How to reset and set up your 4G V380 PTZ Solar Camera.

[@AKB114]

Hi, all of a sudden my camera is not connecting to the network and its blinking thrice continuously . There is sufficient data in the sim card, inhave tried other sims too. But it's not working at all. Tried to do reset too but no luck.

[@blackpegasus_01]

Hello. I've bought same camera few months ago. Now I went to configure it and there's no qr code for it inside/ on camera itslef. Seller ghosted me. What can i do ? I certainly have data on a sim card etc. Tried everything there is in instructions for it. Thank you for your answer

[@Connectedglobe]

@blackpegasus_01 you need the bar code or the camera id to access the camera. Without it, it's impossible to view it, though your camera would be online. The only solution is to change the patch board inside the camera, and that's a hardware work.

[@noganoga3401]

Which username and password do you put at minute 3:10? Are they for the camera as they appear by the barcode or they are for the V380 pro app?

[@sibiria88]

Password???????

[@mohdtayyabrao116]

my camera is working fine for a long time all of sudden I start getting problem of device offline. I am not sure whether the problem is with 4G sim or 5G sim. Please help

[@Connectedglobe]

Confirm if the sim card is still active. Your network provider might have blocked the sim card. You can also change the sim to another sim card of a different network provider.

[@mohdtayyabrao116]

@@Connectedglobe I already tried with multiple sims which are working fine but seems camera is not working with 5g sim but when I tried with old 4g sim it was working. What should I do that same camera can work with 5g sim

[@BadriHH]

Try to reset the camera ​@@mohdtayyabrao116

[@ibrahimlawal332]

Since the model is 4g originally, it can't be adapted to work with the network just like it's applicable to 4g sim and 5g phones that can't work together.

[@mohdtayyabrao116]

@@ibrahimlawal332 But when I used another sim which I use as my personal number then it works perfectly but the sim that i purchased for camera it doesnot work

[@AbuMona81]

Please how can I reinstall the softwar? It was working fine but one time isking for update the software when start up update it brokdown. Now the camera is working but cant connected with app. How can i fix it please.

[@Valentindum95]

I have the same problem. Did you find a solution?

[@AbuMona81]

@@Valentindum95 The support team say the chip is damaged.

[@Connectedglobe]

Hi, ensure that there is data on the sim card. If it this doesn't work, ensure that you are using the correct cam id. If this doesn't work, format the camera by holding the reset button. Thereafter, insert the sim card and allow the yellow indicator to come on. Setup your camera using the correct camera Id.

[@Connectedglobe]

I've not experienced this before. I dont think the chip can get damaged just because of an update. Since the camera is online, I feel the data on the sim card has expired, or the user is using the wrong cam id.

[@Valentindum95]

After two days of perfect operation, the v380 Pro application requested a firmware update. The update failed and since then the yellow indicator does not light up.

[@annipieswitpie8115]

Please how do i know the data balance?

[@noganoga3401]

Mine is requesting for the APN, the username and the password. It's also saying I should press the reset button for 1sec for the camera to enter the APN configuration mode. I tried but it's not getting there. It just keeps flashing red. Have you not encountered the same problem or your SIM just worked right away?

[@mathew-9899]

Mine to requests the same thing.. i have contacted the telecome company and fed in info they habe given me but it has still failed

[@CatiArti]

I habe the same problem. Do you resolved this?

[@javascripter9477]

I have the same problem. Application shows "device offline" and requires apn setup. Did you solve this problem somehow?

[@matshidisomalefane8612]

@CatiArti I am experiencing the same thing, you were able to get it right?

[@_FernandoRamos_]

Também estou com mesmo problema, a luz amarela não aparece. Já tentei com varios SIM's. Ao pressionar por 1 segundo a luz amarela não acende como diz no manual.

[@josephamouchia141]

Hi, pls give me the name of the app to connect on your phone

[@Connectedglobe]

V380pro

[@ibraheemrasaq1942]

Can I connect camera to WiFi instead of sim as am in UK instead of Nigeria where I can connect to QR mode

[@Connectedglobe]

If it's dual network camera (meaning that it has two modes and you can switch from 4g to wifi), it will work. Most cameras have one mode, they are either 4G Camera or Wi-Fi Camera.

[@lamalic2773]

Mine is not working at night,what might be the problem?

[@melguebliabdo4907]

I have similar camera but I have probleme .It not online . It with red light . If you havr any solution please

[@Connectedglobe]

Okay. This might be due to one of the following; No internet data on the sim card (get data) or camera does not support the sim card (get another sim card of a different network), or power loss if the cable was extended (reduce power cable extension).

[@AidilShah80]

Yes same always red light

[@blackpegasus_01]

​@@Connectedglobe Hello, I've received a camera few months ago and only now went to configure it, but there is no qr code inside anywhere, seller ghosted me. What can i do ? Its a 4g only camera , tried everything there is is instructions. Sim card 100% have data on it .

[@ΑλευράςΘεοφάνης]

my camera works with only one specific sim card of one service provider. if i try another sim card the light is always red. ofcourse i tried reset. What can be the isue that some sims work and others dont?

[@Connectedglobe]

It's because your camera was configured to work with a specific network frequency band.

[@ΑλευράςΘεοφάνης]

@@Connectedglobe do know the working frequency band of the camera?

[@Connectedglobe]

You can get the frequency band from your supplier.

[@javascripter9477]

​@@ConnectedglobeDo you mean sim card supplier or camera supplier?

[@josephnwaka3150]

Camera supplier​@@javascripter9477

[@IloCalistus]

Can we connect this camera to a wifi instead of using SIM card?

[@Connectedglobe]

No, it's 4g and it only works with a sim card.

[@lazyhuslters8602]

Do you need to subscribe the sim card

[@Connectedglobe]

Yes, you need to subscribe

[@javascripter9477]

​@@ConnectedglobeHow to do it?

[@andreeastefan9188]

I had a 4G camera (model Solar-okam-2lens-4G) and it doesn’t connect to my phone. It has sd card, and sim card(new), I reset it, I tried with QR code, also uid, but doesn’t work…

[@garf7959]

Same here, did you solved the issue?

[@annipieswitpie8115]

Mine view for a second and stops what could be the problem

[@cosmas1565]

Mine V380 pro has been working well since installation but can’t work, I changed the lines, lines are okay but camera can’t work , where could be the problem

[@kenzender7290]

Reset and configure again.

[@Connectedglobe]

This camera does not work with all networks. So, you can try another network provider.

[@Connectedglobe]

Thanks

[@genwigs2503]

How do you get the camera to recognise a new sim

[@Connectedglobe]

Once you insert it into the camera, it will recognise it. If it does not recognise it, it means it does not support the simcard.

[@genwigs2503]

@@Connectedglobe the sim card is from the same provider.

[@Connectedglobe]

@genwigs2503 Okay, have you used that same network on the camera before, if yes, check if the simcard has been activated.

[@genwigs2503]

​@@Connectedglobesim card is from the same supplier. I could not find the old one so a new one was bought

[@genwigs2503]

​@@Connectedglobesim card is active as it was tested in a phone first, then place in camera.

[@mutebijulius8419]

My camera has lost sound lately what could be the issue

[@hybriddrones]

Does V380 pro connect to ubox app ?

[@Connectedglobe]

No, it doesn't connect.

[@juanestebanguarnizo613]

Como le hago si un amigo cambio la contraseña de mi camara y dolo tengo el iD

[@sebastianondogaokot9134]

My camera was installed on 12/05/2024. 3 weeks ago it went. How do I get back the connection?

[@kenzender7290]

Connect again

[@Connectedglobe]

Thanks

[@Connectedglobe]

Please download the app and reconnect.

[@HamMah-sc4ez]

Help, its connected to solar and i also switch to electricity but still it says low battery

[@Connectedglobe]

Check the cables, if the cable is too long, there might be power loss. If the cable is not the right cable, there might be low transfer of power. If the cable is broken somewhere, there might be power loss. Check the batteries If the batteries are weak, it can result to low battery even after charging. Check the camera settings If it's on high power consumption mode, it can result to low battery. 24/7 led light, alarm, and high volume can also cause this.

[@akandekehindeoluwasegun7880]

What can I do sir my 4G camera is not working again?

[@Connectedglobe]

Troubleshoot it to know the problem.

[@NyumbaniBackyardFarm]

I have reset several times but it doesnt go online , data is there and power is okay..what coupd be the problem. Should i first delete from app and then reconnect or

[@Connectedglobe]

Try another network. The sim card network might not be compatible with the camera

[@lezielmangubat2432]

Our problem is the lights keep on flashing. How to turn them off? Thanks

[@pauldawolo1274]

My V380 camera is not coming on, I have charged it for 10 hours still not coming on help, please

[@kenzender7290]

Reset and configure again.

[@Connectedglobe]

Check if the batteries are fine. Check if the cables from the batteries are connected to the board.

[@Connectedglobe]

Thanks

[@alvinarian4939]

How to fix problem if input set password but "network connection failed"?

[@Connectedglobe]

Ensure that there is data on the sim card.

[@alvinarian4939]

@@Connectedglobe yes I have, cause instalation procesing until I get pop up for fill password camera in app but at point I click confirm I get info pop up "network connection failed"

[@Connectedglobe]

@alvinarian4939 Reset the camera. If it doesn't work after resetting it, you will have to change the sim card. I have encountered this kind of issue before, but in my own case, there was data on the sim card, but the data had expired; after topping it up with data, it came back online.

[@alvinarian4939]

Thaanks before for your attention, in this case is Same Simcard I try used to other cctv only 4g(without solar panel) and no problem Maybe u can asking this problem case to suplier or other and id I can fix problem I will info again Thanks for attention

[@Connectedglobe]

@alvinarian4939 Different cameras come with different network frequency bands. Because this particular sim card (network) worked with other cameras does not mean that it will work with this particular camera. Always ask your supplier for the network band of your camera, so that you can know the simcard network provider in your country that supports it.

[@NwankwoCasmir-j9c]

My own is lighting device offline through my phone

[@Connectedglobe]

Pardon

[@olabodeboluwatifesirb6494]

Have press the button,but no sound respond

[@Connectedglobe]

Though, this is unusual. But I've experienced it before. There are two things to troubleshoot; the hardware (speaker) and the camera's software (software update). For the hardware, check the camera's speaker if it's still connected to the patch board. If it's connected, do a software update/upgrade.

[@akandekehindeoluwasegun7880]

Pls sir, if the camera is stop working and i have power off and then on back, and still is not work. Can I reset the camera or what can I do sir?

[@BasirSama-e4i]

Please hindi

[@Connectedglobe]

Okay

[@JuliusSalcedo-e4f]

This is a scam, there no available 4g sim now its phased out

[@cosmas1565]

Sure

[@Connectedglobe]

Really 😂 . If you don't know about a thing, don't condemn it.