How To Migrate / Upgrade Ubiquiti USG and Cloud Key to Unifi Dream Machine Pro

Watch this video to see I upgraded / Migrated my existing cloud key and USG to the UDM Pro.
Check out my Ubiquiti playlist here which also covers how to set up and configure the UDM Pro and other items on the network.
• Playlist
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[@smfult]

Closing out August of 2023 and this video is still relevant. Thank you for putting this up!

[@danniederschulte4224]

I did this upgrade yesterday following your instructions and it worked just fine. Thanks!

[@InsideWire]

You're welcome! Glad it went well. 😀

[@AvocadoAtrocity]

It's different now. Due to software updates. But it's mostly the same. Using this now. Migrating from cloudkey gen 2 + with protect as well.

[@siiNke]

and you had all settings and working like on old setup? is that easy?

[@2112bobc]

After all this time, video still holds up, I can't thank you enough. Just did this on vers 6.2.26, I think a couple of things have changed with the backups, but basically it's a piece of cake.

[@InsideWire]

Amazing.. Glad it still works...

[@phychmasher]

Just ran through this and it worked great. Thanks for the play-by-play. I read a lot of horror stories before starting and did not run into any of the same crazy issues others did... perhaps because I followed these instructions.

[@InsideWire]

Glad it went smoothly and i could help 🙌

[@mattsnider5704]

Thank you. My UDM Pro arrived today. I will be making immediate use of the very clear instructions you provided.

[@InsideWire]

Good luck! Hope it all goes well 🙌

[@turbojams]

This is much needed. However I tried to complete this before this video was created and messed everything up. So it’s back to the draining board for me, not to worry. Well done.

[@turbojams]

Ps. I meant drawing board.

[@InsideWire]

Did you re configure your whole network? Hopefully it wasn’t a large one.

[@turbojams]

InsideWire No it’s only a small home network consisting of the UDM pro, couple of AP’s and a switch 8 150 which houses 4 cameras. I’m honestly enjoying my experience with ubiquity and your videos.

[@directorbrandx]

All these steps were insightful and gave me the confidence I needed to make the transition from a USG/CloudKey to my UDM. The screens are a bit different now that we are on new console and network versions, however the general idea is still the same. I ran into a bit of trouble because my CloudKey was running an Early Access version of the Network App (v7.4.145) and my new UDM had the Official version of the Network App (7.3.83), so unfortunately, I had to have my CloudKey forget (un-adopt) each network device and have my UDM re-adopt them rather than restoring a backup of the Network App. But this proved to be very simple. The only headache from that re-adoption was renaming each device via the UniFi console (a minor inconvenience).

[@joelbrandon4165]

Thanks, this is still very relevant even with current UniFi OS - UDM SE v3.0.18, Network 7.3.83, & Protect 2.7.33.

[@gg48gg]

I detected a little nervousness before devices came online in your production environment. ;-) Thank you for the video.

[@InsideWire]

haha... you're welcome

[@bhilgenkamp]

Thanks for the video. Things definitely look different in Ver 7.x but the process seems to be about the same. I got the controller, Network, and Protect apps/settings all moved to a UDM Pro from a CK2 and USG very easily after watching this.

[@InsideWire]

Thanks, hoping to release some updated videos for version 7!

[@morganmcgary921]

Great video! I just got my new UDM Pro and I'm aching to set it up. I'll be using this right away.

[@InsideWire]

Thank you. Always fun to set up new ubiquiti stuff 😀

[@TheBagdemagus]

Thank you so much for making this video. You did a great job explaining this process!!!

[@InsideWire]

You are so welcome!

[@dmitryprokorym5093]

Thanks for the great video! My UDM Pro is arriving soon and I needed a good step-by-step setup tutorial. Will USG even appear in the new configuration after UDM Pro adoption is completed? Should the USG be removed at any point from the configuration? Thanks in advance.

[@InsideWire]

If the USG is on the network then yes it will show. You may want to just unmanage and unplug at the right point.

[@swdinesh]

Thanks a lot for this video. My migration went like a charm.

[@InsideWire]

Most welcome :)

[@antonmarlinizon6514]

THANK YOU - I am not the Best Tec this is for our Home just upgraded from Cloud Key Genn2 to Dream Machine Pro (FRUSTRATING All Last Week) Then Did what you said in your Video & FINALY Thank you for your great Video & Help You Deserve a Coffee or 2 we will defiantly do that.

[@InsideWire]

No problem.. Glad it helped! Looking forward to the coffee 😀🙌

[@smarouchoc7300]

Thanks for this. Only critique is that you kind of blurred over how you plugged in the UDM at first. when you said plugged into the "existing network," you meant you plugged it into the existing LAN on an open port, not the existing WAN. Can tell from how you ended the video. That was really the critical piece for me, I was curious if I was going to have to take down the network before configuring the UDM, and clearly the answer is no :) Good reminder to check my firmware version, too - I just updated the cloud key last week, so we'll have to see how this goes. I have a gen 1 cloud key, so fingers crossed....

[@Geekrar]

Nice... i am going to try this out this weekend.. fingers crossed!

[@InsideWire]

Good Luck! Let me know how you get on. 🙌

[@RobertMerriamSWDG]

does not work anymore Restore button is missing on UDM Pro

[@ericm1286]

Still valuable info March of 2024. Thank you!

[@TLITBrian]

is there anything different when substituting a VM of Unifi Controller for a Cloud Key?

[@gadget_geek]

Thanks for sharing. This worked perfectly for me. Appreciate this!

[@InsideWire]

You’re welcome, glad it worked out for you 😃

[@alexmarchant4277]

gust used this to upgrade old unifi gateway (small box with Raspbery PI key) to unifi unifi gateway ultra 100 working.

[@damianleask7651]

A very clear and very helpful video, thank you.

[@InsideWire]

Glad it was helpful!

[@chrismattia]

great video, exactly what I was looking for. Thanks!

[@InsideWire]

Glad it helped! You're welcome!

[@AugustoSosaEscalada]

Thanks for the video I prefer to run the updates in the middle of the day at least for the NVR as it takes 3 minutes to do so and I don't want to lose recordings during the night period.

[@InsideWire]

thats a good shout and if anything breaks it gives you time to fix it.

[@joerg2376]

Thank you you your perfect video. It made my day.. all ist perfect with my UDM now. :-) Greetings from Germany

[@InsideWire]

Wonderful! Glad it helped 😀

[@tommychambers9220]

Thanks! Worked just fine!

[@InsideWire]

You're welcome!

[@briangaps6012]

Thanks for the info

[@InsideWire]

No problem 👍

[@rolfotte2209]

Thank you for your great video. One question. When setting up the udm pro for the first time, was it connected to your existing lan?

[@InsideWire]

Yes it was, just gives it an internet connection without disconnecting everything.

[@rolfotte2209]

@@InsideWire even if the usg is also still connected at the same time. Because I also want to migrate my existing usg and CloudKey to the udm pro. The usg has the 192.168.1.1 und the CloudKey the 192.168.1.1. when I connect the udm Pro to that same networks and set it up, with the other still connected wouldn’t the udm get another up than the 192.168.1.1. but this should be the one unwanted to assign to the udm, because it replaces the usg and CloudKey and therefore the ip of the CloudKey 192.168.1.1 will become free

[@InsideWire]

Ahh ok you are using the same stardard up range, you may need to unplug your USG and cloud key. Connect your UDM pro to the internet and have a direct connection to a PC. Then you can run through the set up.

[@ArcLightAddicts]

After you downloaded the Backup file, where does it specify what device you’re restoring to? I didn’t see that here.

[@InsideWire]

You would restore it on your UDM Pro. If you have backed up your USG, you then go to your UDM Pro and restore there.

[@klasicnis7925]

First of all great video! I have one question, I have different network controller versions (on UDM v. 5.14.22 and ond 1st gen Cloud key v. 6.0.23) .... and I dont know how to correct that. Where can I update just the network controller on UDM PRO to the latest version? Or do I need to reinstall the firmware (I have latest v 1.8.0)?

[@InsideWire]

So when I did the upgrade, I did this via SSH. I am going to be releasing a video this week on how to upgrade the network controller via SSH. Keep an eye out for it. As for your firmware, that is the latest version so there’s no need to do anything with that.

[@john-cv9dy]

Thanks.. quick question.. where are you saving the config backup to? How does the UDM Pro know where to go when restoring from that backup?

[@InsideWire]

Hi, I saved the config locally on my machine. Then when restoring back to the UDM Pro you select the file locally from your machine. Hope that makes sense.

[@alexmarchant4277]

nice thank you

[@InsideWire]

Welcome 😊

[@alnavasan]

I don't get the cabling at the start, just to confirm, you connect the wan port from the UDM to any LAN port on the current network, and you run an ethernet cable from any lan port to your computer? its that it?

[@smfult]

That's what I did and things went well.

[@jj-icejoe6642]

Thank you for this !

[@InsideWire]

You’re welcome 😀

[@HyperionBadger]

3:55 How is it that a brand new device requires a login? What should the login credentials be? This is the part I get stuck on with all of Ubiquity devices, can you shed some light on what I’m missing here?

[@oswaldbastable4139]

Thanks 😊

[@InsideWire]

Welcome 😊

[@TurpInTexas]

Great video, I ran into the problem you mentioned about the versions. My existing Cloud Key Gen2 is at 6.0.45, and the new UDM-pro is at 6.0.43 and that is where things went bad, and the rev error popped up. I checked the Ubiquiti website and the 6.0.45 firmware upgrade isn't for the UDM-Pro, so I'm kind of stuck dead in the water until they get around to fixing it. Darn it.

[@InsideWire]

I think this has got a number of people, feel there should be some sort of warning on there. But its not an everyday scenario for everyone.. Hopefully they release an update soon.

[@TurpInTexas]

@@InsideWire Ubiquiti support suggested updating to 6.0.45 via the SSH interface, but that doesn't work for the same reason, 6.0.45 isn't for the UDM-Pro. They have escalated my case to Tier 2, but so far I have yet to receive a remedy. Fortunately this is for my home system and I'm not on a clock (for business) and the existing system (USG3/Cloud Key Gen 2) still works fine (other than it can't give me the full bandwidth of my internet provider which was the purpose of upgrading) so I can afford to wait, but I would be a little concerned Ubiquiti dropped the ball like this if I were doing networking for a living.

[@markstanchin1692]

Thanks got the cloud key migrate part now How do you migrate the firewall rules from a edge router pro to a dream machine pro ? Thanks

[@InsideWire]

This is not something i have tried to do before, id have to see if it is possible or not.

[@w49660]

You start off saying you connected the UDM Pro "to the LAN and WAN port using the existing network" and then say you connected "the LAN straight into [your] computer and the WAN from to the existing network"? So did you plug your computer into the UDM Pro LAN port and then connect the UDM Pro WAN port into the existing network's LAN? Computer->[UDM LAN Port]->[UDM]->[UDM WAN Port]->[Local LAN with Internet]

[@glossopuk]

So can I just pull out the hdd and put this into the UDM pro? Or do I need to format it? Also will the cloud key after factory resetting is this then safe to sell off?

[@InsideWire]

If you take your HDD out youll need to format it and will lose all of the data on there. You're better off selling the cloud key with the HDD and getting another one.

[@Porsche7905]

Hi great video. Just wondering, when you mention plugging it in to the WAN port does it have to be the WAN from the site I plan to deploy at? I was hoping to set this all up at home first (plug the UDM Pro to the WAN / Lan at home) updating the software and installing the config file from my deployed cloudkey at my business. Then take it to my business so the only real downtime is the adoption process. Will this work or will I still have to do the initial install process at my business due to my ISP provided static IPs and such? I am mainly trying to find a way to keep the downtime to the bare minimum, thanks your help is much appreciated!

[@patrickmcclendon632]

I am getting ready to do this and to just be clear, I connect the UDM Pro WAN port into an available port on my existing Ubiquiti switch. This will allow me to Update the UDM PRO firmware and transfer settings from my existing cloud key local backup. I would like to give my new UDM Pro the same IP address that the existing USG that I am removing has. Is there some guidance you can provide on how to do this and avoid conflict with the existing USG. I guess the question is when to remove existing USG?

[@InsideWire]

The setup for the UDM Pro had differed slightly since this video. The reason for plugging it in was to give it an internet connection as you could not go another further without it. I believe now you have the option to skip it. I have just done an updated video moving from the UDM Pro to the UDM Pro SE. The same concepts apply > Backup the settings -> restore the new setting to UDM Pro kzbin.info/www/bejne/h3KQioqfj9Cmiq8 - Good luck, let me know how you get on

[@fabriziobau3076]

Hi,One 12v IP camera can be connected to UNIFI poe switches

[@Yordi_Alborejo]

Great vidio, I wanna try something similar, but i have UDM-PRO pre configured, whit ips, FW rules, network etc, The UDM will replace the inside firewall, but I have a doubt, I've already backed up from the Cloud Key, What will happens if a restore the cloud's key into the UDM-PRO?. The UDM will lost al the pre-configured rules, network, etc. Is there a way to migrate all the cloud's key information whitout lose the preconfigured rules from UDM-PRO, For example The cloud's Key information was backed up from the Site tap and then try to do the opposite in UDM, but the import tap into UDM was not there. The only option y from "restore Backup, but im pretty sure thar override al configuration Any Way thanx for sharing your vidios It Help a lot

[@InsideWire]

if you have a preconfigured UDM pro and try to restore a backup, this will wipe all your settings. As it stands, i don't believe there is any way to restore certain settings.

[@Yordi_Alborejo]

@@InsideWire I`ll try, thanx buddy.

[@jmadawg]

Having a rough time with this. Have a UDM Pro, setup now with the latest FW. I have a Cloud Key (gen1), also up to date. Grabbed a backup from the Cloud Key, but get an error restoring: Can't restore backup -- "there was an error uploading the backup file - unifi_core_...unifi is not a valid backup"

[@InsideWire]

Check for version mismatch. Make sure your cloud key is not running a newer version of software.

[@aaronmorgan9176]

Did you ever get this resolved? I'm about to do a similar migration and I can't get my cloudkey gen1 updated

[@JoshHRify]

@@aaronmorgan9176 the error or @jason is because he was in the network setting vs system setting (most likely)

[@luminaire7085]

Restore doesn't work: My CK firmware is too new compared to the UDM Pro. CloudKey Gen 1 : 6.0.28 (Build: atag_6.0.28_14280) UDM Pro (updated to the latest and greatest Firmware) : 5.14.22 (Build: atag_5.14.22_13865) Any hints? before I contact Unifi and before I return it for an RMA???

[@InsideWire]

Hi you need to update your network controller build version. I have posted another video on how you update your UDM Pro via ssh. kzbin.info/www/bejne/jqDOp6p5qa6Sb7c

[@luminaire7085]

@@InsideWire There's no mention of controller version at Unifi, only info available for their firmware version 1.8.0 is the following: Bundled applications UniFi Network 5.14.22. UniFi Protect 1.14.11 community.ui.com/releases/UniFi-Dream-Machine-Firmware-1-8-0/deabc255-a081-49ba-8f51-131f3a13000a Found this link, is this the Controller version that I need to upgrade my UDM Pro? community.ui.com/releases/UniFi-Network-Controller-6-0-28/23c77a99-0957-449a-b3c0-58a37d4df81f

[@InsideWire]

Yes you need to upgrade to version 6.0.28 on your UDM Pro. The firmware 1.8.0 is the latest but the network controller is still running version 5.x.x.

[@luminaire7085]

@@InsideWire will give a try sometime today or later this evening. Cheers from the other side of the pond.

[@lukesplanet]

Great vid! If I update my UDM-Pro to the latest firmware and controller OS ver, and then restore from my settings backup off my Gen 1 CK older Controller OS, would that still work?

[@InsideWire]

The CK Gen 1 need to be running the same version or higher. So if it's not, it won't work and will throw as Error

[@lukesplanet]

@@InsideWire thanks!

[@GerhardAEUhlhorn]

You plugged the UDM Pro it into a lan port of a switch for setting up? And how did You migrate Unifi Protect? The setting can be migrated in the same way, but how can I migrate the videos?

[@InsideWire]

I plugged the UDM Pro into the WAN port just to give it internet access. I have not migrated unifi protect yet, however in a previous older migrations (unifi video) you were not able to migrate videos. I will be working on a protect to protect migration video soon (and the possibilities)

[@GerhardAEUhlhorn]

@@InsideWire Ah, okay. But when I plug the UDM Pro into the WAN port I have to setup the PPoE credentials first to get internet. So I think it is better to plug it into a LAN port first for updating and restore the backup. Then I can replace the USG with the ready setup UDM Pro. Perhaps I can do the same with the Unifi Protect: restore the backup and put the harddrive from the Cloud Key Gen2 Plus into the UDM Pro.

[@MathiasBosmanBE]

@@GerhardAEUhlhorn did this work for you? I'm not sure when to disconnect the old USG

[@GerhardAEUhlhorn]

@@MathiasBosmanBE The migration from USG to UDM Pro is a nightmare! And video migration is impossible. First it is not possible to import a backup from USG, because the UDM Pro is on version 5.x and can not be upgraded to 6.x via user interface. So, when you hang the UDM Pro via WAN port in to your LAN to get internet for the update, you are not possible to get into the UDM via SSH. But when you hang it into your LAN via a LAN port you are able to SSH into the UDM but not able to update the firmware to 6.x. At the end I was able to update the firmware and get the UDM Pro up and running. But I wasn’t able to migrate the videos.

[@MathiasBosmanBE]

@@GerhardAEUhlhorn I had that problem too but after upgrading the controller firmware through SSH I could restore the backup. I did run into A LOT of problems with the VLAN's I had set up. I also had to upgrade the UDMP's firmware and the problems resolved themselves.

[@martytaormina7798]

I can seem to login in after update. I had an account and I was migrating from a cloud key gen 1 and a USG. After setup I get an login error despite having a pre-existing account. Any suggestions? Thanks good video

[@martytaormina7798]

Got it never mind and thanks again

[@InsideWire]

Glad you got it sorted 🙌

[@dansaniti3651]

I tried this but failed. My backup file from USG has a .unf extension and I believe the USG PRO SE if looking for a .UniFi extension. Thoughts of what I’m doing wrong?

[@aaronholt6595]

don't suppose you got a workaround for this did you? I'm facing the same issue. Have logged a call with support as well

[@bis0nat0r]

After the migration, can you confirm what IP address the new controller (in the UDM) has compared with the old controller? E.g. if the old controller was 192.168.1.1 with the USG on 192.168.1.254? Did the new controller and gateway both share 192.168.1.1 or 192.168.1.254? or retain their existing adresses? Thanks!

[@InsideWire]

Once I restored the backup file and the UDM pro rebooted. I changed all the cables over, so I didn’t check the see what IP address the USG had. However the UDM pro should retain all the information that was on the USG this includes IP address and Gateway.

[@bis0nat0r]

@@InsideWire thanks for your reply. Are they both the same now?

[@InsideWire]

My network is using the 10.x.x.x range. Out of the box the UDM pro is on the 192.x.x.x range. Once I restored the backup to my UDM pro it gave it an IP the USG was using on the 10.x.x.x range.. Not sure I follow what you mean by are they the same now?

[@bis0nat0r]

@@InsideWire in my current setup, my CloudKey is 192.168.1.1, and the management IP of my USG is 192.168.1.254. Given that the UDM is both the controller and gateway, I don’t think it can have two addresses, so it must inherit one or the other after migration?

[@InsideWire]

Ah yes, now I see the problem. You cannot have a conflicting ip on the network. Perhaps plug a machine directly into the UDM pro and give it a new ip. Or set the UDM pro up via your phone.

[@lioneldagon6868]

Hello, I try to migrate as you do but my UDM didn’t grab the USG IP address. Do you have an idea of the issue?

[@InsideWire]

I didn’t really come across and issue like this. The only thing I can think of at this time is when restoring your backup ensure your old USG is uninstalled. Or set the up for it before restoring.

[@marlon1925]

Uninstalled or unplugged? i think i have the same issue. Here’s my set up: ISP Router : 192.168.1.1 USG : xx.88.1 UCK : xx.88.3 Laptop: set at 192.168.1.4 Now, upon restoring from the saved back up. It just doesn’t push through. All I get is an error, it doesn’t display anything of the set up page where it is actually adopting the APs, etc. Any help would be greatly appreciated.

[@joseocasio727]

helppp i need to no were my apple pencil is i lost it and yea so anyone text me if enyone has one

[@joseocasio727]

rainbow

[@ThePhillip9000]

HI, I updated the entire network and updated the Dream Machine SE to the newest versions. then I downloaded a backup from my Cloud Key Gen 2-Plus When I tried up restore the backup to the Dream Machine SE, it says "the file is from a different console type" Do you have any ideas on what I need to do ? notes: cloud key gen 2-Plus Dream Machine SE thank you