How to resolve team conflict in the workplace [with EXAMPLES]

Team conflict is inevitable - it helps team members make better decisions as a team. And we don’t really want to avoid it, instead, we want to manage it in such a way that it stay healthy and productive.
Watch the video to find out how to manage conflicts in a workplace in your team and how to get the most out of them.
In this video I talk about:
✅ Why every great team needs to have conflict
✅ How conflict can become unhealthy and how to recognize it
✅ The 5 steps to addressing team conflict
and more!
You can also check my blog for more insights ➡️ scrummastered.com/blog/how-to...
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Resources mentioned:
📘 Team Agreements Workshop guide: shop.scrummastered.com/produc...
🎥 How to build trust in a team in 30 days: • How to Build Trust in ...
📕 The book Nonviolent Communication by Marshall B. Rosenberg: www.amazon.ca/Nonviolent-Comm...
🎥 Video summarizing nonviolent communication approach: • NonViolent Communicati...
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CHAPTERS:
0:00 Introduction
01:58 Every great team has conflict
03:23 Without conflict there is no team
04:37 Conflict comes in stages
07:25 Addressing Conflict
07:44 Step 1: Help people get comfortable with conflict
08:26 Step 2: Set some rules around conflict
09:01 Step 3: Recognize when there is conflict
09:49 Step 4: Identify the problem to solve
10:49 Step 5: Teach your team to use tools and models to address conflict

[@ScrumMastered]

I hope this video was helpful and give you some insight in how to manage team conflict in a productive way! 📖 If you need help facilitating a working agreements workshop, you can use this guide: [shop.scrummastered.com/product/workshop-team-agreements/](shop.scrummastered.com/product/workshop-team-agreements/) 📩 Subscribe to my newsletter to get updates on new stuff and special offers: [scrummastered.com/free-downloads/](kzbin.info?event=comments&redir_token=QUFFLUhqbERCUDA1ZWUtdnFrbEJWYTlPMDBTY043akJVQXxBQ3Jtc0ttb3VwWWpuNmE4VkJmZzFLSjVuY2RnVE9wam1hODF1RFFkMlAtN2E2RWhWZ2Q1Um1ZeUtjcE1fdDNZcGkwYTNYSEVYd2JqNnAwNms5UVlOMTlJaTQ0SXBKQm9HM1ZEN3QyZDlxNmEtMkhyZTRwc2JPMA&q=https%3A%2F%2Fscrummastered.com%2Ffree-downloads%2F%5D%28https%3A%2F%2Fscrummastered.com%2Ffree-downloads%2F%29&stzid=Ugzzk-eOT8wxH1VJMVR4AaABAg)

[@thorstenspeil5951]

nice idea using the empathy map for conflict resolution! Thank you Daria!

[@L0v3.urself]

Thank you soo much 🙏🏾

[@venukafonseka1901]

Thanks, Daria. Great content. Can you please give some scenario-based examples of how to set up team rules around conflict management?

[@ScrumMastered]

Through a team agreements discussion, I think. It's best to discuss with the team members directly - what to do when there is a disagreement, who has the final word, how do they want to approach confrontations, how do they want to let others know there is a conflict brewing, etc. I have a conflict profiling workshop somewhere in my pile of texts I haven't organized in years 😅 I may bring it back to life

[@venukafonseka1901]

@@ScrumMastered Thanks for your detailed reply covering the sample agreements that the team can work on. The workshop sounds perfect indeed :)

[@alebigna]

Hi Daria, great video, as usual. I think that I'm a sort of pacificator, because I like peace, so I like to make it happen. I don't know if I do that in the best possible way, but I try. Can this be a sort of conflict management? Bye!

[@ScrumMastered]

I don't know if you are subscribed to my newsletter as I shared some extra thoughts on this. I think that sometimes you need to "mine for conflict" as it's called. Every great team needs conflict, avoiding it completely is not good either.

[@luciejurikova9654]

Hi Darja, thank you for another great video :) Could you tell me what would be the best reaction as a Scrum Master in a DEMO session with the PO where two members of the team suddenly start arguing right in front of the client and blaming each other for some bug?😀

[@ScrumMastered]

Intervene to stop the arguing and defer it to another time. Something along the lines of "I don't think that this discussion should be happening here. Let's meet afterwards to look into this further. But for now, let's stay on track with our Sprint Review agenda". You can also take a 5-minute break in a really bad case. Or even ask the instigator to leave the meeting (if you have no other choice).

[@njiforetiendem8267]

Hi Daria Please can you go straight to the point of your topic rather than explaining how

[@ScrumMastered]

Most of my videos have chapters and you can jump to the part you are most interested in