How to Reset your Philips Hue Bridge | Featured Tech (2021)

[@dbmunson]

Your video and directions were straightforward and helped restore my Hue Bridge and lights!

[@itsmeamanda01]

is this what we should do if we are moving and leaving the light strips etc for the new homeowner? will it be easy for them to set it up?

[@McCloud23892]

i wonder if this would solve my " philips lights accessory already in another home" on my Apple Home App issue since I'd moved to another home?

[@slik]

Did it help i moved from another house a year ago and i have 5 strips and 18 bulbs and i want to be able to set it up again from scratch but I didn’t delete the lights before i removed them so don’t know if i can pair them again like new

[@latreaserankin4169]

My bridge is connected and see the lights in the app and I can control the lights manually. I set up my preferred automations/routines, however the lights aren't coming on at the preferred/scheduled times. Any advice?

[@joshmarshall4408]

Thanks for the post. I’ve tried everything from resetting my router to resetting the app. I had the bridge connected and my lights were working, I can home and the lights were off and my bridge was still connected. I go to the app and it was just buffering, couldn’t find my room or the correct bridge, I reset the app and also deleted the app and got a new Ethernet cable and everything. When I go to connect my bridge, all three lights on top are on and it immediately says “no bridge found” any answers?

[@FeaturedTech]

Hi Josh, it seems like you did everything by the book when it comes to troubleshooting. I recommend reaching out to Philips at this point for further assistance.

[@joshmarshall4408]

@@FeaturedTech thank you I figured it out

[@frankblum397]

@@joshmarshall4408 can you tell us what the solution was ? :)

[@BuffVFX]

dealing with this now...what was the solution?

[@ryxennnn]

@@joshmarshall4408 PLEASE TELL US HOW

[@Little_Bitz]

This may be a stupid question, but what need cases would you do this?

[@CMase1]

Hey would this work for if instead my hue bridge is refusing to update?

[@TheCheezer14]

A few months ago i bought 4x hue ambiance downlight along with dimmer switch and hue bridge. Everything worked fine but, a few days later, my friend texted me cuz he wanted to check my lights out, then I went to the hue app, and it said all the lights are unreachable, i waited and waited and waited. Nothing happened. Then i removed one of the lights and searched for the light, didn't find it. Sadly, i had no option then i replaced the hue bridge and the cable and removed all the lights from the old bridge. Then i searched again, i was scared. Guess what, didn't work! Can you please help? I spent 300 bucks on the setup please help

[@subhasbhatt]

Thank you. This solved my problems.

[@gerhard2257]

Hi,maybe you can help me out In my case the blue ring is blinking,1 long and than a few times very short,i can connect ist easy to the app but i not able to connect a light or a Switch but they are working with my other bridge,i reset,remove it from the app,change cable,plug out and in again use the clear option in the app but it’s still the same

[@mariusvodermaier4562]

Hey, I have the same problem. Did you find a solution?

[@MarioMartinez-is1cg]

THANK YOU!!!!

[@coenfilm]

Thank you. Appreciate the instructions!

[@miguelhedley5583]

I have a power light on my new bridge... no lights flash when I press re set I only have the power light illuminated...ive tried multiple ethernet cables

[@davidblack5811]

You should add that if you are having connection issues to first turn off your VPN if you have one then try again.

[@MiladyLunar89]

Hi hue needs to update but it won’t connect so I can’t update, the 3 lights are on and then off again etc after my new internet I wasn’t able to use my lights anymore

[@mrjaxman]

Thanks dude

[@Celitrum]

Should have mentioned that this deletes all rooms and lights, it’s gonna be a long night for me figuring out where all the different lights goes :P

[@mauricioespinoza2642]

I mean what did you expect from a factory reset…

[@gmurray96]

I didn’t catch it until the end. Close call.

[@gmurray96]

@@mauricioespinoza2642The title never said it was a factory reset. I don’t believe he said it either. Normal people without decent home tech skills would pick it up. He made it seem like you were resetting the bridge, never the settings in the app until the very end.

[@VengD]

"Reset factory settings" Wtf do people think that means? Unless you're 80+ years old, everyone in this modern tech world should know what a resetting to factory settings means.

[@tdkearns]

Thanks for the reset but it still can’t find my existing lights. I am upgrading the bridge but lights already exist.

[@FeaturedTech]

Hi, I recommend disconnecting the bridge; wait 30 seconds before plugging it and reset it again. If it still doesn't work, try contacting Philips support.

[@joshuathurman6058]

Thank you so much 🙏

[@DrVandyGB]

After a power failure, I cant connect to my bridge and I am away from home. How do I remotely reconnect?

[@xmanx00100]

I have a problem My hue bridge can’t be found, even the three lights in the bridge in on and I'm using the same wifi on my iPhone, I try to reset the app, bridge, and even change the port for ether cable. any solution please.

[@Cryptic.z]

Same problem… any solution?

[@ezthrumi8025]

same problem here

[@daphlavor]

Our bridge (round shape) has only 2 out of three lights on. The globe isn’t illuminated. Have tried unplugging and resetting, still not recognized by Alexa or hue app, plus when we had to upgrade our app that’s when this occurred, so I am wondering if this is an equipment issue?

[@sqlevolicious]

Philips no longer owns Hue, it's a company named Signify now, and they have dropped support for all of the Hue systems.

[@thisisreallyme3130]

@@sqlevolicious THANK YOU. I feel cheated, and will not purchase any more bulbs at least... Hue cloud website is broken (can't link a Bridge to meethue cloud), and they changed the English Contact Us form to hardcode Chinese text (so yay, no way to report issues... and the "forgot password" link silently fails too)

[@Chorizo1217]

I used to be able to control my lights when I am out of state. now all of a sudden it says” unavailable”.what can I do to fix it?

[@teejay1471]

Same here. No delete, just clear option.

[@lawsonhickman2822]

My lights won’t even turn on after clicking the reset, what should I do?

[@madjdoubmadjdoub8910]

I have a problem with the bridge. When I connect it to electricity, only one flash out of three comes on... I want a solution... Is the problem with the bridge itself? I did not understand. I want a solution.

[@broken4520]

My bridge is constantly loosing connection.

[@selcuukk1905]

Hello, i reset the hue bridge but after the reset my hue bridge doesnt see my lights. Any idea?

[@FeaturedTech]

Hi, I recommend reaching out to Philips support for assistance.

[@sqlevolicious]

@@FeaturedTech Philips does not own Hue anymore.

[@jphoenix16]

When I reset the bridge, it's no longer finding the lights automatically or manually with serial numbers of the lights

[@michaelgoku8138]

Same! Did you ever find a solution?

[@Chorizo1217]

Thank you

[@MariaAde]

it says no hue bridge found - I can't connect at all

[@JW-po1qd]

Thanks.

[@gabrieleviscione7659]

Thx in advance for any help of you. It's impossible to connect bridge. I resettet it, but two's of triple blue leds still off. I have to make you aware that i found this problem, after I changed my mobile and changed my home wifi

[@devontec15]

Had the same issue too don't know how to fix it did you ever find a solution

[@Anakena3]

Thanks 🙏

[@chiragrampal]

Its update is taking too long and saying that "Preparing (1/2)..." How to solve this issue ?

[@FeaturedTech]

Hi, try to disconnect the lights and connect them again. The connection might've timed out, also make sure you're using your preferred WiFi when updating (That might be the issue as well).

[@lazyx9]

@@FeaturedTech I have the same issue with a new bridge and no lamps connected at all, it just says Preparing (1/2).. and I left it for a good hour or so but still stuck on that.. any ideas?

[@thisisreallyme3130]

This worked great. Unfortunately it can't fix Hue's broken cloud (where you can not link a Bridge; you get "Something went wrong" instead). Their website is awful (Hue rigged the Contact Us form in Chinese so you can't report anything).

[@jamesbonevich2741]

Is there any way to fix it I’ve been dealing with this for 3 months now

[@jaybman2700]

I’m kind of worried about doing this. I just have one light strip that won’t connect, but I have like 38 of these color lights in the house and a few different light strips and multiple rooms so if it doesn’t work that’s a lot of money down the drain.

[@TimTVOfficial]

Mine doesn't have a Delete option, it's also saying "Unable to connect" even though all 3 lights are solid and it's sharing the same network as my phone's wifi

[@FeaturedTech]

Hi Tim, since it doesn't have a delete button, it may have one that says "clear" instead. Another user mentioned the same thing too. Also when it's saying "unable to connect", is this for the bridge itself or one of the lighting accessories?

[@tynorman7457]

@@FeaturedTech my just says unable to connect to all of the lights even though it worked perfect for months

[@FeaturedTech]

Check to see if all the power cables for your lights are plugged in correctly. If that’s connected, try resetting it again. You may have to reach out to Philips if you’re still having problems.

[@tynorman7457]

@@FeaturedTech thanks for the reply, nice video!

[@FeaturedTech]

Thank you

[@rosac8168]

Thank you going to try hope it works 🤞

[@stagga8]

It's not showing delete on mine. Only clear. But nice video

[@FeaturedTech]

That’s interesting, not sure why that might be but thank you.

[@devontec15]

Mine won't reset I've been holding the button for so long and it's still not working it just stays on one light

[@FeaturedTech]

Hi, I recommend disconnecting the bridge; wait 30 seconds before plugging it and reset it again. If it still doesn't work, try contacting Philips support.

[@Laurel626]

Only one light returns when I tried this, and still wont connect

[@catalinaserbanescu1687]

I d did it! I freaketty frickin' did it!!! No, not with the info in this video, although helpful inmany cases but in my situation didn't work. No matter what I did, my Bridge wasn't found. I tried everything, clearing the app cache and data, uninstalling /reinstalling, resetting the Bridge with the paperclip, resetting the router, swithching the ports, unplugging the bridge and plugging it back in, nothing! All three led lights on the Bridge were on and perfectly still, showing the thing was working but the app could not detect it, not even if I manually put the IP. It's been over 2 months of breaking my head over this, cause I didn't wanna accept I paid that much for a Play light bar, a Go lamp and an Iris 1 lamp + the damn Bridge, had them all for only a year, of which only the Go still worked via Bluetooth... But I finally found the solution and now I'm sharing with you cause I bet you wouldn't accept just throwing out your hard earned money. All you need to do is go to the Signify app, click on the email verification link they sent you to your email address (check the spam folder, too if you didn't receive it) and add your account on their page or if that doesn't work, just make a new account with a new email address if you have to> In my case I made a brand new account with another email address and logged into it on the web page, first. After doing this, the Bridge was instantly found! Yess! I then went back to the Hue app and signed into the new account I made and... well at first it still fussed a little, said it had no internet connection but I insissted and the seccond time it finally sees the Bridge! I Halelujah!! I I easily found and connected all my lights, after this, even the Iris that I thought was busted for good, cause it wouldn't even turn on when I plugged it in anymore, lit up instantly as I connected it! Thank you God and all the Saints! After this I have redone all my settings, redefined my home, my rooms and assigned my lights to them. I could set up scenes and even automations work perfectly. really hope it works for you as well, and God bless you!

[@f-a6040]

By Signify App you mean the Philips app? I can't find a "Signify" app.

[@J_Creek54]

Does out-of-home work?

[@franklovell9400]

I am still having issues

[@westleyjohnstone4719]

Feel like drop kicking mine through the window. Moved house, took a month to set it up. Doesn't find my bulbs anymore. Heap of shit.

[@jessess6810]

My partner and I moved into a rental and change internet providers. We had an internet outage and the bridge has never worked again.

[@FeaturedTech]

Hi, I recommend reaching out to Philips support for assistance.

[@mrwlg243]

I have hue lights set up in my kitchen, there are four lights in this kitchen that work together, until lately when one of the lights The number three bulb always turn back on after I Turn the lights off. So now I turn the Number three off again manually with the app, then the light Number three lite turns back on without a command or anything. During this time of off and on manually, it does change colors every time I manually turn it back on now. I have contacted tech-support about this this has been the second time I have contacted them, but all the troubleshooting they tell me to do doesn’t seem to make a difference. So I’m hoping somebody out there can figure out what’s causing this issue, it is very annoying!

[@henryfell]

You're talking about the lights but your video is all washed out and you can only see what the lights do when you shadow the unit. Tried to come here to see what the ring is supposed to do when I press it since I am getting no reaction. Next time?

[@Bloo.2]

Does anyone else have to constantly restart their bridge and app? Recently my app won’t connect to the bridge causing me to restart everything.

[@gmurray96]

This is a total factory reset and will delete all your light settings. Title should’ve been; “How to factory reset your Phillips Hue bridge (will delete all current lights).”

[@marcellawillis1133]

Direct and straight to the point….. I accidentally hit thumbs down

[@mikyto7313]

My bridge doesn’t click when I try to reset it… Garbage!

[@apieceofdirt4681]

This didn’t help at all. What helped were the people in the comment section. I had to uninstall the app with all of its associated data then reinstall the app. The majority of smartphones automatically connect to your home Wi-Fi network in place of cellular data. At least my iPhone has for a while now. I was able to connect to the bridge after that. I did have to enter the serial numbers for all 3 of my light strips and my 3 lamp bulbs because none of them connected on their own.

[@zurran00]

not useful at all when the app needs to connect first

[@theo2dd]

The worst kind of advice is the one without context. Make sure the word “reset” is better explained. I can see a bunch of folks happily “resetting”, deleting setting away without knowing exactly the consequence of that. If you know what the guy ind the video didn’t bother to explains, so… go for it.

[@FeaturedTech]

Hi Carlos, could you please elaborate on what you mean by consequences?

[@theo2dd]

@@FeaturedTech Sure. By consequences I mean: Your lights will all default to factory names. Your rooms will be gone, your scenes will be gone. I just think that that whole picture should be painted before some trigger-happy user might go ahead and "reset" all their setup. A lot of people out there still get terms such as restart, reset, reboot, factory reset, all mixed up. Peace out, man.

[@FeaturedTech]

I understand where you’re coming from, Carlos. Usually, the people trying to reset their bridge are already having trouble connecting their lights in the first place. Since your lights data are not backed up to any cloud service, that data is lost. But I will pin a comment to the top to explain the consequences when you reset your bridge, take care.

[@theo2dd]

@@FeaturedTech You too, buddy, take care

[@Islam-ci5np]

Update your videos.