How to Prepare for AWS Cloud Support Engineer | AWS Cloud Support Engineer Interview

Hey Everyone! Welcome back to my channel, hope you guys are doing extremely well.
In this video I will be explaining the job role of AWS cloud support engineer and how to start preparing for it.
**notes for CSA/CSE prep (linux/networking/Leadership principles):
drive.google.c...
**my LinkedIn Profile: / ankit-kumar-33b0551a2
**Amazon jobs portal link: www.amazon.job...
Read about leadership principles from here - www.aboutamazo...
S.T.A.R method - www.vawizard.o...
Example questions which can be asked -- Tell me a time when you went above and beyond for a customer. Tell me a time when you disagreed with your boss / colleagues.
here is the job description for your reference-
DESCRIPTION
Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Key job responsibilities
First and foremost this is a customer support role - in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
We hire people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
As we operate on a follow-the-sun model, with sites located globally, there is no after hours on-call or mandated overtime in this role.
A day in the life
Every day will bring new and exciting challenges on the job while you:
Learn and use ground breaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
Interact with leading engineers around the world.
Partner with AWS teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services
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[@mohammadghiyasuddin3695]

You are amazing bhaiya, keep uploading videos like this.

[@code.career]

Thank you, I will, Keep supporting :D

[@Varsha.2212]

​@@code.careerplease let me know from where exactly to follow the resources ? Like any specific KZbin channels or any specific course on Udemy like that please 🙏

[@Varsha.2212]

please let me know from where exactly to follow the resources ? Like any specific KZbin channels or any specific course on Udemy like that please 🙏

[@code.career]

use chatGPT and google concepts which you want to know more on, use websites like geekforgeeks, javatpoint, or follow some good youtube channel for linux and networking

[@rehamanshaik8700]

As im a beginneer and want to start my career as CSA in AWS so what courses should i learn step by step guide needed please

[@code.career]

sure bro, I will make a video on this, since many people are asking about it.

[@user-eh6nu3tm6t]

I also applied for CSA role -- on 26 June -- And I have't received any mail-- from Amazon for selection and further process -- How long I have to wait or the opportunity is gone -- someone gave me a referral to apply -- - I am preparing for it -- (help me)

[@code.career]

just wait will you get a mail for Online Assessment

[@-Manipriya]

Could you please share the pdf file for managerial round

[@code.career]

Sure, adding it to the description Of the video

[@code.career]

drive.google.com/drive/folders/1pzt_zSxzZ82iS3a6WWpZXqfHQ0mIv_Qn?usp=sharing

[@movies_shoorts_21]

Bro i have applied for CSE (linux) in Amazon i have basic knowledge of aws and linux if i prepare for interview with your given interview prep material will i able to crack the interview ?

[@code.career]

Yes you can, they wont ask anything from AWS, just linux and networking concepts should be strong and you should give good STAR stories in the managerial rounds

[@movies_shoorts_21]

@@code.career in linux i know all commands only not the troubleshooting will i able to crack with your interview material which you provided in description ?

[@queentonmetiso6173]

Hi thank you this is very helpful, is there any advice you can give to someone interviewing for the same position, but in windows

[@code.career]

I was asked to choose between Linux and OS, and I chose Linux, and they usually prefer to ask questions on Linux, but if you are not that good at linux you can go ahead with Windows

[@lofiboy7866]

Hi howmuch time needed to prepare for all things and give interview, please tell sir

[@code.career]

easily around a month

[@MohanGond-o7d]

Thanks it was very helpful! Can you please share the pdf file??

[@code.career]

In the description

[@code.career]

drive.google.com/drive/folders/1pzt_zSxzZ82iS3a6WWpZXqfHQ0mIv_Qn?usp=sharing

[@sauravjha7578]

How to prepare for aws cse security interview

[@code.career]

Will make a video

[@Ashish_shots]

Bhaiya AWS Genuine course Kaha se le if to start journey from 5sem

[@code.career]

AWS genuine course,.. you can start preparing for this certification - AWS Certified Cloud Practitioner there is a channel on youtube called FreeCodeCamp, they have a great video on this certification preparation. also go through this to understand certification paths more --> d1.awsstatic.com/training-and-certification/docs/AWS_certification_paths.pdf

[@Rahul-jz9fx]

Bro these is experience role right not for freshers

[@code.career]

Yes, for freshers there is a different role, it is called Cloud Support Associate

[@CSMADHUMITHAP]

Hey can i know where can i apply for the cloud support associate role?? I already applied through tha amazon career page,still asking if there is any other way for a quicker response..

[@code.career]

Try reaching out AWS recruiters on linked in

[@code.career]

Name of my recruiter who reached out to me on Linkedin --> Mubena Begum

[@ramamsripada6096]

Hi just now finished with the managerial round (cloud support associate) how long does it takes to get the result? Pretty nervous about this result because as I don’t have any prior work experience to answer but tried to answer every question. Your reply would be much appreciated.

[@lakshmisripriyam4918]

Hi I completed 2nd technical round today I didnt get update after that when did you completed your 3rd round at what time

[@ramamsripada6096]

@@lakshmisripriyam4918 Did you get any update? 2nd round was completed at 4:45 pm and they scheduled my last round right away within 15mins at 5:00 pm, by 5:35 the round was completed. Hope this helps..

[@awez4373]

@@ramamsripada6096 can you provide some tips to crack 1st and 2nd round I have an interview on 6th July

[@ramamsripada6096]

@@awez4373 your whole interview would be based on the concepts they provided, and go through the questions this guy provided most of them were asked. Main thing Is be confident and be sure about your answer and the terms that you use because he ask follow up questions much deeper on what your answer, have a clarity about the concept and real time troubleshooting processes complete scenario based especially the networking round. All the best.

[@code.career]

I think if you made it this far, you will surely clear it All the best for your results ❤

[@kabdulhayyu6542]

Salary range

[@code.career]

12-15 LPA can be expected

[@awez4373]

@@code.career Is it CTC or base pay let's suppose my current base pay is 10LPA how much can I expect in this role(CTC not included)

[@lofiboy7866]

Sir what will be the package or salary of this role please tell

[@code.career]

15-20 LPA

[@venkatvenky7415]

Bro i need support for CSE.

[@code.career]

Tell me bro