How to Pass Call Center Nesting (Call Center Nesting Tips)

Here's how to pass the nesting period of your call center training. Here, you'll learn what happens during a call center nesting, what you should prepare for, and the common problems you'll encounter along with their solutions.

[@choobi2522]

Hello sa magne nesting! Just wanna say kayang kaya nyo yan! Pangungunahan talaga kayo ng kaba pero along the way masasanay na kayo, kaka endorse lang saken sa prod kasi na extend ako ng nesting since bagsak sa QA and kulang ako sa surveys pero ayun finally umabot ng passing score. Basta wag na wag kayong mag dwell sa irate cx kasi marami pa rin ang mababait. Go para sa sarili at mga pangarap!!

[@maysapico593]

Today is the first day of my Nesting training. I'm also scared. But all i have now is, lakas ng loob ,whatever it takes . And manifesting that I can pass this, under Healthcare account. 😍😍😍

[@trishiaceballos7722]

hello, any update? did you pass?

[@bc4233]

practical tips aside sa communication skills, you'll get better eventually with constant convo with customers 1.pakapalan ng mukha guts and confidence 2.(bawal balat sibuyas) resiliency is the key if irate cx and trainers haha 3.perfect attendance ( kahit ito nalang when tenured with skillset and experience na) 4.participation in all activities shows willingness and eagerness to learn and stay 5.contribute numbers and not toxicity (wag attitude lalo na't bagohan ka pa)

[@rhockygacote191]

Thank you so much for the tips 😊

[@knightsofren4492]

At 1st parang lalabas ka sa skin mo sa irate customer. Ngayon? Natatawa nlng ako. Mute then laugh.

[@judyannvalencia2285]

Our nesting is fast approaching (next next week) and I'm still struggling familiarizing the whole process.😓 Bombarded and overwhelmed with lots of information during PST. We are taking calls already but I always mess up. My self confidence is going down. The only thing I have right now is that, my determination and willingness to learn. Wish me luck everyone.🙏🤞

[@annie5784]

You can do it....just keep pushing your self and god will do the rest

[@moitv9280]

We are same case

[@philippinekatipunanflag4372]

Good luck

[@natashachambers144]

Me too am gonna start nesting tomorrow pray for me please

[@yenonaharts2162]

Same here

[@raymondandrewmonteros3172]

we are starting nesting later tonight, This is my first job, I am so scared and nervous, Thank you. i hope i can pass. 😭

[@blckpnkroseislifeu6658]

How was it?

[@deniseclaire0430]

Ours will start tonight :(

[@binkyfaith]

Why hire if u get fired

[@FernandoGarcia-hk7ge]

How was nesting?

[@Pilgrim_2014]

@Raymond Andrew the same here tonight am gonna have the test so much worried

[@nameless1426]

Unfortunately, it's already too late for me to discover this video. Actually I failed the nesting period a week ago due to one of my calls and I'm currently subject to reprofile. Of course, it will take a lot of time till the company calls me for the final interview. That's why I'm applying for a new job while waiting. Anyway, thank you very much and hopefully it will serves me as a guide once I got another chance to work as a call center agent.

[@azurerisus4256]

Hope you have another job opportunity

[@noj1yt]

My first time taking calls is the longest 2 hours of life. Makes me wonder if why did i get here but i get more confident as the nesting goes by. Thank you for these tips!

[@khatieboquila]

LAW OF ATTRACTION: I AM GOING TO PASS THE TRAINING AND NESTING. IN GOD'S GRACE! ✨❤️🙏

[@rynbuaya200]

Amen 🙏💗

[@a.syching678]

Stop it with the Law of attraction , it is based on Hermeticism, a philosophical and religious system based on the teachings of Hermes Trismegistus. It isn't biblical or Christian, it makes us dependent on that law (attraction) than God, if we truly are Christians we should learn to be more dependent on God and if it is his will not ours, when we asked for something and worked hard for it and didn't receive it then it's time to move on.

[@anyeonghehe3749]

For those accounts that don’t allow pen and paper you can take note with the memo pad on your computer and send it your personal email. If you guys have your work email in your office. That is for security purposes to make sure the agents will have no retention of the cx’s personal and/or bank/credit card information.

[@ginkyvalenzuela8560]

I have always listening to your videos about how to get passed in a call center job, thanks a lot because even if I'm doing my current job right now I'm still listening to you without taking a look on your videos while listening, but my ears and my mind is focus on you. From now on this is my hobit everday as if I'm listening to my favorite songs.

[@leonardobuna5522]

Thank you so much for the knowledge you shared to us. It was indeed helpful. I was able to pass the final interview and now I am waiting for my contact signing. May God bless you always.

[@nicolejamelchacino9689]

tomorrow is my first day of training 🥺 and, this past few days all my yt searches is all about u 💗 u are really heaven sent!!!! 🥰

[@aceraelofficial1775]

I am so blessed to have this channel it helps me a lot especially right now that I have pass the interview.. I already on one week process after I've got pas my interview.. thank you Sheena..❤️❤️from Cagayan de Oro City

[@emmanuelcae]

Your videos help me alot to pass my final interview and Versant test and i got my J.O now

[@iamgriego]

Wish me luck! 🤞 Me and my little brother both passed the final interview and is scheduled to attend our first day training tomorrow. Thanks Ma'am Sheena as always for your helpful tips and advices. Really appreciate it. 🥰❤️

[@charlottejoycecamara8058]

I’m glad I found this channel. This is so helpful.

[@JovanePVLOG]

I'm here because this is my first day of nesting. Hoping for the best result and will able to surpass the nesting period training. Manifesting 🤞❤️

[@morallosjoshua3867]

5 days before nesting, thank you very much ms kwestyon! Your very helpful!

[@zemadendionio2640]

When my last nesting day I listen in her advice it’s actually worked

[@michaelbutalid1832]

Ive been watching your videos almost everyday 😊 i ddnt skip ads as a return favor for sharing your knowledge ❤️💕

[@markanthonylustre5254]

I'm currently a trainee. And yes, in my account pen and paper are not allowed. It's hard, yes. Because I can't have the opportunity to rescan & review them at home, but what I did was I just listen and listen. Then when my trainer is not talking or discussing anymore. I take down notes based on what I can only remember. In that way, I can memorize, too. If I tend to missed something, that's the time I'm going to ask my trainer again for clarifications ♥️

[@RUSTICOFI]

U dumb fak its not sllowed. use notepad u stupid shyyt

[@daisymagallon9912]

Hello ate Sheena! I'm very glad to be here watching your video🤗 I'll starts by October 13 in a call center industry.Your tips really helped me to passed those assessments and interview.Thank you so much ate Sheena🤗 I hope to pass my training also.🤗

[@amourlim700]

Nesting next week, you are an angel to me . Thank you very much

[@zalgohecomes5470]

Thank you for creating this channel. Watching your videos are comfortable.

[@jimmyodi2788]

thank you sheena i listen to you since my interview until now im on training 🥰 i love how you speak well and fluent waiting for the nesting soon thank you for the tips 😁

[@dianefortes8945]

Always watching your videos year 2021. And it really helps me to know more about call center job. Thank you☺️

[@mstrabajales7868]

I just recommend your channel to my friend now we're both loving you and your channel 😂❤🥰👏

[@kennethdatorin2974]

Thanks for this good tips and advice. I'm currently trainee at Sutherland, i already pass my PST. And next week I'm turning into nesting stage, another challenging for me is we are not allowed to use or bring paper and pen. This advice is very helpful 😁 Hoping and praying that i will pass my nesting so that i can begin to work full time. It's my first time in BPO industry ❤️

[@jonitadonque9255]

Very well explained about nesting. I really love your accent. I'm a loyal fan. Thank you.

[@444ngeline_]

omggg we'll be taking our first call later 🥺 you are heaven sent ilyyy!!

[@HEMORAGE12]

Sana all hehehe

[@strengthenyourself7042]

May fb account kpo ms Angeline? Ano acc mu sa cc?

[@chinasancarlos6756]

Thanks for this info gonna start my training this week.

[@christianvillalta8425]

Your voice is so peaceful, I admire that and that gave me the confidence to work in this Industry, Thank you!

[@aprilbelisario562]

It is our Day 12 of trainings right now,we are still familarizing how to navigate all the tools that we are going to use,all the product info, billings,and how to make a sales. It is literally hard because we are not allowed to use pen and paper inside the training room😟 and our account is a certified challenging one. Thank you so much for your tips and everything you shared to us esp.newbies on this industry😊. More power to your channel and Godbless pls.stay safe always😃

[@assuntaamoryuson7705]

what account?

[@annabellepastor3428]

Is there a possibility to get failed on abay?

[@salavimontawal3181]

What acc ka po?

[@lilicia839]

I guess this is a financial account. You can’t bring pen and paper for security purpose since you’ll be handling consumer’s credit/debit card. That’s a sensitive info

[@gianbianh]

thank you very much for your advices:( I'm at nesting, but I'm working literally the whole shift (just 1 hour less than those that are hired), and i made a lot of mistakes, fortunately for me, they're not strict

[@Vidap446]

Thank you for taking the time to make these videos, they’re so helpful!

[@janiedejesus9154]

I'm here because I'm preparing for my training next month.. and also I'm a newbie for this industry and have no idea about this kind of training.. thank you for this video ,it really helps 😅, hope to pass to be available to proceed to the production floor 🙏☺️☺️

[@Jessysandrino]

How was it po? Newbie here!

[@havierutto9098]

Update?

[@userswiftiiieee]

Thank you for this video, we will be doing our nesting next week. I always watching your videos, it helps me a lot.

[@juandavid5114]

Hey bro, how was your nesting period?

[@lacrowd7029]

You are really phenomenal for me no sugar-coated. You're definitely awesome! The way you talk, enunciate and deliver those sentences are great. It's just some people had lots of insecurities on their own. They feel entitled cause they feel that they're ahead of somebody else, they want that everything falls perfectly fine. Once you commit a single mistake for 'em it's like a domino effect and everything's not right. A radical change comes first with a capital letter A which stands for ATTITUDE and next one goes with capital letter I stands for INTELLIGENCE. I' m certain that AI robots knew it well.

[@jhaycalinao3566]

Wow. This is great a help to me. Since I am planning to apply to become a call center agent. Thanks onto this kind instructions and about the perspective to expect. Great this is nice. :) Thanks

[@danicajaneblancada2226]

I really don't know what to feel knowing that I'll be on nesting on Monday. Huhuhu thanks Candace, this really helped me a lot!! ❤️

[@dwightpangz2036]

Update po ?? Manager kana siguro kasi 9months ago napo ung comment mo 😁🤟

[@guilleningal399]

Updateee

[@havierutto9098]

Updateeee

[@mikeemobe9779]

Update pls

[@JYPHTune]

Update please

[@simplei]

Your really amazing, I'm not a call center , but I just like the way u talk and your attitude, keep the good work ✨👍🤗

[@justineera431]

Thank you, it helps me a lot! Im already on nesting

[@tanyagamboa8536]

Thank you miss! Anxious and nervous about my nesting on monday. Hope i can apply these.

[@dubukim295]

Manifesting to pass the product training and nesting

[@mommymusiclover100]

I love the you talk, so relaxing.

[@joshpertez833]

Its my third day of Nesting and thank you for the tips. Big help😁

[@gilb-s1s]

Thank you for these tips.

[@malcysadventure7402]

I’ve been waiting for this,its our second week of nesting

[@user-jt7tk6qh2o]

I love u so much! Watching u makes my anxiety go away about training 🥺❤️

[@aldreakimambrocio7201]

thank you for the advices, it is a really big help! my training is coming.....

[@joshuapar2143]

Will start my first call center exp. next week, thank you for this!

[@rolandocruz5428]

Awesome! Thanks for the helpful info.

[@jenysuslimbaga9716]

I love your videos miss. Thank you for all.💎🌱💕

[@jaycelanober8929]

I am on ABAY right now, and I follow your advice each video..I hope I will get to prod soon ..

[@sharekolang9473]

Yes! another informative vlog thankyou Ms. Sheena🥰

[@fritzninoperater3979]

thank you for all the guide you provide ☺️

[@briannemarchito3131]

We did our first live call today and It makes me think if I can really survive in this industry. I'm having a hard time understanding the accent of the customers. Although I passed the assessment, I am not that confident that I can pass our nesting that will start next week.

[@mstrabajales7868]

3hrs ago?! Why didn't i get a notification? Another loved video! Lovelots Kwestyon! ❤🥰

[@matthewandreicuizon142]

Thank you! I really need this

[@johnlloydpacardo2887]

I really love all your contents

[@mdl4274]

This is very helpful! Thank you 💙

[@joreencarbonel7104]

Hi Ms. Sheena! We're not allowed also to bring pen and paper were on GY shift and taking notes after shift was really hard because we're already tired when we get home. But for now I'm really doing my best to get a hold on our lessons and currently were on our first day on PST. This will be my first job so I'll promise that I'll do my best and survive the Nesting. 😊 Thank you for your help.

[@marsanrivera379]

Any updates po? Hehe. Hoping that it turns out good.

[@seancarlobulong523]

What happened now??

[@ariesaudio9911]

Hi, how are you? How was your work?

[@maryjoyjabagat6691]

Update?

[@angelagranzon6001]

This is really helpful! Thankyou 🥺❤️

[@mardyhugues5894]

your edvice help me a lot cause l taking a training right now

[@estarosalionsinpride5988]

Omg I really need this! Nesting ko na next week waaaaa thank you

[@chitareyes6970]

So helpful and informative.thanks

[@themaroongirl12]

we'll be having our nesting phase later tonight 😭 I'm so nervous ajdklsllslsls i feel like crying but thank you so much, you literally played a vital role on my part. God bless you atiii ♥️

[@Kwestyon]

Good luck!💪

[@roxenne1771]

Next week is our NESTING!. i hope i can pass it!.😢 . Thank you for the TIPS !

[@Honeyonwheelss]

I will start my nesting this Monday so I am so nervous but ty for your information and time , I love you 💕

[@jtddesigns9513]

Kumusta yung nesting?

[@YeyDaisy]

I will be starting my training on monday and your videos are my go-to this days. Thanks for all the advices ❤

[@garyj.2424]

How about versant

[@ma.christinagajigan5272]

Pp Wàa

[@havierutto9098]

Update?

[@jericobalbuena1104]

Hi! Candes it really helps me lot, thank you for this video

[@seahatienza]

i'm in my 3rd day of nesting and this is really what i need!! omg, thank u ❤

[@shuaibahmad5830]

Any friend have a group about call center?

[@lorencesvlogs1834]

thank you so much for all the tips.

[@jovanieaustero2449]

thanks for this.. knowledge base a greatly help

[@eduardotrujillo4834]

Thanksssss, i have nesting the next week, this video make me feel less nervous , and more confident, definitely put this tips on work.

[@janmichaelsz]

Hey, how did it go?

[@eduardotrujillo4834]

@@janmichaelsz thanks for asking, the nesting was great, I have help from my support on my third day the nerves disappeared, this is my first week on production and is great.

[@janmichaelsz]

@@eduardotrujillo4834 I’m glad to hear that🥺 wish you the best! I’m starting nesting next monday and I’m not that confident, I try to study and practice everyday, hope everything goes well.

[@lailanisevillena5335]

Thanks to you.because of this vedio ive past my nesting

[@celjon8199]

Hi Sheena I have been your follower since 2020 and I'm grateful for your tips in your videos about working in a call center. Up until today, I've found your videos so helpful! I'm proud to say that I'm endorsed recently in the production♥️and still checking every now and then for your new topics..

[@nelearnguitar8436]

Thank you for all the tips

[@mayronaleman6129]

My favorite You Tube Channel, I want to get your English level, I know following yours advice I'll get it

[@itscoachjo-ann8869]

Thank you so much for your videos.

[@alexaraintuzon4644]

tnx for this day lessons of yours more power to you, God bless😍😘😍

[@CarlosGonzalez-po3ij]

Congratulations on your channel It's been quite hard for me to master English for this kind of job...i wouldn't like to give up but it has too many rules

[@aldexterabsin9467]

information overload💖🥰 thanks!

[@eraxinamoresytc6959]

Thank u for sharing ur knowledge.

[@Joanfab88]

Thank you for this video. I really need this tips. Goodluck to me!

[@lcurtcovers6211]

I'm quite nervous with my incoming nesting, but this video gives me a comfort😞

[@queenanntembrevilla5272]

Thank you so much for the Tips 🥰🥰

[@jhonbalanag4692]

Im currently in my PST training WFH set up and im watching to gain more confident in speaking english

[@jansenhazelnadado4587]

I will be on training Lab on monday... Im nervous🥺 i need to watch more of your videos

[@jvpateres-yp6mo]

Thank you for this video I actually learned a lot of what to expect if I will be on this field. 😢 I am watching always of your videos and coping some new vocabularies that are new in my ears 😢 your video is so important that a viewer would tell don't skip hehe. Hope you will create some more and some vocabularies for us newbies that are planing to be in this industry. Hope you make some one day because it's gonna be helpful not just for me but a lot viewers from your content. We need this vocabularies to wide up our knowledge so that we can be fluent and confident because of having so many words to express. Godbless my dear 😘😘

[@KelvinShowTV]

I love your videos!!!!

[@jessjadulco847]

Thank you Miss Kwestyon!

[@jojomortera1201]

Simply amazing!

[@jeweltrinidad9578]

Manifesting to pass the product specifics & nesting❤️❤️

[@AngelineJarabelo-qo8nq]

Thanks for your tips ❤️

[@jovielynkhan3121]

Thank you so munch for the tips. sheena God Bless you☺️

[@janiedejesus9154]

We had 3 days call-taking last week and thank God I overcome every call and gained good voc's out of it. ☺️😍. I still need to work out my multi-tasking specially documentation while on call. 🙏

[@yeslyarianavargasgranda7793]

Yo amo estos videos. 😍

[@cyclops9202]

Hey kweyston I've been watching your videos to prepare myself before i apply for a call center for advertisement/marketing and your videos helped me alot ♡ my english is not bad but i struggle to Spell someone's name would that become a huge problem for me as an agent?

[@SamSon-co8mr]

This would be my second time around in BPO , I was assigned in Retail account, Now I'm in Booking account. Retail wasn't that easy tho I'm hoping booking account would be more not that too complicated lol anyway still waiting for the training tho . Your tips is very helpful my friends use to ask me what tips I can give . I always tell them to listen and watch in your videos ♥️

[@LourdesBlancor]

I’m in a Booking account!! I’m a new hire. How is work in this account ? Give me your best advice please

[@SamSon-co8mr]

@@LourdesBlancor It's awesome ... It's not that hard just a few irate cx. If ever you'll encounter one just stay compose and be confident .

[@allinbacaltos8721]

@@SamSon-co8mr hello, can i ask you why you find retail account hard ? I'm a trainee in retail account for 2 days now. i just want to know your experience in retail account

[@SamSon-co8mr]

@@allinbacaltos8721 it's not that hard in retail what I mean to say is too many irate customers .... Like so mad and upset .bity if you have high Patience I think you'll excel...... Just build some rapport . So you can connect to them ..

[@SamSon-co8mr]

@@allinbacaltos8721 I'm a former customer service rep. In Amazon . Tho