Any Thoughts

As a support, i would suggest to maybe change the opening spiel... But it depends on you.... Just an opinion

I currently working in BPO industry for almost 2 years and 3momths now but I'm nog good in english but everytime i wear my headset i can speak and communicate using english language with my american customer and i can resolve there concern easly i don't know why even i worked here in industry I'm still not good in english specially my grammar :(

Good morning, Ma'am I'm having my final interview this Jan 2, so I'm starting to watch your videos everyday I hope I'll pass the interview

The supervisor we are talking the customer she complaint regarding this issue.i can't resolved first as supervisor Listen to the complaint tank the customer for bringing to the matter Apologize and accept ownership don't blame the other's.

Hi Miss Sheena! Is this applicable to business degrees on what not to mention??

working in a call center does improve english?

for my own experience applying as call center agent is not easy you need to prepare some answer or prepare some additional ideas. i've applied once not succesful but now I will do my very best to claim a new carreer.

i hope that in the call center i am aplying would have that rules for customer service because there are many people who are angry without any reason even though if we resolve the issue they still get upset-

I never skip ads whenever I watch your videos, someday, I'll be able to work in a BPO company. You're my biggest inspiration to enter this industry!

I swear not all but most American customers are arrogant, rude

Customer service means apologizing for something you have never done😢 too hectic. Respect for customer service people 🫡

I passed my final interview a few minutes ago because of your video's help. Thanks be to God!

❤❤❤thanks for tips Maam..

Still helpful in 2024!! Sana matanggap!

I really need to work on this, thank you for this video.

Newbie here to the industry. I got zero experience or exposure whatsoever. Been at my company for 3 months now, this month was rough compared to the previous one. But your videos are helping me bit by bit. Thank you so much no matter what happens

One of Philippines biggest industry is online customers service reps. In a year or two, the industry is going to feel AI's impact, and in a few years, likely destroy the industry.

I'm at nesting period and I handling financial. This is all I need to improve my comms skills. this is very helpful thankyou!❤

Hello! I'd like to share that most of the times I use your videos on our online platform content for our agents for Tips. I appreciate your videos and more power in creating those. :)

Asian Tech-Hub Inc. Baguio Batch 13 Trainer Wilson Ortiz Appreciation Message: Thankyou for the ideas. ❤

Asian Tech-Hub Inc. Baguio Batch 13 Trainer Wilson Ortiz Appreciation Message: Thank You for sharing us some tips. I appreciate the information.

@everyonemay HIGHLY SKILLED Manager dito. maging mapagpanggap tau sa comments. haha. @mrxsneak2693

Lecture: Tips to Ace Your Initial Call Center Job Interview --- 1. Understand the Call Center Industry and Job Description Key Insight: Show that you understand the responsibilities of a call center agent. Agent's Role: The voice of a company/brand, handling calls to assist with questions, troubleshooting, or selling products/services. Key Skills: Attentiveness, calm demeanor, tech-savviness (navigating tools/software). Goal: Ensure customer satisfaction by helping solve their problems. Why it matters: Demonstrates research and genuine interest in the job. --- 2. Ensure Your Resume is Accurate and Up-to-Date Key Insight: Always keep your resume clear and updated. Common Pitfall: Gaps in employment history can raise concerns. Tip: Be prepared to explain any employment gaps (e.g., taking courses, side gigs, family business). Outcome: Shows responsibility, transparency, and preparedness. --- 3. Prepare a Solid Reason for Wanting the Job Key Insight: Have a clear, honest reason for choosing a call center job. Example: Admire the industry’s impact on communication skills, confidence, and personal growth. Tip: Link the job to personal development and career benefits (e.g., confidence, patience). Why it matters: Demonstrates commitment and a genuine desire to work in the field. --- 4. Research the Company Key Insight: Understand the company’s history, achievements, and culture. Tip: Learn about awards, reviews, and why the company is an ideal workplace. Example: Mentioning the company’s customer service excellence award shows you've done your homework. Why it matters: Shows that you are invested in the company and its values. --- 5. Prepare for Common Interview Questions Key Insight: Be ready for common interview questions. Tip: Practice and memorize answers to frequent questions (e.g., "Tell me about yourself," "Why should we hire you?"). Strategy: If you're prone to mental blocks, rehearse your answers in advance to build confidence. Why it matters: Prepares you for smooth delivery and allows you to focus on unexpected questions. --- 6. Be Open to Night Shifts, Holidays, and Shifting Schedules Key Insight: Be flexible about your work schedule. Question Example: “Would you be open to night shifts and holidays?” Tip: Show readiness to work during off-hours (e.g., graveyard shifts, weekends, holidays like Christmas/New Year). Why it matters: Demonstrates flexibility, an important trait for call center work. --- Summary of Key Tips for Success: 1. Understand the Industry: Know the role and key responsibilities of a call center agent. 2. Update Your Resume: Be prepared to explain any gaps in employment. 3. Have a Good Reason: Be ready with a clear, thoughtful reason for wanting the job. 4. Research the Company: Demonstrate knowledge of the company’s achievements. 5. Prepare for Interview Questions: Practice common questions to avoid mental blocks. 6. Be Flexible with Schedules: Show your willingness to work various shifts and on holidays. By following these tips, you'll be better equipped to present yourself as a strong candidate for a call center position.

Lecture: How to Ace Your Initial Call Center Interview This lecture outlines a practical approach to acing your call center interview, focusing on effective communication, showcasing relevant experience, and demonstrating adaptability. --- I. Introduction and Mindset 1. Stay Calm and Confident Interviews are conversations to assess fit, not interrogations. Think of it as a light chat to share your experiences and skills. 2. First Impressions Matter Greet the interviewer with enthusiasm. Use their name and thank them for the opportunity. --- II. Essential Interview Questions and Best Responses 1. Tell Me About Yourself Highlight relevant education and experiences: Example: “I studied Communications, which helped me develop interpersonal and analytical skills.” Be honest about challenges and how they shaped you. 2. Why Join a Call Center? Emphasize a desire to help people and your communication skills: Example: “I’ve always been drawn to roles where I can help people and find solutions.” 3. Understanding of a Call Center Agent’s Role Showcase knowledge of responsibilities: Example: “Agents handle customer inquiries, troubleshoot issues, and ensure a positive customer experience, reflecting the brand’s image.” --- III. Addressing Practical Concerns 1. Handling Shifts and Stress Display adaptability and mental preparedness: Example: “I’ve researched the role and know it involves stress and shifting schedules, but I’m prepared to adapt.” 2. Dealing with Challenging Customers Focus on empathy and problem-solving: Example: “I see handling difficult customers as a chance to understand their perspective and find cooperative solutions.” 3. Receiving Feedback Treat feedback as an opportunity for growth: Example: “Feedback is a road map showing where I am and where I need to improve.” --- IV. Leveraging Past Experience 1. Highlight Relevant Roles Example: “Working at a café taught me patience, adaptability, and clear communication under pressure.” 2. Draw Connections to the Call Center Role Example: “The fast-paced environment of the café prepared me for managing multiple tasks while ensuring a great customer experience.” --- V. Adapting to Remote Work 1. Tech-Savvy and Prepared Highlight readiness for remote setups: Example: “I’ve created a quiet workspace and am comfortable using technology to stay productive.” --- VI. Questions to Ask the Interviewer 1. Show Curiosity and Interest Example: “What is the typical career progression for agents in your company?” 2. Learn About Opportunities Example: “Could you tell me more about the training programs available for advancement?” --- VII. Key Tips for Success 1. Understand the Job Description Research the role and be ready to articulate the responsibilities. 2. Practice Communication Skills Speak clearly, maintain eye contact, and listen actively. 3. Showcase Adaptability Highlight examples where you’ve handled change or challenging situations effectively. --- VIII. The Final Step 1. Post-Interview Process Be prepared for additional assessments like typing speed or language proficiency tests. 2. Express Gratitude Thank the interviewer and express excitement about the next steps. --- Key Takeaways 1. Approach the interview with confidence and enthusiasm. 2. Highlight relevant skills and experiences that align with the role. 3. Show adaptability, resilience, and a customer-focused mindset. By following these steps, you can make a strong impression and increase your chances of advancing in the hiring process.

Using AI software as call center agents are indeed the future. It is unavoidable. Human touch present on the other hand is a crucial component via a real person but nuances can also be applied in the AI scripts which can give that "human agent" impression. Businesses will surely save a lot of money with using AI software than paying salary to employees. Either way, we'll see in the coming years how many of these companies will use AI in their customer service.

0:48 “Thank you, Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance." Asian Tech-Hub Academy Incorporated Batch 13 Trainer Wilson Ortiz 36:43 Thank you for sharing all these information to us, this will surely help us in passing the interviews and securing a job. Continue sharing and helping . 😊😊

0:35 “Thank you, Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance." Asian Tech-Hub Academy Incorporated Batch 13 Trainor Wilson Ortiz 11:07 Appreciation message: Hi, thank you for you time and effort in making this kind of videos, this will be of great help especially to us newbies. Please continue the good deeds. Have a great day :)

You'll get dsat in this kind of call.

Asian Tech-Hub Inc. Baguio Batch ___ Trainer Wilson Ortiz Appreciation Message : This is very informative and it gives me so much ideas for our training and also i learned some informations thats needed in applying for a BPO company.

Sheina Hi I am girl From pakistan plz Share your Number Plz😢😊

You are actually doing great job😊❤️ Love from Pakistan❤️

“Thank you, Kwestyon. This video is very informative and helpful for me as a newbie in the BPO industry. We greatly appreciate your insights and guidance." Asian Tech-Hub Academy Incorporated Batch 13 Trainer Wilson Ortiz

“Thank you, Kwestyon, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance." Asian Tech-Hub Academy Incorporated Batch 13 Trainer Wilson Ortiz

I'm so thankful I found your tutorial regarding Self-introduction, I have my Work experience but so far for the position that I am applying for,, and you kick it! Thanks a lot!

It's wonderful today to check your KZbin channel at we had new idea to teaching how to conversation the other's people. I'm learning to speak English but now very interest your significant voice tone very nice difference day..

Before AI...There is Ai-Ai delas Alas a Filipina actress hehehe

Asian Tech-Hub Inc. Baguio Batch 13 Trainer Wilson Ortiz Appreciation Message: thank you for this video

Asian Tech-Hub Inc. Baguio Batch 13 Trainer Wilson Ortiz Appreciation Message: thank you for this video

Asian Tech-Hub Inc. Baguio Batch 13 Trainer Wilson Ortiz Appreciation Message: thank you for this video.

Merci beaucoup pour cette video ❤

definitely mam.and elementary teachers should have taught us that way. peso and pesos...

I want to give myself to go to BPO because I want to know if I am capable of this kind of job ....soon

Best video❤😊

I did my first job interview watching this video ❤ I’m glad you helped me on getting the job.😊

Hands-on best training for anyone working with customers.

While this was a roleplay, it really captured what takes place with unruly customers. Great video, and I appreciate your content.

Wonderful video❤😊

I really love your content since I was an intern customer agent, you helped me a lot and you still helping us thanks, I always go back to your videos when I change role

Is chatgpt free I want to use it may you please give me link of chatgpt voice version?