedback. Did you make sure to update your FNB app ?

@@thebankinsider yes am using the latest update, I only see "add card" which is for Physical card

@@thebankinsider I have the same problem. it's fully updated could it be because my account is new? I got mine from zambia fmi

Hey @Jaycowen5677 Thank you for your comment and feedback. We will ensure to take note of that in the videos we make going forward. If you have trouble hearing the instructions you can always enable the captions to make it easier to follow the instructions. We hope our suggestion helps.

Hey @MMM-cc6wv Thank you for the comment. Have you tried deleting the application and reinstalling it? If you’ve done this we suspect that your card may need to have a pin reset at your nearest branch.

Hey @CodeAndStuff0 Thank you for the comment and suggestion. We’re not sure if Capitec provides that format but we will look into it. If there is an option we will certainly make a video on it 🙏🏾

Hey @Talesoflife668 Thank you for your comment and feedback. We’re glad that the video has provided you with assistance 🙏🏾

Hey @parsagostar Thank you for the comment. Where are you getting stuck in the process?

Hey @sanelethabang8985 Thank you for your comment and feedback 🤝🏾. The track ID is in the description 🙏🏾

Hey @kelvinben4731 Thank you for your comment and feedback. We will adjust accordingly

Hey @letlhogonoloditshwene1883 Thank you for your question. After researching the product rules for Nedbanks accounts, unfortunately once your card has been blocked you cannot reverse the action. You will have to visit your nearest branch and replace your card . However there is a different option that might work. You can create a virtual card and use it for online purchases or you can add the virtual card to Apple Pay,Google Pay or Samsung Pay to make in store purchases.

Hey @prosneaker Thank you for your comment. Unfortunately we’ve never encountered such an error on our side before so we’re not exactly sure on how to solve this issue. Try these troubleshooting methods: Using a different card number Deleting the app and reinstalling Checking the Play or App Store for an update Alternatively you can also check out the app help guide using this link: www.standardbank.co.za/southafrica/personal/products-and-services/ways-to-bank/help-centre If you still don’t get any success we suggest that you visit your nearest Standard Bank branch to get further assistance.

Hey @16111Melody. Thank you for your comment and question. This might possible but we can’t agree as we’ve never encountered such an issue. We advise that you check MoneyGram’s FAQ below: www.moneygram.com/mgo/us/en/help/faq/receiving-money/ We hope you find the answers that you’re looking for.

Hey @user-zi4dl9ul4t Thank you for your comment and feedback. Did you by any chance try to change the quality settings from whichever device you were watching the video from?

Hey @giftshikoane51 Thank you for the comment and feedback. We appreciate and value your feedback.

Hey @user-ti3nv9em9n Thank you for your comment. Believe it or not we encountered the same issues on our end, not only with FNB but Nedbank aswell.

Hey @lerouxrenison9642 We appreciate your comment and feedback.

Hey @cdftrading thank you for your comment and patience. We’ve been going back and forth with Standard Bank ,but we finally got a response on your question. Do the following: After logging in select more at the bottom right hand corner Select dashboards Select my personal dashboard Select the country you have accounts in Select the type of account you’d like to link Enter the card details that are associated with the account you wish to link Select your preferred OTP method After doing that you should see your linked accounts on the dashboard We hope these steps will help you

Hey@ReneshSingh-rr1dp Thank you for your comment and suggestions. We will add that to list of videos to make 🙏🏾

Hey @holicscowenz Thank you for your question. Could you please elaborate on the question a bit more in detail, so we can fully understand your question?

Good day @user-pz2yk7jv6x Thank you for your comment. In the video description there are two links,one is for android and the other is for apple. When you click on either link it will take you to the App Store and if there’s an update it will have a prompt that says “UPDATE”

Hey @bensenzo Thank you for your comment. We just spoke to a Nedbank Call Centre agent and we were told that all current accounts have access to the virtual card feature except for savings accounts. Sometimes the Nedbank consultants tell you that a cheque account has been created but in actual fact a savings account was created and got renamed to a cheque account. We advice that you visit the nearest Nedbank branch or contact Nedbank via the call centre 0800555111

Hey @RajpotAfrica Thank you for your comment. We think the best route to take would be to contact MoneyGram directly to get assistance.

Hey @sg-xd8jz Thank you for your comment. You have the option of using it for online purchases or adding the virtual card to Apple,Samsung or Google play in the event you don’t have your physical card with you.